Notifications

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Building Automation Knowledge Base

Issue Replacement Satchwell pneumatic parts not available or obsolete and other pneumatic control brands e.g. Barber Colman used in the UK marketplace. Product Line Field Devices, Other Environment Pneumatics Part Number examples: 541, T100, 2212 Cause Replacement parts required. Resolution Contact OEM Comfort Telephone: +44 (0) 208-344 8777 Website: http://www.secureseal.com/ Email: lewin@secureseal.com

Issue Where can I find datasheets, install guides and other documentation on the HID SmartID, iClass, HID Proximity and Indala Proximity cards and readers? Product Line Andover Continuum, Field Devices, TAC INET Environment Electronic Access Control cards and readers for Continuum and I/Net products. Cause Additional product information from HID may be required that is not available on Schneider Electric's own websites. Resolution Schneider Electric supply a subset of the full HID range of cards and readers and these are detailed in the Electronic Access Control Catalogue or see How to determine the part number for the card format required for part number information. For HID product information this can be directly downloaded from the HID Global website. This contains datasheets, installation guides, application notes, feature lists, brochures and other documentation. HID also have a "Knowledge Center" website that allows you to search for product information and help: HID Knowledge Base. Information on the specific ranges can be obtained from the following links: SmartID: SmartID Cards iClass: iClass Readers iClass SE Readers iClass Cards HID Prox: HID Proximity Readers HID Proximity Cards Indala Prox: Indala Proximity Readers Indala Proximity Cards

Issue The following is a typical entry in a controller error log: 184 I 01/07/2012 16:02:16.19 0x00010000 0x0021a600 0x00177b9a 0x00000000 0x00000136 Product Line Andover Continuum Environment Network controllers Infinet controllers b3 controllers Cause The above entry is an indication of a clock change in the controller. Resolution 184 I 01/07/2012 16:02:16.19 0x00010000 0x0021a600 0x00177b9a 0x00000000 0x00000136 The above entry is just an informational log entry - not an error. This can be seen by the "I" after the line number 184. The three types of entries in the controller error logs are: 'I' (Informational) 'W' (Warning) 'E' (Error) It is not unusual to see the Clock Change entry a few times a day as many sites are set up with a time sync program that runs in one workstation every hour and synchronizes the WS time to the lowest ID network level controller in each network object. In this case there were dozens of entries per hour as there was a looping time sync program updating the clock whenever the time difference was >1 sec. For a program to sync time, see Time sync controllers to workstations.

Issue To assist locating data sheets if you do not have access to the Schneider Electric BBE and other company storage areas. Product Line Satchwell MicroNet Environment IAC 400 420 600 TS data sheet Cause To assist customers that do not have access to our internet or partner websites Resolution Download the Data Sheets for Satchwell IAC 400 Controllers. Download the Data Sheets for Satchwell IAC 420 Controllers. Download the Data Sheets for Satchwell IAC 600/ Controller and Touchscreen. Download the Data Sheets for Satchwell MIU interface. Download all of the above: IAC Data Sheets.zip (file size 6.9 MB) Update: Jan 2018 The IAC 420, 600 and IAC Touchscreen have also been withdrawn from sale. Currently no direct replacement is offered. For more information, see PA-00528

Issue Modbus TCP/IP Server is not an option when programming a Modbus Gateway in an Xenta Server. Environment Xenta 913 Xenta 7xx XBuilder Cause There are only 3 Modbus Interface configurations for Modbus in an Xenta Server. Modbus RTU Client ("Master"), Modbus serial line master on a network Server ("Slave"), Modbus serial line slave on a network Modbus TCP Client ("Master"), Modbus TCP client to a server or router on a network Modbus TCP Server is not possible. Resolution Modbus TCP/IP can only be configured to be a Client (Master) in an Xenta Server. A solution if TCP Server is absolutely necessary would be to use an IP to 485 converter, such as an EGX100, and use the RTU interface.

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue Difficulty getting b3 controller online in order to replace a failed one Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Continuum b3 Controller Cause A b3 controller has failed and needs to replace with the same model. Resolution Remove the failed b3 controller. In EcoStruxure Building Operation Workstation change the serial number of the failed b3 to that of the replacement b3. Install the replacement b3 and ensure the MSTP bus is connected so it autobauds to the correct rate. Then power it up. Remove the battery tab from the replacement b3 (if applicable). In Workstation right-click on the replacement b3 and select Device -> Commission. A green progress bar should appear with a success status message. In Workstation right-click on the replacement b3 and select Download all objects. A green progress bar should appear with a success status message. In Workstation right-click on the replacement b3 and select Device -> Backup to flash.

