Issue What configuration is required for a Multical BACnet heat meter Environment Schneider Electric (Kamstrup) heat meter connected to a Continuum or SmartStruxure system on MS/TP. Multical 61/62/601/602/801 Cause Setup information required Resolution With the BACnet interface card fitted in the Multical meter it is a native BACnet MS/TP device. Connect it to the AS or bCX1 depending on your system and Learn/ find BACnet devices. It should appear online and allow the objects to be uploaded. A typical unit like the Multical 602 will contain 12 Analog Inputs for all of the information from the meter. The Meter will operate at 9600, 19200, 38400, 57600 and 76800 Baud rates and autobaud to the connected system. For the Datasheet  Click Here. For the BACnet PICs statement Click Here. For help with Heat meter selection see the online selection tool: Online Heat Meter Selection Tool - PA-00216

Issue How to set up M-Bus for Heat meters using Westermo AD-01 Environment Continuum Cause The M-Bus Xdriver is often loaded on Comm1 of a NC, NC2 or bCX (RS-232) this if often then connected to a Westermo AD-01 M-Bus adapter. How is this set up Resolution Westermo Connection Details Westermo web site AD-01 1. The Westermo unit requires a separate power supply, see AD-01 datasheet for power supply connection details (Nominally 230Vac) 2. Connection to an RS232 Controller comm port (NC2 or bCX comm1 used in this example) NC2      AD01    or     AD01 RJ45     DTEtop        9pinD RJ45     Slave           (Female) 5-SG     1-SG             5-SG 6-RD     4-RD            2-RD 8-TD     3-TD             3-TD bCX      AD01     or     AD01 9pinD    DTEtop        9pinD (male)   Slave            (Female) 5-SG     1-SG              5-SG 2-RD     4-RD             2-RD 3-TD     3-TD              3-TD 3. AD-01 Connection to an MBus network Heat Meters. (AD-01 METER BUS MASTER Terminals 4 & 5 to Terminals 24 & 25 on heat meter (Kamstrup or SE unit) MBus Card) The MBus baud rate is often set to 300 when the heat meters are powered by battery, the baud rate is set on the comm port of the bCX or NC2, this is automatically used by the heat meters so these do not require setting up. The heat meter address can be found in the meter menu See the XDriver guide and software for further details of controller set up NOTE To test it is often best to leave parameter 3 at zero, to ensure the standard telegram is sent, then set parameter 2 to one. The value seen is usually the Meter Customer number. (It has been seen with some issues of this Xdriver, that the controllers needs to be reloaded before the telegram is received and populates the Numerics correctly) Typical Screens

Issue How to order controllers with XDriver support How to upgrade a controller so it has XDriver support All NC2 options are not available as standard How to order node upgrade XDriver X-Driver X Driver Product Line Andover Continuum Environment 2 nd Generation Controllers with X Driver Port enabled NC2, NCII, Netcontroller 2 CX9680 bCX1, bCX9640 bCX4040  not bCX4000 ACX57xx ACX5720 ACX5740 CX9702 - No XDriver Support X-Drivers  Cause If the NC2 controller required has non standard XDriver requirement, then a standard unit must be ordered, then later upgraded Resolution NC2 (NCII, NetController 2, CX9680) This unit is only available with XDriver enabled on Comm1 (as an option). If other comms ports are required to have XDriver support then this can be ordered after the NC2 is received by ordering the upgrade (you need the serial number before the upgrade order can be processed) via your normal order entry facility. Option tab - example NC2 Xdriver Comm1 : 00000009 (0000)  (XDriver enable and but not loaded) Xdriver Comm2 : 00000000 (0000)  (XDriver not enabled) Xdriver Comm3 : 00000000 (0000)  (XDriver not enabled) Xdriver Comm4 : 00000000 (0000)  (XDriver not enabled) Only the NC2-F (fitted with FTT10 Lon IO option) can support the Echelon XDriver, this is enabled via the Web interface and loaded on to Comm16 in the usual way. If this Comm Port is used for an XDriver, then no IO can be connected to the NC. (This is a no cost option and does not require an upgrade) bCX bCX9640 bCX4040 - NOT bCX4000 The bCX has two comms ports, the XDriver functions can be enabled on none, either or both at the time of ordering (add X1, X2 or X12) Option tab - example bCX Xdrvr Comm1:00000009 (DF23)  (XDriver enable and loaded) Xdrvr Comm2:00000000 (0000)  (XDriver not enabled) ACX ACX5720 ACX5740 The ACX57x0 has a single comm port, the XDriver functions can be enabled at the time of ordering (see the Option tab - example ACX57 Xdriver Comm1 : 00000009 (0000)  (XDriver enable and but not loaded) NOTES 00000000=XDriver not enabled, 00000001=CommPort only, 00000009=CommPort & Ethernet enable, 00000011=CommPort & Access API enable (Schlage, Assa Abloy etc) The four digit number in bracket shows which Xdriver is load and corresponds to "Xdriver valid" at the bottom of the xdriver.xdr file. If Ethernet support is required on the port then this should be requested at the time of ordering. XDrivers like Modbus TCP/IP and Bacnet IP are loaded on to a comms port but communicate via the Ethernet port, therefore the XDriver Ethernet support needs to be enabled for these XDrivers to operate. The XDrivers and hardware update forms are available for download: For orders submitted through Sweden | For orders submitted through the U.S. If an Xdriver requires removing, then go offline, select the comm port, change to Autoset, return online then reload the controller Other upgraded to controllers, eg. node count upgrade is dealt with in a similar way. (Order upgrade, apply upgrade file using "OS Update") 2018 Offer optimising see Product Announcements, means that controllers are no longer available with XDrivers enabled, therefore the controller must be purchased, then upgraded.

