Issue Various controller install guides suggest fitment of an optional varistor for surge/spike protection, what components should be used? Product Line Andover Continuum Environment Surge and transient protection Metal Oxide Varistors (MOV) Part Number Line voltage protection, power line protection, mains spike protection. Noise, EMC resilience. Cause Install guides specify 39V, 130V or 250V varistors but what component part numbers should be used? Resolution For controllers with a 24VAC power feed, these are specified as a 39V Varistor, a suitable component would be: V39ZA1 This is also equivalent to Part # 01-2020-095 as listed in some install guides. For controllers fed from a 115VAC power feed, these are specified as a 130V Varistor, a suitable component would be: V130LA20A For controllers fed from a 230VAC power feed, these are specified as a 250V Varistor, a suitable component would be: V250LA40A Littelfuse Varistor ZA Datasheet PDF showing the full specification for each varistors is attached.

Issue Unable to change the password of the Administrator account. The Access Expert application will not start following a change to the Administrator user account. Product Line Access Expert Environment Access Expert Software Cause The administrator account is a special account used by the services associated with Access Expert. Any attempt to change the password of the Administrator account will render the application unable to start. Attempting to open the properties of the Administrator accounts results in Access Expert trying to create a new administrator user account. Resolution Under no circumstances should the Administrator account password be changed.

Issue Failed to reload b3 controllers, The information for device commission detail indicates "the Object Identifier already existed". Product Line EcoStruxure Building Operation, Andover Continuum Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Continuum b3 Controllers Cause There are one or more database conflicts in the AS. Resolution Right Click AS and select "cold restart" Wait for AS come back online and try to reload the b3 controllers. The issue may return, but the solution can help you download the b3 controller and will not impact the b3s' performance.

Issue When schedules, reports, trend logs, loops or any calendars are loaded, Internet Explorer is rejecting the control and will not host it. IE will then throw a "Cannot Create .net Editor" error. Product Line Andover Continuum Environment .Net 4.51 Continuum webClient Server Internet Explorer Cause Microsoft has stopped allowing IE to host controls from .net 2.0 and 1.1 by default. Resolution In order for these controls you must do the following on all of your client machines: Note: Always make a copy of the registry on the machine before making any modifications Open regedit Update the .NetFramework key as follows: On an x86 Operating System Add a DWORD attribute with the name EnableIEHosting to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework Set the value to 1 On an x64 Operating System Add a DWORD attribute with the name EnableIEHosting to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework Set the value to 1 Reboot the computer At this point you should be able to start WebClient and run the .net editors without any problems. The following Microsoft Article discusses this issue: Application Compatibility in the .NET Framework.

Issue The output of the actuator block in a MNB-Vx sometimes shows 'NaN' (Not a Number) instead of a valid position. The only way to clear it is to drive it fully open or fully closed. The issue is intermittent and it is not specific to the same installed controllers. It appears on different controllers at different times. Product Line TAC IA Series Environment MNB-Vx Cause The actuator can be initialized to avoid displaying 'NaN'. The setting in the VAV actuator block is called InitMode. Here's a description of this setting from the WorkPlace Tech Engineering Guide Supplement (F-27356): Abbreviation Configuration Property Description Range InitMode Initialization Mode Class: Enumeration - The initialization mode configuration property controls synchronization of the VAV object position output after a rest. 0 - No automatic synchronization of the position output. Synchronization occurs when normal control causes the actuator to drive full open or full closed. 1 - Actuator drives full closed after a controller reset to synchronize position output 2 - Actuator drives full open after a controller reset to synchronize position output 0-2 If InitMode = 0, and the actuator doesn't drive full open or full closed for a long period of time, the NaN value will continue to be displayed. Resolution Ensure InitMode is set to either 1 or 2 so that it synchronizes after a power cycle or database download.