Issue When upgrading Building Operation do new licenses need to be purchased? Product Line EcoStruxure Building Operation Environment Building Operation (All Versions) Cause Is there a requirement to upgrade (purchase new) licenses when performing software upgrades to Building Operation to make use of the new features available. Resolution Building Operation software version numbering consists of 3 fields the first of these denotes the major release version. For example: 1.9.4 - Release 1 2.0.1 - Release 2 3.0.1 - Release 3 3.2.4 - Release 3 4.0.4 - Release 4 (EBO 2022) 5.0.3 - Release 5 (EBO 2023) 6.0.2 - Release 6 (EBO 2024) An upgraded license will be required when moving between major versions of Building Operation. For example: An upgrade license needs to be purchased when a 1.9.4 system is upgraded to 2.04. An upgrade license is not required to upgrade a 3.0.1 system to 3.2.4 There is currently one exception to this rule, licenses previously purchased for EBO 2022(4.0) can also run a EBO 2023(5.0) system. From EBO 2.0 onward a scalable licensing model has been adopted and the cost of upgrades are determined based on the declared size and capability needs of the system. For more information please refer to the Pricing Policy - EcoStruxure Building Operation and the Part Number and Hardware and Software Matrix - EcoStruxure Building Operation 2023

Issue Missing LNS plugins for EcoStruxure Buildings Operation Workstation Product Line EcoStruxure Buildings Operation Environment Building Operation Workstation Cause Plugins for EcoStruxure Buildings Operation are not included in these releases. Resolution Download the TAC Vista 5.1.9 tool pack and this will install the 100 series controller plugin and Z-Builder programming tool. Once this is installed EBO will be able to access these plugin when used with Open LNS. Download the TAC Vista 5.1.9 Toolpack - Software from Exchange Extranet. Direct Download also provided.

Issue A replacement gland kit for a Satchwell 9.5mm valve spindle is required. Environment Satchwell Gland Kit 9.5mm spindle Cause Customer cannot identify the valve, but has accurately measured the spindle. Resolution A 9.5mm spindle was used on the VZF/MZF 65mm-150mm valve ranges, therefore the gland kit is the 626-9-311. To review the VZF data sheet please click HERE. To review the MZF data sheet please click HERE.

Issue Where is graphic information stored in Continuum? Is any graphic information stored in the controller. Product Line Andover Continuum Environment Continuum Cyberstation Continuum webClient Server Cause Need to know where Continuum Graphic information is stored. Resolution While during the Continuum installation process, pin files, image library files and background images are placed in the NewGraphicFiles folder on the workstation on which Cyberstation is installed, these files can alternately be stored on any network share. Each workstation must have the location of these files defined in Pinpoint under View>Options. The graphic information is stored in the dbo.Panel table in ContinuumDB. The Graphics folder paths that are set from 'View\Options' are unique to each Cyberstation and are stored in the device table of the ContinuunmDB on the corresponding row of the appropriate Cyberstation in columns PPBackgroundsFolder, PPGraphicsFolder and PPGraphicsLibraryFolder No graphic information is stored in the controller

Issue How is time synchronized between the Controllers and Security Expert Server? Product Line EcoStruxure Security Expert Environment Security Expert Server Security Expert Controllers (SP-C, SP-ACX, SP-AC1, SP-DCU) Cause Require details on different ways the Controllers can have their time set. Resolution There are two methods for synchronizing time on the Controllers. Periodically updated by the SNTP Time Server configured under the controllers Time Update tab. (Note: the controller polls its SNTP Time Server every 11 minutes.) SNTP Time Server Without an SNTP Time Server configured, time is updated on the Controllers by the following methods. Time is updated manually by the Operator right-clicking the controller and selecting Set controller date/time. This will set the controllers time to the current time of the Workstation. Set Controller Time Time is updated to the server time whenever a “Force Download” is initiated for that controller. Force Download