Issue How to order Continuum v2.0 to take advantage of a Software license instead of a Hardware license. Product Line Andover Continuum Environment Continuum v2.0 and above Continuum Software Licensing Cause A new site requires software licenses, not hardware security keys. Resolution For details on how to order the licensing for Continuum software key see Ordering and Activation of Software License for Continuum v2.0 Note: Purchase a new Continuum Security Key before upgrading to a keyless license. The following is taken from the above document. A new installation – Software license ordering and activation is available only as an upgrade to a hardware key. For new installations please order the USB key from the factory, upon receipt follow the steps outlined hereon for upgrading your USB license to software license. The following products can be ordered with a Software Key: WebClient Server All factory Add-On options [–E (Endura), -D (Data Exchange/Active Directory), -B (Badging), etc...] CoE Add-On options. (see Continuum 2.0 Keyless Add-on Applications FAQ V1.0.pdf for details.) The following can not support a Software Key and will require a Hardware Key (USB or Parallel port): Continuum Interface Server

Issue What is enabled on a Continuum Security Key? Product Line Andover Continuum Environment Continuum Security Key Cause There's a need to know what version of Continuum is enabled on the key. Resolution Note: The Excel method for viewing enabled key features mentioned below no longer works with Windows10 or greater and because of CyberSecurity issues ActiveX controls have been deprecated by Microsoft in favor of more secure web technologies.  This feature will not be updated for Cyberstation.   The supported version of the keys and what options are available on the key can be verified by doing the following using Microsoft Excel on a Workstation with Continuum and the key installed: Open MS Excel Select Insert> Object Select SecurityKeyreader Control and then Ok You will see an object inserted into the spreadsheet with a list of products on the left and options on the right. Example: Serial Number 1016019 Options Number of Points -1 Adv.WebServerEnable Number of Personnel -1 EpiSuiteEnabled Platform Lan(Multi) OPTxtLoggingEnabled Type Prog.Intg. PESourceCntlEnabled Max Version 1.79 Global 1 0 Global 2 0 Global 3 0 Global 4 0 Windows 7 64 bit will not support the MMC.exe option (mentioned below)   Use the command       mmc.exe /32     This will allow the ActiveX snap-in to be added and will work on a 64 bit PC   ActiveX controls in Excel 32 bit are not exposed by default. Use the following Excel spreadsheet (zipped) to read the security key instead. (Excel must be installed and must be on a 32 bit PC(64 bit shows this as blank) Security Key Reader Excel File You may be prompted to enable the ActiveX control Excel 2003 - The application is about to initialize ActiveX controls that might be unsafe. If you trust this document, select Yes and the control will be initialized. Excel 2007/2010 - Notice the Security Warning below the Toolbar                                   Click options                                   Select Enable this content Upgrading a key requires a call to repair (978-975-9464) for a cookie to update the key. In order to install the cookie, you must use the program, CyberKeyWriter2.exe to enter the new key which is on every Cyber CD in the Continuum\bin folder.    Note: Also see Accessing Continuum Security Key information using MMC instead of Excel that describes another method to see this information using MMC. This feature does not work with newer versions of Windows 10