Issue Security Expert refers to both Accommodation and Booking features in its Client which would suggest that it is currently capable of handling the Booking/Accommodation of Users as well as controlling their Access, but this is not the case. Product Line Security Expert Environment Security Expert Cause Security Expert has an Accommodation Tab in the User Menu of the Client, which seems to suggest that Rooms can be booked in the system. A Booking System option is also found in the Licensing Menu, which would suggest that Booking features can be enabled upon request. Resolution Both the Accommodation and Booking features are not currently activated however have been included in the GUI and license structure for potential 'future development'. There are no dates for when this will occur.

Issue When accessing the Platform Diagnostics information from the Station Spy in an I/A Series G3 station, the log, log1, and log2 system log files can be displayed but not directly downloaded.  How can these log files be downloaded? Product Line TAC IA Series Environment I/A Series G3 ENC Cause Needs to be able to download the log files so that they may be emailed for analysis. Resolution These log files and the other diagnostic files displayed through the Station Spy platform diagnostics can be displayed or downloaded by accessing them through the web browser, as follows. Connect to the station at the address "http://:3011/qnx. When prompted, log in using the hardware user name and password. To display the specific diagnostic information in the web browser, double click the entry. To download specific diagnostic information, such as log1, right-click the entry and select "Save Target as" (in Internet Explorer) or "Save Link as" (in Firefox), then select the location and specify the name where the file is to be saved.

Issue WorkPlace Commissioning Tool is displaying third party devices in red.  Product Line TAC IA Series Environment I/A Series WorkPlace Commissioning Tool Cause When the WorkPlace Commissioning Tool discovers a device (if Extended Data in selected) it will display the devices name as learned from the device.  If a device name is not unique it will be displayed in red. Resolution Displaying the devices in red does not suggest trouble, but rather indicates duplicate device names were discovered (see F-27358 WorkPlace Commissioning Tool and Flow Balance Tool Users Guide Chapter, "Device Icons").  The device name assigned by a third party manufacturer is not something the WorkPlace Commissioning Tool is designed to alter.

Issue In Niagara R2, is there a way to stop alarm notification from being generated and forwarded when a boiler is down for maintenance or other reason? Product Line TAC IA Series Environment Niagara R2 Cause Logic programming for preventing nuisance alarms Resolution This can be accomplished by adding a Binary Output (BO) object. Link the StatusOutput of the BO to the StatusInhibit of the Analog Input object (the AI alarm being inhibited).  Note that the inhibitTime property of the AI object has to be some value other than its default value.  It doesn't matter what value, but it must be something other than zero in order for it to function correctly.  In a real world application the BO object would be the output from an object which indicates that the boiler is down or offline; or it could also be from a manually activated GxPage object which would indicate that the boiler is down. With either setup, when the boiler is down and the appropriate input signal is feed into the StatusInhibit of the AI object, the AI object will not produce an alarm even when an alarm condition is present. Proper functioning should be verified before being placed into a working application.

Issue After reviewing a DMS installation, the red end-of-line (EOL) termination modules are not installed on the Microsmart trunk. The original part number was N406-032. Are they available for purchase? Product Line TAC IA Series Environment DMS Cause Part number cross reference Resolution The part number is changed to RBSC-16. Use this number when contacting customer support services.

Issue Reverting to an older than installed version of the firmware is required. Product Line TAC IA Series Environment I/A Series WorkPlace Tech I/A Series MNB 1000 Cause Prior to the 1.515 version of the firmware, it is not possible to revert to an older release of the firmware. Resolution Firmware after 1.515 has the ability to be reverted. 1.515 is the oldest version the controller can be installed with.  If this procedure is required, please contact your countries Product Support for more information.

