Building Automation Knowledge Base

Issue Unable to use SE8650 to control heat pump with a two Stages Furnace (auxiliary heat) Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause Only one output is available in the SE8650 for Auxiliary heating Resolution A simple solution would be to Wire both Furnace W1 and W2 to the SE8650 W1 terminal, and both will be on at the same time Both furnace stages will be activated as a single stage from the same output Or a more advanced option would be to use a LUA Script to control the second stage of Auxiliary heating. See the below example using the SE8650 UO11 terminal  

Issue Documentation supplied with new UNC, ENC, or Jace 8000 was discarded.  Is there a way to determine the default, the factory-defined IP address, for the Ethernet port on the controller? Product Line TAC IA Series Environment I/A Series (Niagara) R2 UNC I/A Series (Niagara) G3 ENC Niagara N4 or G3 Jace 8000 Cause Lost or discarded document, shipped with the controller, that contained the configured IP address. Resolution The default Ethernet IP address for an I/A Series (Niagara) UNC or ENC is based on the serial number and type of device. For a UNC or ENC, the default address is 192.168.1.14X where X is the last digit of the device serial number.  The default serial number is found on a sticker on the controller circuit board.  This sticker has the full model number, date code, and the serial number of the controller.  The serial number is preceded with S/N:.The subnet mask is 255.255.255.0 in all UNCs, ENCs, and Jace 8000 The default address base address (192.168.1.140) is the same for all UNC-410, UNC-510, UNC-520, ENC-410, and ENC-520 controllers. The default IP address of a Jace 8000 for PRI (LAN1) is 192.168.1.140.  SEC (LAN2) is by default disabled.

Issue The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. In cases where multiple BACnet networks containing SE7000 BACnet room controllers are connected to the same BACnet internetwork there could be duplicate ID's when using this schema. In these instances a T7600 Device Configurator Tool can be used to change these fields. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. For example when a VT7200F5000B room controller with a MAC address of 41 is connected to a network, its default Device Name will be VT7200F5x00B-41 and its default Device ID will be 72041. The device ID and name will change as soon as the MAC address is changed at the controller. The MAC address is set in the Installer configuration parameter menu using the Com Addr parameter. These fields can also be set by any BACnet management tool that can access these properties. Resolution The goal of this document is to give simple instructions on how to change the Device Instance of the VT7000 series thermostats using the T7600 Device Configurator tool and the recommended connections and wiring. 1. Converter (can be other models): Model 485OT9Lor USOTL4 from B&B Electronics. A USB-to-RS485 converter, like one used for MSTP captures, will work as well.  2. Recommended wiring for the configuration of Device Instances: The SE7000 room controllers have to be connected only to the converter (which has to be powered up) and disconnected from the network controller. The EOL resistors should remain at both ends of the trunk. 3. Setting up the software The software is supplied as a simple installer file download the software from here and run the installer. Prior to running the program for the first time setup steps 4 and 5 must to be accomplished. 4. Setting Windows Compatibility mode The T7600 Device Configurator Tool is legacy tool and therefore is only supported in a Windows 9X operating system, It has been tested and found to work in later versions of Windows by setting the compatibility mode to Windows 95 Locate the executable file T7600_MSTP_Config.exe in the C:\Program Files\Fastek\T7600 Config\ folder. Right click the file and select properties Go to the compatibility tab and change select Run this program in compatibility mode for: "Windows 95" from the drop down menu then click OK 5. Set the PC communications port Open the BACDOCM.ini located in the C:\Windows folder and enter communications port number in the line highlighted below and save the file. If a valid com port is not entered here the program will generate errors when launched and will not operate. Instructions on how to use the converter (file T7x00 MSTP Config.exe): 1. Open the configuration Tool 2. Double click on the BACDOOR icon in the icon tray on the bottom right of the PC. 3. On the window BACDOOR OEM MSTP Client status, click configure and in the configuration window set the Device instance to any number that does not conflict with any other device instance on the network.: 4. Close the BACDOOR configuration window and in the T7000 Device Configurator, click refresh device list. 6. All the devices on the trunk should appear and you can start changing the device instances one after the other. To do that: a. A- Select the first device.     B- Click Connect to device. The connection process can be long, wait for all the objects to be discovered.     C- change the instance ID using the keyboard.     D- click Apply changes. b. Select the next device and do the same. c. Repeat this action for all the discovered devices. 7. After making all the recommended changes, remove the RS-485 to 232 converter and reconnect the network.

