Building Automation Knowledge Base

Issue DPUs / SCUs with addresses 28 thru 31 will give you "Deny Entry Tenant" message Environment 7798C & I/Net Seven rev 2.41 & above Cause During this time period, was the release of the OP5. This device occupies this address range. In I/Net Seven Rev 2.41 and 2.41A the 7798C has BIN file rev 1.12. With this BIN loaded on the 7798C will give you a "Deny Entry Tenant" on any card read. Resolution Replace the existing 7798C.BIN file with the 7798C.BIN rev 1.13 (out of I/Net Seven rev 2.43)   Please note that this bin file is not SBO compatible. At this time SBO has only a limited feature set for access control integration from I/NET.  Any SBO integration will limit DPU and SCU to addresses 0-27 on the 7798C  

Issue Values only appear to update in Workstation when performing an upload. Environment I/NET Seven 2.43 and above StruxureWare Building Operation 1.3.0.978 and above Cause I/NET Interface Global scan rates are set to 0 (disabled) Resolution The Global scan rates defined within the properties of the I/NET Interface should be set to a value greater than 0 to display and automatically update values and controller status from the I/NET system.  The default settings are set to 60 seconds and 5 seconds for the device updates and point updates respectively. Image below shows the location of these settings within Workstation:

Issue Auto Generated Reports not running in 64-bit Environment Environment I/NET 2.43 64-bit I/NET 2.42 64-bit Cause Issue with windows scheduler is causing Auto Generate reports to fail. Resolution Modify existing or newly created auto generate reports. Click on the Recurrence button On the "Task" Tab, modify the "Run" string. At end of the string you will notice sch=<ScheduleName>. Add the characters"/T0" or "-T0" as shown below Before:   After:

Issue Inventory and Serial Numbers for each of the Host Computers Product Line TAC INET Environment I/NET sites or Multiple I/NET sites under your responsibility Cause Desire to be organized and have site information quickly available Resolution The easiest way to collect the Serial Number and Version is from Help > About INET. Request a screen capture of each workstation with I/NET installed. This will give you the exact release, build, User/Site names and the serial number. Below is the splash screen which is seen when I/NET is opened: Then organize in a spreadsheet or folder structure which is kept up to date with any changes in the field. The trick is to have the correct screen capture from the correct computer. Designating as a File Master, Equalized Client, Remote Client, or Stand Alone would also be beneficial to have. Host Number for each Host Computer and a Static IP address would be excellent to keep in the spreadsheet.

Issue How many events are buffered when contact is lost Environment I/NET Cause How many events are stored if connection is lost between the different source HostPC, X527, SLI, SCU Resolution This differs depending on where the connection is lost: Xenta 527 lose contact with Host PC A Xenta can buffer 1000 event normally, this can be raised with command Eventcap SLI ex. 7798C lose contact with Xenta 527 SCU lose contact with SLI The messages are always passed as far up the chain as the communication allows. If the DPUs are talking to a 7798 or 7793 but communication from that device to a Xenta or host PC is broken, then it is the DCU that will buffer the messages using FIFO. The DPUs will not buffer.  If any message gets FIFO'd out then there will be a TAP overflow generated when communication is restored.

Issue I/NET Controller in StruxureWare Building Operation has a blue circle with a white down arrow on top of it. Environment I/NET Integration StruxureWare Building Operation Cause Any change to the I/NET controller will result in this indication requesting an upload. Changing a configuration in a time schedule or updating a calc extension on a point are two examples of what might cause this. Please note that the Upload DOES NOT complete the same action as a Station Save in I/NET. Upload will sync the StruxureWare Database with the I/NET database. To perform a station save from StruxureWare, right click on the Controller and select "backup". Resolution Expand the I/NET Interface network object Right click on the offending controller Select Upload Wait a few seconds. A refresh of the System Tree may be required.

Issue A specification for a power meter states that it provides KYZ pulse outputs. What is a KYZ pulse output? Product Line All Product Lines Environment Utility Meter with KYZ pulse outputs Cause Some meter specification sheets may state that the device outputs KYZ pulses. Resolution KYZ is a designation given to a relay used to create pulses for electrical metering applications. It is commonly a Form C relay (SPDT). The term KYZ refers to the contact designations: K for common, Y for Normally Open, and Z for Normally Closed.

