Building Automation Knowledge Base

Issue Troubleshooting controllers can be aided by observing the CPU light Product Line Andover Continuum Environment Continuum controllers Cause A video created to show the differences between Normal, Error and Bootloader modes Resolution This will not show specifically what mode the controller is in, but it can offered to try to help to determine the mode. The speed of the CPU light on some of the controllers may vary, but this gives a general idea. Normal Mode is on the left, Error Mode is in the middle and Bootloader Mode is on the right. Note if the CPU LED is constant on or off see the KB article - Continuum controller CPU light solid or not illuminated

Issue CSC5252 and CSC5352 Climatronic Compensator Controller will not display Room Temperature.  Environment Satchwell CSC5252  CSC5352  Climatronic Compensator Controller  Room Temperature.  Cause CSC5252 and CSC5352 Climatronic Compensator Controller may not display Room Temperature for the following reasons :- 1.  No Room Temperature Sensor installed. 2.  Room Temperature Sensor installed but ROOM INFLUENCE MODE default value in CSC Controller has not been amended.. .  Resolution CSC5252 and CSC5352 Climatronic Compensator Controller may be set to display Room Temperature as follows:- 1.  Ensure Room Temperature Sensor is installed and connected to CSC Controller Room Temperature Sensor Input terminals. 2.  Ensure ROOM INFLUENCE MODE (INF) setting in CSC Controller Fine Tune Mode is set to value = 1 N.B. Sensor connection details and the means of entering and exiting the CSC Controller Fine Tune Mode both appear in the Climatronic CSC5352 and CSC5252 Compensator User Guide, a copy of which may be viewed here.

Issue How to get answers for project specification responses or how to get a product enhancement implemented. Product Line Security Expert, EcoStruxure Building Operation Environment Security Expert EcoStruxure Building Operation Cause Unsure who to go to for help with specification replies or how to get a potential product enhancement added to the offer. Resolution Create an idea on The Exchange Community for your specific Offer. The more Likes an idea floated on the Community receives, the more attention it is given by offer management for that associated product line. Even if you do not yourself have an Enhancement Request, help raise the profile of others by Liking theirs Contact your local solution category manager for the Offer as they will be able to point you in the right direction for answers to specification questions and can help escalate enhancement requests to Product Management. Americas: Americas.EcoStruxureBuilding@schneider-electric.com EMEA: EMEA.EcoStruxureBuilding@schneider-electric.com Asia Pacific & India: AsiaPac.EcoStruxureBuilding@schneider-electric.com When providing your feature request make sure to include as much detail as possible about the feature as well as any specifics that might help justify the need for the new feature.

Issue Is it possible to upgrade Vista's log database directly from SQL 2000 to SQL 2008? Version 5.1.7 no longer supports SQL MSDE or SQL server 2000. Environment Upgrade to Vista 5.1.7 from a vista version running with SQL 2000. Cause Upgrading older Vista sites to run with Vista 5.1.7 (or future versions). Resolution The simple answer is yes, it is possible to upgrade from SQL server 2000 but SQL server 2000 SP4 needs to be installed first. Follow the link below to go to Microsoft's download site: SQL 2000 SP4 There are a number of considerations which are explained in the attached White Paper from Microsoft.

Issue Not all 3rd party manufacturers use the same Modbus addressing. Product Line Andover Continuum, EcoStruxure Building Operation Environment Modbus RTU X Driver bCX1, CX controllers, NC2 Building Operation Enterprise Server Building Operation Automation Server Cause Not all manufacturers use the same Modbus addressing. Resolution Many manufacturers have put their own slant on the "Modbus Standard" for addressing and number formats. The standard only defines 16 bit integer and binary data, but many manufacturers needed to use long integers (or swapped) and floating point numbers. They will transmit them as 2 integers over the protocol, then the receiving system needs to interpret them accordingly. To cope with this, special function codes were added which cover most formats. There are various interpretations by different 3rd party systems on addressing. Some number from 0 and others starting at 1. Some require a 30000 or 40000 offset including in the address, depending on I/O type. What is implemented in the X Driver is that whatever decimal address you enter in the X Driver point is what is sent down the bus. If the other system supplier is asked exactly what address they want sent down the bus, that is what is required in the X Driver point. Sometimes this is not the address that is on their datasheets. Sometimes there may be a need to add or subtract a value of 1, 30000 or 40000. This article was written for Continuum, but is still relevant to EBO Also see Helpful Modbus register Information for further information on Modbus registers.  

