Issue Is a controller reload required when upgrading from v1.74 to v1.93 or 1.94 to 2.02? Environment CyberStation v1.74,1.93 1.94 and 2.02 NetControllers, Infinet controllers Cause We will be performing an upgrade on a site from v1.74 to v1.93. or  v1.94 to 2.02 Do we need to reload every network controller? Resolution In this case it is not a requirement of the CyberStation upgrade that dictates if a controller reload will be required. However, in order to keep the CyberStation and controller versions compatible, a flash upgrade of some controllers may be required. (Refer to Continuum Software and Firmware Compatibility Matrix)  The process of doing a flash upgrade usually requires a reload and is generally a good idea. There are some cases where a minor version upgrade (for only a bug fix, for example) in a controller with a valid flash backup will not require a reload because the controller will reload itself automatically from flash. Even if you think a reload is not required make sure you edit a few objects in the controller after the flash upgrade. If you get an error that the object cannot be found, reload the controller and then do a flash backup. Additionally, a planned "outage"  is a good opportunity to reload a controller that may not have been reloaded in a while. It would be better to know right after the upgrade if there is a problem, than to find out after you leave the site. The Infinet controllers typically do not need to be reloaded - but make sure you test a few infinet controller alarms on all upgraded network level controllers.  

Issue Upgrading Firmware and received error "could not communicate with specified controller" Environment Continuum Cyberstation ACX (5720, 5740) Netcontroller 2 (9680) Cause Received error while upgrading firmware. Firmware for the wrong model controller was attempted. Resolution Upgrade firmware with correct model firmware. Andover Continuum Software Compatibility Matrix Link

Issue What is the best way to upgrade Continuum Single User system from 1.5x to 1.9x? Product Line Andover Continuum Environment Continuum 1.5x, 1.5, V1.5 Continuum 1.6x, 1.6, V1.6 Continuum 1.9x, 1.9, V1.9 SQL Server Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause Continuum Upgrade from older versions of Continuum. Resolution First upgrade to 1.74, then upgrade from 1.74 to 1.9x.    PART I - Preparation: Acquire all software necessary to bring the workstations into compliance with 1.9x platform requirements. For each Cyberstation machine, make a record of the following Workstation name Folder name Device Node ID Network ID. From https://ecobuilding.schneider-electric.com Download Cyberstation 1.74 Download Cyberstation 1.9x Download Microsoft SQL Server Management Studio Express Run Continuum Analyzer and resolve any issues.  An upgrade should not be done until the analyzer test report is clean. IMPORTANT - Make a backup of the Continuum database just prior to upgrading. PART II - Upgrade Workstation 1 (Database server PC) Uninstall 1.5x or 1.6x Shut down the Cyberstation applications on all workstations. Power down the workstations that are not running SQL and leave off until Part III Backup the contents of C:\Program Files\Continuum\UserProfile by copying contents to a flash drive or another folder. Backup the contents of the graphics file directory to a flash drive or another folder. Delete C:\Program Files\Continuum Uninstall SQL from Workstation 1 (DB server) Install 1.74 Install Continuum 1.74  (SQL 2000 SP4 will be installed automatically as part of the install) Run Database Initialization Create new database Initialize workstation using information from Part I. Launch Continuum to test that Cyberstation startup normally. Shut down Continuum Run Microsoft SQL Server Management Studio Express Navigate to ContinuumDB and Right Click Restore database backup from PART I Run Database Initialization. Update Continuum DB Update Workstation using information form Part I Launch continuum and verify that everything looks normal. Verify the integrity of the database by running Continuum Analyzer and correct any database issues before proceeding.. Run Microsoft SQL Server Management Studio Express Navigate to ContinuumDB and Right Click Backup Database – name file so that it is clearly 1.74 Uninstall 1.74 Uninstall Continuum Delete C:\Program Files\Continuum Uninstall SQL from Workstation 1 Install 1.9x Install all platform software necessary to bring the workstation into compliance with Continuum 1.9x requirements. Install Continuum 1.9x - (SQL Express will be installed automatically as part of the install) Run Continuum Database Initialization Create new database Update workstation with information from Part I. Launch Continuum to test that Cyberstation startup normally Shut down Continuum Run Microsoft SQL Server Management Studio Express Navigate to ContinuumDB and Right Click Restore 1.74 database backup. Run Continuum Database Initialization Update database Update workstation with information from Part I. Launch Continuum and verify that everything looks good. Run Continuum Analyzer and verify the integrity of the database. Backup Database PART III - Upgrade Workstation 2 and 3 Install all platform software necessary to bring the workstation into compliance with Continuum 1.9x requirements. Backup the contents of C:\Program Files\Continuum\UserProfile by copying contents to a flash drive or another folder. Uninstall Continuum from Workstation  Delete C:\Program Files\Continuum Install Continuum 1.9x Run DB Initialization and update database and workstation. Launch Continuum and verify that all looks well. Backup Database

