Building Automation Knowledge Base

Issue When trying to activate a license in an AS-P/B the following error message was shown and the activation failed: Online activation: 12:57:24: Executing licensing command 12:57:24: Executing embedded operation: Activate ActivationID: ACT-xxx 12:57:32: Embedded operation: Activate failed: ASEmbeddedAPI internal error: Binary response does not contain feature information Error status information: FNO server response: Z(BACK_OFFICE%DEBACK_OFFICE+']\dBl&%MSM230312018I|B}~%ACT-xxxxx/jlSkkj1%<K!,b7OnpUy7 zqDFG#I$QGGR0:SYWJVGIuW}+iea 0\wR/`;yX'HGX*;;nEl]d0I+nHWh(VD"+a uwpf%XF[N6~!,^?R]y?VPCw\gB{"dSy2K7ph;_=qw.|c]Vp;.nlMbLl-~Z!UY<:=TFZEL~h=\V)>ML)ld0g'PPcjrosy&]p9Y((?II#*B5/U16X;o- 12:57:32: Licensing command completed 12:57:34: Activating licenses failed   Offline activation: 12:56:02: Executing licensing command 12:56:02: Executing embedded operation: ProcessResponseFile ResponseFile: C:\Users\Mitthem\Desktop\Garage\response\xxxxxxx\8ba20b60-b19c-4a5d-8fea-693ef9282c8c.bin 12:56:03: Embedded operation: ProcessResponseFile failed: ASEmbeddedAPI internal error: Binary response does not contain feature information Error status information:  12:56:03: Licensing command completed 12:56:05: Activating licenses failed Product Line  EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Device Administrator (DA)  Embedded Licenses Cause The reason for the issue was that the number of available licenses for activation was 0, but the error message in DA was not indicating that. The Device Administrator (DA) showed that two licenses were available but were out of sync. Resolution When looking at the Entitlement in DA, it had a yellow dot on it, indicating that it was added offline. In DA version 5.0.2 and later, DA contacts the License server directly when adding an Entitlement in prior versions this was done through the AS-P. In DA version 5.0.2 and later, it is enough that the computer where DA is installed has an internet connection when adding an Entitlement online. After upgrading DA to version 5.0.2 and refreshing the Entitlement, the Device Administrator showed the correct number of available licenses.    If upgrading the site to this version is not possible, the Entitlement ID / Activation ID availability and device list can be verified by using the User Portal FlexNet Login (flexnetoperations.com) It is also possible to run Device Administrator version 5.0.2 with the concurrent site version used as long as the Servers are at 4.0.4 and above to check, verify and activate licenses.     Important Note: Device Administrator 5.0.3 and above will NOT support lower-version Automation Servers as 5.0.2 does.  This is due to new features of embedded licenses for servers as well as the handling of servers without internet connections.  In this case, ALL servers must run the same version as the Device Administrator version when handling licenses.         Further information on Automation Server Licensing Overview is available through the online WebHelp.  

Issue Error 'The UPREV engine was asked to process an invalid code type' when flashing the firmware in the controller. Product Line Andover Continuum Environment bCX9640 CX9680 ACX5720 ACX5740 Cause RAM issues Resolution Using a browser login to the controller and perform a 'Clear Database Backup', commit changes and restart the controller. When the controller has re-started  disconnect the battery, power down the controller and after a minute power the controller up and re-connect the battery. Wait for the controller to come back online and then try the uprev operation once again.

Issue When attempting to detach an AS, PCT continues to shown the server as being attached to the ES.   Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool 1.x (PCT) Cause In PCT, when an AS is detached from its parent ES, the ES name still appears in the Added to parent column of the Servers list. Resolution Once the AS has been detached from an ES it can be added to another ES though Workstation using the following steps even though the "Added to parents" column shows otherwise.   To create a SmartX server In WorkStation, in the System Tree panel, select the Servers folder. On the File menu, point to New and then click Server . In the Create Object wizard, in the Name box, type a name for the SmartX server. In the Description box, type descriptive information about the SmartX server. Click Next . In the Configure IP/DNS Address and Port page, in the Address box, type the IP address or fully qualified domain name of the SmartX server. Notice If the SmartX server has been assigned a dynamic IP address, use the fully qualified domain name of the SmartX server instead of the IP address. In the Protocol box, select a protocol for the SmartX server. For more information, see EcoStruxure BMS Server Communication . In the Port box, enter a port number. Click Create. In the Log on dialog box, in the Password box, type the custom password if required. Click OK.   For more information, see Creating a SmartX Server

Issue Cannot activate embedded license on Automation server, either online or offline, with error: FlexNet Embedded error: The allowed time to process the response has expired.   Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Cause Automation Server has wrong date and time. Resolution Make sure that Automation Server has correct date, time and time zone. Automation Server can be connected to NTP server to synchronize its clock, refer to Synchronizing the Automation Server Clock.