Issue Is it possible to use both Modbus/IP and BACnet/IP on the same AS-P Ethernet Port 2? Product Line EcoStruxure Building Operation. Environment Building Operation Automation Server Premium Cause There is a need to have both Modbus TCP as well as BACnet/IP devices on the same AS-P secondary Ethernet port. Resolution This is not a common configuration so it has not been tested extensively. With regards to the architectural guidelines, consider the Modbus/IP as BACnet/IP devices. For example, where the maximum number of SpaceLogic BACnet/IP devices per private IP field-bus is 200, adjust this limit to 190 if you have 10 Modbus/IP devices on the secondary Ethernet port.

Issue Controller is unresponsive and does not respond to a hard reset or power cycle with the battery disconnected..  CPU light remains on constantly. Product Line Andover Continuum Environment InfinityController, b3 Controller NetController II, CX9680 ACX57 bCX Cause Controller stopped functioning after power cycled. Resolution Test controller with a known working PS power supply and/or test the supply voltage is correct If the controller still does not respond to a hard reset then return for repair. See the appropriate manual for reset instructions

Issue Unable to log in to Web Client. After filling in the username and password and clicking "Sign In" the Sign In box disappears and the Username, Password, and Language Box are shown. Product Line EcoStruxure Security Expert Environment Security Expert Server Security Expert Web Client Security Expert SOAP Cause Configuration issues are usually related to a mismatch between SOAP and Web Client security settings. Resolution Commonly this problem is resolved after re-installing SOAP and Web Client then rebooting the machine. If this does not resolve the problem then continue to check the below troubleshooting steps and gather information for support if those steps do not resolve the problem.   Is everything on one machine or are the various components spread across a number of machines? If so, where is SQL, Security Expert Server, SOAP, Web Client, and Security Expert Client installed? If different machines, provide these details to support, which components are on each and what Operating System (OS) is installed. Are you using the HTTP connection for SOAP or HTTPS? If HTTPS and SOAP are on the same machine as Web Client then try using the HTTP port. Either re-install SOAP and Web Client using the HTTP option instead of or: Browse to the soap.connect.php located at C:\inetpub\wwwroot\SecurityExpertWebClient\include.  Edit it using e.g. Notepad and change HTTPS to HTTP and change the port to 8030 so the Web Client uses HTTP to communicate with the SOAP service. Then in IIS Manager restart the SecurityExpert and SecurityExpertWeb services. If a hardware or software firewall is being used, test the connection without these enabled. If Chrome is the browser being used then test with another browser such as Internet Explorer, Microsoft Edge, or Firefox. Confirm that all Security Expert services are running and started. Confirm the SOAP prerequisites have been installed for your Operating System (OS). See the Enabling the Required Windows Features section in the SX-SOAP Security Expert - SOAP Service - Installation Guide. In this document, there is a heading with instructions for each supported OS. Confirm that a Windows local admin user has been used to install all components. If in doubt, re-install Security Expert, then SOAP, then Web Client. Confirm if Security Expert was installed with Windows Authentication selected, if so then SOAP will need to have this option enabled as well during its installation.  Determining Security Expert authentication settings after installation  Confirm that you have adequate concurrent client licenses available on your Security Expert license. SOAP uses one of these when connecting to the Data service and if none are available the SOAP connection will fail.  See Unable to log in to Security Expert Web Client - 'Too Many Connections' The Microsoft Visual C++ 2015-2019 Redistributable Package is a requisite install for Web Client. Web Client installs this as part of the setup, confirm that this was installed. Check the Windows Event Logs for Security Expert errors. Open Windows Event Viewer: browse to Windows Logs > Application. Review logs and save all events to file. Provide this to Product Support if raising a support case. browse to Applications and Services Logs > Schneider Electric Security Expert. Review logs and save all events to file. Provide this to Product Support if raising a support case. Reboot machine after re-installation of SOAP or Web Client. If SOAP was re-installed then also re-install Web Client. Please provide findings and responses to the above steps through to your local support channel for additional assistance should the problem continue.  