Issue At times the firmware and software on the Roam IO2 requires updating and instructions are needed Product Line Andover Continuum, EcoStruxure Building Operation Environment Roam IO2 Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Windows Mobile Cause Instructions for upgrading the software and firmware are provided in the User's guide, but this article places them in an easy to find location Resolution The full instructions for installing and using the RoamIO2 software and hardware are in the User Guides: BACnet Service Tool User Guide + Software Infinet Service Tool User Guide + Software NOTE: The RoamIO2Appl2.000002.upd firmware firmware can only be updated from the BACnet service tool, the Infinet service tool does not have the update OS option.     Please see instructions for installing firmware and hardware for the RoamIO2 for an overview.  

Issue Update OS, changing a controller, BACnet to Infinet or Infinet to BACnet Can b3 controllers be converted to i2 controllers? Can i2 controllers be converted to b3 controllers? Converting between bCX4040 and bCX9640   Product Line Andover Continuum, EcoStruxure Building Operation Environment i2 b3 Controllers - See Compatibility Matrix bCX Controllers - Continuum 1.7 onwards Cause Only a limited number of controllers can be converted, BACnet to/from Infinet, using Update OS. Resolution The following controllers can be converted between Infinet and BACnet, using the appropriate firmware files: bCX (bCX4040 to/from bCX9640) (options like Xdrivers, node count, IO modules and expansion IO modules are not effected) i28xx-V - b38xx-V (i2865-V to/from b3865-V, i2866-V to/from b3866-V, i2885-V to/from b3885-V) Please see link for swapping the firmware of non -V model i2/b3 Attempting to flash (Update OS) any other controllers BACnet to/from Infinity is not recommended. In nearly every instance, the result will be a non-functioning controller.   UPDATE: A procedure is now available to convert the non -V i2s to b3s in the field https://community.se.com/t5/Building-Automation-Knowledge/Conversion-of-Continuum-devices-from-i2-to-b3-and-vice-versa-in/ta-p/416712    (Note: In the bCX controllers, the ACCNetID will revert back to the default of "1", you may need to change this in the Controllers configuration webpage back to what it should be.  See Will IP settings persist when flashing a bCX4040 (BACnet) to a bCX9640 (Infinet)? for details.)   Please refer to Exchange for specific firmware: BACnet Firmware Infinet Firmware The following can be used as a general rule to determine which OS is currently running in the controller. bCX only. (b3 & i2 CPU is green) CPU LED is Green = BACnet OS CPU LED is Yellow = Infinet OS

Issue Have lost disc to install RoamIO software for the version 1.0 RoamIO Environment Windows XP Continuum RoamIO 1.0 Cause Lost CD or CD broken for RoamIO  Resolution Below is the software / Drivers and install Guide for the RoamIO version 1.0 RoamIO User Guide.pdf RoamIO V1.0 Laptop.zip RoamIO V1.0 PPC.zip RoamIO V1.0 Driver.zip The latest RoamIO2 versions of the software can always be downloaded from The Exchange Download Center.

Issue Can't display values from a Modbus IP device where it is using a data type of swapped Longint (32 bit). Environment Continuum Modbus IP XDriver (2nd Generation) v2.00012 and below CX9680 ACX5720, ACX5740 bCX1-9640, bCX1-4040 PM9C Power Meter Cause Modbus IP Xdriver did not support the swapped Longint (32 bit) data type. Resolution Support for this data type was added to the Modbus IP XDriver (2nd Generation) in v2.00018 which is available on The Exchange Download Center at the link below: E01_0210_215 Modbus TCP driver.zip

Issue Unable to connect to webClient using Mac and Safari as the browser. Environment webClient (all versions) Mac OSX Safari Cause Using an unsupported browser and operating system configuration. Resolution The only browser supported is Internet Explorer (IE), see the Compatibility matrix for details of supported hardware and software for webClient.

Issue Information for UL 864 Smoke Control for Continuum Environment Continuum Cause Information is needed for UL 864 Smoke Control using Continuum Resolution There are a number of documents available on Exchange Online, click the following links to navigate to the document: Documents listed in the section include: UL 864 Power Supply Install UL 864 IO module Install UL 864 i2/b3 8xx-V Install UL 864 Infinet Smoke Control Design UL 864 Bacnet Smoke Control Design UL 864 Continuum Smoke Control Design UL 864 Fire Alarm Annunciation System Guide