Issue What TAC Xenta I/O modules could act as a Stand-Alone LonWorks device? Product Line EcoStruxure Buildings Operation, TAC Vista Environment EcoStruxure Building Operation LonWorks TP/FT-10 Network TAC Xenta 420A TAC Xenta 421A TAC Xenta 422A TAC Xenta 450A TAC Xenta 451A TAC Xenta 452A Cause It is only TAC Xenta 421A, 422A, 451A, and 452A that can act as Stand-Alone LonWorks devices. Resolution It is only TAC Xenta 421A, 422A, 451A, and 452A that can act as Stand-Alone LonWorks devices. TAC Xenta 400 I/O modules without -A, will not work as Stand Alone LonWorks devices. Once communication has been established with the Xenta I/O module the green status led will flash on for 1 second every 10 seconds indicating it is in Stand-Alone mode. In Building Operation, the Lonworks devices list will show devices without an "A" after it. This may lead to the wrong conclusion that these devices can be added as stand-alone devices, but that is not the case. These devices are listed so that they can be added manually to a programmable Xenta device as an IO module.

Issue A database update from 1.94 to 1.94 SP1 will generate an Installation error [Microsoft][ODBC SQL Server Driver][SQL Server Implicit conversion from data type datetime to int is not allowed Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause A column in the db doesn't get converted properly. The SQL Server Implicit conversion from data type 'datetime' to 'int' is not allowed. The CONVERT function has to be used to run this query contained in the hotfix. Resolution 1. To correct this issue apply the following hotfix AFTER installing 1.94 SP1 but BEFORE running the database update 2. Locate the hotfix on Exchange using the following link: https://ecobuilding.schneider-electric.com/search#keyword/14191/tab/documents 3. Find the item entitled: "Error when Updating the Continuum DB while Upgrading to CyberStation 1.94 SP1 - TPA-CONT-13-0003.00" 4. Select download and read the release notes and install the hotfix Upgrading to CyberStation 1.94 SP1 - TPA-CONT-13-0003.00

Issue Where can I find information on EWS? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled SmartConnector Cause Documentation required Resolution Documents can be downloaded from The Exchange Download Center - EcoStruxure Web Services EcoStruxure Web Services Specification can be found at: SmartConnector Server

Issue In TAC Vista 5.1.9 when trying to lock a license file to an end user dongle, the taclic vendor daemon starts briefly, but then stops again and you see the error "Invalid license key (inconsistent authentication code)" in the taclic.log file. Usually you only see that message if the license file has been tampered with. 8:48:28 (taclic) Invalid license key (inconsistent authentication code) 8:48:28 (taclic) ==>INCREMENT Menta.View taclic 5.1 permanent 1 ISSUER=TAC \ ISSUED=30-may-2014 BORROW NOTICE=3424672 \ SN=FID__47eba299_146164ca427__7ec5 SIGN="13DC 795D AF25 E8ED \ D6EG 7BAA 8495 2ED7 B4B0 F6E4 EDD8 C3C1 6EAE 2BF0 598D 0759 \ AE4A 3C9E 391C A6ED B313 9971 369A 349C 8671 E194 2E42 E2DC \ 8A9A 7905" Product Line TAC Vista Environment TAC Vista 5.1.9 License Server Cause An issue has been detected in TAC Vista 5.1.9 when locking a license file to an end user dongle. You see the error "Invalid license key (inconsistent authentication code)" in the taclic.log file. The error is located in the taclic.exe file. Resolution Contact PSS for a permanent hotfix for this issue, or download it from Exchange Download Center. Work around 1: Lock the license to the MAC address of the PC Follow Rehosting a Vista 5 License on the FlexNet License Server to rehost a license file to a MAC address. Work around 2: Use a previous version of the taclic.exe file Access a PC having a previous version of the license server installed Locate the file "taclic.exe" and copy it - it's normally located in the TAC Vista installation folder under "License Server" Stop the license server on the PC having TAC Vista 5.1.9 installed Rename the original taclic.exe file to taclic_11.12.exe Paste the "taclic.exe" file you copied into the folder Start the license again In general when working with the license system on TAC Vista versions from 5.1.8 and above, this utility can come in handy: TACLicenseServer Settings.

Issue The ZigBee network configuration parameters (Channel and PAN ID) of the MPM matches those of the room controller, but the room controller will not come online. Symptoms: For SE(R)8000 Series: The "ZigBee Short" field in the "Network" menu option keeps changing. For SE(R)7000 Series: The Green LED is blinking twice where 3 blinks are expected. (Description of LED status defined in LED status for SE7000 Room Controller ZigBee communication module) Product Line EcoStruxure Building Expert, Field Devices Environment SmartStruxure Lite Multi-Purpose Manager SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350 Viconics branding VT8000 Series Cause A temporary bug causes the MPM to prevent a specific ZigBee com module (installed inside the room controller) from joining the network on a particular channel. Resolution MPM has to be reset using one of the following methods Method 1: Unplug and replug power to the MPM Method 2: Click on the "Restart Controller" button as shown in image below. Note: Database must be saved before restarting the controller to avoid loss of data.

