Issue DoorAjar alarms not showing up in an Access EventView even after hardware has been checked out and configuration is verified. Environment 1) Cyberstation Version: 1.90.0.20081030 2) Controller Type: ACX 5720 3) Controller Version: 1.000005 Event View Cause DoorAjar alarms not showing up in an Access EventView even after hardware has been checked out and configuration is verified. Resolution In this case the solution was to uprev the ACX to the latest version (ACX57xx v1.1000xx). The v1.0xxxxx firmware is used in CyberStation versions 1.81 and below and the v1.1xxxxx is used in v1.82 and above. Download ACX-57xx Series_v1.100013

Issue Has the AC256 Xdriver been qualified or modified to work on any second generation controllers (NC2, bCX)? Product Line Andover Continuum Environment bCx9640 CX9680 Xdriver AC256 LA-1 Cause With the obsolescence of the NetC (CX99xx), will the AC256 Xdriver be updated to work with NC2 and/or bCX controllers? Resolution There are no plans to upgrade the AC256 Xdriver for the NC2 and/or bCX. One option, if a site only has AC256 IOU boards, is to use the NC2 and the LA-1 LBus Adapter module or the NC2 with built in LBus support (on comm4 or comm1 with an RS232-to-RS422 converter) to communicate over the LBus with Plain English programming in the NC2. Note: If you configure the controller for Lbus (using the LA-1 or directly to comm1 or comm4) you cannot use Continuum IO modules on that controller. For further information on X Driver compatibility and how to request new drivers/ upgrades, please see Will Continuum communicate with a third party system?

Issue Display options now the DCX250 is no longer available Product Line Andover Continuum Environment Continuum DCX250 Touch Screen Display part number 01-0008-300 Cause The DCX250 is not available from January 2012: Discontinuation of Infinity 01-0008-300 (DCX 250) - PA-00184 Resolution There is no direct replacement for the DCX250 and there is no other display that works directly on Infinet.   The Continuum display options are- Netcontroller IO Bus - Infistat or LD-1 Direct connection to some controllers - Smart sensor or xP-Display A Continuum Cyberstation could be used if more information and input is required. Another option would be a Bacnet or Lon display. Or, the L-VIS from Loytec using bacnet MSTP may be such an option (LonWorks and BACnet Touch Panels Release - PA-00106). http://www.loytec.com/products/lvis (LON via NC2-F- port16 would also be an option, see Can LONMark Devices be used with Continuum?) NOTE - All support for this product is via Loytec. The EMX170 was a small display and keyboard available for some older Infinity Controllers (i1) This unit is obsolete, although it may be possible to repair one. There is no replacement for this unit. If the i1 controller is being replaced with an i2 unit then either a smart sensor or an xP Display plus room sensor could be used

Issue Upgrading Digital Sentry breaks the Video Server connection or cameras won't learn or video streams do not work Product Line Andover Continuum, Pelco Environment Pelco Digital Sentry 7.9 or greater Continuum Video Integration 1.94 SP1 up to 2.01 Windows 7 Windows Server 2008 Windows Server 2012 Cause Pelco released a newer version of Control Point that is used in Digital Sentries Video Recorders 7.9 and above. This newer API is not currently supported in any version Continuum, up to version 2.01. Resolution Available as of July 2017, install version 2.02 of Continuum, it is a full install. R&D has worked on revising the Continuum Video Integration to work with the newer versions of Control Point 7.15 and above. The only work around prior to this to get the video Integration to function was to downgrade the Digital Sentry to Control point 7.8 Uninstall the DS ControlPoint software using Add/Remove programs (MS Windows XP) or Programs and Features (MS Windows 7). Install: How to install the DS ControlPoint client software Note: Upgrading the Continuum Security Key to an Endura Key will not allow the newer API to be used with a Digital Sentry with Continuum. A copy of the latest Video Compatibility Matrix can be downloaded from the Download Center in PA-00568.

