Building Automation Knowledge Base

Issue How to open the point extension of an I/NET point in the TGML graphic after converted into SmartStruxure, like Calculation, Event Sequence, Time Schedule etc.? Environment SmartStruxure Solution 1.4.1 and above I/NET 2.44a to I/NET 2.48 Cause Calculation, Event Definition or Time Schedule need to be changed in the TGML graphics Resolution Since I/NET 2.44a, there is a new option called "Right Click Menu" in the INET graphics to TGML converter. Select this option, convert the graphic, and right click on the point converted in TGML graphic, then a pop-up window will make it possible to add/modify Calculation, Event Definition, Time Schedule etc. Please note, the added right click options will only function when the graphics page is located on an Enterprise Server where a copy of I/NET is installed on the local Workstation.  This feature on converted graphic functions as a link to the I/NET software so will not work when that software is not locally available.  It is therefore not available when using WebStation or when viewing graphics located within a SmartX Server. From I/NET version 2.49, this right click menu option will NO LONGER be available                                                        

Issue As long as an object is inserted in I/NET graphic, it seems that the referred address can't be changed. Environment I/NET Cause The address reference of the object in I/NET graphic needs to be changed. Resolution In the current newest version of I/NET, there is a function called Address Conversion Utility. When editing a graphic: Click File > Address Conversion Choose the points that you want to change addresses on Click on the address you want to change and change it Click OK The address reference in I/NET graphic object has been changed. You can change all the Link, Station, Point and Bit addresses of these points.

Issue Converting I/NET Symbol Libraries to TGML Components Environment I/NET TGML Graphics Converter Cause Many users want to continue using the same graphic libraries they had in I/NET while in StruxureWare. The TGML conversion tool, will convert these libraries to TGML components. Resolution From Either I/NET or StruxureWare Workstation, open the I/NET graphics Conversion tool Select the Symbols check box on the right hand column Browse to the source and destination folders Select the files you wish to convert. Click Convert In Windows Explorer Browse to the destination folder. You can double click on each component to automatically add it to your "My Components" Component Library. NOTE: Be sure the TGML Editor is closed while you do this. Once you have finished this, open the TGML Editor and note that your My Components Library is now full. If desired, you can change the name of this library for sorting purposes or future exporting.

Issue If 3 rd party integration platform wants to use momentary release of door through Modbus, how to realize it? Environment StruxureWare Building Operation I/NET Cause Sometime this kind of application is needed. Resolution Here I/NET and SmartStruxure are used to realize this function. Follow the steps below: Create an I/NET interface in ES, and upload all the I/NET points into ES. Create a Modbus TCP Network, Modbus TCP device for momentary release to connect to 3 rd party integration platform. Create a Modbus point in the Modbus TCP device, named Momentary Release. 3 rd party software can access this point to control the door. Create a Script program, to type the sentence below:   Bind the "ModbusOut" to Value property of the Modbus TCP point, "Out" to the PvControl property of the door point, while bind Value property of the Modbus TCP point to the "Release", shown as the picture below:   Test the effect. When change the value of the Modbus point from "0" to "1", the door will open for five second, and return to lock status. The door lock time can be changed in the script program. Maybe there will be several seconds delay. After the door returns to locked, the Modbus point will return to "0", so there is no need to change the value back to "0" manually.

Issue DPUs / SCUs with addresses 28 thru 31 will give you "Deny Entry Tenant" message Environment 7798C & I/Net Seven rev 2.41 & above Cause During this time period, was the release of the OP5. This device occupies this address range. In I/Net Seven Rev 2.41 and 2.41A the 7798C has BIN file rev 1.12. With this BIN loaded on the 7798C will give you a "Deny Entry Tenant" on any card read. Resolution Replace the existing 7798C.BIN file with the 7798C.BIN rev 1.13 (out of I/Net Seven rev 2.43)   Please note that this bin file is not SBO compatible. At this time SBO has only a limited feature set for access control integration from I/NET.  Any SBO integration will limit DPU and SCU to addresses 0-27 on the 7798C  

