How to save the Windows Application Log from Event Viewer (Eventvwr.exe)

[Product_Support]

Issue

Technical Support may request Windows Application logs to assist in diagnosing system or software issues.

Product Line

Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista

Environment

All supported Microsoft Windows client and server operating systems.

Cause

Unspecified cause.

Resolution

1. Open Event Viewer
   • Press Windows + R to open the Run dialog.
   • Type eventvwr and press Enter.
     
2. Navigate to Application Logs
   • In the left pane, expand Windows Logs.
   • Click on Application.
3. Save the Log
   • In the right-hand Actions pane, click Save All Events As...
   • Choose a location and file name.
   • Select .evtx as the file format.
   • When prompted, choose Display Information in English (or your preferred language).
   • Click OK to save.

     

4. Verification

   • To confirm the log was saved correctly:

     • Navigate to the saved location.

     • Double-click the .evtx file to open it in Event Viewer.

5. Send the File
   • Email the saved .evtx file to your support representative.
   • If needed, compress the file using ZIP before sending.

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Additional Notes for Windows Server

These steps apply identically to Windows Server 2016, 2019, and 2022.
You must be logged in with Administrator privileges to access and export logs.
For advanced filtering or automation, PowerShell can be used:

Get-WinEvent -LogName Application | Export-Clixml -Path "C:\Logs\ApplicationLog.xml"