Issue In SpaceLogic BACnet/IP controllers, a DHCP configuration takes longer than a Static IP configuration to start BACnet communications after a power cycle or restart. Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller (MP-C) Building Operation Multi-purpose VAV (MP-V) Building Operation Room Controller (RP-C) Building Operation Room VAV (RP-V) Cause The DHCP IP address assignment flow diagram is depicted in this WebHelp article: IP Address Settings for IP Communications. As a part of the failover process, once the controller receives a DHCP lease, it will send multiple ARP requests to ensure the IP address is not being used by another device, further delaying BACnet communications. If it does not detect another device using that IP, it will use the IP it was given to lease. Also, SpaceLogic BACnet/IP controllers store the IP address and port of the controllers for which they have External Binds (Consumers/Producers). If a device is unavailable at that IP address because the DHCP lease has changed, the controller will have to use WHO-IS to find the new address of that controller. Resolution Configure the SpaceLogic BACnet/IP controller with a Static IP address, so the controller will boot directly using a Static IP address and start communicating via BACnet/IP. If on the AS-P Secondary Network with 10.110.210.0/24 network where AS-P DHCP server leases IP addresses from 2 and goes higher, assign static IP in a higher number range (0-254) for the last octet.

Issue BACnet alarm state doesn't update when the monitored variable triggers the alarm in PCT. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause BACnet alarms require a live device to send alarms to EBO. Since PCT doesn't have any live devices, BACnet alarms don't work in PCT. Resolution The BACnet alarm feature is not supported in PCT.

Issue Need to disable HTTP access for both SOAP web service and Web Client to allow HTTPS access only. Product Line EcoStruxure Security Expert Environment Security Expert Server Security Expert SOAP Web Service Security Expert Web Client Cause Need to disable HTTP access for enhanced cybersecurity Resolution Disable HTTP access for SOAP: Navigate to the SOAP IIS Directory, by default this is "C:\inetpub\wwwroot\SecurityExpertSOAPService" and open the "Web.config" file using a text editor such as Notepad or Notepad++. Scroll down to the <services> section and comment out the following two lines: <endpoint address="" binding="basicHttpBinding" bindingConfiguration="basicHttpEndpointBinding" contract="GXWCF2.IService1" /> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" />   To confirm that the HTTPS version of the service is accessible, paste the following link into the URL bar and replace the placeholders with the relevant values: https://<pcname>.<domainname>:<portnumber>/SecurityExpertSOAPService/service.svc. A web page will open with a message saying that the service has been created, this confirms SOAP is working correctly. Disable HTTP access for Web Client: Open Internet Information Server (IIS) manager.  Right click on the SecurityExpertWeb site and select "Edit Bindings".   Remove the HTTP site binding. Configure Web Client to connect to SOAP via HTTPs: Navigate to the IIS directory for the Web Client, by default this is "C:\inetpub\wwwroot\SecurityExpertWebClient". Go to the 'include' directory and open the file 'soap.connect.php" Modify the address on the $wsdl = to the HTTPS SOAP address, and change the port number as well. Additionally, 'localhost' does not work, and it must be changed to hostname with qualified domain name. See below image for reference: Once this change is made it should now be possible to browse to the web client over HTTPS.

