Building Automation Knowledge Base

Issue Need to use the Emulated Hand Held Console software to setup a DPU, can it be downloaded? Product Line TAC INET Environment Inet Configuration tool Windows Cause Could not find the HHC software. Resolution The HHC software can be found on the Inet install CD under the folder "Support" > "HHC." It can also be downloaded from the Download Center here: TAC INET Seven Software Emulated Hand Held Console for 7798C - Firmware.zip

Issue Is it supported to do an export from for example StruxureWare Building Operation version1.4 and import into version 1.6? Environment StruxureWare Building Operation Cause It is always allowed to export from an earlier version and import to a later version but not the opposite way. With one exception in StruxureWare Building Operation version 1.7 exports from version 1.0, 1.1 and 1.2 will not be supported. The workaround if having a export file this old is to import it in version 1.6 and then export from there to 1.7. Resolution It is allowed to export from an earlier version and import to a later version but not the opposite way

Issue When a graphic is dragged out of the kitPxGraphics module, the image location on the px page shows ‘file:^px/’ and the path.  Sometimes the image displays, sometimes is does not display.  It behaves like this on some laptops but on others, it’s fine.   Environment Niagara G3 / AX 3.8.37 server stations and soft jaces Cause There could be an issue with a recent Windows update. Resolution The work-around is to exclude a line from the system.properties file:   niagara.ui.px.maxImageModuleFileSize=2047 Place a '#' sign in front of this line and the module path is used instead of the px file space.

Issue When viewing a graphic (or other object requiring a Java plugin) in Google Chrome you get the message "This plug-in is not supported" where the graphic should have been shown Environment Webstation Xenta Server I/A Series G3 version 3.8.xx or earlier Cause Google Chrome has disabled Java in version 42 and above Resolution 1: Open Google Chrome 2: In the address field, enter the following: chrome://flags/#enable-npapi 3: Click on "Enable" to enable the feature so it looks like this 4: Click on relaunch to restart Chrome   More information from Java's web site

Issue Values in graphics from Xenta and Lon devices under a Xenta 911 network are not updated. Some values show database values and some values are showed with red crosses. When clicking on the value in the graphic the value is shown correct.  Environment TAC Vista 5.9 with a Xenta 911 as Lon network interface. Cause This could happen if many Lon and Xenta devices under the Xenta 911 is offline. When Vista do a online poll for a Xenta or Lon device and don't get a reply the communication will be halted for 3 seconds because of retransmission and time outs. This would not be a problem if a Loytec interface was used as it can handle more then one communication thread at the time but the Xenta 911 only use one communication thread. In this case it is possible to see the correct value when clicking on it in the graphic as that is a user command with much higher priority than updating values in a graphic have. Resolution Try to minimize the number of offline devices which reside under a Xenta 911 network in the Vista database as these devices will slow down the communication on the Lon network.  

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue 'Com Addr' does not appear in list of SE7000 or SER7000 parameters, even when a BACnet or wireless network card is fitted. Product Line EcoStruxure Building Expert Environment SmartStruxure SmartStruxure Lite Cause 'Com Addr' only appears in the list of parameters when the controller recognises that a BACnet or wireless adapter card is fitted.  If the parameter does not appear even when a card is fitted, there is a problem with the card, the connector or the controller motherboard.  Resolution Remove the front cover of the controller and check that a BACnet or wireless adapter card of the correct type is fitted (there are several variants - see the table below for details).  The BACnet/wireless card is piggybacked onto the controller motherboard via a plug and socket and two supporting pillars. If a card is fitted, remove it and check for bent pins on the plug, signs of damage to the motherboard or daughter board (e.g. scorching), or dry solder joints on the plug or connector. It may be possible to carefully straighten out any bent pins on the plug, but any other form damage is not repairable by the user and the whole comms card/ controller assembly should be returned for repair under warranty   Communication Boards Part Number Description Compatibility VCM7000V5045W Wireless communication card SE7000 Series room controllers VCM72000V5045P Wireless ZigBee Pro communication card SE7200 Series room controllers VCM7300R5045P Wireless ZigBee Pro communication card SE7300 Series room controllers with RH VCM7300T5045B BACnet communication card SER7300 Series room controllers VCM7300V5045B BACnet communication card SE7200/SE7300 Series room controllers VCM7300V5045P Wireless ZigBee Pro communication card SE7300 Series room controllers without RH VCM7600V5045B BACnet communication card SE7600 Series room controllers VCM7600V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers without RH VCM7607V5045B BACnet communication card SE76x7 room controllers (with RH options)  VCM7607V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers with RH

