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SP-MRDM2 2 Door Mini Expander terminal block spacing

Issue What is spacing for the screw terminal blocks of the SP-MRDM2 2 Door Mini Expander, and what do the terminal blocks look like? Product Line Security Expert Environment Security Expert 2 Door Mini Expander Cause Screw terminal block details needed for ordering spare parts. Resolution The 2 Door Mini Expander uses two different screw terminal blocks. The lower is the normal terminal with 5.08 mm pitch labelled 2EDGK, and the upper is upside down, also 5.08 mm pitch and labelled 2EDGKF. See also data on the manufacturer's website.
View full article
Janeway PeterEdvik Janeway
‎2020-03-18 02:33 AM

Last Updated: Sisko DavidChild Sisko ‎2020-03-18 02:33 AM

Labels:
  • EcoStruxure Security Expert
1758 Views

Licensing Settings error: Failed to get current data from server

Issue Error message when trying to edit the Licensing Settings for an Automation Server in Device Administrator. Error message: Failed to get current data from server: Error when attempting to get license information: :Request to [AS-IP-ADDR]:443 failed. [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:833) Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Automation Server Cause The Server has been added with EBO server protocol HTTPS, but no SSL certificate has been transferred to the server. The error message is displayed after taking the following steps: In Building Operation Device Administrator check Show licenses Select an Automation Server by checking the box in front of the question mark displayed instead of the server name Click License Settings Resolution This problem can be resolved either by adding a SSL Certificate to the server, or by changing the connection type to HTTP. Solution I: Adding an SSL Certificate to the server Click the server name in Device Administrator. (The server name will be a question mark as DA will not be able to communicate with the AS in this state.) Select SSL Certificate in the left menu and click Generate new certificate. Click OK if you agree to use an auto-generated password. (Otherwise click Cancel enter a password and click Generate new certificate again) Click OK Click Transfer to server Click OK Go back to the server list and verify that the State says Ready and that the name is displayed correctly. Solution II: Changing connection type to HTTP Remove the server from the Device Administrator Uncheck Show licenses if it is selected Select the server by checking the box in front of the question mark displayed instead of the server name Click Remove in the green bar above the server list Confirm by clicking Yes Add the server with connection type HTTP Click Add Server Enter the server address, password and choose HTTP as EBO server protocol
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Janeway PeterEdvik Janeway
‎2020-03-18 02:27 AM

Last Updated: Sisko DavidChild Sisko ‎2020-03-18 02:28 AM

Labels:
  • EcoStruxure Building Operation
1815 Views

EOL resistor specification for RS-485 bus and input configuration

Issue Tolerances for resistors when used for RS485 bus termination and EOL for double balanced inputs. Product Line Security Expert Environment Wiring Cause Resistor specification required for ordering purposes. Resolution 330 ohm EOL resistors are required for the RS-485 bus and 1K ohm resistors for EOL zone (input) configuration. 330 ohm = 5% tolerance, Metal film 1000 ohm = 1% tolerance, Metal Film
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Janeway PeterEdvik Janeway
‎2020-03-18 02:21 AM