Issue Unsure whether a certificate is in the required PEM file format and what fields it includes to ensure the correct file is installed on the correct server. Sample of certificate -----BEGIN CERTIFICATE----- MIIF+TCCBOGgAwIBAgIRAOUXUXsbB/LpS0VTQsz/HFcwDQYJKoZIhvcNAQELBQAw gY8xCzAJBgNVBAYTAkdCMRswGQYDVQQIExJHcmVhdGVyIE1hbmNoZXN0ZXIxEDAO BgNVBAcTB1NhbGZvcmQxGDAWBgNVBAoTD1NlY3RpZ28gTGltaXRlZDE3MDUGA1UE AxMuU2VjdGlnbyBSU0EgRG9tYWluIFZhbGlkYXRpb24gU2VjdXJlIFNlcnZlciBD QTAeFw0xOTAxMTcwMDAwMDBaFw0xOTA0MTcyMzU5NTlaMFAxITAfBgNVBAsTGERv bWFpbiBDb250cm9sIFZhbGlkYXRlZDERMA8GA1UECxMIRnJlZSBTU0wxGDAWBgNV BAMTD3dlYi1zZWN1cml0eS5jejCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoC ggEBAMNC5twUz78YyvW9Y+avpBZLZjGFLZbNZN3tukWL/1wuwLUrhuCju1IDXWnJ a7vu4IFA/m/fgD68Y+I6BEF/tdw94TGc/X0n+Q326ZB3ff8e5+GF2o2oXQCUEX60 wGv17zIx8jCYZtaP9rWekUzWmkNPagImboWeYSLWkt7GvdJCU7VY8kpKm7Y/JF/P Qs4Z5+d4HMsfknJ+PofI7Ve3wT0aPE4aiQ3+MWryxcnZYzH7xNpeB7UbkfFIeDki 4X1vkVFM2Do07IkY9dO8d0UNI3lDDJDpxCCW4kVOl8yQTRtmyPZmtXk5uoyFcCEh KP5/T2gxNr9KNzIornE0F7LZfpMCAwEAAaOCAowwggKIMB8GA1UdIwQYMBaAFI2M XsRUrYrhd+mb+ZsF4bgBjWHhMB0GA1UdDgQWBBSHdiVoz7sMpYkdFsQWYHoMcJZU IzAOBgNVHQ8BAf8EBAMCBaAwDAYDVR0TAQH/BAIwADAdBgNVHSUEFjAUBggrBgEF BQcDAQYIKwYBBQUHAwIwSQYDVR0gBEIwQDA0BgsrBgEEAbIxAQICBzAlMCMGCCsG AQUFBwIBFhdodHRwczovL3NlY3RpZ28uY29tL0NQUzAIBgZngQwBAgEwgYQGCCsG AQUFBwEBBHgwdjBPBggrBgEFBQcwAoZDaHR0cDovL2NydC5zZWN0aWdvLmNvbS9T ZWN0aWdvUlNBRG9tYWluVmFsaWRhdGlvblNlY3VyZVNlcnZlckNBLmNydDAjBggr BgEFBQcwAYYXaHR0cDovL29jc3Auc2VjdGlnby5jb20wLwYDVR0RBCgwJoIPd2Vi LXNlY3VyaXR5LmN6ghN3d3cud2ViLXNlY3VyaXR5LmN6MIIBBAYKKwYBBAHWeQIE AgSB9QSB8gDwAHYAu9nfvB+KcbWTlCOXqpJ7RzhXlQqrUugakJZkNo4e0YUAAAFo Ww+ePQAABAMARzBFAiEAtZoULgmDyEppYK9nmDWNRjRGcE+BBo/DLaaoaYWg7C8C IH+0UCda6Txcl05inAsMpzlePELyZ3hawgEdmMugK3bXAHYAdH7agzGtMxCRIZzO JU9CcMK//V5CIAjGNzV55hB7zFYAAAFoWw+eiwAABAMARzBFAiEAmdEbql+1pWWf HmpkY34JziCOQzaDlFVtUFen+blgIWwCIBVnwDD3vnwSsrO2T5Clo5Pjqa+xxU7O trLo/ZRGkICBMA0GCSqGSIb3DQEBCwUAA4IBAQAzOM9lS3RSU7rLy8T3BfixHvua ErZ+YOHCHpYhlCeSuFZ66jVHueYWvgfF8A+enRdMM0k0z0PC9enREnumNDq3msCf WYhSLd5lDXiEddg2GCrXkwhOFfOiG0tywS5CD+hLsTq1LQkWDQg7EKlIb6ddhaZO IYEQ9xwE7aehynQEvAjv3UyevMYfvw7glY+MW5bkMfsxPndDD1gDbnYt8kyenjcv odjnkvTw4ngnCy1gF9mVWkgQsE1j34FER1bVtR/FlspI0FB+ogV4Qhso1N23DwtF VDKxH8p+ddYh1LX4b6Oy3dZqzt4HOcunPKsFv36ABpeTs8FPOjgQueTWfHQ4 -----END CERTIFICATE----- Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Automation Server Building Operation Edge Server Cause A third party provides the certificate files and can have names different from the server installed on and in different formats. Resolution Open the file with a text editor (as seen above in the Issue section). PEM files can include a header or footer that could help identify the certificate. The example above does not. The body has a beginning and ending to describe its contents. —–BEGIN CERTIFICATE REQUEST—– and —–END CERTIFICATE REQUEST—– show a CSR in PEM