Building Automation Knowledge Base

Issue I/NET uses a different "large number" hexadecimal format to represent individual cards.  To convert to a Continuum system, these must be decoded into Facility Codes and Card Numbers. Product Line Andover Continuum, TAC INET Environment I/NET Seven Security converted to Continuum Cause Different representations of individuals in the two systems. Resolution Download the "ZIP" file here conversion Excel spreadsheet. Press the "Clear Values" button to zero out the inputs. Select the correct format between the four options: 26-Bit Wiegand 32-Bit Wiegand Format (CSI) 35-Bit Wiegand Format 37-Bit Wiegand Format Enter the hexadecimal value and the Facility Code and Card Number will populate automatically.

Issue What is the SubLAN and what is the C-LAN in regards to Ethernet and termination resistor information? Explanation of termination resistor, RS-485, baud rate, token passing, and polling method. Is the Host LAN above or below the Ethernet LAN? Product Line TAC INET Environment I/NET Seven Network Cause A better understanding of the I/NET network architecture and communication components can help to avoid the need to troubleshoot issues later. Resolution When defining the network in I/NET, the chart below helps to explain which components communicate to others including resistor termination. This is a simple explanation on where the various I/NET components are located in an I/NET Seven Network. C-LAN & Sub-LAN Wiring Specifications are available here as a PDF document. Selecting the link Network Definition CLAN SubLAN downloads and opens the pdf document shown below.

Issue Is a Vista license necessary for I/NET Host tool features or is the I/NET CD key sufficient? What is the difference in the I/NET Integrated and I/NET Security licenses? Environment Vista Server I/NET Host Tool Cause The I/NET Host tool requires a Vista license file to run. Certain editors and features in the I/NET Host Tool are common to both the Integrated and Security license. Some features are specific to the Integrated or Security license. To have all of the features purchase of both licenses is necessary. AMT is not included with the I/NET host tool product as Vista is expected to handle alarms messages and transactions Common Features System features Change password Connect/Disconnect Logon/Logoff Quit Work offline Host features Host configuration editor Host password editor Host phone numbers editor Host software restore editor Netcon function editor Network configuration editor System view Tap features Host, link, and site tap configuration Site tap remote configuration Site tap save/restore Controller features 7720 configuration editor Action messages summary Alarm extension editor Calculation editor Control description editor Conversion coefficient editor DCU configuration editor DCU save editor DCU restore editor DCU password editor DPU configuration editor Engineering units editor Event extension editor Event sequences summary I1/I2 state parameters editor Lighting circuits editor Lighting zones editor LCD page definition editor Lookup table editor MCU configuration editor MR configuration editor Resident point editor Special days editor State descriptions editor Time schedule extension editor Trend extension editor Trend plot view dialog Summaries Configuration summary Controller summary Disabled points summary Off-normal points summary Reporting features SevenReports (operates in view-only mode if no I/NET CD key is installed) I/NET Integrated only Controller features Consumption extension editor DDC modules summary Demand control extension editor MR DDC summary Override billing equipment mapping editor Override billing extension editor Override billing parameter editor Runtime extension editor Temperature control extension editor Unitary control configuration editor Unitary control extension editor I/NET Security only Controller access features Elevator extension editor DCU AIC editor Door extension editor Personnel schedules SCU parameters editor Host access features Access control options editor Access control wizard AIC editor Door extension editor Groups editor Individuals editor Key translation editor Personnel schedules Pin generation dialog Recycle bin SCU editor Tenant editor User search Summaries Door tenant summary Resolution Purchase of an I/NET Host Tool license is necessary for the integration with Vista Workstation to function. Use the feature list to determine if only one license or both licenses are required by the customer. Attached is the PA for all the required software Here

Issue How to install and use I/NET with SQL located on a separate PC Environment I/NET 2.40 and above Full SQL Equalization, FileMaster, File Master, Equalized Client, Remote Client, Equalize, FM, EQ, RC, MSDE, Express, Full SQL, SQL, TCP/IP, Connection Cause The SQL database may be located on a separate server for IT, security, or backup requirements. Resolution Please see attached "RemoteServerandRCwithIO" Install full SQL on a PC and take a note of the IP address. Make sure the following criteria are met: The server must be on the Ethernet. Provide SQL services. Allow authorized clients to connect, and have an I/NET database. Setup I/NET on the Host PC as a Remote client and redirect it to the PC with SQL installed, IO server must be running on 1 of the remote clients (This Client will be in charge of updating AMT, Trends, Network Functions)

Issue TAC Graphic Clipart library is a collection of clipart to use as a starting point for an image based graphic page. There are pieces for building air handler ductwork, controlled equipment, dampers and actuators, and water side equipment. Product Line TAC INET, TAC Vista Environment I/NET gpg graphic Vista ogc graphic Cause Without libraries to build a background image for HVAC equipment, it can be difficult to create user-friendly graphic pages to display dynamic data.  In a graphic editor that relies on bitmaps or jpgs to build the airflow diagrams, floor plans, water side diagrams, etc, this library can be used as a starting point. Resolution Download the attached .zip file. Unzip the contents to a location on the hard drive of the computer that will be used to edit the graphic pages. Browse the contents of the .zip file.  It will be separated into logical folders.

