Issue
The re-install of the Continuum system and security key is not being recognized.
Product Line
Andover Continuum
Environment
- Continuum Cyberstation
- Sentinel Security Key
Cause
Driver not loaded
Resolution
Make sure the antivirus is not running on installation. If so, disable and re-install Continuum, or try to reinstall the Sentinel Key driver. The Sentinel Key driver is located in "\Continuum\ISSetupPrerequisites\{1F0227D8-C348-45F0-9789-1DEE3E8C5889}" directory and is an executable that can be run to install the driver.
Sentinel Key drivers can be located on their website:
http://www.safenet-inc.com/support-downloads/sentinel-drivers/
At times, the removal and reinstall of the driver still don't recognize the key even when it can be seen in another PC. If that is the case then do the following:
- Go to http://www.safenet-inc.com/support-downloads/sentinel-drivers/ and download SSDCleanup and run it. This will do a clean removal of sentinel drivers on the PC.
- Reboot and then reinstall the Sentinel driver from \Continuum\Install\Sentinel directory (SSDv7_xx.exe)
- Test multiple Windows accounts. There can be restrictions placed even on local admin accounts that interfere with reading the key.
