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Issue The I/A Series Tunnel clients fail when used on Windows 7 64-bit Product Line TAC IA Series Environment I/A Series R2 UNC I/A Series WorkPlace Tech 5.8.7 - current Cause Existing I/A Series R2 Tunnel Clients were not developed for use on Windows 7 64 bit and later Windows platforms Resolution The AxTunnelClients can now be used with the I/A Series R2 UNCs. The new I/A Series R2 jar files required are on The Exchange Download Center. For details see the release notes in the tunnelAx zip file. As noted in the release notes, new jar files have also been released to allow the use of the AxTunnel client for ibsASD and ibsMS serial tunneling. Those jar files are also in the same 532 files area. This is the TAC IA Series WorkPlace Tech VLon Tunnel - User Guide. It supplies additional information about supported platforms and configurations

Issue What is the procedure for moving the Access Expert DB to another hard drive on the host machine. Product Line Access Expert Environment Access Expert Premise Software v3 MongoDB Cause There is no longer enough space on C:. The database must be moved to another drive. Resolution Take a backup of the MongoDB database Ensure MongoDB Service is running Connect to MongoDB via Command Prompt run as an administrator Use the cd command to change Command Prompt to the directory where Mongo is installed Example "cd C:\Program Files\MongoDB\Server\3.6\bin" Type Mongo and press enter Type "show dbs" and press enter to show a list of the databases Open a second Command Prompt session run as administrator Use the cd command to change the file path to where you want to store the backup Example "cd C:\Data" Type Mongodump and press enter to start the backup process Once the backup is completed, stop both the Mongo DB and the Feenics Keep Mercury Services Cut and paste the Data directory from C:\Data to drive you are moving the database to. Example D:\ root directory Update the MongoDB config file in C:\Program Files\Mongo\Server\3.x\MongoDB.config with the new drive path to the database (this should be as simple as changing the c to d if you moved it to the d drive) for both the logs and the database lines Save the config file Start the MongoDB Service Start the Feenics Keep Mercury Service Log in to Access Expert to ensure the migration was successful

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Even though "Clear when enabled" is configured on a trend log, the trend data is not cleared when the log activation is triggered. Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Trend Logs Cause The property "Clear when enabled" only affects the trend data when the trend log goes from disabled to enabled. This is not the same as the activation method of the trend log. Activation method changes the Status from Stopped to Started etc. Resolution To activate the "Clear when enabled" setting configured on the trend log: Select the Trend log, right-click on it and select Activation, then select "Disable trend log". Select the Trend log, right-click on it and select Activation, then select "Enable trend log". See the following online help topics for further information on Activation: Trend Log Activation Actions Menu - Activation Submenu

Issue Running I/NET Seven as a service on Windows Product Line TAC INET Environment I/NET Seven All supported Operating Systems Cause When you log out of Microsoft Windows or restart the computer, all running processes are shut down. These processes are not resumed at log on or at restart. You have to start I/NET manually again. To get I/NET to start up when the computer restarts, you can run it as a service. Running a program as a service means that it runs in the background, but it is not visible on the Windows task bar. Resolution Use the INET Run Mode tool available on the Community. Alternatively, you can perform the following steps to set/unset the InetIoSrv.exe as a service or application. To register I/NET Seven to run as a service Open a Windows command prompt. Go to Start > Run and type "cmd" Use right-click on the command prompt and select "Run as Administrator" Use commands cd.. (to go back one directory) and cd (to go into a folder) to navigate to the following location: C:\Program Files\INET Seven\ If this is being run on a 64 Bit OS, the location then would be: C:\Program Files (x86)\INET Seven\ Type the following command. This will unregister I/NET as an application inetiosrv /unregserver Type the following command. This will register I/NET to run as a Windows service inetiosrv /service To verify the changes have taken effect Right-click on "My Computer" and select "Manage" Select Services and Applications > Services Look for Inet7Iosrv. It should be set to Automatic. You are now running I/NET as a service. IOSrv will now be running in the background when the PC boots up. This does not require a Log On to the PC, however, you will have to Log On to the PC as a user to launch I/NET or AMT from the desktop icon. You will notice that IOSrv has been logging all AMT transactions, messages and alarms. The SQL Server and Agent were also running in the background receiving data to the database. To set I/NET back to running as an application Open a Windows command prompt. Go to Start > Run and type "cmd" Use right-click on the command prompt and select "Run as Administrator" Use commands cd.. (to go back one directory) and cd (to go into a folder) to navigate to the following location: C:\Program Files\INET Seven\ Type the following command. This will unregister I/NET as a service inetiosrv /unregserver Type the following command. This will register I/NET to run as an application inetiosrv /regserver