Issue MNB Controller firmware upgrade failed, which resulted in the device showing a blinking-red status LED. Product Line TAC IA Series Environment I/A Series MNB Controllers (ASC) (All firmware revisions) Note: This does not apply to the MNB-1000 Cause A blinking-red status LED means the MNB controller is in Boot Loader mode and it cannot reboot. It is now a "slave" unit, listening to traffic, not initiating communication. Resolution Using the WorkPlace Commissioning Tool, click on the File pull-down menu and select "Add MS/TP Slave". If asked to select from IP, Ethernet or MS/TP, select MS/TP. (Note: It's a good idea to have the controller isolated from the trunk, so the firmware upgrade process runs less risk of being interrupted.) At the prompt for the address, enter the address set on the controller DIP switch. The controller should get added to the list. If it is already in the list, a message will indicate that there's a duplicate address. Answer prompts in such a manner to get the controller added to the list. The 'slave' controller may show up with a blank name. Do the firmware upgrade again. This procedure works 80% of the time. If the upgrade fails, put the controller into Dedicated Boot Loader Mode. Take the controller off the MSTP trunk, set the DIP switch address to 254, cycle power, and try another firmware upgrade (keep it addressed as 254). Following a successful firmware upgrade, set the DIP switch back to the correct controller address and cycle power to the controller.

Issue How to read and write from/to files using PE Product Line Andover Continuum Environment CyberStation Plain English Cause Site needed a CSV report of personnel accessing the building that included access event information such as time stamp, door, area, card number BUT also data such as employee number etc., a simple list view could not be used since list views can only show data from ONE table in the ContinuumDB. Resolution Sample CyberStation program that reads/writes from/to file and aggregate data from different tables in the ContinuumDB IMPORTANT: PE Program is provided as a sample proof of concept ONLY and it is not to be taken as a complete working solution. REQUIREMENTS: Create STRINGS ReportEventsPath and T_A_Path in the CyberStation where the program will run and set to the path to the input and output files respectively, the input file must exist, the output file will be automatically created if it doesn’t exist. PROGRAM CODE: 'This Cyberstation program takes as an input a CSV file generated from an Access Event list 'and creates a second file with the EMPLOYEE NUMBER added. 'Program is FALL-THRU and NOT autostart 'IMPORTANT 'The Input file MUST be formatted like this... 