format. —–BEGIN RSA PRIVATE KEY—– and —–END RSA PRIVATE KEY—– show a private key in PEM format. —–BEGIN CERTIFICATE—– and —–END CERTIFICATE—– show a certificate file in PEM format. The format would look like this if the PEM file included the SSL certificate chain. —–BEGIN CERTIFICATE—– //end-user —–END CERTIFICATE—– —–BEGIN CERTIFICATE—– //intermediate —–END CERTIFICATE—– —–BEGIN CERTIFICATE—– //root —–END CERTIFICATE—– NOTE: There must be a blank line after the END is defined. Ensure there is only one certificate in the file to examine. You may have to copy the file multiple times, open each one, and retain only one per file. Open Command Prompt and find a copy of OpenSSL installed on the machine. OpenSSL installed with EBO Use the following command, where server.pem is the file and file type you are inspecting. openssl.exe x509 -in server.pem -text -noout​ Example output from sample above.  Certificate: Data: Version: 3 (0x2) Serial Number: e5:17:51:7b:1b:07:f2:e9:4b:45:53:42:cc:ff:1c:57 Signature Algorithm: sha256WithRSAEncryption Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA Validity Not Before: Jan 17 00:00:00 2019 GMT Not After : Apr 17 23:59:59 2019 GMT Subject: OU = Domain Control Validated, OU = Free SSL, CN = web-security.cz Subject Public Key Info: Public Key Algorithm: rsaEncryption RSA Public-Key: (2048 bit) Modulus: 00:c3:42:e6:dc:14:cf:bf:18:ca:f5:bd:63:e6:af: a4:16:4b:66:31:85:2d:96:cd:64:dd:ed:ba:45:8b: ff:5c:2e:c0:b5:2b:86:e0:a3:bb:52:03:5d:69:c9: 6b:bb:ee:e0:81:40:fe:6f:df:80:3e:bc:63:e2:3a: 04:41:7f:b5:dc:3d:e1:31:9c:fd:7d:27:f9:0d:f6: e9:90:77:7d:ff:1e:e7:e1:85:da:8d:a8:5d:00:94: 11:7e:b4:c0:6b:f5:ef:32:31:f2:30:98:66:d6:8f: f6:b5:9e:91:4c:d6:9a:43:4f:6a:02:26:6e:85:9e: 61:22:d6:92:de:c6:bd:d2:42:53:b5:58:f2:4a:4a: 9b:b6:3f:24:5f:cf:42:ce:19:e7:e7:78:1c:cb:1f: 92:72:7e:3e:87:c8:ed:57:b7:c1:3d:1a:3c:4e:1a: 89:0d:fe:31:6a:f2:c5:c9:d9:63:31:fb:c4:da:5e: 07:b5:1b:91:f1:48:78:39:22:e1:7d:6f:91:51:4c: d8:3a:34:ec:89:18:f5:d3:bc:77:45:0d:23:79:43: 0c:90:e9:c4:20:96:e2:45:4e:97:cc:90:4d:1b:66: c8:f6:66:b5:79:39:ba:8c:85:70:21:21:28:fe:7f: 4f:68:31:36:bf:4a:37:32:28:ae:71:34:17:b2:d9: 7e:93 Exponent: 65537 (0x10001) X509v3 extensions: X509v3 Authority Key Identifier: keyid:8D:8C:5E:C4:54:AD:8A:E1:77:E9:9B:F9:9B:05:E1:B8:01:8D:61:E1 X509v3 Subject Key Identifier: 87:76:25:68:CF:BB:0C:A5:89:1D:16:C4:16:60:7A:0C:70:96:54:23 X509v3 Key Usage: critical Digital Signature, Key Encipherment X509v3 Basic Constraints: critical CA:FALSE X509v3 Extended Key Usage: TLS Web Server Authentication, TLS Web Client Authentication X509v3 Certificate Policies: Policy: 1.3.6.1.4.1.6449.1.2.2.7 CPS: https://sectigo.com/CPS Policy: 2.23.140.1.2.1 Authority Information Access: CA Issuers - URI:http://crt.sectigo.com/SectigoRSADomainValidationSecureServerCA.crt OCSP - URI:http://ocsp.sectigo.com X509v3 Subject Alternative Name: DNS:web-security.cz, DNS:www.web-security.cz