Issue Sometimes the report templates in Seven Reports are not enough to meet the requirement of the customer. Specific filtering is required to make the report more efficient for specific information that the customer needs Environment I/NET Seven Reports Cause This kind of application is required for some projects. Resolution Open the report template that needs to be filtered. Click the "Design" button to enter the design mode of the report. Right click on the database item that needs to be filtered. For example, only a specific door needs to be reported, and then right click on the [DeviceName] item. Choose "Select Expert", and "is equals to" in the dropdown list. Entering the name of the door in the column besides, and click OK. If more complex filtering is needed, click on the “Show Formula” to realize using different formulas. Click "Preview" to check whether the filtering is working.

Issue Windows Application logs may be requested by Technical Support to assist with a reported issue. Product Line All Product Lines Environment All Microsoft Windows Operating Systems Cause Unspecified cause. Resolution Press WINDOWS + R on keyboard of the Windows system that the report is to be from. The Windows key is usually located between the CTRL and ALT keys and has a picture of a flag on it. Type Eventvwr.exe and click OK Event Viewer will now start. Expand Windows Logs and then right click on Application. Click on Save All Events As... When prompted save the file as an *.evtx file to an accessible location. Email the *.evtx file to your support representative.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue SevenReports Error when attempting to open report directly from Windows Explorer or Graphics link Error received: Error in command line parameters: Report Type: 255 Duration: 255 Error Text: C:\INETSevenData\Reports\xxxxxxxx.rpt   The Icon for SevenReports is incorrect: Environment SevenReports Windows7 Cause File association has some how become corrupt or it has been associated with the SevenReport.exe file after installing the SetupCrystalReportsXI.exe. Resolution In most cases the file association will occur automatically and there is no need to manually do this.  Best practice is to restart the computer after installation, this should stop this error from occurring. Should this error still occur then this will require manually repairing the .rpt file association within the registry. Edit the following Registry keys so they appear as shown below: 1. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt If there is an additional sub-key (folder) under the .rpt entry called UserChoice; then delete this key. 2. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt\OpenWithList If there are any other entries here they should be removed and this entry must match exactly as shown in this screen. 3. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt\OpenWith\Progids 4. Close the registry editor and Windows Explorer (if opened) 5. Re-open Windows Explorer, browse to the INET Seven Reports folder (default "C:\INET Seven Data\Reports") and see that the ICON has changed back to the correct type and that double clicking on any of the reports now opens correctly.  If not please contact Product Support.

Issue When swiping on reader of door 3 or door 4 on one SCU1284, door 1 or door 2 will be open instead. The transaction shows "Reader Exit". Environment I/NET Cause Door 1 or door 2 is set to dual direction entry. So the reader on door 3 or door 4 is regarded as the exit reader of door 1 or door 2. Resolution Set the "Exit Reader" option for the door to "None".

Issue Danish Ø alphabet character in I/NET 2.42 build 2316 while upgrade from StruxureWare Building Operation 1.3.0.724 Beta 1 to 1.3.0.802 Beta 2 Environment Windows operating system, I/NET 2.42 build 2316 loaded, StruxureWare Building Operation 1.3.0.724 Beta 1 wanting to upgrade to I/NET 2.42 build 2325 with 1.3.0.802 Beta 2 Cause Danish Ø character is not considered intelligent text. Upgrade from I/NET 2.42 build 2316 StruxureWare Building Operation 1.3.0.724 Beta 1 to 1.3.0.802 Beta 2 renders a empty database. StruxureWare Building Operation views the Danish character as unintelligent text and a filler such as a block, triangle or other symbol.   Resolution Workaround is to edit the names or characters used and replace characters not in the English alphabet. In the example below I have replaced any ambiguous characters with an X. The upgrade performs without issue. A second alternative is to upgrade I/NET to 2.42 build 2325 and StruxureWare Building Operation software to 1.3.0.802 Beta 2, which understands characters not in the English alphabet. Here I have placed Danish and Deutsch characters which upgrade without issue.

Issue Where should door connection be made on a SCU1284 Termination, Terminal number, PIN, SCU1284 Environment I/Net SCU1284 Cause What output to use for door contact Resolution This information is taken from TCON 312.  

