Building Automation Knowledge Base

Issue Binding to a Graphic, what is the correct method? Product Line EcoStruxure Building Operation Environment Bindings Graphics Cause In the chapter "Binding Templates - Binding Values Using a Binding Template" in the "EcoStruxure Building Operation - Technical Reference Guide" it states "When creating bindings, follow the recommended general guidelines: create binding between Inputs and Outputs only, and do not create binding to Public Signals". Does that mean that you should not bind constants used in e.g. curve block or time delays or outputs from expression blocks to a graphic? Does that mean that you should not bind constants used in e.g. curve block or time delays or outputs from expression blocks to a graphic? Resolution Bindings from public signals to graphics is appropriate. When dealing with directional bindings (i.e. in from a schedule, out to an alarm, in from or out to another program, etc.), it's best to bind to input blocks or output blocks.  Graphics bindings are a different animal, though.  Among other things, they are bi-directional and only affect the system when the graphic is displayed.  They also exist to give the user access and control to values throughout the system (rather than to control routine data flow). Our primary reason for communicating this best practice is to help with the binding process.  Programs will operate with un-bound points, but we're encouraging users to simplify the binding process by relying on just inputs and outputs to interconnect a program with other logic and alarms.  In this way, you can visually scan the list of inputs and outputs to see which points still need to be bound. Since most programs typically have a much longer list of public signals, it's easier to overlook a missed public signal binding. Missed graphics bindings should be easier to catch but bindings to another program or alarm may be difficult to identify.

Issue Is it possible to create history buttons in a TGML graphic that navigate forward/backwards through previously viewed graphics? Product Line EcoStruxure Building Operation, TAC Vista Environment TGML graphics editor Cause Not all systems want to use the history buttons in the menu. Some user only have access to graphics. Resolution There is currently no supported way to do create a "back" or "forward" button natively inside the TGML. Options to the customer are: Use the History buttons in the header menu Use hotkey combinations: ALT+Left Arrow goes back one page ALT+Right Arrow goes forward one page

Issue PCT workstation displays message “Server version not compatible with client", when restoring a server configuration with new IDs. Product Line EcoStruxure Building Operation Environment Buildings Operation Project Configuration Tool Cause When backing up and restoring an AS-P/AS-B with a new ID in PCT at EBO 3.2.2.61, when logging back on with PCT using the installed EBO workstation,  the message “Server version not compatible with client" is displayed Resolution PCT is the offline programming tool but, it launches the workstation installed on the computer. If the workstation version on the computer is EBO 3.2.2.61, Hotfix 3.2.2.4002 (CP3) is required to be installed on the computer running PCT, taking the computer’s installed workstation version to 3.2.2.4002.

Issue When using EBO's registration page, the registration website that is opened allows the user to login and enter the new system ID, however, the user then cannot proceed any further. Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause The link https://registration.smartstruxure.schneider-electric.com/, which redirects to the https://registration.smartstruxure.schneider-electric.com/WebConnectUI/RegisterUser/home This page may not allow the user to complete the site’s registration with the new system ID. Resolution Register the site’s EBO new system ID using the following website address. https://registration.smartstruxure.schneider-electric.com/ebo/Home

Issue How to create a proper XLSX/Excel template under Alarm Triggered Notification of EcoStruxure Building Workstation, in order to receive the Multi trend logs report in the XLSX/Excel format. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation Cause Additional information is needed to create a template for presenting multi-trend log information in Excel XLSX format.    Resolution Below screenshot shows where users can select the Report format and XLSX template.   The multi trend log containing four Interval Trend Logs 1 to 4 with their time stamp is shown as below as an example   In order to get the XLSX multi trend log report in XLSX/Excel format upon receiving a trigger, the following XLSX template needs to be used containing two rows: The first header row contains the column headers from the trend log. The second row include the <Multi Log List> command   Here is final report in Excel/XLSX format:  

Issue AS-B/P is unable to upgrade to the EcoStruxure Building Operation V3.2.x from out-of-the-box or DFU mode. When checking the upgrade progress file, you receive the following error: Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause In V3.2.1, the change was made to use IP-over-USB as a way to communicate faster through the USB. Due to this, IPv4 and IPv6 need to be enabled on the connected device running Device Administrator. Resolution Check to make sure IPv6 is enabled on your machine. Open a Command Prompt window and run the "route print -6" command If it only shows two IPv6 addresses then IPv6 is disabled and you will need to enable it To enable IPv6 Open Registry Editor on your Windows Machine Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\ Double-click on DisabledComponents to edit Change value from "FF" (IPv6 disabled) to "00" (IPv6 enabled) Note: The Disabled Components registry value does not affect the state of the check box. Therefore, even if the Disabled Components registry key is set to disable IPv6, the check box in the Networking tab for each interface can still be checked. This is the expected behavior. Note: You must restart your computer for these changes to take effect.  

