Building Automation Knowledge Base

Issue Editing a point on the MPM in Continuum via BACnet will result in the follwoing error message:  "Communications failure due to routing device not available" Product Line Andover Continuum Environment SmartStruxure Lite Multi-Purpose Manager, Building Expert, CyberStation Cause Known Bug Resolution To resolve the issue, CyberStation must be updated. Option 1: Upgrade CyberStation to 2.0. Option 2: Download and apply the 921 hotfix to v1.94 SP1

Issue Unable to control an I/NET DO object from a TGML graphic in HTML5, works in Workstation and Java based webstation Environment WebStation Cause The data type may not be correct.  The value should be written to PvControl as either a 0 or a 1.  If this is set as a string data type, Workstation can correct for this error, but HTML5 is less forgiving. Resolution locate the line of javascript where you write the value to the bind. this is typically a setValue(bind, value) function. bind = the full bind name of the pvControl binding. value = the value that is intended to be written to the pvControl bind. One line before the setValue command, enter the line " parseFloat(value)"  - This will convert that value to float. If the value is a 0 or a 1, the setValue command will now correctly set the I/NET value.

Issue What are the currency units 1-10? Environment StruxureWare Building Operation site Cause When adding a unit to a value, you have the choice of Currency units. Currency units 1 through 10 are not defined. Resolution Using Workstation units, Currency1…Currency10 BACnet specific and to be used in BACnet devices rather than in the StruxureWare Building Operation system. These currency units have absolutely nothing to do with money (US dollar $, GBP £, Euro €, etc.) Currency units (1-10), are to be able to translate BACnet units using StruxureWare Building Units. Basically, if a site encounters a BACnet device which is using one of those units, Building Operation needs to be able to convert it to something displayable in Building Operation. The main reason they are there is so Building Operation can comply with the “BACnet workstation” requirements. In most cases the customers need for setting a currency unit to a value could be solved by simply adding the label containing the currency symbol after another label stating the value itself into a graphic.

Issue In Continuum the process of disseminating the communication settings (IP address etc) of a controller/Cyberstation to all the peer controllers on the network is accomplished via the 'TEACH' functionality. What is the equivalent of the 'Teach' in StruxureWare Building Operation? Environment Enterprise Server Automation Server AS ES Cause Documentation Resolution In StruxureWare Building Operation similar functionality is accomplished via the ES's 'Repair server communication' feature Right click on the ES and select 'Advanced->Repair server communication  

Issue Having difficulties determining which firmware/hardware version supports which feature. Some of main questions are: Is an SE8000 compatible with an MPM's firmware Can zigbee NYCE sensors be paired with MPMs Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Ex. Viconics branding VT8000 Series Cause Firmware versions are frequently updated to introduce new features Resolution   Room Controller Firmware Zigbee-Module Application MPM's Firmware Comments Lua4RC 1.0.7 N/A 2.13.4 and up A script must be uploaded via BACnet or USB cable in order to view the "LUA" Menu. ZigBee NYCE Sensors 1.0.6/1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8650   1.2.0 051 - 0131R06 and up 2.17 and up   SE8600   1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8300/ SER8300 1.0.7 051 - 0131R02 and up 2.12.4 and up No label on ZigBee Module 1.0.6 051 - 0131R02 and up 2.7.2 and up No label on ZigBee Module

Issue One graphic is not the same on the InVue client computer as it is on the InVue server.  InVue Viewer has been re-started on the client computer which initiates an automatic file transfer from the server.  But the graphic is still different.  How can the graphic be updated on the client? Environment InVue Cause The graphic is not considered a 'modified' graphic so it doesn't automatically transfer to the client computer. Resolution Open InVue Developer and modify the graphic slightly and then save it.  Use 'Notify Clients' under the 'Special' dropdown to propagate the modified graphic to the client computer.

Issue SmartStruxure Lite Demo Case SSSB-SK1 and SSSB-SK2 Environment SmartStruxure Lite Demo Case Cause The part numbers SSSB-SK1 and SSSB-SK2 are no longer available for sale.  Resolution There are currently no demo cases available for sale for the SmartStruxure Lite product range. You can purchase the products and build a demo case/kit. Contact you local Schneider Electric sales offices for assistance. 