Issue The SE7000 Series controller will not bind to a MPM controller with Building Expert version 2.7. SE7000 controller is not listed in the discovery window when a bind is performed.  Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 SSL MPM Cause It was determined that the SE7000 controller had the old Zigbee module installed. Starting with Building Expert 2.7, the SE7000 Series stats requires the newer Zigbee Pro module in order to connect to the MPM controller. You can determine if the new module is installed by the part number printed on the Zigbee module. The old Zigbee module has a label with the part number 051-0125R01 printed in it. Resolution The older Zigbee module will have to be replaced with the new Zigbee Pro module, and can be field replaced. The newer Zigbee Pro module can be ordered using part number VCM7000V5045P. The actual part number that will appear on the new Zigbee Pro module label is 051-0132R00.  The module is the smaller PCB board mounted on the left side of the main PCB board.  1. Remove the SE7000 controller’s cover.  2. Carefully remove the Zigbee module form the main board.     * The main PCB board is hinged on the left and is held in place by two tabs on the right      * Gently press the tabs to the right to release the main PCB board and swing it open      * Gently depress the 2 plastic mounts that hold the Zigbee module to the main PCB board     * Remove the Zigbee module being careful not to damage the connection pins. 3. Replace with the new Zigbee module (051-0132R00) 4. Replace the cover. 5. Configure the Zigbee network of the SE7000 controller  You should now be able to discover the SE7000 controller in the MPM.  

Issue Installing a SE7652A5045P and want to add an outside air and supply air temperature sensor.  What type of sensor is accepted? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause Spec requirement Resolution The SE7000 series sensor can take any 10k ohm NTC thermistor (type 2). For a temperature/resistance chart, see page 6 in this guide. For a Schneider-Electric compatible sensor, see page 7.

Issue Room controller shows up in the Discovery (Bind) window but will not go online after clicking on “Bind device”. Status in the ZVC object shows “offline (-2)” error. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 SSL SE7000 Cause An invalid value is being overwritten continuously to a local point (to the Room Controller) by a dashboard widget or a third-party device(e.g. via Bacnet). Resolution The invalid value must be corrected before proceeding with the binding process. Example: A value of 0 is being written to the Occupancy command point which only take values of ([1 = Local Occupancy], [2 = Occupied] or [3 = Unoccupied]). The write and read traffic generated prevents other room controllers from joining the network.

Issue Product specifications and application details for the SE 7000 or SE 8000 range of room controllers are required. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE8000 • SSL SE7000 Cause Full details of the products are required. Resolution The best source of information is in the online Product Selection: Room Controller Selector Tool This tool will allow you to select the correct unit for your application, then from the different tabs you will be able to see: Product Overview, Spec's, Dimensions, related accessories and to download the required documentation from the Links tab. Note: The installation guide can be downloaded from the Links tab and contains detailed application setup, product specification and dimensions. For BACnet versions of the controllers the PIC's statements can currently be downloaded from the Viconics section of the BTL official site using the corresponding VT7xxx part number, see link: BTL Listings for Room controllers Note: The SE8000 and SE8300 Series BTL Certification Listing is anticipated for late 2015.

Issue The client is inquiring if SE7000 series controllers with LonWorks communications are compatible with TP/FT -10 channels Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 Cause The datasheet indicate network compatibility with Echelon LonTalk but there is no mention of the compatibility with TP/FT-10 channels / networks. This may be unclear to some.  Resolution The SE7000 series is compatible with LonWorks TP/FT-10 channels. Refer to the datasheet for 14240R which is the free topology transceiver used in the SE7000.  capacitors, LPT-10 Link Power Transceivers Free Topology Transceivers, and, with suitable DC blocking capacitors, LPT-10 Link Power Transceivers FT 3120 / 3150 s mart Transceivers, FTT-10 and/or FTT-10A Free Topology Transceivers, and, with suitable DC blocking capacitors, LPT-10 Link Power Transceivers

Issue When a SE7000 is setup in Vista you cannot configure the device using the nciCfg1FcuZn and nciCfg2FcuZn Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 Cause The configuration NCI's are not made available for Vista. Resolution To edit these values the lonworks plugin can be used or the front keypad on the sensor itself.

Issue Strange characters are displayed in the display of a VT7000 and SE7000 Series thermostat. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 Cause The thermostat has experienced a brownout condition. Any time the power drops below 16-17Vac for a 1/10 of a second or so it will cause this condition. Resolution The thermostat still updates to the BMS correctly; it’s only its display that’s affected.  Cycling power to the unit will clear the issue. However, if the brown out condition is not addressed, it can happen again. If a repeated brownout issue at the site cannot be corrected, consider powering the controller with an UPS.   