Issue Various errors during installation of I/NET 2.42 and Vista 5.1.7 on a 64-bit Operating system Product Line TAC INET, TAC Vista Environment Windows 7 64-Bit Cause Windows 7 64-Bit Resolution Overview: Install SQL according the instructions found in the SQLExpress folder on the I/NET CD Run the SQL Server 2005 backwards compatibility tool located on the I/NET installation CD Install Vista 5.1.7 Install I/NET 2.42. Step-by-Step Process: Installing SQL Download SQL2008 Express 64 (SQLEXPR_x64_ENU.exe) bit from this location http://www.microsoft.com/en-us/download/details.aspx?id=1695 Run SQLEXPR_x64_ENU.exe In the left hand section, select Installation In the Right and section, select New SQL Server stand-alone installation of add features to an existing installation. At the "Setup Support Rules" screen select OK At the "Product Key" screen, select Next At the "License Terms" screen, check accept and select "Next" At the "Setup Support Files" screen, select Install At the "Setup Support Rules" screen, select Next At the "Feature Selection" screen select: Database Engine Services, SQL Server Replication, Management Tools - Basic (If Present) and SQL Client Connectivity SDK. Leave the Shared feature directory as default. At the "Instance Configuration" screen, select the Default instance option, accept the default Instance ID, accept the Instance root directory default settings and select next. At the "Disk Space Requirements" screen, select Next At the "Server Configuration" screen, under SQL Server Database Engine set the Account name to NT AUTHORITY/SYSTEM, leave the password field blanks, and set the startup type to automatic. Under SQL Server Browser Service, set the Startup Type to Automatic At the Database Engine Configuration screen, set the Authentication Mode to "Mixed Mode", Define a strong password (example: @sql2008), in the Specify SQL Server administrators section click "Add Current User". Select Next. At the "Error and Usage Reporting" screen, select Next At the "Installation Rules" screen, select Next At the "Ready to Install" screen, select Install At the Installation Progress screen, when the setup process is complete, select Next At the "Complete" screen, select Close. SQL Configuration: In the Windows Start Menu, launch the SQL Server Configuration Manager In the Left hand section of the window, highlight SQL Server Services Verify that SQL Server Browser and SQL Server are Running In the left hand section of the window, expand SQL Server Network Configuration and highlight Protocols for MSSQLSERVER Enable Named pipes and TCP/IP Close the SQL Server Configuration Manager Restart the PC Installing SQL Server 2005 Backward Compatibility On the I/NET 2.42 installation CD, look in Support\SQLBCM_64Bit and launch the SQLServer2005_BC_x64.msi file Follow all the prompts on each screen and accept all defaults. Install Vista 5.1.7 Download and Run the TAC Vista Server 5.1.7 installation package. Accept all default settings Do not start the Vista Server at this time Install I/NET Seven 2.42 Install I/NET Seven 2.42 using the installation CD Follow prompts and use defaults When prompted for the SQL password, select "Windows Authentication" Restart the PC Open I/NET Configuration through the start menu. Modify the default Config profile or create a new profile. Close I/NET Configuration Start I/NET Activate any Vista Licensing Start Vista Server Start Vista Workstation

Issue Who edited an individual? Can I see in AMT who edited an individual? Environment I/NET AMT Cause When you want to know who last edited a individual you can track down this information in AMT. Resolution See the picture below. The first record, as an example, tells the following: Device name: 001-00003 - 001 stands for "Tenant 1" 00003 stands for "Individual 3" Event Type: Edit -Indiv. TAC - Tells that an individual was edited by user TAC   The editing user is recorded as the Initials assigned for the user; see image below.

Issue When you look at I/NET points in a 527 though the web browser the points do not update and remain at a value of 0. This occurs if viewed from a graphic page or with a values page Environment Xenta 527 Cause The access level for the new user is set too low to enable the I/NET points to be displayed correctly. The root user will be able to see the points as the root access level is set correctly to allow the read function of the I/NET points. Resolution Under the Access rights part of the Web browser on the 527 navigate to the root level of the controller using the UP button When at the root level select the required user and check the R and R/W if write access is required.

Issue In some projects, there is demand for consuming application with the existing access control system. I/NET can realize simple consuming function through existing controller and specific card reader for consuming application. In this simple consuming system, one card has only one consuming chance in a specific period of time. For example, this application can be used in the canteen of the plant or company for lunch or supper. Environment Consuming system I/NET Cause In some cases this application is needed. Resolution We can use Anti-passback/Anti-tailgate features of I/NET. The following steps should be followed: Select a separate card reader specific for consuming use. Open the Door parameter in I/NET. Check the Anti-passback and Anti-tailgate options in the Door setting. Set one zone number for the "Entry zone" and "Exit zone". Open the ATS window to set the automatic time schedule. Add an APB Reset time schedule for this door. This step is to set the reset time for the consuming accumulation time period. For example, if just for lunch, one APB reset schedule can be added after the lunch time. And if for additional supper, one more APB reset schedule can be added after supper time. Connect a LED indicator to the DO point of the current door. It is used to indicate that whether this card swiping is valid for the current consuming period. Then the simple consuming application is finished. During each consuming accumulation time period, one card can only have one chance for consuming, which is indicated by the LED. More tries will receive deny information and the LED will not light up.