Issue How to determine if the IOU modules neuron chip is manufactured by Toshiba or Motorola? Product Line Andover Continuum Environment Continuum Cyberstation I/O modules (All modules affected except the AC-1 Plus, VT-1, Infistat, and LC-1) Cause Up-revving I/O modules to new firmware and there are 3 types that have been used,  Motorola, Toshiba and the most recent Cypress neuron chips. The program ID can help determine which neuron is in the IOU module to select the correct firmware. Resolution To determine the chip type, look at the Program ID using the object editor or a list view. The second digit or position of the second number of the Program ID is the chip set indicator. If the second digit is 2, the I/O Module has a Toshiba chip. If the second digit is 1, the I/O Module has a Motorola or if shipped after 2014 a Cypress chip.  See example of object editor below:   ***** Note: The image above doesn't show the Cypress information. a 1 could be Motorola(old) or Cypress (new). If the flash revision is 21 the it is the most recent flash version for the Cypress chip. The IOU modules that could have the Cypress chip are AC-1(Not Plus), A0-4,DI-8,DM-20, D0-4, D0-6, MI-6, UI-8. Motorola or Cypress Ui8s that have an 11 in the second position of the ProgramID are either Motorola or Cypress chips. The modules with ProgramID 11 in position 2 and firmware version 11 in position 4 of the ProgramID are Motorola and 11 is the most up-to-date version. The modules with 11 in the 2nd position of ProgramID and firmware version 21 in position 4 of the ProgramID are Cypress chips.  I have not seen a separate firmware version 21 file for the Cypress chip on Exchange or anywhere. 21 is the most up-to-date version and was shipped with those modules. The email we found indicates that since the Cypress chip was a direct replacement for the Motorola chip they used the same number (1) in the 2nd position of the ProgramID (instead of using 3). To summarize the most up-to-date firmware versions for the Ui8: Motorola: 11 Toshiba: 20 Cypress: 21   There is an old TPA that describes this in detail. You can download the TPA Technical Bulletin 1041 - Continuum IO Modules Now Using the Toshiba Neuron Chip from The Exchange Download Center.

Issue Some sensors such as the SCR110-H CO2 produce a noisy signal even when wired according to the documented instructions. The following is a trend chart of the unfiltered raw signal from the sensor. Environment Automation Server Continuum controllers TAC Xenta Cause Noisy signal is typically caused by common ground wiring of AC power. Resolution SOLUTION #1 Signal noise can usually be eliminated by using an isolated transformer to power the sensor separately as opposed to using a common transformer that powers up several pieces of equipment. SOLUTION #2 For sensors that support  AC and DC input voltage, signal noise can usually be eliminated by using DC instead of AC power source to power the sensor. SOLUTION #3 Implement a Slew Rate to filter out the noise. As of version 1.7.1, StruxureWare Building Operation does not have a built-in slew rate functionality. Nevertheless, a custom slew rate can be implemented using Script programming. See HowToDebounceANoisySensorSignal.pdf SOLUTION #4 Add a filter (FILT) in a Function Block program after the signal input Description: The function block is a discrete time first order software filter. The filter time constant is specified in seconds with the Time Const parameter. The initial block output value is zero. The filter algorithm is y(k) = y(k-1) + 1 / 1+T/h (u(k)-y(k-1)) where y(k) and u(k) are the filtered and unfiltered values at time k, respectively,h is the sampling interval (i.e. the application program cycle time), and T is the filter time constant. If the time constant is less than or equal to zero, no filtering is done. To obtain a good filter function, the time constant should be set significantly greater than the application program cycle time. This filter algorithm is based on a straightforward backward difference approximation of the continuous time derivative operator. SOLUTION #5 Ensure you are not using older versions of the IO Firmware. As detailed in TPA-SBO-17-0006.00 the firmware should be at least V2.015 in the modules and is available on the Download Center.

Issue As of Continuum version 1.82 the standalone Database Engine is SQL Express, which offers inbuilt backup and restore functionality via Microsoft SQL Server Management Studio (SSMS). What is the process for backing up and restoring Databases prior to 1.82? Product Line Andover Continuum Environment Standalone CyberStation v1.81 and below. Backup/Restore  Cause As of Continuum version 1.82 the standalone Database Engine is SQL Express. Prior to that it was MSDE. What is the procedure to backup/restore an MSDE database? Resolution Visit the Download Center for MSDE Database Utilities:  MSDE Database Utilities Move SQL DB to a different hard drive

Issue How long does PSS support a product after it is released? Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment All Schneider Electric Buildings Business software platforms Cause After a few years, the majority of issues with a release product are documented in the Knowledge Base.  At this point, if the customer is having issues requiring Product Support, we ask that they upgrade to the current version. Resolution Please read the following Product Announcements: PA_00271 Software Support Policy - General Overview.pdf PA_00272 Software Support Policy - Supplementary info for_Andover_Continuum.pdf PA_00274 Software Support Policy - Supplementary info for TAC Vista.pdf PA_00279 Software Support Policy - Supplementary info for TAC INET.pdf PA_00280 Software Support Policy - Supplementary info for TAC IA Series.pdf

