Issue DPU Offline shows up when the Door Configuration is selected from the Summary Controller. Product Line TAC INET Environment All versions of I/NET Cause The Resident I/O Points for those doors are either non existent in the save file, offline or have lost communications to the controller. Resolution Verify that the DPUs are Online and communicating to the Controller by clicking connect Controller/MCU Configuration and verify that the addresses are blue and communicating Select Resident I/O Points and verify that the 08 and 09 points does exist for the respective points If not add and then update the database Select Summary/Door Configuration/ and verify that the doors are now in blue rather than red indicating that they are online. Temporary Individuals have the DPU RES check box, which means the information is stored in the DPU (such as a SCU) until the battery runs out.

Issue Error when creating Event Notification Template Error "An error was detected during the creation of a remote refresh cached object Unable to find an object in the database" Seen when creating the EventNotification Template Product Line Continuum Environment Templates Event Notification Cause Error "An error was detected during the creation of a remote refresh cached object Unable to find an object in the database" Seen when creating the EventNotification Template and modifying Ack Required or Priority before pressing "OK" Resolution The error is not always seen but a simple work around is to press "OK" before editing the template. Then re-open and modify the template as required - This issue has been reported to engineering and is being evaluated for correction in a future revision NOTE - This was a minor issue and was fixed by version 1.94

Issue It seems like SNMP is supported but there is no information on how this feature is enabled or used. Product Line Security Expert Environment Security Expert SNMP (Simple Network Management Protocol) Cause The SNMP Feature is seen on the Security Expert license page, showing "Feature : Number of SNMP". Feature : Number of SNMP Resolution SNMP is not supported in Security Expert. The SNMP license item that is showing in the Security Expert Client license page has never been enabled and will be removed in a future release.

Issue The Continuum icon in the system tray does not respond to a right click when attempting to logon to Cyberstation  via a remote desktop connection. Restarting the Cyberstation application will temporarily correct this issue. This problem is usually found when multiple remote machines are accessing the same Cyberstation workstation via Remote Desktop. Product Line Andover Continuum Environment Microsoft Windows 10 Cause Windows Remote Desktop behavior can be affected when several RDU hosts whose screen resolutions are not the same and connecting to a remote workstation.  Resolution Ensure the various machines accessing Continuum Cyberstation over Windows Remote Desktop use the same windows resolution aspect ratio.

Issue Need an example of how to input or output a particular Structured SNVT type in Menta. Product Line TAC Vista Environment Menta macro block library SNVTs Cause Structured SNVTs use several Member variables to create the SNVT. Resolution Complete macro blocks (FDB or .AUT files) for many of the structured SNVTs exist in the TAC Macro block library. Access the Library: Select menu item File > Open Browse to /TAC Menta/Library/Macro Block Library/Miscellaneous/SNVT., filetype= .FBD (.AUT). Alternatively, right click in your Menta app and select "Load Macro Block" and follow the path above. This Macro block Library has complete examples of how each Structured SNVT is to be configured, showing the units and types of I/O needed for each SNVT.

Issue In Niagara G3, how do I display an object's BACnet instance number within the object in the Wire Sheet? Product Line TAC IA Series Environment Niagara G3 all versions Cause The BACnet object ID is not displayed by default. Resolution Steps for displaying the BACnet object’s ID in the object Right-click in the BACnet object you want to display its objectID and select Slot Sheet Right-click on the view pane and select "Add Slot". Enter "objectID" for Name For Type, select "bacnet" and "BacnetObjectIdentifier" from the drop-down menu and then select "OK" to save Expand the BACnet object in the tree and right-click its "Proxy Ent" and select "Link Mark" from the drop-down menu Right-click on the BACnet object in the tree and select "Link from "Proxy Ent"" Under Proxy Ext (Source) select "Object ID", and under the BACnet object (Target) select "ObjectID" and then click on the OK button The BACnet ObjectID will now be displayed in the object.