Issue Are DDC Controllers Leadership in Energy and Environmental Design Certified? Environment Site wanting Green Building Council Certification Cause Are DDC Controllers Leadership in Energy and Environmental Design Certified? Resolution The USGBC does not certify particular devices or controls systems such as I/NET, Continuum, or Xentas. LEED focuses on the design of the building and not on its actual energy consumption, and therefore it has suggested that LEED buildings should be tracked to discover whether the potential energy savings from the design are being used in practice. Five basic categories make up the design points system. Totaled together, these points determine your certification level. The level of certification depends upon the total number of points. As you can see, energy and atmosphere along with indoor environmental quality factors make up half of the available basic points. Five categories for accumulating points 1. Sustainable sites.... 26 Points 2. Water efficiency ....14 Points 3. Energy and atmosphere ....35 Points 4. Materials and resources.... 10 Points 5. Indoor environmental quality.... 15 Points 6. Innovation and Operations.... 6 Points 7. Regional Priority.... 4 Points Subtotal: 100 Points LEED 2009 for Existing Buildings: Operations & Maintenance 100 base points; 6 possible Innovation in Operations and 4 Regional Priority points Certified 40–49 points Silver 50–59 points Gold 60–79 points Platinum 80 points and above The U.S. Green Building Council is a national, non-profit organization that works to “promote the design and construction of buildings that are environmentally responsible, profitable and healthy places to live and work” (USGBC Mission Statement). The USGBC created the Leadership in Energy & Environmental Design® (LEED) Green Building Rating System. LEED was fashioned to provide a standard of measurement for defining a “green” building. It takes a whole building approach that encourages and guides a collaborative, integrated design and construction process. The program evaluates and recognizes performance of your buildings in accepted green design categories—Energy & Atmosphere, Water Efficiency, Materials & Resources, Indoor Environmental Quality and Sustainable Sites. Buildings are given a certification rating based on the number of points they receive in their evaluation. The four levels of LEED certification include: Certified Level, Silver Level, Gold Level, and Platinum Level. By becoming certified, building owners are given third-party validation of their contribution environment; qualify for various state and local government incentives; contribute to the growing knowledge base; receive a LEED certification plaque and official certificate; and receive marketing exposure through the USGBC website, case studies, and media  

Issue The need to verify the proper wire positions on a Xenta Server device Environment Vista XBuilder Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause Installing a Xenta Server device on a network Resolution Table 2.1: Connections on the Xenta device Position Description 1-2 Power supply. Minimum cross-sectional area 0.75 mm2 (AWG-19). 1 (G) - 24 V AC (or DC+) 2 (G0) - Ground 3-4 LonWorks TP/FT-10 connection 3 (C1) 4 (C2) 5-8 Internal port A RS-485 A connection 5 (RX/TX+) 6 (RX/TX-) 7 (RX+) 8 (RX-) Note that the interface RS-232 A (position 21) and interface RS-485 A (position 5-8) are internally connected to port A on the processor. Only one should be connected. 9 Ground 9 (G0) 10 Fail-safe Note Jumping these pins together while cycling power will flash the device and load the minimum amount of drivers necessary for communication. If an IP address has already been assigned fail-safe will NOT remove it. 11-15 Unused 16-17 Ground 16 (G0) 17 (G0) 18 Unused 19-20 Internal port C RS-485 C (SDLC) connection 19 (RX/TX+) 20 (RX/TX-) 21 Internal port A RS-232 A connection. Note that the interface RS-232 A (position 21) and interface RS-485 A (position 5-8) are internally connected to port A on the processor. Only one should be connected. 22 Internal port B RS-232 B console connection 23 Ethernet 10Base-T connection 24 Service pin Caution G0 equals GROUND. Only G0 may be connected to protective ground.

Issue Microsoft Visual Studio causes Just-In-Time Debugging Environment Windows Operating System Cause Visual Studio is installed on the PC and when attempting to perform a task, an error appears claiming Just-In-Time Debugging.  Resolution To disable Just-In-Time debugging: On the Tools menu, click Options. In the Options dialog box, select the Debugging folder. In the Debugging folder, select the Just-In-Time page. In the Enable Just-In-Time debugging of these types of code box, select or clear the relevant program types: Managed, Native, or Script. To disable Just-In-Time debugging, once it has been enabled, you must be running with Administrator privileges. Enabling Just-In-Time debugging sets a registry key, and Administrator privileges are required to change that key. Click OK.