'AccessEvent 'PersonId,TimeStamp,CardNumber,AreaId 'Root\MyPersonnel\Meran_Abe,3/31/2014 10:16:11 PM,3540,Root\MyAreas\Area1 File inputFILE, outputFILE String 132 DATALINE, RESULT, theEMPLOYEE, empNUMBER, localSTR Numeric CHARSREAD, CHARSWRITTEN, OK, RECORDLINE Numeric DEBUG_FLAG Line INITIALIZE DEBUG_FLAG = 0 'SET THIS TO 1 TO HAVE PROGRAM PRINT DEBUG INFO Line OPENING RESULT = "" RECORDLINE = 0 CHARSREAD = 0 If OpenFile(ReportEventsPath, ReadOnly, inputFILE) = Failure then 'OPEN THE INPUT FILE TO READ FROM RESULT = "COULD NOT OPEN inputFILE FILE" Goto FAILING Endif If OpenFile(T_A_Path, WriteOnly, outputFILE) = Failure then 'OPEN THE OUTPUT FILE TO WRITE TO RESULT = "COULD NOT OPEN outputFILE FILE" Goto FAILING Else Goto COPYING Endif Line COPYING RECORDLINE = RECORDLINE + 1 If DEBUG_FLAG then Print "Record line = " ; RECORDLINE If RECORDLINE = 1 then OK = ReadFile(inputFILE, DATALINE, 132, CHARSREAD, "|10") 'READ FIRST LINE FROM THE INPUT FILE UP TO THE LF Else OK = ReadFile(inputFILE, DATALINE, 132, CHARSREAD, "|13") 'READ ONE LINE FROM THE INPUT FILE UP TO THE CR Endif If OK = Failure then RESULT = "COULD NOT READ FILE" Goto FAILING Else If DEBUG_FLAG then Print "Read..." ; DATALINE If OK = Eof then RESULT = "END OF FILE" Goto CLOSING Endif Endif 'INSERT THE EMPLOYEE NUMBER If RECORDLINE = 2 then empNUMBER = "EmpNumber" 'MODIFY THE HEADER WITH THE NAME OF THE FIELD(S) WE ARE ADDING If RECORDLINE > 2 then theEMPLOYEE = (left(DATALINE, search(DATALINE, ","))) theEMPLOYEE = (left(theEMPLOYEE, (search(theEMPLOYEE, ",") - 1))) 'FOR EACH LINE IN THE INPUT FILE GET THE PATH TO THE PERSONNEL OBJECT Print getname(theEMPLOYEE ; " EmpNumber") to empNUMBER 'AND GET THE EMPLOYEE NUMBER Endif 'WRITE THE LINE WITH THE ADDED NEW FIELD(S) TO THE OUTPUT FILE If RECORDLINE = 1 then Print DATALINE ; chr(10) to localSTR Else Print DATALINE ; "," ; empNUMBER ; chr(10) to localSTR Endif OK = WriteFile(outputFILE, localSTR, 132, CHARSWRITTEN) If OK = Failure then RESULT = "COULD NOT WRITE FILE" Goto FAILING Else If DEBUG_FLAG then Print "Wrote..." ; localSTR Print "CHARSWRITTEN=" ; CHARSWRITTEN Endif 'POINT TO THE NEXT LINE IN THE FILES If RECORDLINE = 1 then If PositionFile(inputFILE, 1, FileCurrent) = Failure then Goto CLOSING 'ADVANCE PAST THE LF Else If PositionFile(inputFILE, 2, FileCurrent) = Failure then Goto CLOSING 'ADVANCE PAST THE CR and LF Endif If PositionFile(outputFILE, 0, FileCurrent) = Failure then Goto CLOSING 'WRITE AT THE CURRENT FILE LOCATION Goto COPYING 'GO DO THE NEXT LINE Endif Line FAILING 'SOMETHING WENT WRONG If DEBUG_FLAG then Print RESULT Goto CLOSING Line CLOSING 'CLOSE THE FILES If CloseFile(inputFILE) is Failure then RESULT = "COULD NOT CLOSE FILE" If CloseFile(outputFILE) is Failure then RESULT = "COULD NOT CLOSE FILE" If DEBUG_FLAG then PEDebug = PEDebug + 1 'IF DEBUGGING INCREMENTED PEDebug MEANS NO ERRORS Stop Line E 'HANDLE RUNTIME ERROR If DEBUG_FLAG then Print RESULT PEDebug = 666 Endif CloseFile(inputFILE) CloseFile(outputFILE) Stop After the program runs if the input file looks like: 'AccessEvent 'PersonId,TimeStamp,CardNumber,AreaId 'Root\MyPersonnel\Meran_Abe,3/31/2014 10:16:11 PM,3540,Root\MyAreas\Area1 The output file will be: 'AccessEvent, 'PersonId,TimeStamp,CardNumber,AreaId,EmpNumber, 'Root\MyPersonnel\Meran_Abe,3/31/2014 10:16:11 PM,3540,Root\MyAreas\Area1,12345  