Issue In the download center there are up to four files for the same version of the IOU modules firmware, how do I know which is the right file for my IOU module? Product Line Andover Continuum Environment Continuum IOU Module Cause The Neuron chip used in the Continuum IOU modules can support two different transceivers which are FTT-10A and RS-485, each type requires a different FW file. Additionally, the IOU module originally used a Motorola Neuron Chip ***, in 2001 the Motorola Neuron chip had to be replaced with a Toshiba chip when Motorola ceased production of their Neuron chips. A 3rd chip was used after, the Cypress chip. *** The AC-1 Plus, VT-1, Infistat, and LC-1 were not affected by the chip change as they did not use the Motorola Neuron chip. So you will only find 2 FW files for the same version and model these modules. Resolution 1. When up revving Continuum IOU modules first determine if the module is FTT-10A or RS-485. To determine the type lift the door cover of the IOU module and check the model written on the label. FT appended at the end of the model is for FTT-10A, RS-485 will either have 485 appended or only the model name with nothing appended at the end. If the door cover is missing then remove the inner cover and take a look at the label on the chip itself. The picture below shows an AC1-Plus FTT-10A module indicated by the FT on the label. If the label is missing you can easily identify FTT versus 485 by removing the upper part of the enclosure and inspecting the components populated in the communication section of the circuit. On the Net Controller itself (99xx or 9680) there will be an ECHELON FT component similar to the one in the picture below located in the upper right corner of the board, the Net Controller's cover will need to be removed to see the component.  2. Verify which Neuron chip (Motorola or Toshiba) is installed in the IOU module. 3. Get the appropriate FW file from the download center. R&D had to recompile for the Toshiba chip. The 20 version is the same as the 10 version and the 21 version is the same as the 11 version. Download the IO module firmware Note:  Version 10,11 are the Motorola processors  Version 20 is the Toshiba processor  Version 21 is the Cypress processor

Issue What version of CyberStation is compatible with Endura Express Environment CyberStation Endura Express Video Cause CyberStation compatibility with Endura Express Resolution Starting in CyberStation version 1.92 there will be compatibility with Endura Express. See Andover Continuum Software and Pelco Video Compatibility Matrix for more information on video products that can be integrated using Andover Continuum’s video features.

Issue Support for IE9 in webClient 1.94 Product Line Andover Continuum Environment IE 9 webClient 1.94 Continuum webClient 1.94 Cause Internet Explorer 9 is not supported in Continuum webClient 1.94. Resolution web.Client v1.94 SP1 - Software (Release Date: 2013-Jul-14) for webClient 1.94 includes support for Internet Explorer 9.

Issue Can Continuum store a database of biometric data and authenticate based on it without needing an access card? Environment CyberStation Access Controllers Biometrics Cause Desire to use fingerprint only authentication (no card required) with Continuum. Can Continuum store a database of biometric data and authenticate based on it without needing an access card? Resolution Continuum can not store biometric data and authenticate based on it alone. However, Continuum can be integrated with biometrics in several ways. The two most common are: Using smart cards to store the biometric templates. When the card is presented to the biometric reader it transfers the biometric data to the reader and the person's biometric is validated against that stored on the card. Then the card Wiegand data can be sent to the controller for authentication and entry or denial. Using the Security COE Continuum Bioscrypt Integration. Refer to the Continuum - Bioscrypt Integration data sheet.

Issue Can the Continuum Software be downloaded from the web, or ordered on CD? Product Line Andover Continuum Environment Continuum Cyberstation software Cause Download of Continuum Cyberstation software Resolution The Continuum Cyberstation software is available for download from The Exchange Download Center. The link below will direct you to the Cyberstation software. CyberStation Software If specific older versions of software are required see Older CyberStation versions not found on the Extranet (Exchange Online). If a customer specifically requests the software on a CD, then these can be ordered through the regular Order Entry channel specifying the version required.

Issue What personnel attributes are exposed to Plain English in the controller, which work for elevator access control? Environment CyberStation ACX controllers CX controllers with AC-1 family Cause What personnel attributes are exposed to Plain English in the controller, which work for elevator access control? Resolution DepartmentCode is the only personnel attribute in Continuum that works well in a small elevator application. There are some sample PE files on The Exchange Download Center. Once you get beyond a few floors and cabs with varying access for cardholders it is unmanageable. Use the Continuum Reports Elevator Control Add-On.  Learn more about Andover Continuum Elevator Control Features.

Issue The Continuum database mdf file’s autogrowth setting is set to 12800 % causing the file to grow quickly.    When attempting to change the value in SQL Server Management Studio (SSMS) you receive the error below and the value cannot be changed. Product Line Andover Continuum. Environment Continuum Cyberstation Microsoft SQL Server 2005 sp1 Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause There is a known bug within SQL Server 2005 sp1 which causes the autogrowth setting for a database file to be set to 12800% with no user interaction. Resolution Since you cannot use the dropdown box to change the autogrowth function you will need to open a new query and execute the following two sql statements: Alter Database ContinuumDB Modify File (Name=’ContinuumDev’,Filegrowth = 10MB) It may be necessary to change the Name of the database file that is being modified.  The autogrowth setting of 10 MB is the default for Continuum. Note: Upgrading to SQL Server Service Pack2 or high should also resolve the issue.  Care should be taken to follow the Compatibility Matrix Update - Andover Continuum PA-00503  and Compatibility Matrix Update - Andover Continuum PA-00369   for service pack compatibility.