Issue How are inputs configured on two AC-1, AC-1A, or AC-1 Plus modules when configured as dual (entry / exit) reader doors? Are there any restrictions on which input channels can be used and for what purpose? Environment Continuum IOU Door Module's AC-1 AC-1A AC-1 Plus Cause There are differences to how the inputs can be configured on AC-1, AC-1A, and AC-1 Plus modules when being used in a dual (entry / exit) reader door configuration. Resolution The below information can also be referenced  in the I/O System Reference Guide. 1. AC-1's in Dual Reader Mode (page 141) The inputs are fixed for a specific purpose. Channel 1 is an Auxiliary input that can be configured as an InfinityInput outside of a door object, whereas channel 2 is the Door Switch and channel 3 the REX which can only be configured in the Door object. The Door Switch is only physically connected to channel 2 of the Entry AC-1 module. Although, the Exit AC-1 module must have the same resistor configuration on its channel 2 as what is being used for the Door Switch on the Entry AC-1. Channel 2 and 3 on both the Entry and Exit AC-1's cannot be created, and used, as InfinityInputs - they are to only be configured and used in a Door object. 2. AC-1A's in Dual Reader Mode (page 159) Same as the AC-1 except the resistors are not required at the Exit AC-1A's Door Switch channel. 3. AC-1 Plus in Dual Reader Mode (page 186) Any of the supervised input channels can be configured in the door object. Whichever channels are used for Door Switch and Bond Sensor on Entry AC-1 Plus must be wired into the same channels on the Exit AC-1 Plus and these must have the same resistor configuration. Both of these channels on both AC-1 Plus modules are now unavailable to be used as InfinityInputs. Any Supervised input channels not used in the door object can be created and used as InfinityInputs.  

Issue Is it possible to have different software versions on the Cyberstation workstations? Product Line Andover Continuum Environment Continuum Cyberstation Cause When adding an extra workstation to a system does it have to match the version of existing workstations? Resolution All workstations on the same system must be exactly the same version including any service packs. This also includes Web Client servers. You will either need to install the same version as the rest of the system or upgrade all other workstations to the latest version, although this may need an upgrade of the security keys. Cyberstation software can be downloaded from The Exchange Download Center.  

Issue Finding a new BACNet device causes a BCX controller to show in the Continuum Explorer with the icon of a Workstation Environment BCX Continuum Explorer CyberStation Cause There are incompatible revisions between the controller and the CyberStation. Resolution Delete the BCX from the BACNet view Choose one of the following options: Upgrade the CyberStation to version 1.73 and higher Downgrade the BCX below revision 4.4. Review the Compatibility matrix posted on the Buildings Business Extranet for compatible revisions of products.

Issue After upgrading to Continuum 1.94, Cyberstation throws the following error: Failed to call pILiveData -> GetLiveData().  ACDataServices has an error. Product Line Andover Continuum Environment Continuum 1.94 Schedule Error Cause This behaviour is due to a bug that was described in TPA-BOST-12-0002 00 Schedule Exception Errors. Resolution Install the CyberStation v1.94 SP1 - Software which can be found on the Exchange Extranet.

Issue Where can I get example programs and programming information on the Smart sensors? Product Line Andover Continuum Environment Smart Sensors: TTS-SD-LCD-1 TTS-SD-LED-1 Cause Smart sensors require specific Plain English programming that is different from other controllers, where is the documentation to support this? Resolution The Smart Sensor Installation and User's Guide and Example programs for the Smart Sensors are available for download from The Exchange Extranet.   PSS Example programs

Issue Error when trying to add exceptions to a schedule is seen when trying to "apply" the changes. Example: Personnel Manager Error saving data Communication Error Exception has been thrown by the target of an invocation. The personnel object was created Product Line Andover Continuum Environment Continuum Cause Too many old exceptions in the schedule. Sometimes RPC (Remote Procedure Call) errors happen on Cyberstation following the above error. Resolution Delete the old exceptions. This must be done manually for infinet schedules. 1.94 NOTE: If this issue is happening for 1.94, there is Hotfix for TPA CONT 12 0002.00 Schedule Exception Errors.zip that has been released for this issue. The V1.94 issue is also detailed in Technical bulletin: TPA-BOST-12-0002.00  

Issue When viewing access events in NetControllers door object, error "ACX database fault".  Environment NetController with AC1 I/O modules NetController II with AC1 I/O modules Cause Error is due to the Door Switch, on a dual-reader door, being wired to the Exit reader I/O module. I/O channels on the Exit reader I/O Module should not be used for Door control. Resolution Rewire the Door Switch to the Entry reader I/O Module. For an example of the correct wiring of a dual-reader door’s Door Switch, please see page 149 of "IO System Reference Guide".

