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Issue Unable to access to JACE-645 via its Ethernet Port. The following is seen when connected to the JACE's Serial Shell. Product Line TAC I/A Series Environment JACE-645 (TRD-T-645) Cause The boot sector of the nand flash has become corrupt and/or the nand flash chip may have failed. Resolution The unit cannot be recovered in the field. The options are: An attempt can be made to re-image the unit but this may not be always successful. Contact Product Support for further details. Replace the unit. Refer to PA-00502 - End of Commercialization for JACE 600 and JACE 700 for replacement options.

Issue Anti-virus software detects some TAC Vista files as virus TAC.Common.License.Flex.dll and LicenseAdapterDLL.dll are detected as viruses Is there a virus in TAC Vista or the Vista installation files? Product Line TAC Vista Environment TAC Vista Cause It is not uncommon that anti-virus software perceives perfectly clean files as viruses. This is a growing problem as the amount of viruses are continuously growing, and the likeliness that they may share similarities in the code with a Vista file thereby increases. Resolution Although there is a small possibility that the Vista files may be infected by an existing virus on the computer, this is most likely a false positive detection by the anti-virus software. If the anti-virus software detects a virus, check what symptoms that virus have and if you have experienced any of them. In most anti-virus software there is a setting to exclude certain files or folder from the scan, which could be used as a workaround if you get repeated alerts (given that you have ensured that there is no virus present at the computer)

Issue Third Party MSTP controllers are not able to be discovered. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Automation Server (AS) 3rd party controllers Cause MAC address of the Automation Server's MSTP Network was not configured properly. Under the AS > BACnet Interface > MSTP Network the MAC address is changed from the default value of 0. Resolution Change the MSTP Network MAC address from the erroneous value back to 0 and third party controllers will be discovered properly.

Issue Is it possible to 'hot swap' IO modules? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation I/O Modules Cause Some critical applications require 24-hour operation. Resolution The I/O modules allow hot-connection of terminal bases and hot-swapping of the modules to their bases. This design ensures continuous power and communication during service operations.

Issue What kind of noise/surge protection is provided in the electronic circuit of Andover Continuum controllers? Product Line Andover Continuum Environment All CXs All i2 devices All B3 devices Cause Many projects specify the need to provide controller inputs and outputs with surge protection via optical isolation, metal oxide varistors (MOV), or silicon avalanche devices. In many cases fuses are not permitted for surge protection. Resolution Summary of noise/surge protection provided in the electronics of Continuum controllers. OUTPUTS: On relay output points the relay itself provides an inherent isolation of about 2500V. Additionally a MOV could be added for more protection. When adding an MOV, it should be placed at the load and not at the controller for maximum protection. INPUTS: Most of the controllers (but not all) include TVS (Transient Voltage Suppressors) although they ARE NOT optically isolated, it may be possible to get off the shelf optically isolated TVS for additional protection. Note that ALL controllers have passed EMC compliance test for noise and voltage surge.

Issue Cannot see a SE7300 Room Controller when connected to a BACnet MS/TP network. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7000 Series SE7000, SE7200, SE7300, SE7600, SE76x7 Ex Viconics branding VT7000 Series Viconics room stats with BACnet communications Cause Units are shipped from the factory with the BACnet network disabled. Resolution Power up the unit. Press the middle button down for 8 Seconds (It is either the Override or °C/°F Button depending on model). Enter the password if it has been set, or leave as the default 0 for no password (as shipped from the factory). Use the down key to find the "Comm Addr" value. By default this is set to 254 BACnet communications disabled. Adjust this to the desired value within the valid range of 1 to 127, but also ensure it is in the range of your BACnet Max Master setting on the connected system. Once set, power off/ on the unit to change the address to the new value. The unit should now be visible on the BACnet MS/TP network. Note: The SE7xxx Room controllers will auto baud to match your MS/TP network, there is no baud rate setting to adjust. Also any password set on the SE7xxx controller must be temporarily disabled to allow the middle button to operate correctly. For further information on installing the Room Controllers please see SE7000 Series Installation Instructions.

Issue While RS485 requires a daisy chain topology, can b-Links be daisy chained along with b3 controller in the BCX segment. Product Line Andover Continuum Environment MSTP b3 B-Link RS485 Cause While RS485 requires a daisy chain topology, the addition of b-Links to a RS485 bus makes the limitations of bus wiring less clear. Resolution RS485 is an electrical standard. The key to understanding RS485 topology conformance is to understanding that each segment of the RS485 bus must have a daisy chain topology with the required termination resistors installed at each end of the segment. The bus segment that runs from the BCX controller to inputs of several b-links and or b3 controllers would constitute one segment. As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring. Each outgoing leg off of any given b-Link constitutes one distinct and separate segment. As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring.

