Building Automation Knowledge Base

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue How do I put a different application in an existing MNL controller under an AS? Environment AS with MNL controllers Cause An incorrect application has been installed in a device. Resolution First, the correct application must exist in the WorkPlace Tech editor list.   Expand the System Tree to expose the MNL device to be changed and the Application file under it.  Right click on Application and select delete.  Now right click on the MNL controller select MNL and Assign application and assign the correct application from the list. Once assigned right click on the controller select MNL and select Download application.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Want to change the sound that is played in Workstation when an audible alarm is triggered Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Need to attach individual alarm sounds to different alarms. Resolution EBO V2.0 or higher: You can add a custom audible alarm alert to EBO, which is an audio file that is played when an alarm is triggered. Refer to: Custom Audible Alarm Alert Workflow   SBO V1.9 or lower: The alarm sound is hard coded to the file C:\Windows\Media\notify.wav, and can't be changed from Workstation. The solution is to replace the notfify.wav file with another wave file. Please be aware that if the file is deleted, Workstation will crash when an alarm triggers. To change the file, you need to take over the ownership of the file as described here. The procedure is also described below. Browse to the folder C:\Windows\Media Right click the file "notify.wav" and click "Properties" Click "Advanced" Click "Edit" Select "Administrators" and click "Save" You get the following dialog. Click "OK", and close the properties. Open the properties again, and set the "Administrators" group to have full control Now rename the "notify.wav" file, and paste the wave file you want into the Media folder and rename it to "notify.wav"

Issue Received error 'IO Channel number out of range' when creating a door on AC1/AC1A/AC1Plus on an IO module.  The same door configured on a module with a lower IOU number saves successfully. Product Line Andover Continuum Environment Continuum CyberStation Netcontroller  AC Module Cause The IO module is configured with an IOU number that is above the MAX IOU modules supported by the NetController.  Note this is true even if there is only ONE module configured. Resolution Check the IOU module number entered in the door object (1) Check the Max IOU module supported (2)   Delete the IOU module and recreate it using an IOU number at or below the max IOU number supported by the Net Controller.

Issue When a Room Controller device is created under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM. It is not possible to tell from the AV properties if the BACnet objects are read-only or read/write. Product Line EcoStruxure Building Expert Environment MPM SmartStruxure Lite Cause When a Room Controller device is added under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM.  The BACnet objects made visible to the MPM are a small subset of the total number of BACnet objects in the device and consist of several different BACnet types, some of which are read-only and others are read/write.  Regardless of the BACnet type, they are all mapped to AVs whose properties do not distinguish between read-only and read/write objects. Resolution There is little documentation available on the predefined devices found in Building Expert. The best source of information is in PIC Statements and BACnet - Integration Guides. As an example I will use the SE8600UxB room controller. The "SE8600 Series BACnet - Integration Guide" is available on Exchange Download Center. In the MPM we have created a Lua script which monitors the occupancy status of the SE8600 and under certain conditions sets it to UnOccupied then turns it off after a delay. For this to work we need to know which AVs we can monitor and write to. Among the AVs mapped to the MPM for this device are "Occupancy Command", "Effective Occupancy" and "System Mode", which would seem to be suitable. The "SE8600 Series BACnet - Integration Guide" lists hundreds of BACnet properties of various object types, only 12 of which are mapped to the MPM. These 12 properties all appear as AVs in the MPM, regardless of their original BACnet object type. Also, although the object tables in the document list the read/write status of most of the objects, they do not list it for the objects mapped to the MPM. The only way to find out is to scan through the various tables of objects until you find one whose name matches one of the AVs in our example. Make a note of which table it is in. In our example: "Occupancy Command" and "System Mode" are in the MV table "Effective Occupancy" is in the MI table On page 35, under "Summary for Integrators", there is this line: "AI’s, BI’s & MI’s are not writable and are typically only used for status". "Effective Occupancy" appears in the MI object table, so it is read-only. As "Occupancy Command" and "System Mode" are in the MV table they are read/write. This procedure is applicable to all the Room Controllers available via the "Add Devices" command in Building Expert.