Issue Can a UNC be setup as a BACnet server to expose its native Niagara objects as BACnet objects? Product Line TAC IA Series Environment Niagara R2 UNC-520 Cause By default, the UNC can only act as a BACnet client, not as a BACnet Server. A UNC-520 can be configured as a BACnet Server. Resolution Steps for configuring exposing native Niagara objects and BACnet objects: Open the properties of the native Niagara object you want to expose as a BACnet object. Click on its Config tab The foreignAddress must be changed from its default of “-1” to an integer from 0 - 4194302. (BACnet instance number rules applies) Apply the change The object is now exposed as a BACnet object. The following standard Niagara objects can be exposed and BACnet objects: AnalogInput (AI) AnalogOutput (AO) BinaryInput (BI) BinaryOutput (BO) MultistateInput (MSI) MultistateOutput (MSO) Calendar Schedule Reference Chapter 4 of the "BACnet Integration Reference" guide for more detailed information.

Issue Is the Personnel Import Utility (PIU) included with Continuum or is it add-on software? Product Line Andover Continuum Environment CyberStation Cause The PIU is sometimes confused with the Personnel Data Importer, which is add-on software. Resolution The Personnel Import Utility is part of the Continuum system but must be enabled in the CyberStation key before it can be used. The key must have the -D (Data Exchange) option in order for the PIU to work.

Issue Capability to import a BACnet device objects via an EDE file? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation site with BACnet Cause Questioning if StruxureWare Building Operation has the capacity to import a BACnet device objects via an EDE file? Resolution We do not support importing from EDE files. We would like to have a good solution for pre-engineering 3rd-party BACnet devices. This is a problem that R&D has looked at on several occasions. The Engineering Data Exchange (EDE) concept is one way to address this issue. Although the BACnet community is in favor of solving this problem, they are not aligned on using EDE files as the solution. The EDE file concept was introduced through the BACnet Interest Group Europe (BIG-EU) by Siemens as an attempt to mimic LonWorks functionality. For worldwide adoption it must become an official extension to the BACnet standard as an approved addendum via the ASHRAE BACnet committee SSPC 135. The BACnet committee has reviewed the EDE file concept and feels that the solution does not fit in with the BACnet roadmap and is not technically ideal. The EDE file is a CSV format and the BACnet committee favors a more modern standard that has extensive self-describing features such as with XML or JSON. For example, BACnet Electronic PICS (EPICS) and BACnet Web Services is XML based and their is an active XML Working Group within the BACnet committee. We understand the BIG-EU is looking to ASHRAE for guidance on this issue and would like to be aligned with the standard going forward. There is a deeper issue beyond adoption by ASHRAE and the technology choice. The reliability of the EDE file cannot be guaranteed. The BACnet Device and Network IDs and objects contained within must be set exactly in the EDE file or configured offline to match the actual device in the field. If these BACnet addresses and objects don't match you will most likely end up with major problems when the database is brought online. Packet captures will reveal duplicate messages and excessive network traffic and references will fail to work. EDE Files for application specific (ASC) devices are likely to have a longer shelf life then EDE files for free-programmable building controllers. However, if an ASC has it's firmware updated, even an ASC EDE file will become outdated and useless. It is rumored that EDE files have been used successfully in the field but want to point out that this is not a fail-safe method nor is it tested and supported. As we continue to participate in the ASHRAE BACnet working groups, we will activity engage ourselves in the pre-engineering solution discussions. Our hope is that a universally accepted solution that can address most of the concerns can become an approved addendum to the ASHRAE BACnet standard.  It turns out that the ASHRAE BACnet committee is further along than reported above. ASHRAE 135-2008 Addendum which added the XML file formats to the standard addresses this application: http://www.bacnet.org/Addenda/Add-135-2008t.pdf Looking at the rational section of this addendum you will see a list of the intended applications: This syntax is intended to be the core data representation for the following use cases: An electronic version of a PICS document, consumable by workstations and other tools, to describe the capabilities of a device. An XML version of an EPICS, defining not only the capabilities of the device, but also including the complete test database and other test-oriented data. An "as built" description of a deployed device, distributed either as a separate file or as a File Object resident in the device itself. Descriptions of proprietary objects and properties and datatypes (in any of the above three uses). These descriptions may be minimalistic, providing basic data sharing capabilities, or extremely rich, providing complete descriptions of the meaning and usage of the data to enable a comprehensive user interface, including the capability of providing such descriptions in multiple human languages. An export format for tools and workstations to export or publish their knowledge of the arrangement and configuration of a device or a complete system of devices and networks. Web services that exchange complex or constructed data With an official ASHRAE BACnet solution it is just a matter of determining which method to go with. Despite the format, it is possible to have a utility application that can automatically generate an export file. It would even be possible to convert an EDE file to XML. Albeit, I believe the EDE file would be less descriptive then an XML file generated from the actual device. It may be better to natively import via XML. We would then either get a BACnet XML file from the vendor or have a small external utility gather from the live device or convert an EDE file.