Issue Values only appear to update in Workstation when performing an upload. Environment I/NET Seven 2.43 and above StruxureWare Building Operation 1.3.0.978 and above Cause I/NET Interface Global scan rates are set to 0 (disabled) Resolution The Global scan rates defined within the properties of the I/NET Interface should be set to a value greater than 0 to display and automatically update values and controller status from the I/NET system.  The default settings are set to 60 seconds and 5 seconds for the device updates and point updates respectively. Image below shows the location of these settings within Workstation:

Issue Auto Generated Reports not running in 64-bit Environment Environment I/NET 2.43 64-bit I/NET 2.42 64-bit Cause Issue with windows scheduler is causing Auto Generate reports to fail. Resolution Modify existing or newly created auto generate reports. Click on the Recurrence button On the "Task" Tab, modify the "Run" string. At end of the string you will notice sch=<ScheduleName>. Add the characters"/T0" or "-T0" as shown below Before:   After:

Issue Inventory and Serial Numbers for each of the Host Computers Product Line TAC INET Environment I/NET sites or Multiple I/NET sites under your responsibility Cause Desire to be organized and have site information quickly available Resolution The easiest way to collect the Serial Number and Version is from Help > About INET. Request a screen capture of each workstation with I/NET installed. This will give you the exact release, build, User/Site names and the serial number. Below is the splash screen which is seen when I/NET is opened: Then organize in a spreadsheet or folder structure which is kept up to date with any changes in the field. The trick is to have the correct screen capture from the correct computer. Designating as a File Master, Equalized Client, Remote Client, or Stand Alone would also be beneficial to have. Host Number for each Host Computer and a Static IP address would be excellent to keep in the spreadsheet.

Issue How many events are buffered when contact is lost Environment I/NET Cause How many events are stored if connection is lost between the different source HostPC, X527, SLI, SCU Resolution This differs depending on where the connection is lost: Xenta 527 lose contact with Host PC A Xenta can buffer 1000 event normally, this can be raised with command Eventcap SLI ex. 7798C lose contact with Xenta 527 SCU lose contact with SLI The messages are always passed as far up the chain as the communication allows. If the DPUs are talking to a 7798 or 7793 but communication from that device to a Xenta or host PC is broken, then it is the DCU that will buffer the messages using FIFO. The DPUs will not buffer.  If any message gets FIFO'd out then there will be a TAP overflow generated when communication is restored.

Issue I/NET Controller in StruxureWare Building Operation has a blue circle with a white down arrow on top of it. Environment I/NET Integration StruxureWare Building Operation Cause Any change to the I/NET controller will result in this indication requesting an upload. Changing a configuration in a time schedule or updating a calc extension on a point are two examples of what might cause this. Please note that the Upload DOES NOT complete the same action as a Station Save in I/NET. Upload will sync the StruxureWare Database with the I/NET database. To perform a station save from StruxureWare, right click on the Controller and select "backup". Resolution Expand the I/NET Interface network object Right click on the offending controller Select Upload Wait a few seconds. A refresh of the System Tree may be required.

Issue A specification for a power meter states that it provides KYZ pulse outputs. What is a KYZ pulse output? Product Line All Product Lines Environment Utility Meter with KYZ pulse outputs Cause Some meter specification sheets may state that the device outputs KYZ pulses. Resolution KYZ is a designation given to a relay used to create pulses for electrical metering applications. It is commonly a Form C relay (SPDT). The term KYZ refers to the contact designations: K for common, Y for Normally Open, and Z for Normally Closed.

Issue Sometimes the report templates in Seven Reports are not enough to meet the requirement of the customer. Specific filtering is required to make the report more efficient for specific information that the customer needs Environment I/NET Seven Reports Cause This kind of application is required for some projects. Resolution Open the report template that needs to be filtered. Click the "Design" button to enter the design mode of the report. Right click on the database item that needs to be filtered. For example, only a specific door needs to be reported, and then right click on the [DeviceName] item. Choose "Select Expert", and "is equals to" in the dropdown list. Entering the name of the door in the column besides, and click OK. If more complex filtering is needed, click on the “Show Formula” to realize using different formulas. Click "Preview" to check whether the filtering is working.