Issue How can the firmware version of Security Expert Smart Card Readers be determined. Product Line EcoStruxure Security Expert Environment Security Expert Smart Card Readers Cause It is not possible to easily identify the firmware which a reader has been shipped with. Serial Numbers are not sequential and cannot be used as general guide. Resolution To find out a reader's original shipped firmware version raise a case with Product Support including the Reader's Serial Number and they will be able to check with manufacturing to determine which firmware version was loaded at the time.

Issue Untranslated infinity error when creating object in b3 or i2 device. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Infinet i2 Controller BACnet b3 Controller Cause b3/i2 devices do not support certain characters in their objects name. Resolution b3/i2 devices do not support certain characters in their objects name. For example, creating an analog input using the name AI-1 will cause the error is the BACnet field is left blank, the EBO name AI-1 can be used but a name needs to be specified in the BACnet name field that is consistent with the b3 naming convention such as AI_1.

Issue Support is required for the Automated Engineering Tool commonly known as AET Product Line EcoStruxure Building Operation, Automated Engineering Tool Environment AET Cause Further support is required for Automated Engineering Tool AET. Resolution For more information including videos, user guides, specification sheets, etc about the tool, please visit the Schneider Electric Exchange and EcoStruxure Building Management System WebHelp. For assistance or to report problems with the AET applications/programs, please post your questions on the Exchange Community.  In order to report functional problems with AET, please reference the support contact information found in Automated Engneering Tool - PA-00559 or email  aet.support@schneider-electric.com  

Issue How to backup and restore Vista databases Product Line TAC Vista Environment Vista Server Cause There are three different ways to backup/restore a Vista database. Each method has its own unique procedures. Resolution Vista database backup methods: Copy the database folder, you can compress the database into a ZIP or RAR file (ZIP preferred method of Product Support) Use the built in database backup feature (this is commonly used for scheduling an automatic database backup) Use the built in export feature (this is commonly used for partial database backup) Vista database restore methods (referring to backup methods accordingly): Restore from a copy of the database folder: Change the database path in Vista Server setup to the copy of the database folder. Restore from the .fvb file Use Vista restore database feature Restore from the exported filed Use Vista import feature

Issue Wanting to use SNMP to be able to create alarm traps from the network Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation site Cause Simple Network Management Protocol (SNMP) is an "Internet-standard protocol for managing devices on IP networks. Devices that typically support SNMP include routers, switches, servers, workstations, printers, modem racks, and more. SNMP is used mostly in network management systems to monitor network-attached devices for conditions that warrant administrative attention such as an alarm in StruxureWare Building Operation.  Resolution For SNMP to be able to create alarms from the network in StruxureWare Building Operation, beginning with Building Operation 1.3 - StruxureWare Building Operation supports an older version of this service which uses the default community password. As such, the decision to open this port should be done based upon a risk/benefit assessment. The only form of SNMP that is currently supported is the ability of SmartStruxure to respond to the network management queries that might be issued by an SNMP client.  Through release 1.5, SNMP is only supervising the equipment and can not receive traps from SNMP. Beginning in the 1.6 release, you can send SNMP traps from an alarm. In future releases it may be able to export alarm traps to SNMP, but this is really an IT function. Release 1.6.1 introduces support for SNMP alarm traps v3.0 notifications. This requires an add-on option on for the corresponding server, either the Automation Server and/or Enterprise Server. Refer to Testing SNMP alarms with SmartStruxure for further help on testing SNMP in 1.6.1 version and above

Issue The Project Configuration Tool is installed as a Server. A project can be created but when it should be saved, an error says, "Failed to open project," and "Failed to start VM." Product Line EcoStruxure Building Operation Environment PCT version 1.1.1 Cause When PCT is installed as a server PCT, and a project is opened, the computer running PCT must have a connection to the DHCP server in the network. Resolution Make sure that the computer running PCT has a good connection to the DHCP server in the network.

Issue How to get answers for project specification responses or how to get a product enhancement implemented. Product Line Security Expert, EcoStruxure Building Operation Environment Security Expert EcoStruxure Building Operation Cause Unsure who to go to for help with specification replies or how to get a potential product enhancement added to the offer. Resolution Create an idea on The Exchange Community for your specific Offer. The more Likes an idea floated on the Community receives, the more attention it is given by offer management for that associated product line. Even if you do not yourself have an Enhancement Request, help raise the profile of others by Liking theirs Contact your local solution category manager for the Offer as they will be able to point you in the right direction for answers to specification questions and can help escalate enhancement requests to Product Management. Americas: Americas.EcoStruxureBuilding@schneider-electric.com EMEA: EMEA.EcoStruxureBuilding@schneider-electric.com Asia Pacific & India: AsiaPac.EcoStruxureBuilding@schneider-electric.com When providing your feature request make sure to include as much detail as possible about the feature as well as any specifics that might help justify the need for the new feature.