Issue Is there a way to translate Cyberstation to a language other than English and use different SQL collation sequences and code page? Product Line Andover Continuum Environment Continuum Cyberstation Cause Standard Cyberstation installation installs the SQL using Code Page 850 1.x Strict compatibility. Resolution The link below is to the Language Translation support guides. These provide detail on how to translate the Continuum Cyberstation user interface to a different language. It also details in Chapter 3 how to use a different SQL sort order. This would allow the use of different character sets for use in personal names Language Translation Support Guide V1.81 Language Translation Support Guide V1.94 Also, there is an additional Continuum Language Support document available in MSWord format Here. For Arabic specifically, additional MSWord Document Here.  There are freelancers that can be of assistance to help with your site. Upwork is a site with potentially low-cost translators. NOTE - No testing has been done with Continuum v2.0 due to a lack of demand for translation See Andover Continuum v2.0 Language Translation

Issue Can not connect to a Remote RAS Controller Product Line Andover Continuum Environment RAS Connections to: CX9900, CX9940, CMX9924, CX9400, CX9200 Controllers with HyperTerminal support Modem connections, Dial Up Cause Can not dial up remote site over RAS connection What settings need to be checked? Resolution For assistance with troubleshooting RAS connections download the v1.9 Continuum Remote Communication Configuration Guide For older versions of Cyberstation also check out the RAS guide installed on the Cyberstation along with the Continuum software. The following settings/ configuration should be checked to help isolate the issue where a site can not be connected: Verify phone line is giving correct cadence ring tone that can be detected by the modem, some internal phone/ exchange lines give non standard tones and may not be answered by the modem . Using another External phone line verify can log on to the controller with hyperterminal using the Baud rate chosen at front end (usually 19200). See the link below for details on using the Command Terminal interface.  If Modems do not answer - Check the correct AT commands have been sent to the modem at the selected baud rate, also verify the cable is 9 cores and a DCE - DTE (Straight through cable). Ensure AT settings have been saved in the modems non-volatile memory. Verify all commport setting match the front end database settings and match any other working sites. Typically 19200 baud, 8 data bits No parity 1 stop bit. Ensure this matches the front end settings when checked using command line as on older versions of Cyberstation the comm ports screen does not always show the correct values. Verify "Track CXD" is selected and "Direct Connect" is not. Verify the Comm port "DefaultBaud"  attribute is set to the same value as the Baud rate used, so that the connection can be made following a power fail. Verify comm port flow control matches the front end, typically hardware & software XonXoffCtsRts Once successfully connected with Hyperterminal and all settings match front end ensure the port is logged off before trying to connect from the Cyberstation. If Cyberstation can not connect to any remote site, first connect a Laptop running Hyperterminal to the front end modem and dial it up from another line to verify the modem & cable are operating correctly. Then go through the software and remote site configuration as detailed in the RAS Guide. Verify Cyberstation is running on XP or Win2000 operating systems as appropriate from Compatibility matrix - See RAS is not supported in Microsoft Vista and Windows 7 for use with Continuum. Also see Continuum controllers and Remote Access Communication for information on controllers that support RAS as an Access point.  For testing with Hyperterminal, download the Command Terminal Configuration Guide

Issue Is there a native solution in Continuum to totalize the hours of presence of a person in an area? Or must I do a PE program for each personnel which will calculate the time between the arrival time and the leaving time?   Environment Time and Attendance CyberStation ACX and/or AC-1 family of controllers Cause Is there a native solution in Continuum to totalize the hours of presence of a person in an area? Or must I do a PE program for each personnel which will calculate the time between the arrival time and the leaving time? Resolution There is no native solution in Continuum to totalize the hours a person has spent in a given area. It will require PE programming and entry and exit readers. The Security COE has a Continuum add-on called TimeTracker that may work for some applications. Learn more about Continuum Time Tracker.

Issue Cannot connect to video server when creating a VideoServer object in Continuum and Test Connection is selected. Product Line Andover Continuum, Pelco Environment Continuum DSConnex Digital Sentry Cause Patch not installed for DSConneX versions 4.3 and 7.x not working with Andover Continuum 1.91 or 1.92 or LAN connection problems Resolution Install v1.91 DSConneX Video Patch hotfix for issue with DSConneX versions 4.3 and 7.x not working with Andover Continuum 1.91. For 1.92 these files are included, so if the error is still occurring, then there are LAN connection issues.

Issue Fluctuating temperature readings where they jump up to +327 randomly. Product Line Andover Continuum Environment Continuum controllers i2866-V Cause Readings like that are usually caused by wiring or power issues. There was also a Firmware fault that caused this in an old version of the i2866-V Firmware. Resolution Confirm the following wiring considerations:   That your input and output cables shield is wired to Earth ground at one end of the run only (preferably the controller chassis). That your controllers power supply is earthed on the secondary side of the 24vac transformer to ensure a proper controller ground to Earth. Confirm that the power supply is not being shared with any field devices, especially field devices feeding inputs back into the controller. One way to troubleshoot if it is a cabling or controller problem is to replace the sensor cable with a 10K ohm resistor. See Temperature inputs not reading the correct value for details. Also, in i2866-V controllers with firmware versions less than v3.501049, temperature inputs could randomly go to +327 when Analog Outputs were changing value frequently. Uprev your controller. See TPA-BOST-09-0007.00 for details.