Issue Unable to connect to a system that is using Server/Client Configuration. After promoting a stand alone PC to a remote client and clicking on the connect button, an error "No Entries in Database" comes up and the user cannot connect to any of the controllers on the system. After a restart of PC and an attempt to connect to the I/NET System, an error "No entries in database" is seen. Product Line TAC INET Environment I/NET Seven Windows 7, Windows XP, Windows Vista, Windows 10 Cause Some of the possible causes : After promoting a stand alone PC to a remote client the Reference Host information of both the server and the client must be updated with the IP addresses of each other. Bad communication or bad controller that is connecting the C-LAN to the Xenta 527 In some instances when running the I/NET IO Server as a service and after a restart of the PC hardware running a Windows 10 Operating System, it is has been seen to produce this "No entries in database" error. At this stage the reason is currently unknown but the connection to the Xenta 527 is not made and the IO Server service needs to be restarted. Resolution Open I/O Server Hit the Modify button In the Reference Host Column, add the IP address of the server Repeat steps 1-3 on the server, adding the IP address of the remote client. Note: Should the Xenta 527 still not communicate to the controller: Verify that the C-LAN wire is connected properly There is communications between the controllers and the Xenta 527 If not, unplug the C-Lan connector, from all the controllers and bring them online one at a time to determine which one could be bad. Replace possible bad controller and the system should come online again. To correct the issue after a PC hardware restart, two options are available Restart the I/O Server service Change the run mode of the I/O Server to an application. See Running I/NET Seven as a service on Windows for further information on options on how to achieve this.

Issue I/NET will run in application mode, but will quickly shut down when in service mode Product Line TAC INET Environment I/NET Configuration Profile I/NET Seven Cause The I/O Server can be configured to auto shutdown whenever the I/NET Workstation application is closed. If this setting is used, the service will stop whenever I/NET Workstation is closed as well. Resolution Open the I/NET Configuration application. [Start>All Programs>I/NET>INET Config] Click on the Radial button so that I/O Server is maintained when no clients are present. Do NOT use the shutdown option when using I/NET as a service

Issue How does the offline detection work between an Enterprise Server(ES) and a SmartX server Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause There is no online poll between an ES and a SmartX server, but the SmartX server will be considered as offline if it doesn't respond to any kind of message from the ES. Resolution The ES is constantly asking the SmartX server for new events and alarms so at least every second the ES will communicate with the SmartX server. If one of the messages from the ES is not responded by the SmartX server the ES will send out 3 more with a second in between, if no messages are answered by the SmartX server the ES will consider the SmartX server as offline. There is a 30 seconds delay before the offline alarm pops up in the alarm viewer in Workstation.

Issue How is a Pulse Digital Output (BACnet Binary Output) created via a Continuum Conversion Product Line EcoStruxure Building Operation Environment b3 Controller Infinet Controller Continuum Conversion Cause A Continuum Infinet Output created as Elec Type Digital has Format $###, as below When this is converted to EBO, a Type "BACnet Digital Output (Continuum) binary-output" is created. Resolution The Format needs to be modified to ###.### or #.###, as below The BACnet binary output created in the conversion will now be a "Digital Pulsed Output" Summary below

Issue Where to find information for Schneider Electric's SmartStruxure Lite and ExoStruxure Building Expert offer Product Line EcoStruxure Building Expert Environment MPM SE8000 range Cause Information required for the SmartStruxure Lite and ExoStruxure Building Expert offer Resolution SmartStruxure Lite and EcoStruxure Building Expert information. There are several sources of information: Schneider Electric's Building Expert Product Selector website. Schneider Electric's Exchange (filter by SmartStruxure Lite) is a source for the SmartStruxure Lite and Building Expert product. Specification sheets Firmware Product Announcements Guides Videos For support contact your region's Customer Care Center

Issue Created a digital schedule in an Automation Server folder and it never changed the value of the digital value Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Automation Server (AS) Cause Digital value bound to a digital schedule failed to change the value at a time when a scheduled event should have triggered. The probable cause is that the Automation Server time setting is incorrect. Resolution Configure Date and Time of an Automation Server: Click on the Automation Server in workstation Go to the Date & Time tab Set the proper time zone and save the changes. Use Network time synchronization or manually adjust the time if needed and save the changes again. Note that it might take some time before changes to the Date & Time settings affects the Automation Server system clock if you use Network time synchronization.