Issue Is it possible to open TGML links in a new window or tab in Workstation? Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The user wants to keep the current graphic open and open a new graphic/calendar/function etc so that both can be viewed simultaneously. Resolution Hold down SHIFT key whilst clicking on the link.

Issue How to use the Continuum Report object Product Line Andover Continuum Environment CyberStation Cause Instructions are needed to use the Continuum report object Resolution CyberStation provides a graphical suite of features, called Reports, that allows you to gather, view, compare, and distribute point-object data values, locally or remotely, manually or automatically, from virtually anywhere in your Continuum system.  Using CyberStation Reports, you may collect and filter data from a multiple number of dynamic building-control data sources (including extended logs) then instantly display this data in graphical bar charts, pie charts, trend charts, or columned text charts. With reports, you can: • Display report data using one of several data formats • Display two or more reports simultaneously • Modify report configurations on the fly while viewing them • Schedule reports to run automatically at a specified time • Save a report to a file, manually and/or automatically • Email a report, manually and/or automatically • Print a report   Basic Report Example   1. Create a Report  In Continuum Explorer, right-click on a folder or device, and select New, then Report, from the popup menu.     Type in a Report name and Select the Create button   2. Source Page a. Select a Data Source from the drop-down (Tables from the database)  b. Select a Report Type - these change based on the data source c. Select a Chart Type   3. Configure Columns Click on the Configure Columns button in the middle of the Source Page   a. Select the Columns needed in the report b. Use the drop-down to select how the report will be sorted   4. Filter Tab From the Source Page, select the Filter Tab a. The Log Filter and Time Interval options allow for Time filtering b. Member Objects - Click Add to specify which Fileds/Attributes will be included on the report   5. Output Tab From the Source page select the Output Tab The settings on the Output Tab will reflect how the report appears and how it is to be viewed   For detailed instructions for standard(Not Add-On) Continuum reports, see Chapter 14 Reports in the Continuum Configuration Training Manual. This manual is not available online, it is distributed as part of the Continuum training courses.

Issue When trying to commission a controller into a LonWorks network in SmartStruxure you get a DST error. Product Line EcoStruxure Building Operation Environment WorkStation LonWorks Interface Cause The DST error occurs during the commissioning of the controller when the DST settings are attempted to be downloaded. Resolution TAC Xenta 280 and 300 series Controllers If the DST error occurs when commissioning a Xenta 280 or 300 series controller then check the label on the side of the controller. If there is no /N/P after the model number then it is not a network presentation controller and can not be commissioned in SmartStruxure. For more information see Xenta 280/300 without /N/P designation cannot communicate in a Network.

Issue Where can we find the LON xif files for SE72xx, SE73xx, SE76xx controllers? Product Line EcoStruxure Building Expert,EcoStruxure Building Operation,Field Devices Environment SE7200 / SE7300 / SE76000 Room Controllers Cause xif files are needed for LON applications. Resolution All LON related files for these controllers are available for download on The Exchange Download Center:   XIF files and plug-ins Resource files (DRF kit)

Issue In a Niagara G3 station with a BACnet MSTP integration, the following error appears in the application director output: Transaction Timed out! invokeId 223 TransactionException in poll() for BacnetDevice {Kens_RM106}:pl=PollList [Kens_RM106 device:7219 3000:13] 196608025 {160} 10 PLEs) DCMD_MSTP_TX_FRAME returned 11 (errno 3) DCMD_MSTP_TX_FRAME returned 11 (errno 3) DCMD_MSTP_TX_FRAME returned 11 (errno 3) .... Hundreds & hundreds more Environment Niagara G3 Cause MSTP trunk / traffic issues Resolution See the discussion about an identical issue at Niagara-Central.com.  Here is a link:  https://community.niagara-central.com/ord?portal:/discussion/DiscussionThread/11258

Issue What is an MCI? Product Line TAC INET Environment I/NET site Cause This interface supports a mixture of up to 64 MRs, ASCs, and DP family controllers. Resolution This stands for Micro Controller Interface. This unit provides a control interface that can integrate MRs and DPUs on the same subLAN. See Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication for further explanation.

Issue How should I archive Docutrend data? Environment I/NET Site Cause How should I archive Docutrend data? Resolution It is recommended that you use floppy diskettes or a tape drive for archiving. If you use the workstation's hard drive, loss of the drive will result in the loss of both online and archived data.