Issue Documentation for KLR-E AC Room Controllers / Thermostats Environment AC Room Controllers Thermostats Cause Documentation for KLR-E type thermostats. Resolution KLR-E Thermostats are manufactured by EBERLE (Invensys) and available from Schneider Electric in Europe. Click here to download KLR-E documentation in French Click here to download KLR-E documentation in English/German

Issue What actuator can be used as a replacement for the MF-63123? MF-631x3 Series_F_24732_8.pdf (209 KB) MFC 8000_F_25124_4.pdf (260 KB) Product Line Field Devices Environment MF-63123 Cause Original actuator has failed, or requirement for a non US actuator. Resolution Using the installed valve details, the actuator can be selected from the Schneider Electric Valve and Actuator selection Tool.

Issue When a MicroNet 100 series LON controller is upgraded to a MicroNet 50 series LON controller, reference in/out objects and the bindings to the LON SNVT bindings are lost. Product Line Satchwell MicroNet Environment VisiSat Software version 2.1 Builds 137, 148, 148 SP1, 185 and 196. Cause The upgrade process removes various items/objects from the original scheme. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- The upgrade process removes various items/objects from the original bubbleland scheme. See MicroNet 100 to 50 series upgrade precautions.pdf to view more detailed information.

Issue When a TGML graphic is opened from Webstation red crosses is shown on the whole graphic or sometimes over certain components. After a few seconds the red crosses disappear. Product Line EcoStruxure Building Operation Environment Building Operation Webstation version 2.x and 3.0.x Cause The red crosses only appear when values from field bus devices are displayed in in the TGML graphic, and only in Webstation version 2.x and 3.0.x. When the graphic is opened from Workstation no red crosses are shown in the graphic. Resolution This issue is fixed in EBO version 3.1.1

Issue In an MP-V controller, Box flow is reading air flow when the VAV damper is closed Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose VAV FW v2.00.01.00016 Building Operation Workstation (Version 2.0.x or later) Cause Confinguring the MP-V Box Flow Zero Point WebHelp article in Building Management System WebHelp is missing steps needed for MP-V with firmware version 2.00.01.00016. Resolution In addition to the procedure described in Configuring the MP-V Box Flow Zero Point, two additional steps are required to zero the Box flow on an MP-V using firmware version 2.00.01.00016. Under Flow Balance Data... The Box Measured maximum flow must be an appropriate value based on the box size.  The Hood Measured maximum flow must be an appropriate value based on the box size. Once the procedure in WebHelp is followed and these to settings are configured, the Box Flow will read zero when the Velocity Pressure is below the Minimum value setting in Velocity Pressure properties.   If the Box Flow is still a non-zero value: While the damper is closed, put in an offset value to counter the Box Flow Make sure that the minimum value setting is a small positive value ex/ 0.002

Issue The discontinuation of the SVT controller due to component obsolescence. Product Line Field Devices Environment SVT Optimiser 4201 4251 Cause What replacements are available for the SVT 4201 / 4251 controllers? Resolution Important Note - The replacement controller mentioned in this article is no longer available, and therefore a replacement for the SVT 4201 / 4251 is not available. The SVT controller range has been discontinued due to component obsolescence. The SVT controller was a basic optimiser that performed the start calculation using only an internal temperature sensor. There are no exact replacements for this controller available. What is available? The Schneider Electric DC1400 Optimiser / Compensator is the recommended replacement, but this is not a direct replacement. Differences in the controllers. The SVT controller provides only an optimum start, the DC1400 provides optimum start and stop. The SVT controller uses only a room temperature sensor for the start calculation, the DC1400 uses only a room temperature sensor and an outside temperature sensor for the start/stop calculations. The SVT controller has a dedicated "Boost" relay, which allows overriding of a CSC compensator, and control valve. This is an internal function with the DC1400 optimiser/compensator. The DC1400 has many other built in functions.   Controller wiring - Modifications will be required. SVT general wiring connections. Relay R1 is the main plant relay and relay R2 is the boost relay. To see the full controller details, please click SVT Optimiser DS2001 0210.pdf DC1400 general wiring details.   To see the full controller details, please click DC1400 DS2044A.pdf Controller Sensors As already indicated, the SVT controller uses only a space temperature detector, and this sensor is NOT suitable to use with the DC1400. The DC1400 controller will, as a minimum, require a room temperature sensor and an outside temperature sensor, meaning that extra wiring for the outside temperature sensor, and the sensor itself, will need to be installed. For details on suitable sensors, please refer to What sensors does the DC1400 optimiser/compensator require?