Issue When balancing a MNB VAV box with WorkPlace Tech Flow Balance tool it fails when starting the "Maximum flow" function with an error that states "Unable to read previous balance values." Product Line TAC IA Series Environment MNB VAV WorkPlace Tech Cause This error indicates there is invalid data in the memory location where the balance data is stored. Resolution To clear the error: Open the WorkPlace Commissioning tool Select the VAV box in question and launch the flow balance software from the WorkPlace Commissioning tool. Balance page opens. Click on "Balance Data" in the left column. On the "Flow Balance Details" window, click on the "clear" button Click OK. Start the Flow Balance process again.

Issue Collecting String data from third party BACnet systems where they do not support BACnet String Objects Product Line EcoStruxure Building Operation Environment Third Party BACnet systems Continuum Text/Strings Datetime Cause BACnet String and Date (characterstring-value and datetime-value) objects are not included in some BACnet systems eg. Continuum. Continuum supports these objects types in a proprietary manor but not as BACnet objects, therefore these values cannot be simply collected by EBO Resolution A simple method of collecting text strings from Continuum is to convert each character to its ASCII equivalent number, then pass these values via BACnet Analog Values, then convert back to a string in EBO The simplistic PE program below shows conversion of the first 8 characters of "String8Character" Object to 8 Analog Values "StringChr01-08", these are collected by EBO The Script Program below converts the Analog Values back to a Text String  

Issue Error when Starting CyberStation: "Continuum Server - OMSInit failed" Product Line Andover Continuum Environment Cyberstation Cause The most common reasons for this are listed below: After installing a new database the workstation was not initialized The IP address is not configured in the workstation. The Upgrade procedure was not followed and the database was never updated The Folder specified for the CyberStation already exists in the DB Resolution To resolve based on the cause above: Initialize the workstation by clicking on the Workstation button during the installation process. Configure the IP address in the workstation (load a network card) Go back and update the database Delete the folder from a second WS (if possible) or specify a different folder name.

Issue What is the factory default IP address for a new I/A Series G3 JACE-6 or JACE-7? Product Line TAC IA Series Environment I/A Series G3 JACE-6 JACE-7 Cause Initial power up and connection to Workbench Resolution Two female 10/100-Mbit Ethernet connections are provided on the JACE-6 and JACE-7 hardware platforms. These are RJ-45 connectors labeled LAN2 and LAN1. Use a standard Ethernet patch cable for connecting to a hub or Ethernet switch. An activity LED for each Ethernet port is visible, and are labeled "LAN2" and "LAN1" on the cover. The factory-default IP address for LAN1 on the JACE-6 and JACE-7 is 192.168.1.12n, where the last numeral n in the address matches the last digit of the JACE's serial number, and subnet mask is 255.255.255.0. By default, LAN2 on the JACE-6 and JACE-7 is disabled. The factory default platform username and password is tridium / niagara.

Issue Importing a User CSV file with special characters (i.e. PEÑA or DÍAZ) ends up with unknown characters. Example showing Imported Users with unknown characters Product Line Security Expert Environment Security Expert Client Security Expert Data Sync Service Cause The Security Expert Data Sync Service requires UTF-8 encoded CSV files. Resolution Import the CSV file again with it re-encoded as UTF-8. Follow the below steps to re-encode the file: Open the CSV file in Excel. Then select Save As. In the Save As Type drop down menu, select CSV (Comma Delimited)." Click the Tools menu and select Web Options. In the new dialog box, select the Encoding tab. Find the Save this document as dropdown menu and select Unicode (UTF-8), then click OK.