CT Precertificate SCTs: Signed Certificate Timestamp: Version : v1 (0x0) Log ID : BB:D9:DF:BC:1F:8A:71:B5:93:94:23:97:AA:92:7B:47: 38:57:95:0A:AB:52:E8:1A:90:96:64:36:8E:1E:D1:85 Timestamp : Jan 17 09:06:16.765 2019 GMT Extensions: none Signature : ecdsa-with-SHA256 30:45:02:21:00:B5:9A:14:2E:09:83:C8:4A:69:60:AF: 67:98:35:8D:46:34:46:70:4F:81:06:8F:C3:2D:A6:A8: 69:85:A0:EC:2F:02:20:7F:B4:50:27:5A:E9:3C:5C:97: 4E:62:9C:0B:0C:A7:39:5E:3C:42:F2:67:78:5A:C2:01: 1D:98:CB:A0:2B:76:D7 Signed Certificate Timestamp: Version : v1 (0x0) Log ID : 74:7E:DA:83:31:AD:33:10:91:21:9C:CE:25:4F:42:70: C2:BF:FD:5E:42:20:08:C6:37:35:79:E6:10:7B:CC:56 Timestamp : Jan 17 09:06:16.843 2019 GMT Extensions: none Signature : ecdsa-with-SHA256 30:45:02:21:00:99:D1:1B:AA:5F:B5:A5:65:9F:1E:6A: 64:63:7E:09:CE:20:8E:43:36:83:94:55:6D:50:57:A7: F9:B9:60:21:6C:02:20:15:67:C0:30:F7:BE:7C:12:B2: B3:B6:4F:90:A5:A3:93:E3:A9:AF:B1:C5:4E:CE:B6:B2: E8:FD:94:46:90:80:81 Signature Algorithm: sha256WithRSAEncryption 33:38:cf:65:4b:74:52:53:ba:cb:cb:c4:f7:05:f8:b1:1e:fb: 9a:12:b6:7e:60:e1:c2:1e:96:21:94:27:92:b8:56:7a:ea:35: 47:b9:e6:16:be:07:c5:f0:0f:9e:9d:17:4c:33:49:34:cf:43: c2:f5:e9:d1:12:7b:a6:34:3a:b7:9a:c0:9f:59:88:52:2d:de: 65:0d:78:84:75:d8:36:18:2a:d7:93:08:4e:15:f3:a2:1b:4b: 72:c1:2e:42:0f:e8:4b:b1:3a:b5:2d:09:16:0d:08:3b:10:a9: 48:6f:a7:5d:85:a6:4e:21:81:10:f7:1c:04:ed:a7:a1:ca:74: 04:bc:08:ef:dd:4c:9e:bc:c6:1f:bf:0e:e0:95:8f:8c:5b:96: e4:31:fb:31:3e:77:43:0f:58:03:6e:76:2d:f2:4c:9e:9e:37: 2f:a1:d8:e7:92:f4:f0:e2:78:27:0b:2d:60:17:d9:95:5a:48: 10:b0:4d:63:df:81:44:47:56:d5:b5:1f:c5:96:ca:48:d0:50: 7e:a2:05:78:42:1b:28:d4:dd:b7:0f:0b:45:54:32:b1:1f:ca: 7e:75:d6:21:d4:b5:f8:6f:a3:b2:dd:d6:6a:ce:de:07:39:cb: a7:3c:ab:05:bf:7e:80:06:97:93:b3:c1:4f:3a:38:10:b9:e4: d6:7c:74:38 ​ Notable fields include, Issuer: CN = : This is the issuer's common name (CN), Sectigo RSA Domain Validation Secure Server CA, which is the name on the certificate that signed it. If it is the same as a Subject: CN =, then it is, in most cases, Self-Signed. CA Certificates are self-signed and added to a client system in a trust store to be trusted. Validity: Not After: This is the expiration date Subject: CN = : This is the server on which it should be installed common name (CN), in this case, web-security.cz Subject Alternative Name: This Subject Alternative Name (SAN) field can specify alternate server names, like local DNS or IP address. If this server is being used to server content from multiple domains and/or subdomains, all will be listed here. In this sample, two DNS names are listed: web-security-cz and www.web-security.cz. Compare the Common Name (CN) or Subject Alternative Name (SAN) to the address or IP address used to access the server; if it is not one of the included names, then certificate validation will fail. Reference this article to check validity: Verify certificates with OpenSSL