Issue Often data is required to be exported out from the Continuum system for record keeping or for further analysis, what keywords can be used to help with this? Environment Cyberstation Plain English programs - all versions. Microsoft Excel Product Line Andover Continuum Cause Specific help is available in the product for specific keywords but how can these be put together to export data to .CSV format. Resolution As we do not advocate 3rd party system trying to directly extract data from the Continuum database, you should create a Plain English program in a Workstation that can export logged data directly from the controllers out to a .CSV or .TXT file.   Keywords to use for this purpose are: OpenFile WriteFile CloseFile   Details of the above Keywords are available in the Cyberstation internal help pages.   The attached example dump file could be run on a daily basis to extract temperature logs from a controller and save them to files with a date stamped naming convention.   Click to download the example WriteFile dump file. 

Issue What is the procedure for upgrading the I/A Series G3 software in an I/A Series ENC? Product Line TAC IA Series Environment I/A Series G3 Workbench software on computer (both the old version and new version need to be installed on the computer) I/A Series G3 ENC-520 or ENC-410 Cause Need to upgrade the software that is installed in the ENC. Resolution With the old version of Workbench running on the computer, backup the station running in the ENC.  All required graphic files, etc., stored in the ENC should also be backed up.  Note the station folder name for use in step 5, below. Verify that the license in the ENC is compatible with the new release to be installed. If not, use the License Manager (under the Platform) to install an updated license. If the correct version of the license is not currently available, it must be obtained and installed prior to beginning step 6, below. If the new release of the I/A Series G3 software has not already been installed on the computer, install it now. Verify that the Workbench computer has a license that is version compatible with the new release of the I/A Series software to be installed.  If the license is not version compatible, acquire a new license for the Workbench computer before continuing. Copy the entire named station folder (used in step 1) from the old release Stations folder to the new release Stations folder.  See NOTE below regarding the installation of a version downgrade. Run the "Install Platform Daemon" command from the Windows Start Menu folder for the new version of the software. Open the Workbench in the new version of the I/A Series G3 software and connect to the platform of the ENC to be upgraded. From the Platform menu, open the License Manager and verify that the ENC license has been updated to allow use with the new version of the I/A Series G3 software. Right-Click on the ENC platform in the Workbench tree and select Commissioning Wizard. Complete the commissioning process as documented in the Niagara AX Install and Startup Guide . On the first screen, select the operations to be performed.  The required minimum operations will normally be checked and shown in grey.  The "Install a station..." option needs to be checked if not already checked. Click [Next] to begin the commissioning process.  Continue through the various steps, as required.   When prompted, select the station copied in step 5. When prompted, verify that all required modules are available and are selected for installation. Allow the commissioning process to complete, following the prompts as required. The upgrade is now complete.  Start the station as required. NOTE: Do not use the process to directly downgrade the version of software installed in an ENC.  You must use the Platform "Distribution File Installer" to install the appropriate clean distribution (from the cleanDist folder under the software version to be installed.  Typically, only one clean distribution file will be available to be installed.  Select that file then click the [-> Install] button to downgrade the ENC software.  This process needs to be done as noted in step 5, above, after backing up the station but before beginning the commissioning of the device with the older I/A Series G3 software version.