Issue Sometimes, switching 230V with the SE7000 controller is requested and/or necessary, but no such product is listed in the current portfolio. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause No product that matches the requests are currently listed in the portfolio Resolution Two relay boards for fan coil units will be released late 2012.  These will allow the SE7000 devices to be used with 230V systems.

Issue Some controllers in the SE7000 range and all of the current SE8000 range cannot be supplied with a LON interface. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 Cause Some controllers in the SE7000 range (e.g SE7600E) are not shown with a part number for a factory-fitted LON interface in the Schneider Electric documentation.  Although they can be supplied in a 'network ready' version and there is a part number for a separate LON interface listed, the two are not compatible.  There is no LON network interface for the SE8000 range. Resolution Only the controllers currently available with a LON interface as per the Schneider Electric documentation are available to communicate with a LON system. There are no plans to add a LON card option to the other SE7000 series controllers or any of the SE8000 range and they cannot be fitted separately.   The only communication options for these controllers is BACnet or Zigbee.

Issue The client is inquiring about the availability of  I/A Series R2 and G3 objects for interface with the SE7000 Series Room Controllers Product Line TAC IA Series, EcoStruxure Building Expert Environment I/A Series R2 UNC I/A Series G3 ENC SSL SE7000 Cause Not able to locate shadow objects with matching LonWorks program IDs within the existing I/A Series R2 and G3 modules. Resolution A set of new modules have been generated for use with the new SE7000 Series Room Controllers.  The new objects interface with the following program IDs. R2 objects: Se7273         (80:00:10:55:00:04:04:20) Se76Pir         (80:00:10:55:00:04:04:21) Se76RhPir    (80:00:10:55:00:04:04:22) Click to download ... lonSchneider-2.301.330.zip Click to download ... lonSchneider-2.301.431.zip Click to download ... lonSchneider-2.301.534.zip G3 objects: Se72_73.lnml (80:00:10:55:00:04:04:20) Se76Pir.lnml (80:00:10:55:00:04:04:21) Se76RhPir.lnml (80:00:10:55:00:04:04:22) Click to download ... lonSchneider-3.5.39.1.zip Click to download ... lonSchneider-3.7.17.zip The 3.5.39.1 module should be used with G3 versions 3.5 and lower. The 3.7.17 module should be used with G3 versions 3.6 and higher.

Issue Can the MNL-200 controller's analog output be used to turn a relay on and off?  Can you recommend a brand/model of relay? Product Line TAC IA Series Environment I/A Series MNL Controllers Cause The application requires additional digital outputs Resolution At 500 ohms and 20mA, the analog output produces 10 Vdc.  The voltage can go as high as11 Vdc by using a 550-ohm resistor instead. A common brand and model is from Kele (model # KEL-RIBU1C) and it's available on iPortal.  The coil pulls in at 10 Vdc and drops out at 3 Vdc.  Click here for the datasheet.

Issue The SE8000 documentation states that the power supply voltage is 7 Volts DC but the circuit board sticker says 7 VDC/24 VAC. Can the controller be powered from 24 VAC? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause An incompatible relay pack might have been used. Resolution Typically the SER8300 range are intended to have power supplied by the SC3000 relay pack which supplies the 7VDC. If an SC3000 relay pack is not used, for example, if the SER8300 is just being used as a wireless device then it is acceptable to power it from 24VAC.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue SigmaX checks prior to transition into EBO Product Line Satchwell Sigma Environment SigmaX Cause Programmable Object checks required prior to transitioning Sigma to EBO. Resolution Programmable Object checks steps to be taken to check a Sigma database is free of more than one type of RETURN statement is used prior to a transition to EcoStruxure Building Operation (EBO). This video will demonstrate how to use SigmaX to find and create a report of any Programmable Objects that are using more than one type of RETURN statement. This video with SigmaX is the third of three videos, the first SigmaX Quick Help Video will check for Database Errors and the second video will check for Duplicated Names.     When launching the SigmaX application, see the Knowledge Base articles for Side by Side errors and errors regarding missing SigmaX files should they occur.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue SigmaX checks prior to transition into EBO Product Line Satchwell Sigma Environment SigmaX Cause Doctor checks required prior to transitioning Sigma to EBO. Resolution Preliminary checks steps to be taken to check a Sigma database is error free prior to a transition to EcoStruxure Building Operation (EBO). This video will demonstrate how to use SigmaX, but it will not resolve any errors in the database. Any database errors can have been caused by a number of different reasons and will provide a report listing the errors so that they can be corrected. This video with SigmaX is in three parts, the second SigmaX Quick Help Video will check for Duplicated Names and the third video will check for Programmable Objects with different types of RETURN statements. When launching the SigmaX application, see the Knowledge Base articles for Side by Side errors and errors regarding missing SigmaX files should they occur.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue SigmaX - checking for duplicated segment and object names prior to EBO transition Product Line Satchwell Sigma Environment SigmaX Cause Checking for duplicated segment and object names prior to transitioning Sigma to EBO. Resolution With EBO, names cannot be duplicated within the same folder or segment, however in Sigma they could be, it was only the mnemonic that had to be different. When Data Importing into EBO, duplicated names are revised by adding a postfix to the duplicated name e.g. if there are two ‘room temperature’ then the 2nd one is revised to ‘room temperature2’ so that the Data Import can continue to proceed. In SigmaX, a report can be generated that will itemize any duplicated index or object names. Within SigmaX, these duplications can be renamed to a name of your choosing. Once, this is done, the Data Import will use the new names. This video with SigmaX is the second of three videos, the first SigmaX Quick Help Video will check for database errors primarily 'A' errors and the third video will check for Programmable Objects with different types of RETURN statements. When launching the SigmaX application, see the Knowledge Base articles for Side by Side errors and errors regarding missing SigmaX files should they occur.