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Information needed about how to change the "appuser" password used by the Report Server Agent Product Line EcoStruxure Building Operation Environment Web Reports Cause There is no information available on whether the Web Reports "appuser" account password can be changed and how it's done Resolution NOTE: Refer to the following article Report Server "appuser" clarification for additional information on the appuser   The password defined for the user in the configuration file needs to match the actual password in the operating system. To change the password, do the following   Stop the WebReports Agent service Change the password defined for the "appuser" in Windows Change the password defined for the "appuser" in the WebReports Agent config file: C:\Program Files (x86)\Schneider Electric\StruxureWareReports\StruxureWare Reporting Agent\SE.WebReports.StruxureWareReportingAgent.exe.config Restart the WebReports Agent service

Issue When trying to upgrade the database, the following error occurs: ESDatabaseUpgradePrepare returned: -1 Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause There is an issue with System default workspace_copy in StruxureWare Building Operation v1.4 that can cause an upgrade to fail. When the ES Installer fails  ("ESDatabaseUpgradePrepare returned: -1"), you have to localize the "dump.log" file on disk: C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.5\Enterprise Server\db_backup\dump\dump.log and check if this file contains an error message in this style: WARNING:　Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Cannot find declared instance in parents type." and then this: ERROR: Exception encountered while reading db objects or writing objects to dump file: RecoverableException: d:\dev\rb-dev-dbexport142-system\source\packages\commons\components\C3Po\utilities\impex\source\ImpexContext.cpp(248) Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Object is not populated with a declared instance template!" NOTE: In this example we use the domain name "Builders" and workspace name "System default workspace_copy" in your case this names can be different since it is a user that creates and names this instance. Resolution As you can see in the Error above ""~/System/Domains/Builders/Workspaces/System default workspace_copy"," the issue lies with System default workspace_copy that is related to the domain "Builders".   The copy paste issue has corrupted the workspace and only way is to remove the whole domain "Builders" and then upgrade. In your case the domain name and the workspace name can be something different since this is a name you choose when creating a domain and/or a workspace. For now we do not have a fix for this defect but the above workaround is valid.

Issue From time to time TAC Vista Server stops communicating with LonWorks devices and needs to be restarted. Product Line TAC Vista Environment TAC Vista Server LonWorks Cause There can be various reasons for this. One of the reasons can be, that one or more devices is flooding TAC Vista Server with communication, and the communication finally stops. Among other things, this can be due to one or more TAC Xenta's suffering from the rare memory fault issue described in TAC Xenta 401 - Rare Memory Fault Issue - TPA-MALI-09-0011.01, or that the system program in the TAC Xenta device has become corrupt. To identify the issue, make a communications log as described in Start TAC Vista Communications Log, and open the log with the "TAC Vista Comm. Log Decoder". Filter on "C1" messages, and check if there's extensive communication from one or more devices. If that's the case, you have identified that file transfer loop is the issue. Resolution The first thing to try, is to update the system program in the Xenta. Follow article Download an .MOT file into a Xenta Programmable controller for instructions on how to do that. If that doesn't work, replace the Xenta device(s) causing the massive file transfer.

Issue Accuracy of values/input values displayed using a MPM Product Line EcoStruxure Building Expert Environment SmartStruxure Lite using MPM Cause Number of decimal places is 12.345 when the site would prefer 12.3 or 12.34. Resolution You may want to use this example in a running program (PGx) and replace ME.AVx by appropriate variable. Example Program: ME.AVx = math.floor(ME.AVx * 100 + 0.5) / 100 Below is a screenshot of AV3 2.234 value displayed correctly in AV4 as 2.23

Issue According to the datasheets, the SHD100 and STP300 is rated IP65. Is there any option for IP66 Enclosures? Environment IP Enclosure Cause The datasheet says IP65, that is what we have to day. Resolution As today, we do not have any Enclosure for IP66 for any of our sensors.

Issue Changing readers from ABA to Wiegand and getting card not in database Environment Continuum ACX7xx ACX700 Cause When you change card readers from ABA to Wiegand on a ACX7xx controller you need to make sure you also change the switch and jumper positions also Resolution You will need to remove the cover of the ACX7xx to reveal the dip switches and the resistor like jumpers that you will need to change, please see the attached document for how to make these changes . Link

Issue TAC Menta could give mainloop overrun then having an application with many Alarm blocks and more than one ERR block. Environment TAC Xenta 280/300/401 TAC Menta Cause When the ERR block is executed, it goes through all Alarm blocks to check status, having more than one ERR block makes this loop to be run more than once. Resolution There sould be a maximum of one ERR block per application.