on ‎2020-03-18 02:21 AM

Labels:
  • EcoStruxure Security Expert
1810 Views

Forcing points to export in Continuum Infinet Integration in EBO

Issue The value of an exported Infinet point is not updated in some or all of the subscribing controllers. Product Line EcoStruxure Building Operation, Andover Continuum Environment Building Operation Automation Server Continuum i2 Controller Cause The subscribing controller is offline or inaccessible when the IE update is broadcast. Resolution The main disadvantage with the Continuum Import/Export (IE) system is that, in certain cases, it is possible that the updated value may not reach one or more of the subscribers due to various reasons such as network or controller down problems, excessive traffic on the network, etc. This is not of big concern when the point is of an analog type that changes frequently such as a temperature input since the point will update again when the temperature changes in a matter of seconds or minutes at the most.  For binary values though, a missing update is a big concern. Consider an occupancy schedule point that turns ON at 08:00 and off at 17:00.  If a subscriber misses the 08:00 update the zones under control by the subscriber will be unoccupied the entire day. The Point’s Refresh Attribute. Continuum points have a ‘Refresh’ attribute that is used to force the IE system to send a new updated value, setting the refresh attribute to true forces the Infinity controller to export the point’s value regardless of whether it has changed or not. It is IMPERATIVE that a PE program periodically refreshes binary points that are exported in Infinity controllers such as i2 devices. In the schedule example described above, a program* can be added to the Infinet controller that hosts the exported point.  This program should be triggered by the minute system variable and coded as follows: *make sure the program is of the type Infinet Script Program This will ensure that any subscribers to the schedule OCC flag won’t go more than a minute with a stale value of the point. Refreshing points that reside under the Infinet interface of the Automation Server (EBO 3.1 and greater) If the point to be refreshed resides under the Infinet interface of the AS-P then there are some differences in the way the refresh is accomplished. The program will be of the type Script Program. The point will have a REFRESH property, you bind to the refresh property in the Script Program instead of the point's value. The most important difference is that while in the i2 device the export takes places when you set the value of the refresh property to true, in the Automation Server the export takes place when the value of the refresh flag is toggled, regardless of the value (true or false) Below is an example of a Script Program refreshing some value objects that reside at the Automation Server under the Infinet interface The statement DigValue1 = (DigValue1 = false) is just a very efficient way to toggle the value of the refresh property, it is equivalent to saying.... If DigValue1 = false then set it to true and if DigValue1 = true then set it to false. Things to consider when refreshing exported points. Do not refresh points at a fast rate as this will cause unnecessary traffic on the Infinet field bus, refresh rates of one minute or more are strongly recommended. For the same reason, when refreshing many points, the operation should be staggered to avoid flooding the Infinet bus with an avalanche of IE traffic at the same instant.
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Captain AbeMeran Captain
‎2019-04-02 12:50 PM

Labels:
  • EcoStruxure Building Operation
3226 Views

Alarm values from LonWorks units in TAC Vista

Issue Alarm values from LonWorks units in TAC Vista Product Line TAC Vista Environment Vista Workstation LON devices ASCs Xenta 102-AX, Xenta 104-A, Xenta 121 Cause Vista Workstation alarm objects can be used to monitor SNVT values from LON devices and alert the user when a value has gone outside of acceptable limits. For example, An alarm in TAC Vista if the nviSetpoint of a Xenta 104-A goes over 75ºF. This could also be used on programmable controllers -- any point in the database -- to avoid having to make Menta programming changes in order to alarm a point. The only issue with a Vista Server Change of state object is that the Vista Server will need to be running in order for the alarm to be received and actioned.  If multiple change of state objects are to be used consideration must be taken into the interface type as these points will be polled every second to check the state so actions can be taken on an alarm condition. This can easily overload a Lonworks interface if it is already managing lots of messages.  Resolution Create an object of the type "Change of state Dynamic SNVT" Right-click and go to properties. Click on the ALARM tab. Type in the alarm text for the Alarm. In this case, the alarm triggers if the temperature is over 75°F, so set the High limit to 75. Go to the Object tab and browse in the point that you want to monitor. In reference property select value. Click ok Go to the monitored point, right-click and select properties, change the watch setting to "watch"
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Picard Product_Support
‎2018-09-06 03:06 PM