Issue When replacing an EP1501 controller, do all doors and schedules have to be recreated? Product Line Access Expert Environment Microsoft Windows Server 2012 or later Microsoft SQL 2012 R2 or later Access Expert EP1501 Controller Access Expert v3 Premise Software Access Expert v3 Hosted Software Cause Recreating all the doors and schedules can cause a lot of downtime during the replacement process of an EP1501 Resolution Open up the instance that the device is configured on From the hardware tree, select the device that needs to be replaced and double-click on it to open a new window Once the replacement device is powered and configured, copy its MAC address and paste it where the old devices MAC address is showing Click save and close at the bottom right of the screen Right-click the controller in the system tree and select Push Controller Database Once the controller comes online again it will start communicating with the sub devices Open up a Live Monitoring Window and verify that events are being properly reported

Issue When should end-of-line (EoL) terminating resistors be installed on a BACnet/MSTP network? Product Line TAC IA Series Environment BACnet/MSTP network Cause Knowing where to implement the termination helps reduce signal reflections, which might cause issues in the system. Resolution Resistors of 120 ohm value must be installed at each end of a MSTP (or RS-485) trunk segment. They help reduce signal reflections and RF interference. Failure to install end-of-line resistors may result in intermittent communications.

Issue The following errors are in the Windows Application Event Viewer: Email, Failed to send email - MAPILogonEx failed in InitSession function!, Result is 80040111 Email, Failed to send email - Email (MAPI) initialization failed in InitSession function!, Result is 80040111 Email, Failed to send email - InitSession failed in CACEmail::Init, Result is 80040111 Product Line Andover Continuum Environment CyberStation 1.9x Cause If the errors are only logged on startup of CyberStation then they are not likely an issue. However, if these are being logged more than just on startup they may indicate other issues, such as RPC errors. Resolution If you are not emailing alarms these errors may be able to be stopped. Run a listview [1] of all EventNotifications and display the AlarmOptions attribute. Check if the word email shows up. Edit the EventNotifications where it does show up and remove all emailing from the Actions tab. CyberStation creates some of these EventNotifications in the templates folder and they are setup for emailing by default.

Issue Using AOL as email provider the following error messages comes every two days: 2014-06-12 15:11:06 E-mail was NOT sent: 521 5.2.1 MUST COMPLETE IMAGE PUZZLE BEFORE SENDING. PLEASE GOTO http://challenge.aol.com/spam.html Product Line EcoStruxure Building Expert Environment SmartStruxure Lite MPM AOL Cause This is AOL trying to stop people using its email service to generate spam, you are now required to periodically enter a series of numbers or letters from a web page in addition to normal username and password authentication. Resolution See AOL help to understand the issue further. This post on the internet also notes the issue and unfortunately this is something that AOL has added and is not under our control.

Issue Desire to create a Panel in a subfolder, such as BACnet Application folder. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.0 and higher Cause For navigability from the Workstation, it may be desirable to nest a Panel graphic display directly underneath the BACnet controller it is displaying information for. Resolution Panel(s) and inability for creation in the BACnet Application folder is intentional. The BACnet Application is mostly reserved objects which are visible to BACnet (Points, Values, Alarms, Trends, Schedules, etc), and also non-BACnet objects that you might use with BACnet objects (Graphics, Extended Trend Logs, Charts and Lists). Things that are related to applications. The Panel object is related to the Workstation and its layout, not the application. Panel objects also cannot be created inside of any other communication protocol interfaces (LonWorks or ModBus, for example).  

Issue Continuum Security Key does not work and Product Support has requested for it to be sent back to Repairs. Product Line Andover Continuum Environment Continuum Security Key Cause Security Key was not working and needs to be replaced.  Resolution Download the Andover_Continuum_Software_Upgrade_Forms_-_Americas_&_APAC.7z file from the link in this Product Announcement and then fill out the "CyberStation-web Client Option Upgrade.doc" form with the below information. The P/N will be USB REPLACEMENT. A PO# is required for the amount of the part number. Fill out CyberStation-web Client Option Upgrade.doc with appropriate information and send in to  your local logistics team. An Advance Replacement order will be generated to ship a new USB key to the shipping address. You will need to send back the defective key within 30 days of receipt of the replacement key.