Issue The CyberStation installation guide states that the Continuum DB Server can be run on a Windows 7 PC while the Continuum Compatibility Matrix does not. Which document is correct? Product Line Andover Continuum Environment CyberStation WebClient ContinuumDB Server Cause There are a variety of documents that describe system requirements for various Continuum products, it is unfeasible to update system requirement information in each document every time a change occurs. For this reason the Continuum Compatibility Matrix should be used as the ultimate word on Continuum products and controllers and the software and firmware that support them. Resolution The Continuum Compatibility Matrix is the ultimate authority when it comes to hardware/software/firmware compatibility.

Issue Basic information about configuring Continuum for physical access control. Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 ACX781 AC1 AC1 Plus Cause Learn the basics and get started with Continuum access control hardware/software. Resolution See the Access Control Essential Guide PDF: Andover Continuum CyberStation v1.93 Access Control Essentials Guide Andover Continuum CyberStation v1.94 Access Control Essentials Guide Andover Continuum CyberStation v2.01 Access Control Essentials Guide

Issue Quick Knowledgebase access to Continuum 2.0X information Product Line Andover Continuum Environment Continuum Cause A Knowledgebase article for Continuum 2.0X information in case a product announcement wasn't received. Resolution The initial release of Continuum v2.0 software was announced by Schneider Electric in PA-00353 CyberStation & web.Client v2.0. Version 2.0 includes a Software licensing option, SMTP email, support for Internet Explorer 10 & 11, and access control enhancements. Version 2.0 is a paid upgrade for all prior Andover Continuum versions (i.e. v1.9x and below). Release Documents: Feature Blast Compatibility Matrix Cyberstation Installation Guide Webclient Installation Guide Download Links: Continuum Cyberstation 2.0 Download Webclient 2.0 Download Software license and Ordering and activation process  

Issue Pin point crash issue: • Pinpoint crash • Scroll bar does not work on upgrade from older revisions of CyberStation • Making changes to a graphic created in Pre 1.94 CyberStation causes the graphic canvas size to become corrupted • Copying objects/controls of a graphic and pasting them to the same graphic causes the graphic canvas size to become corrupted    WebClient DMZ issue: This hotfix corrects an issue where web.Client positioned in the DMZ only communicates in one direction.   Web Client Personnel Area issue: This hotfix corrects an issue where the web.Client IE browser PC becomes disconnected from the web.Client server when attempting to remove area(s) of personnel objects. It also corrects an issue with web.Client not removing area(s) if the personnel records are not re-opened after saving. Environment Windows all versions Continuum 1.94 SP1  Web Client  Cause This is due to bugs which have been discovered and have now been fixed    Resolution Please go to the below link for hot fixes that apply to your problem, there is also a complete install pack of SP1 which includes all hot fixes which should be installed if SP1 has not already been applied CyberStation & web.Client Service Packs v1.94 Hotfix

Issue Create a schedule and attach a numeric to the occupancy point. Receiving error: "Cannot resolve object: in Object Property List. Please save BACnet device to database or make sure the object still exists." Click OK. Schedule opens up, but the occupancy point is empty under the configuration. However, the occupancy point that was attached is being controlled by the schedule. Environment CyberStation v1.74 SP2, 1.74SP2, 1.74 Cause Received error when editing schedule. Resolution For CyberStation v1.74 SP2, 1.74SP2, 1.74 Download Hotfix: CyberStation v1.74 TPA-BOST-08-0005.00 Hotfix For Cyberstation Above 1.74 Make sure there is no object created in the controller using a name that is the same as the name of the Network under which the controller reside. For example: If you have a controller - Root\BOC\MainCX which contains a controller user object named BOC you will see the schedule issue.

Issue What is the latest specification For a Continuum PC Product Line Andover Continuum Environment Cyberstation SQL Server Cause Computer specification required. Resolution The PC specifications for a version does not change from the time of release, so there is no "Latest Specification" as such. For all versions the hardware requirements are defined in the installation guide (Installation.PDF) on the software CD, or in the downloaded zip file from The Exchange Download Center for the version to be used. This document will contain the minimum and recommended specification required for that Cyberstation version on a typical site, if any other software is to be installed on the computer or the computer is to be heavily loaded; the requirements should be increased accordingly. The same RAM and Processor requirements will also apply to the SQL Server on a typical LAN system. You also need to check the Software and Firmware compatibility matrix for older versions of the traditional product lines for details on the compatible operating system requirements for the version to be used. For a V2.01 system the recommended hardware for servers and workstations are: Intel 8 Cores, 2 GHz or better 8Gb RAM 30Gb Available HDD space (NTFS Partition) CD ROM Drive Video resolution: 1024 x 768 pixels Parallel or USB port For larger systems and where there will be a lot of Extended logging or Alarming, the Hard drive, RAM size and processor speed should be increased.  