Last Updated: Guinan RobertAndriolo Guinan ‎2020-03-17 03:43 AM

Labels:
  • TAC Vista
1806 Views

Are AS-P and AS-B Full Duplex

Issue Are AS-P and AS-B full duplex? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server-Bundled Cause Are AS-P and AS-B controllers Half Duplex or Full Duplex? Resolution AS-P and AS-B controllers are capable of Full Duplex 10/100BASE-TX communications.
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Sisko DavidChild Sisko
‎2020-03-13 03:41 AM

on ‎2020-03-13 03:41 AM

Labels:
  • EcoStruxure Building Operation
1433 Views

Running the Import/Export Fixup Utility

Issue How to run the Import/Export Fixup Utility Product Line Andover Continuum Environment CyberStation Import Export Fixup Utility, I/E Fixup, IEFixup, IE,ImpExpFixupUtil.exe CX Controller, i2 Controller, Infinet Controller Cause Points not updating or alarms not coming in have resulted in PSS asking for the import export fixup utility to be run. Resolution Note: Before performing the steps listed below, make sure a database backup has been performed. Navigate to the \Continuum directory. The Import Export Fixup Utility is located here The filename is ImpExpFixupUtil.exe. Double-click it. It runs in a DOS window and when complete, creates a file in the format IEFixuptimestamp.log. In some cases the log file will open; in others it will be saved to the \Continuum directory.
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Picard Product_Support
‎2018-09-06 01:17 PM

Last Updated: Sisko DavidChild Sisko ‎2020-03-09 06:56 AM

Labels:
  • Andover Continuum
2376 Views

Minimizing network traffic in Infinity controllers

Issue Minimizing network traffic when sharing data between Continuum Infinity controllers Product Line Andover Continuum Environment CyberStation All CXs All i2s, Infinet Controllers Cause Accessing a remote point’s attribute other than value is a point to point operation that generates extra traffic. Resolution Continuum controllers implement an Import/Export strategy in order to minimize network traffic when accessing the value of a point in a remote controller; this is in some ways similar to BACnet COV. When the value of a remote point is referenced in a PE program the system takes care of making sure the owner of the point sends the value to the subscriber(s) via the Import/Export system ONLY when the value changes. Consider the following PE program line… MyNum1 = RemoteCX\Num1 If a looping PE program sits on the line above no extra traffic is generated as the PE program gets the value of RemoteCX\Num1 from its local Import/Export table, information only goes on the wire when RemoteCX\Num1 changes value. The only problem here is that the Import/Export system ONLY works for the VALUE attribute, any other attribute requested from a remote object results in a point to point message on the network to obtain the requested attribute value. Consider the following PE program line in a CX controller we will call LocalCX NyNum1 = RemoteCX\Num1 size If a looping PE program sits on the line above a number of point to point messages would go on the wire every time the line executes. If there are many requests for attributes on remote objects a degrading in communications could take place. One way to avoid degrading communications as explained above is expose the value of the attribute in question by placing it in the value of a numeric object. Example: In RemoteCX create a numeric point (Num1Size) to hold the size of Num1 and use a PE program to set Num1Size Then the program in LocalCX will look like this… NyNum1 = RemoteCX\Num1Size Since the program is now going after the value attribute of Num1Size the import/export system will be used instead of point to point.
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Picard Product_Support
‎2018-09-06 12:37 PM

Last Updated: Sisko DavidChild Sisko ‎2020-03-09 06:54 AM

Labels:
  • Andover Continuum
1777 Views

Graphic in Webstation takes extended time for values to populate

Issue When a TGML graphic is opened from Webstation it takes 30-120 seconds, depending on the number of values in the graphic, before the values appear in the graphic. It takes a long time before the actual graphic is opened. When the same graphic is opened using Workstation, it only takes a few seconds before the values in the graphic are updated. The problem is seen when Webstation is connected to the Enterprise Server (ES) if connecting directly to the SmartX server the values come in fast. Example of how it looks in Webstation before the values come in: Product Line EcoStruxure Building Operation Environment Building Operation Webstation version 3.0 and earlier Cause For every value in the graphic Webstation need to read the type of the value to know what kind of object it is and that is what takes time. This information is cached in Workstation and that is why the values are updated much faster in Workstation than in Webstation. This is changed in Webstation version 3.1. Now the type of information is cached in Webstation also. The first time the graphic is opened from Webstation it will take the same period of time as before. After that the type is cached and the values will be updated much faster the next time the graphic is opened. Resolution Upgrade the ES (Webstation is a part of the ES installation) to version 3.1 or higher
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Janeway Jonas_Brissman Janeway
‎2020-03-06 01:58 PM