Issue Why do we get different settings when TAC Vista is running as a Service compare to started normally? Product Line TAC Vista Environment Vista Server Cause When TAC Vista is running as a Service, it is using "System user", and not the same user that is logged in. Resolution Verify that the system user have correct settings to be able to run TAC Vista as a Service. Under Region and Language, under the tab Administrative, you find Current language for non-Unicode programs, and also a button named Change system locale...

Issue Need a description of Zigbee error codes Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause No list of error codes available Resolution Here is a list of all possible error codes Error Code (HEX) Error Code (Decimal) Error Description   -2 Device offline (communication initialization after changing Ext. Network ID in ZVC)   -1 Device not bound 0x00 0 Success. Operation was successful. 0x01 1 Failure. Operation was not successful. 0x02 - 0x7d 2 - 125 Reserved by Ember 0x7e 126 Not authorized. The sender of the command does not have authorization to carry out this command. 0x7f 127 A reserved field/subfield/bit contains a nonzero value. 0x80 128 Malformed command. The command appears to contain the wrong fields or invalid field. 0x81 129 Unsupported cluster command. The specified cluster command is not supported on the device. Command not carried out. 0x82 130 Unsupported general command. The specified general command is not supported on the device. 0x83 131 Unsupported manufacturer cluster command. A manufacturer specific unicast, cluster specific command was received with an unknown manufacturer code, or manufacturer code was recognized but command is not supported. 0x84 132 Unsupported manufacturer general command. A manufacturer specific unicast, ZCL command was received with an unknown manufacturer code, or the manufacturer code was recognized but the command is not supported. 0x85 133 Invalid field. At least one field of the command contains an incorrect value, according to the specification. 0x86 134 Unsupported attribute. The specified attribute does not exist on the device. ( Zigbee Module not fully compatible with Room controller and FW of MPM) 0x87 135 Invalid value. Out of range error, or set to a reserved value. 0x88 136 Read only. Attempt to write a read only attribute. 0x89 137 Insufficient space. An operation failed due to an insufficient amount of free space available. 0x8a 138 Duplicate exists. An attempt to create an entry in a table failed due to a duplicate entry already being present in the table. 0x8b 139 Not found. The requested information could not be found. 0x8c 140 Unreportable attribute. Periodic reports cannot be issued for this attribute. 0x8d 141 Invalid data type. The data type given for an attribute is incorrect. Command not carried out. 0x8e 142 Invalid selector. The selector for an attribute is incorrect. 0x8f 143 Write only. A request has been made to read an attribute that the requester is not authorized to read. No action taken. 0x90 144 Inconsistent startup state. Setting the requested values would put the device in an inconsistent state on startup. No action taken. 0x91 145 Defined out of band. An attempt has been made to write an attribute that is present but is defined using an out-of-band method and not over the air. 0x92 - 0xbf 146 - 191 Reserved by Ember 0xc0 192 Hardware failure. An operation was unsuccessful due to a hardware failure. 0xc1 193 Software failure. An operation was unsuccessful due to a software failure. 0xc2 194 Calibration error. An error occurred during calibration. 0xc3 - 0xff 195 - 255 Reserved by Ember   256 Device offline   257 Device profile does not match selected device widget in Building Expert

Issue After creating the MSTP network from an imported XML file, all devices under the network are offline and the network is unreliable. Product Line EcoStruxure Building Operation Environment BACnet Cause The MSTP network number is not included in the XML and must be reset manually. Resolution In the MSTP network property window set the Network ID to the appropriate number. Note: To bring the devices online see Importing an exported MSTP network back into StruxureWare Building Operation.