Issue Can the user set the 'Number of States' and the 'State Text' in a multi state object? Product Line EcoStruxure Building Operation Environment BACnet b3 controllers Multi-state values Cause The b3 firmware does not allow the Number of States or State Text to be modified This is Function as designed. Resolution Continuum DOES NOT allow changes to the default number of states and state labels. The 'Number of States' field is read only. An attempt to change any of the label will result in the following error: An error code was returned from a BACnet operation, but the reason could not be determined. The same is seen in EBO if any attempt is made to edit the State Text, see below

Issue Check the host and intermediate certificates with a CA certificate to verify the authentication chain before importing them into EBO servers. Product Line EcoStruxure Building Operation Environment Enterprise Central Enterprise Server Automation Server Edge Server Cause Certificates are provided and can be assigned incorrectly or to the incorrect server; therefore, they do not function as expected. Resolution Verify you have the following: Host certificate in PEM file format Intermediate Certificates in one pem file, not including Certificate Authority (CA) cert CA Certificate where Issuer and Subject Name are the same, indicating it is self-signed. OpenSSL is installed on the computer with the files. Use OpenSSL installed with EBO or install as mentioned in Ensuring the SSL Host Certificate and key file are a matching pair Use this command:  openssl verify -CAfile ca.pem -untrusted intermediate.pem server.pem​ The explanation of the command is as follows: openssl verify: This initiates the certificate verification process. -CAfile ca.pem: Specifies the path to the PEM file containing the trusted CA (Certificate Authority) certificate. -untrusted intermediate.pem: Indicates the path to the PEM file containing the intermediate certificates. They are marked as untrusted because the system does not directly trust them, but their validity will be checked against the CA certificate. server.pem: Specifies the path to the PEM file containing the host server certificate you want to verify. The expected responses are:  server.pem: OK: Verification successful, indicating the server certificate is valid and its chain of trust is established. Error messages: If any errors occur during verification, they'll be displayed in the output. Common errors include certificate expiration, invalid signatures, or missing intermediate certificates Additional information: Ensure the file paths are correct and the certificates are in PEM format Ensure the host and intermediate certificates are installed on the server device and the CA Certificate on the client device. If you encounter issues, double-check the validity of the file permissions and certificates. For more detailed output, add the -verbose option to the command. To check expiration dates, use  openssl x509 -in server.pem -noout -dates