on ‎2020-03-06 01:58 PM

Labels:
  • EcoStruxure Building Operation
1365 Views

Xenta 102-AX nviAirFlowReset and CO2 reset

Issue The Xenta 102-AX Plug-in Airflow Parameters tab has a section called Airflow Reset. There are three values listed: Airflow Reset (%) CO 2 Low Limit (ppm) CO 2 High Limit (ppm) Product Line TAC Vista Environment Xenta 102-AX Plug-in Cause The Xenta 102-AX Product Manual states: The minimum airflow volume may be reset by a valid value at the network input variable, nviCO2. When the value received is at or exceeds the threshold value defined in configuration parameters nciCO2LoLimitCln and nciCO2HiLimitCIn the current cooling or heating mode’s minimum airflow volume will be changed by applying the network input variable nviAirFlowReset. The percentage value of this input variable is applied to the current minimum airflow value for an increase in air volume. This is not 100% accurate and will be fixed in later revisions of this product manual. Resolution To activate airflow reset based on CO 2 : nvoEffectOccup must not be OC_UNOCCUPIED or OC_STANDBY Both CO 2 Low Limit and CO 2 High Limit must be non-zero values There must be a valid CO 2 reading (either via SNVT nviCO2 or hardwired input) And the Airflow Reset (%) must be INVALID. (If the Airflow Reset has been changed to a valid value, to set it back to INVALID you can enter 163.835 or higher either in the plugin or on the snvt nviAirFlowReset in the LNS browser) The effect of a CO 2 based airflow reset are: If the CO 2 level is above the High Limit, the minimum airflow is reset 100% (set to maximum airflow) If the CO 2 level is below the Low Limit, the minimum airflow is reset 0% (set to its original value) If the CO 2 level is between the Low and High Limits, the minimum airflow is reset linearly between 0 and 100% as the value modulates from Low to High Limit. All of this can be overridden at any time if nviAirFlowReset has a valid value (either from a SNVT binding or via a value entered in the plug-in. This value will be limited between 0 and 100% and passed through to the airflow reset regardless of the CO 2 values. Example: If the Cooling Minimum Airflow Setpoint is 400 CFM and the Cooling Maximum Airflow Setpoint is 1400 CFM. The Airflow Setpoint can be determined based on the Terminal Load. If the Terminal Load is 50% then the Airflow Setpoint will be 900 CFM. Now if the CO2 Low Limit and CO2 High Limit are given values of 400 ppm and 800 ppm respectively, then the Airflow Adjustment would look like this: If the CO2 level was 700 ppm then the Cooling Minimum Airflow Setpoint would adjust up 75%. With a 75% adjustment the Airflow Setpoint would be calculated: ((Cooling Max - Cooling Min) * Airflow Reset) + Cooling Min  So in this example, that would be: ((1400 - 400) * 75%) + 400 = 1150 and the Airflow Setpoint table would now look like this: So if the Terminal Load is still 50% and the CO2 was 700 ppm then the Airflow Setpoint would be 1275 CFM. The Airflow Reset works a little differently if the 102-AX is in the heat mode.  Since the CFM setpoint does not modulate in the heat mode as it does in the cooling mode, the Terminal Load is not a factor.  Instead, the Airflow Adjustment percentage is applied to the Heating Minimum setpoint and the Warmup Maximum setpoint.  Let's say your Heating Minimum is 600 CFM and the Warmup Maximum is 1400 CFM.  And using the same CO2 high and low limits as above 400 and 800, if my CO2 reading is 500 then the CFM Setpoint will be 800 CFM. Additionally, if a valid value was entered on Airflow Reset (%) in the plugin or on nviAirFlowReset from an LNS browser then there would be the same effect of increasing the Cooling Minimum Airflow Setpoint by the value entered. Whereas by using the Low and High CO2 limits it is on a sliding scale as the CO2 moves up and down, the Airflow Reset increases the Cooling Minimum Airflow Setpoint by that specific amount. Then is still figured from the Adjusted Table based on the current Terminal Load from 0% to 100%. For example, if the Airflow Reset is given a value of 30% and the Terminal Load is 25% then the Airflow Setpoint would be 875 CFM as seen below:
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Picard Product_Support
‎2018-09-10 12:11 AM