Issue iClass Reader consolidation Environment Electronic Access Control Continuum & I/Net readers Cause HID has discontinued some of the iClass readers. Resolution The following 2 links cover the parts obsoleted and their replacements: PA-000336: Schneider Electric Part Numbers PA-00172: HID Part Numbers

Issue Trying to install SSL certificate via Web browser but the 'Install Certificate' button is missing. Product Line EcoStruxure Building Operation Environment Building Operation Webstation SSL Cause User logged into the machine needs to have administrative privileges to install the certificate. Resolution When running the browser, right click on the browser's icon then select 'Run as administrator'

Issue Site has no server, just a single stand-alone jace.  It has histories.  How can the data be exported? Environment Niagara G3 / AX any jace model running version 3.x Cause Viewing historical data without the benefits of an Enterprise Server Resolution Do a manual export from the 'History Table' view: Expand the history space in the tree. Select the history to export. Right click and select View-> 'History Table'. Look over on the upper right corner of the history table. There is the tiny icon that looks kind of like a table with a little upside down triangle. Click that. Select Export. Then select the exporter in the drop down -  HistoryTable to CSV. Select 'Save to File' and then browse to a folder and enter a desired file name. Press OK.

Issue Having difficulties integrating an SED-T stat with the MPM (Stat not being "learned" by the MPM) Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SED-T00 SED-TS0 SED-TH0 SED-THS Cause Installation manual does not provide enough information Resolution Commissioning tips and recommendations   Dip Switches: SED-T series stats come directly from production with all dip switches set to 0. The dip switches settings must be changed otherwise the device will not send any telegrams. Tip: When pairing an EnOcean Temperature Sensor with the MPM, always set at least one pin of the DIP switch to the ON position before learning it in. Otherwise the MPM will not display any readings regardless of dip switch configuration even if the Enocean ID had been populated in the EODC object. The workaround at this point would be to click on the learn button again, the device will be learned successfully when the “RSSI” value and a “Last Communication” time stamp are displayed.   Example on how to use the dip switches: If the dip switches are set to 1= OFF, 2 = ON, 3 = ON, 4 = OFF, the stat would wake up every 10 seconds and take a look at the values. if they changed, the stat will send a new telegram with the new value. if the value did not change however, the stat will go back to sleep until the next 10 seconds elapse (first iteration). If the value did still did not change before the 7th iteration, then the stat will randomly send a telegram with the unchanged value at any time between the 7th and the 14th iteration. that is a minimum of 10*7 = 70 seconds and maximum of 10*14 = 140 seconds.   Solar cell: When removing the unit from the box for the first time, its energy banks (super capacitor) need to be charged using one of the methods below in order to be able to learn the device. A minimum of 2.1VDC is required before the stat can wake up and send a telegram and Ideally, the Super cap voltage should be between 4 to 5Volts. Method 1: Power the sensor with 24VAC for 1 hour (3volts/hour) Method 2: expose the solar cell to light for x amount of time depending on the light source: 1- Room with LED panels: 24hr minimum charging time (0.1Volts/hour) 2- Lit room with day light: 3-4 hours minimum charging time (0.7Volts/hour) 3- Direct sunlight: 1/2 hour minimum charging time (3.5Volts/hour)   Battery: The 20mm coin cell battery does not charge the super capacitor, however it slows down the depletion of super capacitor once its charge drops below 2.1Volts.