Issue A door configured with entry and exit readers using AC1/AC1A will report door switch trouble after controller is reloaded. Environment CyberStation CX9900 CX9680 AC1 AC1A NOTE: There is no problem if AC1Plus modules are used. Cause Configuration issue Resolution Attach resistors to exit side AC1's door switch, the resistor configuration on the exit AC1 must match the resistor configuration on the entry AC1. DO NOT wire the inputs on the exit AC1 to anything. Only the door switch has this requirement, the REX input does not require adding resistors to the exit AC1. See IO System Reference Guide  connecting a dual reader door for wiring information.

Issue Endura 2 Integration in Continuum V1.92.  Having issues with VideoLayouts not showing the video properly but displaying the date and time properly. Environment CyberStation 1.92 Endura Video Cause Revision incompatibility Resolution See document "Andover Continuum Software and Pelco Video Compatibility Matrix" for video products that can be integrated using Andover Continuum’s video features.

Issue Emailing alarms if Microsoft Outlook is not used on the site? Product Line Andover Continuum Environment Continuum Cyberstation 1.73 and above bCX 4040 Netcontroller II (9680) ACX57xx Series (ACX II) Cause The customers site IT system is unable to provide reliable Email communications from Microsoft Outlook on the Continuum Workstations. Resolution The documented Outlook support: Initially Full Microsoft Outlook or Microsoft Exchange was specified as the requirement 1.92 to 1.94 specified Microsoft Outlook 2007 for Windows XP and Vista (Full Microsoft Outlook or Exchange) 1.94sp1 to 2.03 specified Microsoft Outlook 2007 Microsoft Outlook 2010 (Full Microsoft Outlook or Exchange software package)   For further information on outlook versions see the KB article Outlook 2007 and Outlook 2010 with Continuum email alarms. Notes Only 32bit Outlook was tested/supported Continuum does not support MS Outlook Express for emailing alarms From v2.0 CyberStation has internal SMTP email options see  SMTP Email Alarm Configuration in Continuum 2.00 to 2.03 There are other email option for emailing directly from controllers. There is a feature in the bCX (also NetController II, ACX II) controllers to be able to email messages directly to a SMTP server either manually or via Plain English programs, although this is not directly linked to the Continuum Alarm system and would require a Plain English program to determine what emails are to be sent. See the "bCX1 Controller Technical Reference" Commissioning section for details on how to set up the controller to send out emails to a 3rd party SMTP email server.  There is also the Continuum SNMP Configuration guide for use with SNMP alarming with a Network Management System. Then in the CyberStation online help see the "SendEmail" function help on how to use Plain English to get the bCX (Netcontroller II or ACX II) to send out messages via email.  

Issue EL100DatabaseSetup.exe fails to execute correctly and will not build the EasyLobby database on the SQL server   Product Line Andover Continuum Environment SQL 2005 and SQL 2008 – All versions  Cause EasyLobby database creation via the .exe will not complete successfully due to a pathing issue with database file locations. Resolution Run the SQL script that is attached to this article via SQL Management tool. Make sure to double check the two lines near the top of the SQL script that specify the exact filepath(s) where the .mdf and .ldf files are to be created, as that could be unique on any given SQL Server. dbCreateSQLServer.zip Easy Lobby is available as a downloadable .doc: EasyLobby Schneider Electric Solution Guide. For all the add on products for Continuum, please visit this Exchange Extranet. For assistance with Add-On products, email COE.Support@buildings.schneider-electric.com Other add on software is Elevator Control, Reporting Modules for Continuum, Photo Album & Badge Printing App, Automatic Extended Log Archiver, Personnel Data Importer, Area Purge, Video Monitor, and Time Tracker. These products are available for a fee. PSS does not have pricing or availability for the programs. This can be found by contacting your sales representative for your region. Pricing is per machine rather than a site. Time Tracker for example,requires a software license and utilizes a software key, which is connected to the workstation’s printer port or USB dongle. A cookie is sent directly from the factory which updates the dongle used by the computer. Emailed instructions come with the cookie explaining how to install. Again, contact your sales representative to purchase a software license, software key, and activation code. EasyLobby Support: EasyLobby directly supports their software as well as the integration to Continuum. Please forward all EasyLobby support requests directly to them. support@easylobby.com (US) 001-781-455-8558