Issue Displayed temperature on the ETR is offset from the actual temperature reading of the controller. Environment ETR Thermostat Cause Factory calibration is offset from actual temperature. Resolution Click here to download the Installation and Operating Instructions Temperature Display Adjustments Temperature display may be adjusted by adjusting the ZERO or OFFSET Potentiometer (P2) as shown on the diagram.  Adjust P2 until the LCD Display reading, matches your controllers temperature reading if necessary. Note that all LCD Displays, are factory calibrated using an NIST Certified Glass Thermometer.

Issue Why are transactions/messages showing up in double, triple, etc in I/NET Product Line TAC INET Environment I/Net revisions 2.xx Cause The table linking for each of the reports and establishing a link between RptIndividualHistorz.TenantNdx and the RptCards.TenantNDX Resolution In versions of I/NET when using the I/NET client as a remote client, you must uncheck all the Host Masks on each remote client, otherwise, the Messages and transactions show up multiple times. If not using a Remote Client, the following solution may help you. Refer to the TCON301.

Issue Reference of I/NET Guide Product Line TAC INET Environment I/NET Seven Cause Combination of various TCON documents showing most common used functions for easy reference.  Note that this document is not maintained.  Please refer to documentation available on Exchange Resolution Download the INET Pocket Reference Guide PDF

Issue Error Message pop up reading: Station Conflict - [Link: 95] Station 00 at site 61 - Xenta527 conflicts with site 63 - xenta737-97. Station Conflict - [Link: 1000] Station 00 at site 03 - Host 3 conflicts with site 90 - Host 9. Product Line TAC INET Environment I/NET Cause Station conflicts occur when multiple devices share the same address. This is always the cause, but Identifying the possible addresses can be confusing. Host Address - The I/NET Configuration unique identifier for each host workstation.  1-250 Link address - The system segment in question. Contains multiple Stations and in DLA multiple sites. 0-99 It is generally advised that you do not use Link 0. The Link will typically define an NPR or Xenta 527. Such as the Link 4 Xenta 527 functions as the bridge between TCP/IP and the Link 4 Controller LAN segment. Site Address - Only used in DLA architecture.(1-63) 0 is only used in non-DLA NPR devices. The site allows for multiple Controller LAN segments to use the same Link address. This changes the description of a Xenta 527-NPR from Link 6, to Link 6 Site 1 and allows Link 6 Site 2, Site 3 and so on. In DLA architecture, the NPR devices will typically all use the same Station Address.  If link 6 Site 1 uses Station 0, Link 6 Site 2 may also use Station 0. Station Address - This is the unique identifier for addresses on a physical controller LAN wire.  You may use 0-63, but one must be reserved for the NPR device. Station level controllers are typically referred to in messaging by a 4 digit address.  Link 4 station 12 may be shorted to 0412.  All controllers in an I/NET system must have a unique for digit label of LLSS. The only exception to this is the NPR device as it function as a gateway and can have a site address to make it unique.  Controller LAN level controller do not show a site label. Resolution Change the address on one of the offending controllers In DLA situations, you can only duplicate the Station address used by the Xenta 527 If a 913 is used on the Controller LAN, it must also have a unique station ID Ensure all Host workstations have unique host ID's Ensure all devices in a DLA architecture have unique Link/Station combinations.  There cannot be 2 Link 4 Station 3s, even if they both have a unique site number.

Issue Filtering Alarms in StruxureWare Building Operation to show only I/NET alarms Product Line EcoStruxure Building Operation, TAC INET Environment I/NET integrated to StruxureWare Building Operation version 1.9 and older Cause Users may wish to only view alarms from the I/NET system Resolution Filter for All I/NET Alarms: Create an alarm View Click on the Filter Object Add a condition to Filter by Type Select the Type 'INET Alarm Record' Click OK Filter for I/NET Alarms from a Specific Link Create an alarm View Click on the Filter Object Add a condition to Filter by Source Type */INET Interface/LL where LL is the link number of the desired link. Note: If the INET interface on your server is not the default name, the name must match yours exactly. Click OK

Issue The Windows power save is interrupting system operation, i.e if you have a graphic open on a Workstation which is talking to another PC and the mouse has been inactive for some time, when you move the mouse it takes some time to update the graphics Environment Windows ES Continuum Inet Vista SmartStruxure SmartStruxure Lite SBO Cause This is caused by the Windows OS going into a power save mode, this will normally close down the CPU, Network adapter, graphics card etc Resolution   PC is going into a power save mode, Go into, "Control panel", make sure view is "Small icons", then click "Power Options" in here you will have a number of option, set this to "High performance" then "change plan settings" make sure all are set to Never or high performance, when you have done this, goto "Network and Internet" then "Change adapter settings", right click on your network adapter and goto "properties" then click "Configure" then "Power Management" make sure that the power save settings are off, this will stop the network from going to sleep.   This will need to be done on the ES, Workstation PC, Continuum Workstation, SQL server, etc This should then stop you having the delay as the PC wakes up

Issue UPC Barcodes and EAN Barcodes Environment Site ordering parts from Schneider-Electric Cause What are UPC Barcodes and EAN Barcodes Resolution The EAN contains a 13 digit number and the UPC contains a 12 digit number. EAN = 0012345678905 UPC = (0)012345678905 or 012345678905 GS1, the original source for barcodes has created the confusion between UPC (Universal Product Codes) and EAN (European Article Numbers also called International Article Numbers) Below is an example of a Schneider Electric SHR110 room RH/Temp sensor:

Issue When installing I/NET on a 64 bit machine, two parts will be installed: main part and 64 bit part. Sometimes when attempting to uninstall the 64 bit part in the Control Panel, it will show an error: There is a problem with this Windows Installer package. A problem required for this install to complete could not be run. Contact your support personnel or package vendor. It cannot be solved even when trying to reinstall the whole software. The software installer goes into continuous loop and does not complete. Environment I/NET 64 bit OS Cause The main part of I/NET on 64 bit machine is under C:\Program Files (x86)\INET Seven\ and another 64 bit part is under C:\Program Files\INET Seven\.The cause of this issue is when you tried to uninstall the main part in Control Panel first, it will also delete the files under C:\Program Files\INET Seven\, which makes the uninstall program unusable for 64 bit component. When trying to reinstall the software, I/NET will regard the 64 bit part has been installed and skip this step, which forces the software installer into a continuous loop. Resolution The correct order to uninstall I/NET on 64 bit machine should be to uninstall 64 bit component first, and then the main part in the Control Panel. If the main part has already been uninstalled, try to download MyUninstaller from here. After opening the software, right click on the I/NET 64 components and choose Delete Selected Entries. That will force uninstalling this component.  After that, try to install another version and it should be fine.

Issue Sometime it is hard to trace the File Equalization process, especially when issues happens. Environment I/NET File Equalization Cause There is a log file under C:\INET Seven Data\ called INetEqzConfig.log. This will record the whole process of file equalization. But it is not so accurate if I/NET shows the equalized client finished the equalization although it is not. Resolution There is a function in SQL management tool called Replication Monitor. This can monitor the current SQL replication status of all the clients, which is file equalization, on the filemaster. 1. Open SQL management tool on Filemaster, and right click on Replication to Launch Replication Monitor. 2. In the monitor, after you start the Filemaster, you will see the local SQL server. If there is no equalized client, the list will be empty. 3. If the equalized clients appear, they will show up in the list. If it shows Synchronizing, that means file equalization is working. 4. If it shows Not synchronizing, it means the file equalization doesn't start or has been finished.

Issue Creating a StruxureWare Saved Search which functions as an Inet Off Normal Point Summary Environment StruxureWare Building Operation Workstation Cause This tool can be used for troubleshooting and as an example of how to use the search features found in StruxureWare Resolution In StruxureWare, click on the Magnifier Icon next to the search field to open the Advanced Search Window Set the Search field to an asterisk " * " Set "In folder" to the I/NET Interface Uncheck the Include properties option Click on the ellipsis next to "Include types" Select INET Point Click on the Ellipsis next to Conditions Add conditions so that the search will show when Alarm is true OR Test is True OR Manual is True OR Old Data is True OR Alarm Acknowledge is False As an option, you can include offline items as well. Click on the Save Search Criteria Icon Name the Search and choose a destination folder You can now perform the same search with one click from the System tree.

Issue Automatic Database SAV's occurring each time I/NET is started, this is causing I/NET to become slow to respond to other actions. Why are Automatic Database (DCU) SAV's occurring during daytime operating hours?  Environment I/NET Seven 2.44 and above Cause This is a new feature added so that the Network Functions; DCU Time Synchronization,  Automatic Database Save and Special Day Broadcast no longer require I/NET application to be running, only the InetIoSrv is required to have these features activate.  Additionally each time the InetIoSrv.exe is started and after a nominal delay (approximately 60 seconds) these are also all activated. Resolution At this time there is no mechanism to stop these initial features from activating each time the InetIoSrv.exe is started.  If you are starting the InetIoSrv on multiple or regular occasions it may be best to either disable these Network Functions (in particular the Automatic Database SAV) during this time or ensure that the SAV files are all current in the nominated SAV directory as defined in the active Configuration Profile.

Issue How to see who is making what changes Environment I/NET Seven Site Cause A sites which is editing the system or controllers and need to see who or when these changes were made. Is it possible to make a change in I/Net to log this event ?   Resolution TAC I/NET Seven supports an access control audit scheme for tracking database edits associated with all pertinent access control editors. Audit trail messages provide information about configuration changes made to the access control system. These messages contain the date and time an edit was performed, the site number, and the key/card number and initials of the person who performed the edit. This provides a high-level audit trail for updates. Separate audit trail messages are generated for the following items: - Individual edits - Group edits - Personnel schedule edits - Door edits - Tenant edits - Translation table edits - Elevator edits - Access initiated control (AIC) edits - Host password edits - DCU password edits Audit trail messages can be marked with a SevenTrends cell number for later evaluation and report generation purposes. Audit trail message distribution information (group, mask, cell) is defined from the access control Options editor.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue When clicking the menu point "Utilities"->"ProjectTree" the project tree doesn't open as expected in the window. Environment TAC Xenta Server Cause There is a problem with the file "applets.html" in the Xenta Server. Resolution You need FTP connection to the Xenta Server in order to carry out the following steps 1. Make sure that FTP access is enabled for the root user - this menu is available from Configuration->User administration->User administration                           2. Make sure that the number of concurrent FTP users is higher than 0 Correcting the html file 1. Connect to the Xenta Server with a FTP client 2. Browse to the location "/www/japplets" in the Xenta Server 3. Copy the file "applets.html" to your desktop 4. Make a backup of the file on your PC 5. Edit the file "applets.html" on your PC, e.g. with Notepad++ or another editor 6. Scroll down to line 376 - it should say "function writeXBMenuAppletTag" - if not you need to locate this line 7. Change the text "cyrrDoc" to "currDoc" 8. Save the file 9. In the FTP client, copy the edited "applets.html" file from your desktop to "/www/japplets" in the Xenta Server 10. Restart your browser Check if the project tree is opened now when the menu is clicked     The project tree will also open if you use "Tree2" as the menu type rather than "Menu" and Tree"

Issue When troubleshooting I/NET crashes an error log is needed for further investigation. Product Line TAC INET Environment I/NET Cause Error log feature is not enabled by default in I/NET. Resolution 1. Click on Start--->Run, and type regedit to open the Registry Editor (if Run is not shown, just type regedit in the search bar in Start menu) 2. For 32 bit Operation System, browse to HKEY_LOCAL_MACHINE-->Software-->CSI - Control Systems International-->Host Configuration, and open ErrorLog Key; For 64 bit Operation System, browse to HKEY_LOCAL_MACHINE-->Software-->Wow6432Node-->CSI - Control Systems International-->Host Configuration. 3. Change the Base from "Hex" to "Dec". Then change the value to "1". This will turn on the Error Log Function. Then change the Base from "Dec" to "Hex" before closing out of the Registry Editor. And then reboot the computer. 4. Run I/NET, and if there are errors happened, there will be an Error.txt file under C:\INET Seven Data\  folder. You can see the error about I/NET. If any further help about the issue, please contact Product Support. 

Issue How to identify when a record was edited for a specific individual is needed to be found in AMT events. Environment I/NET Cause Customer needs to filter out who and which Individual has been edited in their Access Control system. Resolution This can be realized by filtering in the Event Window in AMT 1. Create a new filter in the Event Window in AMT, name it and click OK. 2. In the Event Info column, Click on All No to uncheck all the event type to filter. Then only check on Edit-Indiv. to see the Edit Individual record. 3. In the Device Name field, enter the words following the rule Tenant Number-Individual Number. For example, the individual traced is in Tenant 1, and the individual number is 1, so just type 001-00001 here. Click OK after finished. 4. In the filter list window, click on the filter just defined and press Select. Then in the Event window, you can see all the events related with editing this specific individual.