Issue Workstation error when logging into a remote Enterprise Server. Enterprise Server has available client licenses. 'No valid client license available. (Error -5: No such feature exists.)' Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation EcoStruxure Building Operation License Administrator Cause Workstation is trying to check out a license from the local computer. The License Server is on the Enterprise Server computer and the Enterprise Server license has been activated on the Enterprise Server computer. Resolution On the Workstation computer, run the License Administrator and change the License server address from the default '@localhost' to the IP address of the Enterprise Server. Refer to License Server Address on Web Help. License server address default: Change to License Server IP address (example below):

Issue Does the Xenta Server firmware version have to match the TAC Vista Server version? Product Line TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Cause This situation usually occurs when upgrading a site. After the Vista software has been brought up to the latest version, does each Xenta Server also have to have its firmware upgraded to match? Resolution Whenever possible it is best to have the Xenta Server firmware version match the Vista Server version. However, if this is not possible, then ensure that the Vista Server is always of a later version than the Xenta Server. For example: a Vista 5.1.5 Server is okay with a Xenta 5.1.4 server, but a Vista 5.1.5 Server may not operate correctly with a Xenta 5.1.6 Server. The table below describes the compatibility between the TAC Vista Server, TAC XBuilder and TAC Xenta Server applications/firmware; third party dependency, e.g. java, not considered. More information about the table above including footnotes can be found in the document TAC Vista v5.1.8, TAC Xenta 500 700 900 v5.1.8 - Release Notes section 12.3. Consult the release notices for release software to identify defect corrections, new features, and potential changes in compatibility. If the versions are compatible then the decision to upgrade is up to the user, scheduling, and access to the units in the event of a failed upgrade units are remote. To upgrade a Xenta Server in Vista right click on the Xenta Server and select properties. Change the XBuilder Version property to the version of System Program and XBuilder being used. Note: In a specific situation there has been issues with the Xenta Server password in the properties window in Workstation. In this situation the Workstation was at version 5.1.8, the Xenta server was upgraded to 5.1.9, and then the XBuilder project was downloaded to the Xenta Server again. The Xenta Server was offline in Workstation. When the properties window was opened, the Xenta server password was much longer then it should have been. By reentering the password and clicking Okay, the Xenta Server came back online.

Issue Report or Extended Trend Log not showing the most recent data Product Line EcoStruxure Building Operation Environment Interval Trend Logs Extended Trend Logs Cause The extended trend log will only pull information from the Trend log when the Threshold is reached. Resolution OPTION 1 - Use the maximum Transfer Interval property. Edit the Extended Trend Log Change the Maximum Transfer Interval property from "Disabled" to the maximum time you want to go between updates in the extended trend log. NOTE: You should not set every extended trend log to 1 minute as this will cause unneeded strain to the system. If you need current data, look at the Trend Log. Use Extended Trend Logs and Reports for Historic information. OPTION 2 - Use the Transfer trigger variable Create a Digital Value on the Enterprise Server. This can be controlled by a program or a schedule to force the Extended trend log to update before reports are run Edit the Extended Trend Log Set a the Transfer trigger variable as the Digital Value created above. There are many options with Extended Trend Logs, see System Reference Guide chapter 40. Additional Notes 1. Extra care should be taken when configuring B3 and Infinet Extended Trend Logs - See Technical Reference Guide for full details. "You configure extended trend logs differently in Infinet (and b3) devices than you configure extended trend logs in other EcoStruxure Building Operation devices. For example, you bind the Monitored trend log property to the Infinet device (and b3) point or value configured for trend logging. Also, the Threshold property is not relevant when monitoring extended trend logs regardless of the value you specify. Finally, you cannot use smart logs when configuring extended trend logs in Infinet devices (and b3). Instead of using smart logs, you use the Maximum transfer interval property to specify the transfer interval." (Technical Reference) 2. To debug logging issues the Force transfer is very helpful, Force transfer Executed by the user to manually force a transfer even though transfer threshold is not reached. (Right click on the Extended Trend Log/Activation/Force Transfer)

Issue Is it possible to change the number of PIN code attempts for a door in Security Expert? Product Line Security Expert Environment Security Expert Server 4.2.x Security Expert Smart card Readers (any with a keypad) Cause By default, the number of PIN code attempts is set to three. Resolution In the Security Expert Client, go to Programming - Doors Select the door that you want to change and open the Commands field under the General tab Enter the command "LockOutAttempts=x", where x is the number of attempts (max number of attempts is 15) Save and download the changes to the Controller