Issue The customer wants to have a binding and transfer a value, but also wants to have backup set on the receiving variable in the TAC Xenta device. Environment TAC Vista TAC Xenta 280/300/401 Cause Setting the Backup flag will make the variable be written into the flash memory every time the value is written. Doing this on a value that is regularly transferred will damage the flash memory, as it has to write all the time. Resolution The Backup flag should not be set on variables that are written to on a regular basis.

Issue Customer wants to connect MODbus meter to Comm port 4 on a Netcontroller 2 but needs to know which pins to use Environment Continuum Netcontroller 2 NC2 Cause Customer wants to know Netcontroller 2 pinouts Resolution The Netcontroller 2 has a number of different connection types including RS485, RS232, RS422 and RJ11 Please see attached document for a full list of the Netcontroller 2 pinout configurations Link

Issue Some Modbus meters can be integrated to a MPM using the built-in widgets (MOD1 checkbox enabled).  Other Modbus meters require a LUA script. With LUA scripts, the MOD1 object (Modbus config) must be disabled (MOD1 checkbox disabled). Can two Modbus meters be integrated to the same MPM, with one using the built-in widget and the other using a LUA script? Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager (MPM) Modbus devices Cause Unfortunately, both meters must be integrated with LUA scripts or both must be integrated via built-in widgets. By keeping the internal Modbus driver enabled (MOD1 checkbox enabled), the Modbus component in the script will not work.  The two will conflict. Resolution The two Modbus meters must both be integrated via LUA script or by built-in widgets.

Issue When accessing an I/A Series G3 station via a web browser over an Ethernet connection, no login screen is displayed. The default home graphics page is displayed instead. Product Line TAC IA Series Environment I/A Series G3 station with web access Cause The station guest account is designed to allow web access to the station without the requirement for the user to log into the station.  When accessing the server station graphics via the web browser on the computer hosting the server station, the user credentials prompt is always displayed. When accessing the server station graphics via web browser from a different computer than the one hosting the station, no user credentials prompt will be displayed and the user will be automatically logged in and will have all rights defined for the Guest user account. Resolution Disable the "Guest" user account to prevent automatic login to the station via a web browser.

Issue When Webstation is opened, no images are shown and formatting (styling) is missing. Product Line TAC Vista Environment Webstation Cause The Webstation application doesn't have access to or can't parse the stylesheet. Resolution 1: Uninstall Webstation (including hotfixes) 2: Install Webstation by right clicking the installer and selecting "Run as administrator" 3: Run "Webstation Corrections"

Issue What are the input and output options for the Multical 602 heat meter? Product Line Field Devices Environment Standalone LonWorks M-Bus Cause The current datasheet, F-27718-2, for the Multical 602 & Ultraflow 54 Heat Meter is not clear about what input and output options are available and how they can be combined. Resolution The Multical 602 can be supplied with two internal modules - a top module with clock backup, pulse outputs or M-Bus and a base module with M-Bus or Lonworks.  Either or both modules may be omitted. There are several options for both the top and base modules. Use the Order Specifications chart in section 8 of the datasheet to place the initial order.  Section 9 of the datasheet lists the individual parts, if you want to modify the meter later. The current datasheet, F-27718-2, lists four top modules with pulse outputs.  Of these, only one is now available -  MAPULSEOPTOPC  c/w RTC + Hourly Data Logger + 2 Pulse O/Ps + Scheduler. MAPULSEOPTOPA, MAPULSEOPTOPB and MAPULSEOPTOPD are all obsolete. It is possible to combine any of the available top modules with any of the available base modules.  However there are restrictions on the power supply with some combinations.  See the following table: Top-> Base     ˅ without top module MAPULSEOPTOPC MAMBUSTOP without base module Battery or Mains Battery or Mains Battery or Mains MAMBUSBASE Battery or Mains Mains only Mains only MALONBASE Mains only Mains only Mains only MA4-20BASE Mains only Mains only Mains only Mains supply options: MA230VSUPPLY or MA24VSUPPLY Battery supply option: MABATTDCELL

Issue G3 station will not email alarms to intended ATT email recipient. “Authentication errors” are being displayed in the station’s Application Director Window. Environment Niagara G3 3.8.37, ENS, ENC Cause The ATT email account being used is a new account. It had never been signed onto to complete its setup configuration. The account needs to be setup first before it can receive emails. Resolution Sign-on to the new ATT user account via ATT’s email portal and complete the setup process for the new account. Open Niagara and try resend emails. To send Queued Emails: - Double-click on the station’s ‘EmailService’ - Right-click on the OutgoingAccount and select ‘Actions’ and then ‘Send’ or ‘Clear Alarms’ If it was an issue with the new account not being initialized, you should now be able to send now.