Issue EcoStruxure Building Operation WorkPlace Tech Editor Supported Microsoft Visio Versions The following error context is encountered when trying to run WorkPlace Tech Editor to edit a program: WorkPlace Tech Editor returned errorClass not registered 0x80040154 REGDB_E_CLASSNOTREG Product Line EcoStruxure Building Operation, TAC I/A Series Environment EcoStruxure Building Operation WorkPlace Tech Editor I/A Series MNL, MNB Controllers (MNB - from SBO v1.8.1 and newer) Cause Only the 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. The error is seen when a 64-bit version of Microsoft Visio 2010 is installed. Resolution Currently, only 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. SBO 1.5, 1.6, 1.7 Microsoft Office Visio 2010 SP1, 2007 SP2, 2003 SBO 1.8 Microsoft Office Visio 2010 SP1 (32-bit), 2007 SP2, 2003 SBO 1.9, EBO 2.x, 3.x Microsoft Office Visio 2016 (32-bit), 2013 (32-bit), 2010 SP1 (32-bit) EBO 2022 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2023 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2024 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit)

Issue Will the Bond Sensor Input Channel contribute to the Door Forced and Door Ajar alarms? If so, does it have to be in conjunction with the Door Switch Input Channel? Environment Continuum Access Control Products CX9900 CX9680 AC1, AC1A, AC1Plus ACX5720, ACX5740 CX9702 ACX781 Cause Not sure how the Bond Sensor works in relation to the Door Switch and the various Door Alarm states. Resolution BondFailure is an attribute of the Door object that represents a fault with the Bond Sensor. The way this works is if Valid Access = True and the Door Switch = Open and the Bond Sensor = Open, then BondFailure = False. If Valid Access = False or the system sees the Door Switch = Closed but the Bond Sensor = Open then you will get a BondFailure = True. This is another attribute (BondFailure) that can be monitored with an AlarmEnrollment in addition to the DoorForced and DoorAjar attributes. A Door Switch needs to be used for the Bond Sensor to operate correctly, otherwise BondFailure will always be False after a ValidAccess if there is no Door Switch value. Note: The actual value of the BondSensor attribute in the Door object may not seem to update properly if monitoring with a ListView. For this to show the correct BondSensor value make sure that the attribute Source is set to "Live" instead of the default "Database". Note2: A bond senor (usually an output from a maglock) should not be used as an alternative to a door switch, as it does not give indication of the door position.  

Issue What are the proper configurations in the network Poll Service to balance the BACnet packet traffic for better data handling? Product Line TAC IA Series Environment I/A Series Enterprise Server I/A Series ENC and Jace 8000 Cause Improperly defined poll rates, and poll groups in the Poll Service. Resolution This video demonstrates the Poll Service configurations in a Jace (MS/TP and IP) and an Enterprise Server (IP)   About Polling  Polling Statistics  Polling Rate Tuning  About Polling Components   

Issue Software Licensing for Continuum 2.0 & StruxureWare Solution Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum Site integration with the StruxureWare Solution Continuum Cyberstation software & Licensing Cause Request for Software Licensing compared to the Hardware key.  Resolution There is a Ordering and Activation document available on the Buildings Exchange Download Center. A link is provided below: Ordering and Activation of Software License for Continuum v2.0 Software license is a dedicated license per workstation and locked to both the hardware and the operating system. Recommended not to install on old hardware. Software licensing is available for both new and existing installations after Continuum 2.0.  A Hardware key is required in order purchase a software license.  This is because the Continuum features and options are purchased with the physical Hardware key, not with the keyless license.   When purchasing the Keyless license, the serial number of the Hardware key is submitted along with a License Information file (c2v) that has been created on the workstation that is to be licensed.  The License Information file is created using the Hasp Key Utility.   Continuum installations pre version 2.0 (e.g. v1.94) who wish to upgrade to v2.0 and would like to benefit from Software Licensing feature must download and install the required files. Those are outlined in the document above. Note: For Continuum Interface for SmartStruxure Solution the demo StruxureWare Building Operation license has all required features. Your Continuum 2.0 key must have the Advanced Webserver feature enabled.You can use the Continuum Interface Server for any Continuum installation: Standalone or Multi-User (LAN). All existing Andover Continuum configurations are supported in the Continuum Interface Server.