Issue Clarification on how to wire Form A and Form K Triac outputs on i285-V / b3865-V controllers. Environment i2865-V b3865-V i2866-V b3866-V i2865-V-S b3865-V-S i2866-V-S b3866-V-S Cause Had issues in the past with blown Triac outputs due to wiring, need to confirm how they are properly wired for Form A and Form K Triac outputs. Resolution As per 30-3001-810 i2 b3 865-866 Controller Installation Instructions (see page 5), you can configure your Triac so they switch the 24VAC (hot) or the GND (ground), but all Triac outputs must be configured the same. The difference between the Form A and the Form K is that the Form A is two digital outputs using a single triac each while the Form K is a single tristate output using both physical triacs for the one (logical) output. The Form A Triac outputs can be configured as either a hot or ground switch but the Form K must be configured as a ground switch (TRIAC REF tied to GND, Load to 24VAC).

Issue Checklist to be used as a basis for Maintenance visits. Product Line Andover Continuum Environment Continuum Hardware Continuum Software Cause Having a checklist available for routine maintenance will help with service calls to ensure Continuum sites continue to run smoothly over the life of the installation. Resolution There is no official maintenance checklist but some of the things you might want to consider checking on a regular basis are the items below. Continuum Analyzer Run the tests which check the database for known issues and provides a results file. See How to run Continuum Analyzer and get a report.   Review Windows Event Logs Check the Application and System Event logs for Continuum or SQL related errors. See Viewing, Saving, Sharing Windows Event Logs for Troubleshooting Purposes.   Check the size of the ContinuumDB The Database can't be more than 2GB in MSDE, 4GB in SQL Express, and the size of available space on the drive if using full SQL Server. Continuum will always run better when the database is kept trim, as the database size grows, Continuum transactions may start to slow down. If general system slowness is observed then check the database size and SQL Server resources first.   Truncate/trim event tables in ContinuumDB Especially the ExtendedLog table which can grow very rapidly if not kept in check. See Set up a Continuum system to do automatic log truncation to save database space.   Check that the Continuum Workstation is patched and up to date Periodically service packs and hotfixes are released for different versions of Continuum to resolve identified issues. Consult The Exchange Download Center for the current updates. Service Packs | Hotfixes   Check that Controller Firmware is up to date Check that the Controller firmware versions are supported for your version of Continuum and that they are up to date. Same as service packs for Continuum, new firmware builds are released as issues are identified and resolved. You can find supported firmware for each version of Continuum in the Compatibility Matrix. See Software and Firmware compatibility matrix for older versions of I/NET, Vista, Andover Continuum, Satchwell Sigma, I/A Series, and StruxureWare Building Operation. And new firmware updates are available on Exchange Extranet.   Check battery charges On controllers that have them, check that the battery for holding up the active RAM still has a charge. How to check -> Battery life in Andover Continuum controllers that have onboard batteries Replacement batteries -> Replacement batteries for the various Continuum controllers   Run the Continuum Errors listviews to see if there are any recurring errors that may need to be investigated.   Most Importantly - Backup the ContinuumDB before leaving site! Backup and restore instructions for a single-user system are below but these also apply to full SQL Server using Management Studio. Steps 1 and 2 in the article below apply to backing up a ContinuumDB. See Move / Backup / Restore a database on a Single User SQL2005 Express system.

Issue The question is sometimes is asked if the default passwords (community strings) for Public and Private can be changed in Netcontrollers Environment Netcontrollers (BCX, 9680, 99xx) Cause Sites want to change the default Community strings for better security Resolution The option to change the community string password is only available if the controller is enabled for snmp alarming. If the controller is at the default with only snmp access to be shown in a Network Management System, the ability to change the default community string name is not available. In that case, the default community strings passwords have to be used. Once the snmp alarming options is enabled on the controller then the following instructions can be used. There is a place in the configuration page of the Netcontroller called snmp alarm configuration. On that page there are options for the snmp communities (public/private) for Gets and Sets. There are fields there with the default passwords of ‘Public’ for Gets and ‘Private’ for Sets. These can be changed to an 8 character word. This password would then need to be matched within the Network Management Software (NMS) to do the gets and sets. See page 19 of Andover Continuum v1.9 SNMP Configuration Guide for information on setting these passwords.