Last Updated: Guinan RandyDavis Guinan ‎2020-03-06 01:35 PM

Labels:
  • TAC Vista
1964 Views

Sending Secure email to SMTP host from Tridium Jaces

Issue How do I configure outbound email to satisfy a hosting service that requires SSL/TLS Product Line TAC IA Series Environment ENC-410 ENC-520 JACE-2 Cause Many SMTP(email) host no longer except non-secure email for transmission.  They require, at minimum, SSLv3 inbound messages. Resolution The devices mentioned in the "Environment" section all use the IBM J9 Java Virtual Machine and can not be configured for the minimum secure socket the hosts require.  You must upgrade this hardware if you want to use one of these secure SMTP Host providers. If you are unsure of the JVM on the device, look at the Platform of the device.; The Jace 6E/645 and the Jace 8000 use the Oracle-Sun HotSpot JVM and meet the requirements. ENC 520 (J404) unsupported SSL/TLS Jace 6E-645 Supported TLS using the Oracle-Sun Hotspot JVM Jace 8000 Supported TLS using the Oracle-Sun Hotspot JVM
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Guinan RandyDavis Guinan
‎2020-03-04 01:04 PM

on ‎2020-03-04 01:04 PM

Labels:
  • TAC IA Series
1903 Views

Connecting an I/NET SubLAN to a Security Expert SP-C

Issue You are transitioning an I/NET security system to Security Expert The I/NET subLAN must be moved from a 779x controller over to an SP-C Product Line Security Expert, TAC INET Environment I/NET Controller (779x) Security Expert Controller (SP-C) Cause As you transition an I/NET system to Security Expert, you will reach a point where you are ready to start moving your I/NET subLANs over to SP-Cs. Resolution Use the following instructions to connect an I/NET subLAN cable to a Security Expert SP-C. At the I/NET 779x controller, disconnect the subLAN cable. At an SP-C, connect the subLAN cable as follows:       Attach the positive (+) wire to Reader Port 1 pin "D0".       Attach the negative (-) wire to Reader Port 1 pin "D1".                        If you wish to establish a closed-loop subLAN configuration, connect the other end of the subLAN wires to SP-C Reader Port 2 in exactly that same manner as you did at Reader Port 1.
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Ensign RichardWa Ensign
‎2020-03-04 05:41 AM

on ‎2020-03-04 05:41 AM

Labels:
  • EcoStruxure Security Expert
  • TAC INET
989 Views

Downgrading an Automation Server to an older version

Issue When attempting to downgrade an AS / ASP over IP or the direct connect USB cable, the new firmware fails to complete the install. Product Line EcoStruxure Building Operation Environment Automation Server (AS) Automation Server Premium (ASP),  Cause When installing a a "New Database" in to an AS or ASP, it first needs to clear out what is in the controller and then load the firmware with a blank database. This process may require DFU mode to achieve the install.  Resolution To downgrade an Automation Server or Automation Server Premium to an older version of software, put the controller in to DFU mode before beginning the direct USB download of a new database. To put controller in DFU mode, attach the Device Administrator to the AS via USB and press the reset button on the front of the controller 3 times in rapid succession. Note: The IP address of the controller will be reset to default. (192.168.1.99) Changing the version between v1.8 and the current version can often be achieved with a DFU reset, however the DFU reset clears out the history of the device which can be an advantage.
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Picard Product_Support
‎2018-09-11 01:25 PM