Issue I/A Series G3 Office Demo laptop a dialog box indicating "This machine is now licensed" followed by an error "Workbench is not licensed to run on this machine". Environment I/A Series G3 (all versions) Cause The computer date is earlier than the license generated date. Resolution Run the Niagara Console program for the G3 version. Type the following command to view the license information. c:\niagara\niagara-3.5.34>nre -licenses The results will provide information to assist in diagnosing the problem. In this case, the Licenses indicates that the current date is earlier than the license generated date. Correct the date and time on the computer.

Issue What badging or card creation software solutions do we support with Continuum? Product Line Andover Continuum Environment Continuum Access Control Cause Want to use a third-party badging or card creation system to create badges for a Continuum Access Control system. Resolution The only badging software that we support is EpiBuilder through the -B badging package we offer for Continuum Cyberstations. See the "Badge Manager" help topic in the Continuum on-line help for more information on EpiBuilder. See Devices that have been tested and approved by ImageWare for supported badge printers.

Issue Alarms with an invalid Source path cannot be removed from ES or AS Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation 3.0 and higher Cause The invalid path prevents alarms from being deleted. In earlier releases of EBO, there was an issue whereby an error could occur in the source path of an alarm if the Automation Server was renamed. Most invalid alarms observed originate from this type of error. Resolution Use Alarms Integrity Check in the following steps. Automation Servers first, then Enterprise Server, and finally, if installed, Enterprise Central last. See Alarm Cannot be Acknowledged Due to Invalid Paths for additional details. Expand System, Right-click the Alarm Control Panel, Choose Advanced - Alarms Integrity Check. The command runs quickly. There is no confirmation that the check has run, but a review of the alarms will show that the invalid alarms have been removed.

Issue There is a need for Xenta I/O modules to be added as standalone devices on a Lon network. Product Line EcoStruxure Building Operation Environment Xenta I/O modules Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Cause The Building Operation ES/AS structure allows I/O modules to operate without a Xenta programmable base unit. Resolution The following Xenta I/O modules can be added directly once the Lon interface and network have been created: I/O Module DI DI status DO DO override UI TI AO AO override Xenta 421A - - 5 - 4* - - - Xenta 422A - 4** 5 5 4* - - - Xenta 451A - - - - 8* - 2 - Xenta 452A - 8** - - 8* - 2 2 * - DI, 0–10 V DC or 0–20 mA, 1.8/10 kohm TI ** - Status indication only when the corresponding universal inputs (UI) are being used as digital inputs. Once the I/O module is set up for SNVT communication the green LED will flash once every 10 seconds. For more information see Configuring Xenta I/O module inputs when used as stand-alone Lonworks devices.

To The Top!

Building Automation Knowledge Base

Related Forums

Intelligent Devices Forum

Replacement Satchwell pneumatic parts

Datasheets, install guides and other information on HID Electronic Access Control products

The controller error log indicates many entries marked 0x00010000

IAC Touchscreen and Controller Data Sheets

Modbus TCP/IP and Modbus RTU configuration in an Xenta Server.

Replace a Continuum b3 Controller in EcoStruxure Building Operation

Do we need to purchase new Building Operation license(s) when upgrading?

LNS plugins for SmartStruxure are not included in the release.

What is the replacement gland kit for a Satchwell valve which has a 9.5mm diameter spindle?

Where is graphic information stored in Continuum?

Controller Time Synchronization

TAC Xenta I/O modules as Stand Alone LonWorks device

ODBC SQL Server Driver error updating to 1.94 SP1

Published Documentation on EcoStruxure Web Services

"Invalid license key (inconsistent authentication code)" taclic vendor daemon error

SE7000/SE8000 Room Controller does not join the ZigBee network

"This machine is now licensed" followed by an error "Workbench is not licensed to run on this machine"

Continuum supported badging and card creation software solutions

Removing invalid alarms

Adding Xenta I/O modules directly to a Lon network

Building Automation Knowledge Base

Related Forums

This is a heading