Issue When converting a station from R2 v522 to v535 getting error: "Link is not valid: Link invalid for unknown reason". Environment R2 UNC and WPP Cause The v535 LonExtras jar is not correctly handling converting  links that reference SNVT type FlexSnvtTempSetpts. Resolution Download and Install the v532a LonExtras jars in WPP.   Convert the station successfully then install v532a lonExtras jar and the station in the UNC.

Issue Reading a card on a new door and getting an Invalid Attempt in the Events Window. Environment Continuum version 1.94 and above using the Aperio Assa Abloy integration. Cause Controller running an older version of firmware as well as the version of X Driver. Resolution To resolve the issue, the following steps need to be followed: Verify that the card being used is in the database and that it does have access to the necessary door. In Continuum Explorer Window, right click the controller, select open, verify that the firmware version for the NCII if older than 2.100035 and the ACX 57XX 1.101038, then upgrade to this version. The driver is now fully supported in the ACX5740/20 firmware version 1.100042 and NCII version 2.100041 available on the Exchange site. Right Click on Comm port 1 for the ACX 57XX and Comm 2 for the NCII and verify that the latest version of X Builder is running, which is Aperio2ndGen_100022. If you don't have this then please send an e-mail to the COE support group. Once all firmware have been upgraded and re-sent to the controller, retry the card again at the door. A Valid Entry should be given once the door has been opened.

Issue Replacing a card for an individual and it does not allow the user to get access to the Elevators. Environment All versions of Continuum. Cause The Elevator string has to be activated for the new card and disabled for the old one. Resolution To resolve this issue the following steps need to be followed: Open up the Personnel Manager for that user and change the card number to 0 then apply to save. Now open up the Elevator Template and give no access and save. Open up Personnel Manager again, put in the new card number and save. Open up Elevator Template again and give access, then save.

Issue Can WorkPlace Tech operate on a pc with a local Windows account not assigned administrative privileges? Environment WorkPlace Tech 5.8 Cause A customer wants to assign non-administrative Windows accounts to the maintenance staff. Resolution A local Windows account with Power User rights has worked with the basic commands in WorkPlace Tech (i.e. upload, download, save, edit, and compile).  Extensive testing has not been done.  Schneider-Electric continues to recommend local Windows accounts with administrative privileges.

Issue Getting a Bad Card Parity error in the Live Event Viewer when using a valid finger. Environment All versions of Continuum. Cause The bit parity settings on the device was was inverted and needed to be changed. (SecureAdmin Software) Resolution To resolve this issue, the following steps needs to be followed: In Device Settings select the reader causing the errors. In the Weigand settings tab press the Custom Weigand Settings button. Then press the edit button on the custom format (Weigand 26 in this case). The Weigand Format window opens. For Weigand26 the parity mask is supposed to be Even for the first half and Odd for the second half. Somehow that was inverted. Change the Bit Position 0 mask to Even, apply and make sure the parity mask field updates. Change the Bit position 25 mask to Odd, again making sure the Parity Mask field updates. Apply the changes.

Issue After upgrading to Niagara G3 3.8 (from 3.7), nested PxIncludes now only partially load and very slowly.  They are not all entirely missing.  After a screen refresh, most will load except for a random few.  Also, they may load all at one moment but not the next.  The same Px file in version 3.7 loads faster with nothing missing. Environment Niagara G3 / AX version 3.8 Cause PxInclude caching is disabled by default in 3.8. Resolution This issue was addressed with the release of an updated bajaui module - version 3.8.38.3.  This version re-enables PxInclude caching.  Download it here.

Issue After commissioning a Sigma IC-Lon it is a requirement to upload the NvConfig.bin. There are times when the file properties are changed. Environment Sigma IC-Lon Cause After commissioning a Sigma IC-Lon it is a requirement to upload the NvConfig.bin. It has been found that on some sites that once this file had been uploaded it was not possible to back the file up using a backup program or windows explorer. Resolution The file properties need to be changed by adding Authenticated users and the users groups to each file and have full access rights assigned. Please click here for document with screenshots. It was on an Italian site hence the italian windows settings. English version will be posted soon.