Last Updated: Sisko DavidChild Sisko ‎2020-02-28 07:11 AM

Labels:
  • EcoStruxure Building Operation
6176 Views

TAC Xenta 200, 300 or 401 Controller fails while using RJ11 OP port

Issue When using the RJ10 OP port for Lonworks communication the TAC Xenta 200, 300, or 401 controllers fails completely.  Product Line TAC Vista Environment Xenta 281 Xenta 301 Xenta 401 Xenta OP Vista server Cause When theRJ10 OP port on a TAC Xenta 200,300 or 401 controller is used to access the Lonworks network the controller can be easily damaged if the 24VAC power is shorted or grounded accidently.  The OP port on these controllers have four pins. Two of them are the Lonworks network and the other two are 24VAC to power the OP panel, If the two 24VAC wires (most left pins on the TAC Xenta 280, 300 and 401) are shorted the embedded fuse in the controller may be blown and the controller will not be able to be used. Resolution In most cases the controllers internal fuse has blown and will require replacement. The repair of this will be dependent on location and type of controller.  Please contact the repairs department if repair is possible.   Recommendation: If this type of connection is to used, then ensure that the two 24VAC wires are very well separated from each other.
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Picard Product_Support
‎2018-09-06 12:11 PM

Last Updated: Janeway PeterEdvik Janeway ‎2020-02-28 05:28 AM

Labels:
  • TAC Vista
1616 Views

How many object transfer objects can one Vista server handle?

Issue How many object transfer objects can one Vista server handle? Product Line TAC Vista Environment Vista Server  Cause A network with optimized communication performance begins in the design phase. Understanding the limitations of connections objects can help determine logical and physical network structures. It can also be helpful in troubleshooting a network with communication problems. Resolution The question is how often the object transfer will run i.e transfer the value between the objects. The bottleneck will be the communication load. The Vista server can handle a lot of object transfers, the problem will be on the LON bus. Depending on what Lon network interface that is used in TAC Vista it can handle between 10-40 messages per second. For example a TAC Xenta 911 will usually handle around 10 messages per second and is only able to have one active telegram at the time. Where a Loytec interface can have up to 40 messages per second, and have various active telegrams at the same time. That is the total load so graphics, online poll, watched objects and object transfer need to share this bandwidth.   So for example having a TAC Xenta 911 as a network interface and creating 100 Object transfer objects with a transfer rate of 10 seconds these objects will use all bandwidth on the Lon network.  
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Picard Product_Support
‎2018-09-06 01:06 PM

Last Updated: Janeway PeterEdvik Janeway ‎2020-02-28 04:16 AM

Labels:
  • TAC Vista
1260 Views

Setting a TAC Xenta OP to show IP units instead of SI units

Issue Setting a TAC Xenta OP to show IP (US) units instead of SI units Product Line TAC Vista Environment Xenta OP Cause Switching the TAC Xenta OP between imperial and metric units. Resolution Connect to a TAC Xenta 100 After pressing "down," there is a setting "unit as" Toggle between SI and US (IP) by pressing the "up" button Please note that this only changes the presentation, and that both absolute as well as relative values are re-calculated. This means that a difference in temperature may be shown incorrectly.
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Picard Product_Support
‎2018-09-06 03:15 PM

Last Updated: Janeway PeterEdvik Janeway ‎2020-02-28 04:10 AM

Labels:
  • TAC Vista
1655 Views

Links or binding paths In TGML graphics are changed after the graphic is edited

Issue A site is converted from TAC Vista to EcoStruxure Building Operation using TAC Vista Conversion Tool and all TGML graphics work fine. After a TGML graphic is edited all links or binding paths in the graphic are changed. Example: Before After Product Line EcoStruxure Building Operation Environment Building Operation Workstation TAC Vista Conversion Tool version 2.X Cause This issue will only be seen in TGML graphics which originally have been OGC graphics in TAC Vista and then converted to TGML graphics at some point. Resolution This issue is fixed in TAC Vista Conversion Tool version 3.02 and later. Redo the conversion using a version of the TAC Vista Conversion Tool 3.02 or later. 
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Janeway Jonas_Brissman Janeway
‎2019-11-14 09:50 AM