Issue If a Door is unlocked by schedule, for example, during business hours, a door ajar alarm is not available. How can you configure the door if the site would still like to receive a door ajar alarm, alerting them if someone goes through the door and leaves it ajar. Product Line Andover Continuum Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 Cause When a door is unlocked by schedule (or timed/permanent unlocked) the Continuum controller by design does not perform door ajar checking until the door re-locks. Resolution Write a PE program to monitor the door's DoorSwitch and set the DoorAjar flag as needed. Care should be taken as to only engage the PE program when the access engine in the controller is shunting the alarm in order to avoid contention. NOTE: Make sure to attach the DoorAjar alarm enrollment to the door. Below is a sample PE program. IMPORTANT: This PE code is provided as a sample ONLY, you can use it as a guideline for creating your own PE programs to perform similar functionality. 'This program monitors a door while the door is unlocked by schedule 'and generates a door ajar alarm if the door is left ajar 'Program is LOOPING and AUTOSTART RESET: MyDoor DoorAjar = False Goto CHECKING CHECKING: If SCH_PNT = On then Goto MONITORING 'when door is not unlocked by schedule let controller handle ajar condition MONITORING: If MyDoor DoorSwitch = Opened then Goto ENSURE_CLOSE If SCH_PNT = Off then Goto RESET ENSURE_CLOSE: If TM > 1 then Goto SEND_ALARM 'if door is left ajar for over 2 minutes report a door ajar alarm If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET SEND_ALARM: MyDoor DoorAjar = True If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET E: If TS > 30 then Goto RESET

Issue The Object Server is attempting to open a file that is already opened by another application. Error: LNS #10 lcaErrFileOpen Lca : Could not open the specified Application Device load image (*.APB) file. (Subsystem: LNS, #10) Product Line TAC Vista Environment NL220 Vista LNS Cause Trying to load an application image to a Xenta 102-AX from NL220 by selecting the default APB extension may generate this error. Resolution Use the .NXE rather than the .ABP.

Issue When looking at the controller configuration web page of a CX9702, it shows comm status = online, but when in Continuum it shows up as offline. Product Line Andover Continuum Environment CX9702 CyberStation Cause Controller received a probe from the workstation but Continuum has not been able to acknowledged that the probe was successful. Resolution Check that the network ports are all open Shut down and restart Continuum on the workstation Or: Edit controller object in Continuum Explorer Select Out of Service and Apply De-select Out of Service and Apply

Issue Unable to set Units on an AI created in Building Operation Menta Editor The Units drop down list appears but is blank Product Line EcoStruxure Building Operation Environment SmartStruxure (all revisions) Building Operation Menta Editor Analog Input/Output Cause Menta Editor gets the units from Building Operation WorkStation. If the Menta Editor is launched from the Start menu, then there is no connection to WorkStation and units will not be displayed in Menta Editor. This is a known issue which will not be corrected. Resolution All Menta applications should be opened from within the Workstation: Right click on the "Programmable Xenta" object Select "Edit"

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue What is the best practice for migrating controllers from a stand alone Continuum system into an active LAN system? Product Line Andover Continuum Environment Migrating Continuum Database Cause Controllers must be migrated from a stand alone system into an existing Continuum LAN system. The ACCID of some or all of the controllers on the stand alone system are already in use on the LAN system. Resolution All address conflicts should be dealt with before the controllers are brought onto the LAN system. With the workstation in Offline mode, each controller on the Stand alone system is manually created on the LAN system. If the controllers ACC ID will conflict with a controller on the LAN system an appropriate change must be made when creating the controller on the LAN database. Where the controllers are BACnet controllers and the intent is to have all controller on the same network, the Network ID (UDP) id must be changed to match the id of the LAN system. The Comm2 network ID of each stand alone controller should be noted and should be changed in cases where the id is already in use on the LAN system. Import files should be used to build the IP level controllers

Issue Need to set up two-factor authentication in Access Expert Product Line Access Expert Environment Access Expert Premise Software Access Expert Hosted software Cause Additional cybersecurity is needed on site Resolution Log in to access expert Ensure your phone number is set up properly on your account. Needs to include country code Click the file tab and select User Settings Click Setup Two Factor Authentication Enter in your password Ensure the phone number is correct. Needs to have country code Click Verify Enter in confirmation code Check Enable Two Factor Authentication Select SMS or QR Code Click OK

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