Issue Windows Application logs may be requested by Technical Support to assist with a reported issue. Product Line All Product Lines Environment All Microsoft Windows Operating Systems Cause Unspecified cause. Resolution Press WINDOWS + R on keyboard of the Windows system that the report is to be from. The Windows key is usually located between the CTRL and ALT keys and has a picture of a flag on it. Type Eventvwr.exe and click OK Event Viewer will now start. Expand Windows Logs and then right click on Application. Click on Save All Events As... When prompted save the file as an *.evtx file to an accessible location. Email the *.evtx file to your support representative.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue SevenReports Error when attempting to open report directly from Windows Explorer or Graphics link Error received: Error in command line parameters: Report Type: 255 Duration: 255 Error Text: C:\INETSevenData\Reports\xxxxxxxx.rpt   The Icon for SevenReports is incorrect: Environment SevenReports Windows7 Cause File association has some how become corrupt or it has been associated with the SevenReport.exe file after installing the SetupCrystalReportsXI.exe. Resolution In most cases the file association will occur automatically and there is no need to manually do this.  Best practice is to restart the computer after installation, this should stop this error from occurring. Should this error still occur then this will require manually repairing the .rpt file association within the registry. Edit the following Registry keys so they appear as shown below: 1. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt If there is an additional sub-key (folder) under the .rpt entry called UserChoice; then delete this key. 2. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt\OpenWithList If there are any other entries here they should be removed and this entry must match exactly as shown in this screen. 3. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt\OpenWith\Progids 4. Close the registry editor and Windows Explorer (if opened) 5. Re-open Windows Explorer, browse to the INET Seven Reports folder (default "C:\INET Seven Data\Reports") and see that the ICON has changed back to the correct type and that double clicking on any of the reports now opens correctly.  If not please contact Product Support.

Issue When swiping on reader of door 3 or door 4 on one SCU1284, door 1 or door 2 will be open instead. The transaction shows "Reader Exit". Environment I/NET Cause Door 1 or door 2 is set to dual direction entry. So the reader on door 3 or door 4 is regarded as the exit reader of door 1 or door 2. Resolution Set the "Exit Reader" option for the door to "None".

Issue Danish Ø alphabet character in I/NET 2.42 build 2316 while upgrade from StruxureWare Building Operation 1.3.0.724 Beta 1 to 1.3.0.802 Beta 2 Environment Windows operating system, I/NET 2.42 build 2316 loaded, StruxureWare Building Operation 1.3.0.724 Beta 1 wanting to upgrade to I/NET 2.42 build 2325 with 1.3.0.802 Beta 2 Cause Danish Ø character is not considered intelligent text. Upgrade from I/NET 2.42 build 2316 StruxureWare Building Operation 1.3.0.724 Beta 1 to 1.3.0.802 Beta 2 renders a empty database. StruxureWare Building Operation views the Danish character as unintelligent text and a filler such as a block, triangle or other symbol.   Resolution Workaround is to edit the names or characters used and replace characters not in the English alphabet. In the example below I have replaced any ambiguous characters with an X. The upgrade performs without issue. A second alternative is to upgrade I/NET to 2.42 build 2325 and StruxureWare Building Operation software to 1.3.0.802 Beta 2, which understands characters not in the English alphabet. Here I have placed Danish and Deutsch characters which upgrade without issue.

Issue Where should door connection be made on a SCU1284 Termination, Terminal number, PIN, SCU1284 Environment I/Net SCU1284 Cause What output to use for door contact Resolution This information is taken from TCON 312.  