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Importing certificates into EBO may require OpenSSL to perform the tasks. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Device Administrator Building Operation Automation Server Cause OpenSSL needs to be used to manipulate certificates so they are in the correct format for importing into EBO Servers. Resolution OpenSSL is installed with Enterprise Server, Enterprise Central, and Device Administrator, so use the following path to resolve your installation. In this example, EBO 2022 is installed on the C Drive, so a change in the path may be necessary for your installation. In EBO 2023, OpenSSL was upgraded to 3.x version (3.0.8 dated 7 Feb 2023). Enterprise Server Location: C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 4.0\Enterprise Server\bin\openssl.exe Device Administrator Location: C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 4.0\Device Administrator\OpenSSL\openssl.exe One can use the command openssl version to see the version installed. In this example with EBO 2022 OpenSSL version 1.1.1l (Letter L) dated 24 Aug 2021 is installed.   Enterprise Server  Device Administrator  Use Copy Path to use openssl.exe in the current directory In Windows Explorer, find openssl.exe Hold SHIFT, Right-Click on openssl.exe, and select Copy Path Paste into the command prompt, and you will see double quotes since the path can contain spaces. Continue to type your command and reference files by name in the current directory. 

Issue bCX9640, CX9680, ACX5720 and ACX5740 do not have ACCRestartMode system variable. Product Line Andover Continuum Environment CyberStation bCX9640 CX9680 ACX5720 ACX5740 Cause The restart mode of the second generation Infinity CX controllers (9640, 9680, 5720/40) is not user selectable. Resolution The second generation Infinity CX controllers (9640, 9680, 5720/40) have a fixed startup sequence as follows: Warm to Cool to Cold, meaning the controller will ALWAYS first attempt to WARM start, if warm start is not possible the controller will attempt a COOL start, if cool start if not possible the controller will attempt a COLD start. Warm start: Controller is re-starting with its RAM memory intact because the controller has remained powered or the memory has been kept by the battery. In this case all the configuration data (points, programs) and run time data (logs, points current values) is restored. Cool start: Controller is re-starting with its RAM memory erased or is unable to restore data from RAM for whatever reason. In this case the configuration data only (points, programs) is restored provided it has been previously backed up to flash memory. NOTE: Personnel objects are NOT kept in flash, upon cool start the controller will automatically request a personnel distribution from its access server CyberStation. Cold start: Controller unable to warm start or cool start, all configuration and runtime data will be lost. It must be reloaded from CyberStation.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Alarms cannot be sent to recipient CyberStation (Workstation) when controller has lost the link to the CyberStation in regard to the alarmed point in Import/Export table. The new alarm shows up in Active Alarm View only after the CyberStation is rebooted Product Line Andover Continuum Environment Workstation, CyberStation NetController (CX99xx, CX96xx) Cause Import/Export table in the NetController does not have the link to the workstation for the alarmed point. Resolution Backup current DB. Shutdown Continuum from all the CyberStations. Execute ImpExpFixupUtil.exe from Continuum install folder (C:\Program Files\Continuum). Reload all the NetController with the "Do not reload attached objects" option.

Issue IO Module properties show Firmware version 0.000. The module is online but no values can be read/written to/from the IO module. Product Line EcoStruxure Building Operation Environment IO Modules Automation Server Premium Building Operation Workstation Cause This can be caused by a module mismatch where the module configured in Workstation is not the same type as the physical module.  The module is shown as configured and online, but upon closer inspection of the I/O modules properties the "Module Type Mismatch" property is set to true. Resolution Double-check the module type shown under "Model Name" and correct it to match the module type printed on the IO module.  If there are not any points configured on the module then simply delete and recreate the module with the correct type.  However, if points are configured and bound and need to be retained follow the process below:- Change the module ID of the affected module configured in workstation to NULL to release the module id Create a new module with the correct type and assign the module id released in step 1 Drag the points over from the incorrect module to the new module Check the points are working as expected (the new module must support the point type) Delete the old module as it is not required Additionally, modules with a 'V' variant, such as the AO-8/AO-V-8 and UI-8.AO4/UI8.AO-V-4,  are different module types and one cannot directly replace the other.  Doing so will generate a module type mismatch.

Issue When installing PCT 2 the following error is seen: Error: System.Management.Automation.CommandNotFoundException: The term 'Get-VM' is not recognized as a name of a cmdlet, function,script file, or executable program. Product Line EcoStruxure Building Operation Environment Project Configuration Tool 2.0 Cause The Hyper-V Module for Windows PowerShell is not installed. Resolution Follow these steps in Windows 10 to install the Hyper-V Module for Windows PowerShell: Right-click on the Start button and click Programs and Features. In the Programs and Features dialog, click Turn Windows features on or off In the Windows Features dialog, check the box for Hyper-V Module for Windows PowerShell and click OK. The dialog will signal completion and the module will be installed.

Issue Alarms cannot be created in a BACnet b3 controller because the fields are grayed out. Product Line Andover Continuum Environment Continuum Cyberstation b3 BACnet MS/TP controllers Cause Alarms are created differently in a BACnet controller than with an Infinet controller.  These fields are grayed out since they are not used for alarm creation in a BACnet controller. Resolution There are instructions in the BACnet section in the Continuum help for creating an event notification and then mapping the point and the event notification within an alarm enrolment. For an example see AlarmCreatingAndConfiguring BACnet.doc

  Issue How can system alarms be configured so that electronic signatures are required? Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Alarm Decoration rules are required to configure change control/electronic signatures for system alarms. Resolution Use the Alarm Decoration filters to apply/override settings for alarms. Create an Alarm Decoration Rule under ~/System/Alarm Control Panel/Alarm Decoration   Select the Alarm Decoration rule that filters on all System Alarms or the specific ones, select to override electric signature, and set it to True.    