Issue Newly added Automation Servers do not communicate correctly with other devices. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 StruxureWare Building Operation 1.6 Communications Tab Cause An existing and working site has been extended by adding two new Automation Servers, these servers do not respond to Lead/shadow functions and only show the Enterprise Server in their "Communications Tab" Resolution A system is installed, and the Enterprise Server port numbers are set as required. Automation Servers are then added, and in the communications tab for the Enterprise Server and Automation Servers, all devices are seen.   If the Enterprise Server port number is then changed, things appear to work as normal, but If a new Automation Server is added to the system, it appears to attach correctly, but only the Enterprise Server details are shown in its communication tab. Selecting to "Repair server communications" does not correct this.     To resolve the issue, it is necessary to select the Enterprise Server, and in it's communication tab, change the port number to the number set in the Software Administrator.     Repair server communications, can now be used to update the Automation Server.  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue After successfully setting up KIOSK mode to automatically login in to WebStation another user wants to login through WebStation on the same PC. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation WebStation Cause The GUEST account login URL used with KIOSK mode retains the last user logged in and the WebStation menu bars have been removed so that user cannot "logout". Any subsequent attempts to access the WebStation using the same browser result in being automatically logged in under the GUEST account. Resolution The "KIOSK" link that you create will login automatically with the GUEST account as long as the GUEST account has already been created in the ES/AS. This then must set the "last credentials" in IE for that website and any subsequent connections to that server, even to the direct login URL, result in automatically being logged in with those last credentials. One of the two options below should work to disable GUEST login depending on where your ES is located. Enterprise Server on another computer or accessing an Automation Server Disconnect the Ethernet cable for the computer or disable the network port while Building Operation Workstation attempts to login returning user to the login prompt. Enterprise Server on same computer The Enterprise Server can be stopped temporarily and the next attempt to start Building Operation Workstation will result in a communication failure allowing you to modify the "Remember me on this computer" selection. To be prompted for a login: Disconnect the ES/AS with one of the options above. Then try to connect to the server page at "http:/localhost:444" (or your specific URL:Port). This results in a "this page can't be displayed" (or similar) message. Then start the service, or reconnect cable, and again attempt to connect to "http:/localhost:444". You should be presented with the login page. Do not try to open up the "KIOSK" URL or else this will again login with the GUEST account and you'll be back to square one. The next time you use the "KIOSK" URL it will automatically login with the GUEST account and this will again be used for subsequent logins until the above steps are repeated. Note1: This could result in loss of data while the Enterprise Server is stopped. Note2: Also see StruxureWare Building Operation Workstation Auto Login feature locked if encountering this issue with a Workstation.

Issue Pairing SED-WIN and SED-Dor (wireless window/door contacts) with a SE8000, SE7000, and a MPM. Environment MPM SE7000 series SE8000 series Cause Quick reference / clarification Resolution The SE8000 can be paired to the wireless contacts with or without being networked to a MPM. The SE7000 must be networked to a MPM prior to being paired to wireless contacts. Always ensure the latest firmware is installed in the MPM.

Issue Is it possible to use the TAC Xenta 110-D device with room unit STR150? Environment STR150 TAC Xenta 110-D Cause It is not possible to use STR150 together with the TAC Xenta 110-D device. Resolution TAC Xenta 110-D does not support STR150.

Issue Is it possible to use the TAC Xenta 102B device with room unit STR150? Product Line TAC Vista Environment STR150 TAC Xenta 102B Cause It is possible to use STR150 together with the TAC Xenta 102B device with system program 1.20 or higher. Resolution To use an STR-150 on a TAC Xenta 102-B controller, set nciAppOption bit 14.

Issue Customer has an issue where he is getting an Invalid Attempt on a card read when he tries to read a Valid card at a door. Environment All versions of Continuum. Cause The area is corrupted for that door, once it is changed to another Area it gets distributed and the card works fine. Resolution To resolve this issue, the following steps need to be done: Assign the Reader to a different Area Delete the corrupted Area Recreate the new Area Resend to the Controller