Issue On a Windows 2003 Server or Windows XP, TAC Vista is not able to locate the license server, even though everything seems to be set up correctly. You get the message "-15, 10 System Error: 10061 Winsock Connection Refused" when you try to open any TAC Vista software. Environment TAC Vista Flexnet license Windows 2003 Windows XP Cause The TAC Vista software is looking for the license server on the PC defined, but the license server is running using the TCP/IP v6 address and the software doesn't support that on this operating system. Resolution Uninstall TCP/IP version 6 and reboot the PC. Below is a description on how to do it.   For the IPv6 protocol for Windows XP with SP1 or later or Windows Server 2003, do the following: Log on to the computer with a user account that has privileges to change network configuration. Click Start, click Control Panel, and then double-click Network Connections. Right-click any local area connection, and then click Properties. Click Microsoft TCP/IP version 6 (for Windows XP with SP2 or later or Windows Server 2003) or Microsoft IPv6 Developer Edition (for Windows XP with SP1), and then click Uninstall. When prompted to confirm the removal of the Microsoft IPv6 Developer Edition or Microsoft TCP/IP version 6 protocol, click OK. Alternately, from the Windows XP or Windows Server 2003 desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt. At the command prompt, type netsh interface ipv6 uninstall. To remove the IPv6 protocol for Windows XP with no service packs installed, do the following: Log on to the computer with a user account that has local administrator privileges. From the Windows XP desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt. At the command prompt, type ipv6 uninstall.

Issue A file called Netstat_Tq.txt keeps growing, and it's not clear what it's for or how to stop the writing to the file. Environment TAC Vista Cause Debugging of TAC Vista Server network is enabled 1: Hold down shift and ctrl, right click the Vista Server node and click properties 2: Scroll down to "NETQDBG" and remove the check mark Resolution Disable network debugging

Issue What track is used for ABA data? Environment ABA Magnetic stripe cards and readers. Cause Card format information required. Resolution ABA data is usually stored on Track 2 and requires a track 2 reader to decode the data. ABA Magnetic Stripe Format.

Issue Snap to Grid not spacing items correctly in Pinpoint Graphics Environment CyberStation Graphics Cause Documentation Resolution In the Windows DPI settings (to make text and other items larger or smaller) adjust the settings until the desired results is achieved, for example if the setting has been changed to 125% try putting it back to 100%.

Issue Extended Custom Card information required. Product Line Andover Continuum Environment ACX5720, ACX5740 V2.0 Software Cause No published documents available. Resolution Extended Custom Wiegand information is available in the online help within Cyberstation V2.0. Search for Custom Card and if will find the "Extended Wiegand Custom Cards" page with all the details.

Issue Will EcoStruxure Building Operation provide any indication of a failure sending a SNMP trap? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Cause Need to receive an alarm and event if an EBO server couldn't send an SNMP trap. Resolution If there is a failure sending an SNMP trap, EBO will generate a system alarm/event indicating that the trap could not be sent. Note though, that if the trap is sent successfully there is no indication or log entry to indicate so. System Alarm ID Description SNMP send trap failure Failed to send SNMP message.

Issue Issue1: Unable to use some of the function blocks in the Graphical Editor when creating a graphical program. Issue2: Unable to find some of the function blocks in the Graphical Editor Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Description of each function block is not available in Building Expert Resolution Resolution 1: A detailed explanation of each function can be found in the StruxureWare Building Expert Graphical Block Programming User Guide. Resolution 2: Upgrade MPM firmware to 2.16

Issue What camera conditions does Continuum support being shown as a Continuum alarm? Product Line Andover Continuum, Pelco Environment Continuum v2.0 Pelco Video Server Digital Sentry Endura Cause Available documentation is a bit bare on specifically what camera conditions can be monitored / setup to be displayed as alarms in Continuum. Resolution According to the latest Video Compatibility Matrix, only the following video alarms are supported: Video server online/offline Camera video loss (cable connection loss only, not covering of camera lens) Motion detection (per camera) Note: Video loss and motion alarm functionality are not supported on DVX and DVXi Video Servers.

Issue When mapping the EcoStruxure Building Operation (EBO) Trend Logs to EcoStruxure Energy Expert, not all trend logs are visible in the ETL Tool 'Load Sources'. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Energy Expert Cause The EBO user credentials entered into ETL for connect to the EBO Database must have access to BOTH the trend log itself, and the point which the trend log is logging. Resolution Edit the EBO user which the ETL is using to connect to EBO and give a minimum of Read Only access to both the Trend Log in question and the Point being logged  and then in the ETL re-run 'Load Sources'.  The additional points which were missing before should now be available for mapping