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In some cases, the event and trend databases can grow really big, although not all the space in the files is used. Therefore, one needs a way to verify that vacuuming the database will help. Product Line EcoStruxure Building Operation Environment SQLite Building Operation Enterprise Server Building Operation Enterprise Central Cause Frequent inserts, updates, and deletes can cause the database file to become fragmented - where data for a single table or index is scattered around the database file. Running VACUUM ensures that each table and index is largely stored contiguously within the database file. In some cases, VACUUM may also reduce the number of partially filled pages in the database, reducing the size of the database file further. Read further information here: https://www.sqlite.org/lang_vacuum.html Definitions are documented here: https://www.sqlite.org/pragma.html  PRAGMA schema.freelist_count; Returns the number of unused pages in the database file. PRAGMA schema.page_count; Returns the total number of pages in the database file. PRAGMA schema.page_size; Returns the page size in bytes (B), which must be a power of two between 512 and 65536. Resolution Stop the Enterprise Server or Enterprise Central. Open SQLiteStudio (link to download) Select "Databases" --> "Add database" Find the event.db or trend.db file from the "historical" folder of the EBO database folder. Use this article to locate for your installation - Clean db for Enterprise Server or Enterprise Central On the added database, right-click and select Connect to the database In the query tab, paste the following command: SELECT (SELECT freelist_count FROM pragma_freelist_count()) AS FreeList_Count, (SELECT page_count FROM pragma_page_count()) AS Page_Count, ((SELECT page_count FROM pragma_page_count()) - (SELECT freelist_count FROM pragma_freelist_count())) AS Used_Page_Count, ROUND(CAST((CAST((SELECT freelist_count FROM pragma_freelist_count()) AS REAL) / CAST((SELECT page_count FROM pragma_page_count()) AS REAL)) * 100 AS NUMERIC),2) AS Percent_Free, (SELECT page_size FROM pragma_page_size()) AS Page_Size_B, ROUND(CAST(((SELECT freelist_count FROM pragma_freelist_count()) * (SELECT page_size FROM pragma_page_size())) / (1024.0 * 1024.0) AS NUMERIC),3) AS Estimated_Space_MB; Click the blue play button above the Query tab.  Review the Percent_Free and Estimated_Space_MB, which will be returned at a minimum, to decide if you want to perform the 'vacuum' command. The vacuum process is slow, as it was designed to operate in the background. Shrink the SQLite event and trend databases. If the Percent_Free is above 80, this is the better option: Shrink the SQLite event and trends databases (Option 2) by creating a new file.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In some cases, the event and trend database can grow really big, although not all the space in the files is used. In extreme cases, there is more free space than used space and it is quicker to create a separate file. Product Line EcoStruxure Building Operation Environment SQlite Building Operation Enterprise Server Building Operation Enterprise Central Cause Frequent inserts, updates, and deletes can cause the database file to become fragmented - where data for a single table or index is scattered around the database file. Running VACUUM ensures that each table and index is largely stored contiguously within the database file. In some cases, VACUUM may also reduce the number of partially filled pages in the database, reducing the size of the database file further. Read further information here: https://www.sqlite.org/lang_vacuum.html Resolution Stop the Enterprise Server or Enterprise Central. Open SQLiteStudio (link to download) Select "Databases" --> "Add database" Find the event.db or trend.db file from the "historical" folder of the EBO database folder. Use this article to locate for your installation - Clean db for Enterprise Server or Enterprise Central On the added database, right-click and select Connect to the database In the query tab, paste the following command: VACUUM main INTO 'C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 6.0\Enterprise Server\db\Historical\event2.db'; Update the path to match your installation. One can SHIFT-RIGHT-CLICK the event.db or trend.db and select Copy as Path, then select everything inside the single quotes and paste. The paste will include double quotes, so delete those and leave the single quotes Update the database name to ensure it is unique. Click the blue play button above the Query tab. Depending on the size and amount of free space, this can take seconds to days to complete. One can monitor the progress in Windows Explorer by seeing the Size and Date Modified field update. Append .old to the end of the original file and rename the new file, event.db or trend.db, so it replaces the original. Start the Enterprise Server or Enterprise Central.

Issue SLP BACnet Setpoint limits Product Line EcoStruxure Building Operation, Andover Continuum, Field Devices Environment SpaceLogic SLP Series Cause The BACnet Object "Temperature Setpoint" includes properties Minimum and Maximum values These can be used to limit the setpoint, however the values are not saved in non volatile memory, thus the value revert to default after a power cycle (0 and 50 degC). The Setpoint object needs to be manually downloaded from EBO following a power cycle to set these properties. These properties cannot be written to individually. Thus changing these properties is unlikely to be good practice. Resolution A script program can be used to set limits to the Temperature Setpoint. Example below Note the "Value transfer settings" need changing to "Transfer value each time..." as below