Issue The Xenta 913 supports several different BACnet object types but does not support all object types. Product Line TAC INET, TAC Vista Environment Xenta 913 BACnet Vista I/NET Cause The Xenta 913 is only a gateway device and is not native BACnet and thus does not support all BACnet object types. Resolution The BACnet specification outlines 49 different object types. Objects include physical points, processes and even internal operations. Most BACnet devices, including BACnet certified devices, do not support all of the object types since some of the object types are particular to specific industries and several are not commonly used. The Xenta 913 controller supports the following object types: Analog Input Analog Output Analog Value Binary Input Binary Output Binary Value Multi-state Input Multi-state Output Multi-state Value The following BACnet object types are unsupported by the Xenta 913: Access Credential Access Door Access Point Access Rights Access User Access Zone Accumulator Averaging Bit String Value Calendar Character String Value Command Credential Data Input Date Pattern Value Date Value Date Time Pattern Value Date Time Value Device Event Enrollment Event Log File Global Group Group Integer Value Large Analog Value Life Safety Point Life Safety Zone Load Control Loop Network Security Notification Class Octet String Value Positive Integer Value Program Pulse Converter Schedule Structured-View Time Pattern Value Time Value Trend Log Trend Log Multiple Note that there is some confusion among object types. For example, while it is possible to have a Life Safety point that is a binary output, this is not the same thing as the standard Binary Output object type and the two points are not interoperable.

Issue Is the I/A Series (Niagara) R2 WorkPlace Pro and Enterprise Server software compatible with the Microsoft Windows 7 operating system? Product Line TAC IA Series Environment I/A Series (Niagara) R2 software, any version (See specific version note in Resolution section) Microsoft Windows 7, all editions, 32-bit or 64-bit (See specific version note in Resolution section) Cause PCs upgraded to Windows 7 operating system. Resolution The I/A Series (Niagara) R2 software has not been certified for use with the Microsoft Windows 7 operating system. The I/A Series (Niagara) R2 releases 529 and 532 has been informally tested on the Microsoft Windows 7 Professional (32-bit) operating system, Windows 7 Professional (32-bit) XP-Mode and Windows 7 Professional (64-bit) XP-Mode. No issues have been reported with the exception of R2 Niagara Application Tunneling. The R2 Niagara Application Tunneling must be configured to run in "Silent Mode" when run in any Windows 7 environment.

Issue How many BACnet objects can a Niagara R2 UNC / Niagara G3 ENC station support? Product Line TAC IA Series Environment Niagara R2 UNC Niagara G3 ENC BACnet Cause Performance degradation will occur if exceed the BACnet objects quantity limits. Resolution A limit of 1500 applies to UNC BACnet point shadow objects and to ENC proxy points. This limit refers to all BACnet point shadow objects and proxy points, regardless of type (BACnet/MSTP, BACnet/IP, or BACnet/Ethernet). Exceeding this limit will result in degraded performance. For more information, review Appendix A of the MicroNet BACnet Wiring, Networking, and Best Practices Guide (F-27360).

Issue Internet Explorer 9 will not work with webClient Product Line Andover Continuum Environment webClient Windows 7 Windows Server 2003 Windows Server 2008 Cause Internet Explorer 9 isn't compatible with webclient 1.93 and below Resolution Certain versions of webclient are compatible with specific versions of Internet Explorer. Download Andover Continuum Software and Firmware Compatibility Matrix from The Exchange Download Center. Internet Explorer 9 has not been tested against webclient 1.93 or below, but there have been reports that it will not work with webpinpoint graphics. Two options to resolve: Downgrade Internet Explorer according to the Continuum compatibility matrix. web.Client v1.94 SP1 - Software (Release Date: 2013-Jul-14) for webClient 1.94 includes support for Internet Explorer 9.

Issue Procedure to replace Satchwell MicroNet MN300, MN440, MN500 or MN620 controller with Satchwell MicroNet 50 series controllers MN350, MN450, MN550 or MN650 Environment Satchwell MicroNet series controllers: MN300, MN440, MN500, MN620 MN350, MN450, MN550, MN620 Satchwell VisiSat version 2.1 and above. Cause Satchwell MicroNet series MN300, MN440, MN500 and MN620 are no longer available for sale and they are replaced by the MN350, MN450, MN550 and MN650 controllers respectively. See Product Announcement for details. MN300, MN440, MN500 and MN620 controllers installed on existing installations that are required to be replaced would have to be replaced with the new range of controllers. Resolution To replace Satchwell MicroNet MN300, MN440, MN500 or MN620 controller with Satchwell MicroNet 50 series controllers MN350, MN450, MN550 or MN650 follow the procedure below. Pre-VisiSat 2.1 projects (VisiSat 1.2 and VisiSat 2.0) should be upgraded to VisiSat 2.1 using the Project Upgrade Utility. Download VisiSat 2.1 Engineering Guide here. Refer to pages 47 - 50 for using the Project Upgrade Utility Open the VisiSat project Right-click on the existing controller and select "Upgrade Controller." There is a prompt to save the controller configuration (.CLC file). Select 'Yes'. The controller object in VisiSat will now be converted to a MN50 Series controller. Replace the controller hardware. Make sure the jumpers are set correctly and that communications card, if existing should be taken out and installed into the new controller. Right-click on the controller object in VisiSat and select 'Configuration Library'. Select 'Download Configuration' (2nd button from the left in the Configuration Library). This will download the configuration to the new controller. Refer to pages 135 - 140 in the VisiSat 2.1 Engineering Guide for using the Configuration Library. NOTE: In the Configuration Library, the first button from the right is the "Upgrade Controller" option. This performs the same function as the "Upgrade Controller" mentioned in step 3 above.