Issue What camera conditions does Continuum support being shown as a Continuum alarm? Product Line Andover Continuum, Pelco Environment Continuum v2.0 Pelco Video Server Digital Sentry Endura Cause Available documentation is a bit bare on specifically what camera conditions can be monitored / setup to be displayed as alarms in Continuum. Resolution According to the latest Video Compatibility Matrix, only the following video alarms are supported: Video server online/offline Camera video loss (cable connection loss only, not covering of camera lens) Motion detection (per camera) Note: Video loss and motion alarm functionality are not supported on DVX and DVXi Video Servers.

Issue A site physical access is configured as follows... Upon arriving at the site, the employee must check-in at a gate where a main biometric reader at a VIRTUAL door is configured with entry/exit readers for Check-in and Check-out. This 'Registration' reader is not controlling access to any physical door, the Registration door in Continuum has zero for door relay channel but IT IS configured with entry/exit readers so the Continuum access control panel can detect the check-in/check-out transactions. Once the employee has checked in, he can continue on to the building where he must then present his physical access credentials at a physical door to gain access into the building. The site requirement is that the employee can not be given access to the building until they have checked-in at the Registration reader at the gate, also, access to the building must be removed upon the employee checking-out at the gate when leaving the site. The doors in the buildings are configured with entry reader ONLY, so entry/egress anti-passback cannot be used. Product Line Andover Continuum Environment CyberStation ACX2 NC2 NC1 9702 Cause Documentation Resolution Since this must be done on a per employee basis, an InfinityNumeric is created per employee and assigned as the area schedule in the personnel object for the areas that are in the building. A specific convention is used for the name of the numerics (Key_XXXXX) where XXXXX is the card number assigned to the employee. A PE program monitors the registration door at the gate, when en employee arrives and checks-in the program finds the appropriate employee key numeric and turns it ON to grant access to the areas in the building, conversely, when the employee leaves, the program finds the right key and turns it to OFF to deny access. PROGRAM SAMPLE IMPORTANT: PE PROGRAM IS PROVIDED HERE AS PROOF OF CONCEPT ONLY AND IS NOT INTENDED TO BE TAKEN AS A COMPLETE TESTED SOLUTION. 'This program controls access to the building on a per employee basis 'The area schedule numeric for the employee is turned ON when the employee 'reports at the entrance reader (GIVE EMPLOYEE THE KEY) and OFF when the 'employee reports his departure at the exit reader. (TAKE THE KEY FROM THE EMPLOYEE) 'ASSUMPTIONS '1. All cards have the same site code 'AUTO START 'LOOPING Numeric Direction, DEBUG String theKey Line INIT DEBUG = 1 'SET THIS TO 1 FOR DEBUG HELP Goto WAIT_FOR_ACCESS Line WAIT_FOR_ACCESS theKey = "Key_" 'RESET KEY NAME 'WAIT FOR A VALID ACCESS AT THE LOBBY If Lobby ValidAccess then Goto GET_DIRECTION Line GET_DIRECTION 'DETERMINE IF ENTRY OR EGRESS If Lobby TimeEntered > Lobby TimeExited then Goto ENTRY Else Goto EXIT Line ENTRY theKey = theKey ; Lobby EntryLastCard 'FIND THE KEY FOR THIS CARD getname(theKey) = On 'GIVE THE EMPLOYEE THE KEY Goto WAIT_FOR_ACCESS Line EXIT theKey = theKey ; Lobby ExitLastCard 'FIND THE KEY FOR THIS CARD getname(theKey) = Off 'TAKE THE KEY FROM THE EMPLOYEE, NO KEY NO ACCESS Goto WAIT_FOR_ACCESS Line E If DEBUG then Print "Hit the error line" to Debug_STR If TS > 0 then Goto WAIT_FOR_ACCESS

Issue WebClient Pre-Installation Requirements for Server 2016 are not included in the 2.03 webClient installation guide Product Line Andover Continuum Environment Windows Server 2016 Continuum webClient Server 2.03 Cause The Pre-Installation requirement steps provided in the webClient planning and installation guide do not show all the steps needed to install webClient successfully Resolution This material is intended as a supplement to the webClient Planning and Installation Guide   Installing IIS on Windows Server 2016 For Windows Server 2016, install IIS on the designated web.Client application server (LAN systems) or the standalone CyberStation/web.Client workstation (standalone system). 1. Start the Server Manager by clicking on the Administrative Tools menu. 2. In the Server Manager, click Add Roles and Features. 3. In the Add Roles and Features Wizard, Before You Begin tab, click Next. 4. In Installation Type, select Role-based or feature-based installation. 5. Click Next and then select a server or virtual hard disk on which to install roles and features. 6. In Server Selection, click Select a server from the server pool. 7. Click Next and select one or more roles to install on the selected server. 8. In Select Server Roles, please select the items from the following snapshots carefully Note: In previous Windows Server instructions from the webClient pre-installation guide, a reference was made to select Application Server. This option is selected and installed by default in Windows Server 2016. No selection for Application Server is offered.   Once these Pre-Installation steps have been performed the webClient Server is ready for Chapter 4 - Installing web.client on the IIS PC (Found in the webClient planning and installation guide.pdf)