Issue There are only fan coil control applications available and unable to find the Heat Pump Application. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The end-user might be using an incompatible controller for their application. Resolution Heat pump applications for the SE8x00 product are scheduled for availability in the 4th quarter of 2014.

Issue Default IP Address for AS,TCP/IP IPv6, and StruxureWare Building Operation Product Line EcoStruxure Building Operation Environment Building Operation site Cause Attempted to ping AS and got "Request timed out." (AS does not have a default IP address) After going through StruxureWare Building Operation Device Administrator's Open Console which is also referred to as PuTTY(outlined below #1), the configuration has the proper: Hostname DHCP enabled/disabled IP address Subnet mask Default gateway DNS server Domain name Still the ping of the AS IP address receives "Request timed out"  Is this from a Virtual environment? See Resolution 6 below. Resolution Check the following settings: Use Device Administrator to set a static IP address for an Automation Server. Connect the Automation Server to the PC's USB port In Device Administrator, select the Automation Server you want to set the IP address for. On the View menu, click Console which opens console or PuTTY.  See NOTE below if Console icon not shown. If you are prompted to type a login name, default is "admin". Press Enter. If you are prompted to type a password, default is "admin". Press Enter. Type "setip". Press Enter. If you want to change the host name, delete the current host name and type a new host name. Press Enter. Type "no" to use a static IP address. Press Enter. Type the IP address for the Automation Server. Press Enter. Type the subnet mask. Press Enter. Type the default gateway address. Press Enter. Type the DNS server address. Press Enter. Type the domain name. Press Enter. Type "yes" to write the configuration. Press Enter. After the Network settings, "successfully updated" message is displayed, Type "exit" to log off. Press Enter. Rather than connect through a router or switch, plug the Ethernet cable directly into the AS. Ethernet port is AutoSensing (No Crossover Cable required). Adjust IP settings to close proximity IP and Subnet, such as the following example: Computer IP=192.168.1.2 Computer Subnet=255.255.255.0 Automation Server IP=192.168.1.5 Automation Server Subnet=255.255.255.0 Have only one NIC or network card enabled in Network Settings on this computer In Network Settings, uncheck the Internet Protocol Version 6 (TCP/IPv6), which will disable. TCP/IP Version 6 is the latest version of the internet protocol which provides communication across diverse interconnected networks which is not necessary for this configuration. If you are using a virtual environment, exit that virtual environment and attempt the configuration from the real-world environment.  If AS hangs or comes up with the Status light in red: Start Device Administrator and establish a USB connection between the computer and AS. Press the reset button on the AS three times in a row to place it in DFU mode. The AS will disappear from the Device Administrator and re-appear in DFU mode. Perform Upgrade device operation. The AS can be configured using DHCP (Dynamic Host Configuration Protocol) using Device Manager. It is recommended to not use DHCP but rather Static IP addresses. If the IP of the AS/ES changes, then reconfiguration of other AS/ES, or BACnet/IP, Modbus/IP interface needs to be changed also. NOTE: Beginning with StruxureWare Building Operation release 1.4.0, the Device Administrator no longer displays the "Console" icon on its toolbar. You can still access the PuTTY console by holding down the shift key and right-clicking on the automation server. You will have the option to open 'Console'. NOTE: Some network configuration setting changes may be prevented by the connected network. If you have issues getting the AS to save changes, disconnect the AS from the ethernet and use the USB connection only.