Issue PE program will not compile, due to the following error: Syntax error, unexpected token 'xxxxx' Environment Cyberstation All Andover Continuum controllers Cause Program is using one or more reserved keywords Resolution Remove reserved keywords from program's code. See Andover Plain English Language Reference Guide appendix B for a list of reserved keywords.

Issue Where can I find Plain English Drivers and documentation for them. Environment Plain English Drivers Cause Schneider Electric Product Support Services does not supply Plain English Xdrivers, nor are they supported. Resolution Schneider Electric does not provide support for Plain English Drivers and no longer provides support for them There are, however, two xdriver manuals available on The Exchange Download Center. Carrier CCN Dataport Manual (32MP, 30GN, 30GB, 30HX, 30GT, 23XL, 19XR, 19EF) Mammoth DDC Manual

Issue Software Licensing for Continuum 2.0 & StruxureWare Solution Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum Site integration with the StruxureWare Solution Continuum Cyberstation software & Licensing Cause Request for Software Licensing compared to the Hardware key.  Resolution There is a Ordering and Activation document available on the Buildings Exchange Download Center. A link is provided below: Ordering and Activation of Software License for Continuum v2.0 Software license is a dedicated license per workstation and locked to both the hardware and the operating system. Recommended not to install on old hardware. Software licensing is available for both new and existing installations after Continuum 2.0.  A Hardware key is required in order purchase a software license.  This is because the Continuum features and options are purchased with the physical Hardware key, not with the keyless license.   When purchasing the Keyless license, the serial number of the Hardware key is submitted along with a License Information file (c2v) that has been created on the workstation that is to be licensed.  The License Information file is created using the Hasp Key Utility.   Continuum installations pre version 2.0 (e.g. v1.94) who wish to upgrade to v2.0 and would like to benefit from Software Licensing feature must download and install the required files. Those are outlined in the document above. Note: For Continuum Interface for SmartStruxure Solution the demo StruxureWare Building Operation license has all required features. Your Continuum 2.0 key must have the Advanced Webserver feature enabled.You can use the Continuum Interface Server for any Continuum installation: Standalone or Multi-User (LAN). All existing Andover Continuum configurations are supported in the Continuum Interface Server.  

Issue The display on the smart sensor module (LCD1/LED1) is blank. Product Line Andover Continuum Environment CyberStation B3 devices/i2 devices with Smart Sensor port. Cause LCDDisplay/LEDDisplay element #2 has a value of 0 which turns off the display The host controller is not sending power to the SPWR port It could be a newer version of the smart sensor, see i28xx-V & i28xx-V-WL Controller v3.501037 - Release Notes Resolution Set LCDDisplay/LEDDisplay[2] to a valid display format value. (see Smart Sensor Installation and User Guide) Measure the voltage between return and SPWR and make sure it is 8.4 volts DC, if the voltage is not correct disconnect the Smart Sensor and measure again, if the second measurement is correct then the Smart Sensor may need to be replaced, otherwise the host controller may have to be replaced.

Issue What TTS-SD-LED and TTS-SD-LCD Smart Sensors are available? Environment TTS-SD-LED Series • TTS-SD-LED-1 • TTS-SD-LED-B-1 TTS-SD-LCD-Series • TTS-SD-LCD-1 • TTS-SD-LCD-4-2 • TTS-SD-LCD-B-1 • TTS-SD-LCD-C-1-10P • TTS-SD-INFBUF Cause Some products in this range have become obsolete due to the discontinuation of some key components. Resolution Full details are on the attached Product Announcement PA-00171 TTS-SD-LED-1 Discontinued TTS-SD-LED-B-1 Discontinued TTS-SD-LCD-1 Modified TTS-SD-LCD-4-2 Modified TTS-SD-LCD-B-1 Replaced by TTS-SD-LCD-1 TTS-SD-LCD-C-1-10P Discontinued TTS-SD-INFBUF Discontinued

Issue What are the correct settings for the i2 controller input reference resistors for different input types? Environment i2 Controllers Cause What are the correct settings for the i2 controller input reference resistors for different input types? Resolution See the section starting on page 71 of the i2 Controller Technical Reference. As a general rule, the reference resistor switch is ON for 10K thermistors, contact closures (including supervised) and counters; it is OFF for voltage inputs (which includes 0-20mA and 4-20mA current inputs since the use of the external resistor makes the input signal a voltage).