Issue The LON network is experiencing high bandwidth utilization identified by problems with commissioning devices and intermittent communication loss. Product Line EcoStruxure Building Operation Environment Building Operation LON devices Cause There can be many causes for high bandwidth utilization, including configuring change of value trend logs directly to points on the LON devices without using the local node. This causes Building Operation to poll the values constantly to see if there has been a change which in turns impacts the communication. Another cause can be graphics pages with a very large number of points. Even pages with many hidden layers will poll every point including the hidden layer points. It is important to bind any values coming into the Automation Server through the Local Node. Another cause can be the lack of proper LON interface configurations such as Bandwidth Throttling. Resolution The best option is to modify the Change of value logs to the type Interval logs. If it is a graphic causing the issue, then reduce the points on the graphics page. If these options are not suitable then using the local node option described below will help in reducing the bandwidth. Utilize the Local Node Create a Local Node underneath the LonWorks Network in the Enterprise or Automation Server. Create a SNVT underneath the Local Node that matches the one you want to log or bind. Make a SNVT binding from the Device to the SNVT created under the Local Node that triggers on change. For more information on Lon interface configuration settings, see LonWorks Interface Properties – Advanced Tab.

Issue Running a G3 / AX server with version 3.8 on a Windows 8.0 host. After a recent upgrade to Windows 8.1, the Niagara hostId was changed. Product Line TAC IA Series Environment Niagara G3 / AX 3.8 Cause Recent operating system upgrade Resolution Add the following line to the nre.properties file:  disableHostIdGeneration=true right after softjace=false   

Issue How to uninstall an I/NET Seven Host MPC Product Line TAC INET Environment I/NET Seven Host MPC Cause Uninstall an I/NET Seven Host MPC Resolution Demote all workstations (clients) one at a time. After all workstations are in standalone mode, demote the File Master. On the File Master: Log off the I/NET Seven system Shut down the I/NET I/O Server Driver Go into the Task Manager Function and "End Task" on the following Files -- SQL Server & SQL Agent. If you have a SQL Database on the File Master and you want to save this database, go to the DbCreate editor and do a SQL Backup. Make sure the path of this backup is located OUTSIDE of Inet Seven directory. Launch the Windows Control Panel. Go to Add/Remove Programs. Remove the "Inet Seven" Program Remove the "Microsoft SQL Desktop Engine" program Exit out of the Control Panel. Launch Windows Explorer. Go to the following directory - "Program Files\Inet Seven" Highlight the "Inet Seven" directory, and delete this folder While you are still in the "Programs Files" directory, look for the following file folder “Microsoft SQL Server”. Once you find this, highlight the folder and delete. Go to the Recycle Bin and delete all entries in this folder. Exit out of the window explorer function. Next go to the desktop and look for the icon "My Computer" Right click and highlight the "Manage" directory. Scroll down the list until you find the section "Local Users & Groups" Double click this folder, then double click the "Users" folder. Highlight and delete the following user account "INMPROXY" Reboot the PC to make sure all of the actions you performed take effect. Note: you need to repeat steps # 5 through step # 20 on every workstation (client) on the I/NET Network. Once the reboot is complete, you are now ready to re-install the I/NET Seven from the CD. To return the I/NET system to the File equalization mode you need to do the following steps. Shut down the I/O Server Driver if it is running on the File Master. Go into the DbCreate Editor and perform a Database "Restore" to place the saved database back in the File Master. Promote the File Master PC to the File Master Mode. Wait until the snapshot is complete. Promote the Workstation PCs to the Client Mode one at a time. Wait until the snapshot is complete. Then verify the database was received at the workstation

Issue Security Expert Smartcard Readers support for DESfire EV2 Cards Product Line Security Expert Environment Security Expert Smartcard Readers DESfire EV2 Cards Cause There is a requirement to use DESfire EV2 cards in a Security Expert system. Currently, the Security Expert Smartcard Readers' specifications sheets indicate support for DESfire EV1. Resolution New Smartcard Readers with firmware v1.04 build 229 and above support DESfire EV2. Older readers' firmware can be upgraded with the new firmware. Contact your Local Country Support for details on upgrading the firmware.