Last Updated: Janeway PeterEdvik Janeway ‎2020-02-28 02:11 AM

Labels:
  • EcoStruxure Building Operation
1371 Views

How to recover the password for Advanced Display version 3

Issue How to recover the AD v3 password if lost / forgotten? How is a factory reset done on an Advanced Display version 3 (AD v3)? Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display V3 Cause If losing the kiosk password for AD v3, it is not possible to get a recovery password. If the kiosk password is lost for the AD v3 a factory reset must be done on the tablet to be able to get out from the kiosk mode. Resolution The following video will show the steps to perform a factory reset on an AD v3:
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Janeway Jonas_Brissman Janeway
‎2020-02-12 12:36 AM

Last Updated: Janeway PeterEdvik Janeway ‎2020-02-28 02:06 AM

Labels:
  • EcoStruxure Building Operation
4163 Views

Installing Workplace Tech (version 5.7 or later) for use by non administrator level user accounts

Issue Can Workplace Tech (version 5.7 or later) be installed so that a user with only normal user rights can use the program? Product Line TAC IA Series Environment MicroSoft Windows XP MicroSoft Windows 7 Visio 2003, 2007 WorkPlace Tech Tool software version 5.7.x or newer Cause Some sites do not allow users to have unlimited administrative rights on their computers due to security concerns.  These restricted users need to be able to use the WorkPlace Tech Tool software. Resolution NOTE: This was tested in Windows OS and Visio versions defined in the "Environment" only.  The later versions of Visio and, consequently, Workplace Tech use a ribbon COM Add-In for navigation that does not work correctly using the methods described here.   All versions of WorkPlace Tech must be installed by a user with Administrative rights on the local computer.  This would include the following users: Local computer administrator Windows Domain user with administrative rights Windows Domain user with user domain rights that have been given "Local Administrative" rights After the administrator has installed a revision 5.7 (or newer) version of WorkPlace Tech, ANY user on the computer will be able to run the software.
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Picard Product_Support
‎2018-09-06 02:29 PM

Last Updated: JohnBoehmer Schneider Alumni (Retired) ‎2020-02-25 01:36 PM

Labels:
  • TAC IA Series
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Re-install of Continuum system and security key is not being recognized.

Issue The re-install of the Continuum system and security key is not being recognized. Product Line  Andover Continuum  Environment Continuum Cyberstation Sentinel Security Key Cause Driver not loaded Resolution Make sure the antivirus is not running on installation. If so, disable and re-install Continuum, or try to reinstall the Sentinel Key driver. The Sentinel Key driver is located in "\Continuum\ISSetupPrerequisites\{1F0227D8-C348-45F0-9789-1DEE3E8C5889}" directory and is an executable that can be run to install the driver. Sentinel Key drivers can be located on their website: http://www.safenet-inc.com/support-downloads/sentinel-drivers/ At times, the removal and reinstall of the driver still don't recognize the key even when it can be seen in another PC. If that is the case then do the following: Go to http://www.safenet-inc.com/support-downloads/sentinel-drivers/ and download SSDCleanup and run it. This will do a clean removal of sentinel drivers on the PC. Reboot and then reinstall the Sentinel driver from \Continuum\Install\Sentinel directory (SSDv7_xx.exe) Test multiple Windows accounts. There can be restrictions placed even on local admin accounts that interfere with reading the key.
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Picard Product_Support
‎2018-09-07 04:19 AM

Last Updated: Guinan RandyDavis Guinan ‎2020-02-25 06:50 AM

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  • Andover Continuum
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