Issue Active alarm view shows alarms in a distorted way or the colors are aren't correct. Click in the alarm area in different places may cause some additional pieces of the fields to display Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Usually this happens on one PC and the others in the system are still working ok. Something on the PC has been installed or is interfering with the painting of the alarm screen. Resolution Check to see if any MS updates have been applied to the system Run an antivirus and/or malware scan Remove the Silence Column and that should take care of the issue.

Issue Unknown meaning of object status numbers and descriptions Product Line Andover Continuum Environment Continuum Cyberstation Cause Continuum uses object status numbers and descriptions for diagnostics. A list of these enumerations is required. Resolution See file Stsvc.txt in the Continuum directory In Continuum Versions 1.5 and higher, a new database attribute exists. This new attribute is "ObjectStatus". When the value of an object in the Continuum system is greater than zero, then an indicator icon is placed on that object in the explorer view. This indicator icon is also placed on the parent object and subsequent parent objects as applicable. This indicator icon will reveal the reason it has been placed on the object when you place your mouse over the indicator icon. This ObjectStatus attribute value is a bitwise type of attribute. ObjectStatus values and their descriptions: 0 - No mouseover, display normal 1 - Requires a Save from Controller (Parent) 2 - Requires a Save from Controller (Child) 4 - Requires a Flash Backup 8 - Object must be reloaded 16 - Object has been offline edited 32 - Object has been offline created 64 - Flash backup disabled 128 - OS update fail Combination values will display more than one description. For example, 144 would display OS Update Fail and Object Has Been Offline Edited

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue The Continuum database mdf file’s autogrowth setting is set to 12800 % causing the file to grow quickly. When attempting to change the value in SQL Server Management Studio (SSMS) you receive the error below and the value cannot be changed. Product Line Andover Continuum. Environment Continuum Cyberstation Microsoft SQL Server 2005 sp1 Cause There is a known bug within SQL Server 2005 sp1 which causes the autogrowth setting for a database file to be set to 12800% with no user interaction. Resolution Since you cannot use the dropdown box to change the autogrowth function you will need to open a new query and execute the following two sql statements: Alter Database ContinuumDB Modify File (Name=’ContinuumDev’,Filegrowth = 10MB) It may be necessary to change the Name of the database file that is being modified. The autogrowth setting of 10 MB is the default for Continuum. Note: Upgrading to SQL Server Service Pack2 or high should also resolve the issue. Care should be taken to follow the Compatibility Matrix Update - Andover Continuum PA-00503 and Compatibility Matrix Update - Andover Continuum PA-00369 for service pack compatibility.

Issue Cyberstation is receiving multiple notifications of the same event. Product Line Andover Continuum Environment CX9702 Continuum CyberStation Cause When a workstation has received delivery of an alarm event it sends a receipt acknowledgement to the controller. If the controller does not receive the acknowledgement, it will resend the alarm. Network issues can interfere with the delivery of an alarm event receipt acknowledgement message. Resolution Resolve any network issues that may be hindering the acknowledgement communication.

Issue When I/NET interacts with Endura/Digital Sentry, the Video Window can't pop up when swiping a card or an alarm happens. Product Line Pelco, TAC INET Environment I/NET Endura Digital Sentry Cause The Video Window only pops up in Alarm Window, not in Event or Transaction Window. Resolution For card entry, the Video Window needs to be popped up manually by right clicking in the Transaction or Event Window and choose Video. For alarms, the Video Window only pops up in Alarm Window when alarm is active. After the alarm returns to normal or is acknowledged, the video needs to be shown in Event Window.

Issue No events in Vista No events in SQL $Queue grows in size Product Line TAC Vista Environment Vista DSSWriterService SQL Database Cause DSSWriterService is responsible to transfer log data and event's from TAC Vista queues into the SQL Database, it is crucial that this process has enough authority else no logs or events will be written. Resolution To change the user that handles DSSWriterService: Click on Start - Settings - Control Panel Open Administrative Tool and execute Services In the list to the right, (Services), locate TAC DSS Writer Services Right-click the TAC DSS Writer Services and choose properties Click on tab Log On Use Local System account or under "This account" specify a user with the correct authority Restart the Service and check the $queue folder. If folder insertevents and insertlogvalues are empty or just have a few files that are being removed the DSS Writer is working and has a connection with SQL. NOTE: After Vista 5.1.7 the Queue folders have been reworked and there are additional folders under insertevents and insertlogvalues. You will have to navigate under them to find the Event/log files.

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Building Automation Knowledge Base

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