Issue Various errors during installation of I/NET 2.42 and Vista 5.1.7 on a 64-bit Operating system Product Line TAC INET, TAC Vista Environment Windows 7 64-Bit Cause Windows 7 64-Bit Resolution Overview: Install SQL according the instructions found in the SQLExpress folder on the I/NET CD Run the SQL Server 2005 backwards compatibility tool located on the I/NET installation CD Install Vista 5.1.7 Install I/NET 2.42. Step-by-Step Process: Installing SQL Download SQL2008 Express 64 (SQLEXPR_x64_ENU.exe) bit from this location http://www.microsoft.com/en-us/download/details.aspx?id=1695 Run SQLEXPR_x64_ENU.exe In the left hand section, select Installation In the Right and section, select New SQL Server stand-alone installation of add features to an existing installation. At the "Setup Support Rules" screen select OK At the "Product Key" screen, select Next At the "License Terms" screen, check accept and select "Next" At the "Setup Support Files" screen, select Install At the "Setup Support Rules" screen, select Next At the "Feature Selection" screen select: Database Engine Services, SQL Server Replication, Management Tools - Basic (If Present) and SQL Client Connectivity SDK. Leave the Shared feature directory as default. At the "Instance Configuration" screen, select the Default instance option, accept the default Instance ID, accept the Instance root directory default settings and select next. At the "Disk Space Requirements" screen, select Next At the "Server Configuration" screen, under SQL Server Database Engine set the Account name to NT AUTHORITY/SYSTEM, leave the password field blanks, and set the startup type to automatic. Under SQL Server Browser Service, set the Startup Type to Automatic At the Database Engine Configuration screen, set the Authentication Mode to "Mixed Mode", Define a strong password (example: @sql2008), in the Specify SQL Server administrators section click "Add Current User". Select Next. At the "Error and Usage Reporting" screen, select Next At the "Installation Rules" screen, select Next At the "Ready to Install" screen, select Install At the Installation Progress screen, when the setup process is complete, select Next At the "Complete" screen, select Close. SQL Configuration: In the Windows Start Menu, launch the SQL Server Configuration Manager In the Left hand section of the window, highlight SQL Server Services Verify that SQL Server Browser and SQL Server are Running In the left hand section of the window, expand SQL Server Network Configuration and highlight Protocols for MSSQLSERVER Enable Named pipes and TCP/IP Close the SQL Server Configuration Manager Restart the PC Installing SQL Server 2005 Backward Compatibility On the I/NET 2.42 installation CD, look in Support\SQLBCM_64Bit and launch the SQLServer2005_BC_x64.msi file Follow all the prompts on each screen and accept all defaults. Install Vista 5.1.7 Download and Run the TAC Vista Server 5.1.7 installation package. Accept all default settings Do not start the Vista Server at this time Install I/NET Seven 2.42 Install I/NET Seven 2.42 using the installation CD Follow prompts and use defaults When prompted for the SQL password, select "Windows Authentication" Restart the PC Open I/NET Configuration through the start menu. Modify the default Config profile or create a new profile. Close I/NET Configuration Start I/NET Activate any Vista Licensing Start Vista Server Start Vista Workstation

Issue Who edited an individual? Can I see in AMT who edited an individual? Environment I/NET AMT Cause When you want to know who last edited a individual you can track down this information in AMT. Resolution See the picture below. The first record, as an example, tells the following: Device name: 001-00003 - 001 stands for "Tenant 1" 00003 stands for "Individual 3" Event Type: Edit -Indiv. TAC - Tells that an individual was edited by user TAC   The editing user is recorded as the Initials assigned for the user; see image below.

Issue When you look at I/NET points in a 527 though the web browser the points do not update and remain at a value of 0. This occurs if viewed from a graphic page or with a values page Environment Xenta 527 Cause The access level for the new user is set too low to enable the I/NET points to be displayed correctly. The root user will be able to see the points as the root access level is set correctly to allow the read function of the I/NET points. Resolution Under the Access rights part of the Web browser on the 527 navigate to the root level of the controller using the UP button When at the root level select the required user and check the R and R/W if write access is required.