Issue
Technical Support may request a System Information report to help diagnose and resolve issues. This report provides detailed insights into your system’s hardware, software, drivers, and configuration.
Product Line
All Product Lines
Environment
Supported Windows Client and Server Versions for Msinfo32.exe:
- Windows 11
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Windows Server 2025
Cause
System Information reports are essential for:
- Diagnosing hardware/software conflicts
- Identifying driver issues
- Reviewing system configuration
- Supporting compatibility checks
Resolution
Method 1: Using the Run Dialog
- Press Windows + R on your keyboard.
- Type
msinfo32and click OK. - The System Information tool will open.
- Go to File > Save.
- Save the file as a
.nfofile to an accessible location. - Email the
.nfofile to your support representative.
Method 2: Using Command Line
You can also generate reports directly via command line:
-
To create an NFO file (viewable in System Information):
msinfo32 /nfo C:\Path\To\Report.nfo
- To create a plain-text report (viewable in Notepad):
msinfo32 /report C:\Path\To\Report.txt - To generate a report from a remote computer (requires permissions):
msinfo32 /computer RemoteComputerName
Additional Resources
- For advanced options and category filtering, refer to:
- For Windows 10 and older refer to:
