Test the network card of a PC

[Product_Support]

Issue

The network card is not working on the PC. 

Product Line

Andover Continuum, EcoStruxure Access Expert, EcoStruxure Building Expert, EcoStruxure Building Operation, EcoStruxure Security Expert, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series

TAC I/NET, TAC Vista

Environment

PC Network Interface Card

Cause

Require a method to test the network card.

Resolution

Assuming you have the correct protocols loaded:-

1. Open up a command prompt and type ‘ipconfig’(1) then press enter to get a list of the available network cards.

2. Find the specific network card by name (2)

3. Record the IP Address (3) assigned to the card, e.g. 192.168.5.90

4. If the card is unplugged (4) connect a network cable and start back at step 1

   

5. If the network card does not appear in Device Manager check the drivers are correctly installed for the card and when installed correctly start back at step 1.

   

6. If the network card still does not appear it could be disabled.  In Network Connections right click the adaptor and select Enable (5) and start back at step 1.

   

7. After these steps if the network card still does not appear when running ipconfig it is most likely damaged.

8. If/when an IP Address is successfully obtained open a Command Prompt and type ping followed by the IP Address of the card, for example ping 192.168.5.90 (1).
9. A functioning card will respond with 4 successfully replies (2) and the associated statistics (3)

   

10. As additional information a good first step would be to "ping 127.0.0.1".
11. This will not test a network card but indicates that the TCP/IP protocol is installed and functioning on the host PC.