Building Automation Knowledge Base

Notifications

Community

Notifications

Categories
Forums
Knowledge Center
Blogs
Ideas
Events & Webinars

Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Search in

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Label: "andover continuum"

View in: "Building Automation Knowledge Base" | Community

2197 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Where do I find our BACnet controllers BACnet PICS? (Protocol Implementation Conformance Statement) Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series Environment All BACnet controllers Cause Alternative locations to find BACnet PICS for our controllers. Resolution PICS documentation can be found on The Exchange Download Center and BACnet International website.

Issue Where are example Plain English programs and functions stored for typical BMS applications? Product Line Andover Continuum Environment Plain English (PE) Functions and programs. ACSM, PID, Optimiser, ISM, First Aid. Standards Bacnet Optimiser Cause It is always easier to write your Plain English programs starting from documented examples rather than a blank page. What is available? Resolution The following link is to a .zip file containing various BMS standard modules originally developed by the UK Application engineers for Infinity SX8000 and were known as the Infinity Standard Modules (ISM's), they were then updated to Andover Controls Standard Modules (ACSM's) for Continuum. These modules are example functions or building blocks that can by used globally by application engineers to provide the control and monitoring appropriate for your own buildings. Link: Click here. In addition to these functions other examples are in the online help for the corresponding Plain English keywords, and other applications can be found on the Forums; see Sample PE functions and programs for further details. For Smart Sensor examples see Example programs for Smart Sensors TTS-SD-LCD-1 and TTS-SD-LED-1 for details. For example Security programs see the Download Center link, Click Here.

Issue What is the format of the SNMP alarm traps and where can I obtain the MIB's Product Line Andover Continuum Environment Netcontroller II CX9680, bCX1 & ACX57xx with SNMP alarming enabled. Cause Documentation on the SNMP Alarming is required. Resolution The Configuration guide for SNMP Alarming can be downloaded from The Exchange Download Center, link: Andover Continuum v1.9 SNMP Configuration Guide This will detail how the SNMP alarming is configured and operates. The SNMP Alarming sends the same alarm messages as shown in the Continuum alarm viewer out to the third party system via SNMP traps. The format of the traps is defined by Management Information Blocks (MIB's) these can also be downloaded from The Exchange Download Center, click on the following link: SNMP MIBs There is no facility to change these formats within the controllers or Continuum

Issue Where can I find Cyberkeywriter2.exe to upgrade my CyberStation key. Environment Cyberkeywriter2.exe CyberStation Cause There are 3 locations from which you can obtain the Cyberkeywriter2 executable file. Resolution Download Cyberkeywriter2 on The Exchange Download Center Cyberstation CD Do a search of the CD for "Cyberkeywriter2.exe" Cyberstation Workstation From Windows Explorer, search for "Cyberkeywriter2.exe"

Issue What transport type should be used when setting up an ACX57xx, CX9702, or bCX9640? (UDP TCP Netcontroller) Environment ACX5720 ACX5740 CX9702 bCX9640 Cause What transport type should be used when setting up an ACX57xx, CX9702, or bCX9640? Resolution The definition on the transport type settings from our Technical Reference Guide states that: UDP - This controller will communicate with other controllers and Workstations primarily using the UDP protocol. TCP - This controller will communicate with other controllers and Workstations primarily using the TCP protocol. TCP/UDP - This controller will communicate with other controllers and Workstations primarily using the TCP protocol, but can also speak to controllers and Workstations that communicate primarily using the UDP protocol. You can set the controller to use either or both transport types for communication with other devices depending on your specific network requirements. UDP is the preferred option for Continuum devices. See the Andover Continuum Network Ports document for details on what specific ports are required. Three things you need to be aware of with this: Make sure that both the transport setting in the device object and the controllers IE configuration webpage are the same. No matter what transport type you choose make sure that any network firewalls are setup to allow packets through on those ports. View this document for some reasons to use Continuum's reliability layer over UDP rather than TCP.

Issue What protocol of the Ziton ZP3 Fire Detection System does our Xdriver utilize? Environment Continuum Xdriver - Ziton Fire Panel Cause Need to confirm that the XDriver is able to communicate to third party fire panel. Resolution The Ziton XDriver has been developed to the ZCP2 communications protocol V2.01. Contact the manufacturer to confirm whether the panel supplied supports this version of the protocol. Further information on the XDriver can be found at the link below. Clymac - Ziton Fire Panel

Issue What is the processor and memory type & speed that is used in Continuum controllers? Environment All Continuum controllers Cause The processor speed for the i2/ b3 controllers are not defined on the datasheets. Resolution The bCX1 uses the Coldfire processor and it is running at 66Mhz. It has 32Mb SDRAM and 16Mb Flash memory. The Netcontroller II uses a MCF5275 processor running at 150 MHz. It has 128Mb SDRAM and 32Mb Flash memory. The i2/b3 controllers also use a Coldfire processor but at 40MHz frequency. The memory on the i2/b3 controllers varies from model to model and these are detailed on their specific datasheets on the Buildings Business Extranet. Some examples are: b3920 1Mb SD RAM, 2Mb Flash, b3810 256Kb SDRAM 1Mb Flash, b3850 128Kb SDRAM 1Mb Flash.

Issue Ordering a specific controller with the options required seems complicated. What do each of the options mean and how do I build the part number for the controller I want? Environment ACX57xx Netcontroller II Cause The parts list is huge and there does not seem to be detailed information on how to organize each character in the part number to get the controller with the options that you want. Resolution ACX Series Part Numbering Scheme ACX Series part numbering has been structured to make it easier to choose and find the right corresponding part number. All part numbers consist of 13 characters. Configurable options use unique letters so that features cannot be confused. A zero, specifically a "0", is used when a feature is not enabled in the desired configuration. To order an ACX Series controller, follow the scheme described in the PDF here to determine the appropriate part number. (Note: you MUST login to Buildings Download Center to view/download the document) NetController II Part Numbering Scheme NetController II part numbering has been structured to make it easier to choose and find the right corresponding part number. All part numbers consist of 15 characters. Configurable options use unique letters so that features cannot be confused. A zero, specifically a "0", is used when a feature is not enabled in the desired configuration. All NetController II units are configured to support 32 IOU modules, and will come standard with Ethernet and full use of 128 MB of memory. There is no need to specify this in the part number. To order a NetController II, follow the scheme described in the PDF here to determine the appropriate part number. (Note: you MUST login to Buildings Download Center to view/download the document)

Issue What is required to configure controllers to use the wireless network adaptors? Environment Wireless Infinet CX 9680 (Netcontroller II) bCX 9640 (bCX1-INF) i2xxx controllers Wireless MSTP bCX 4040 (bCX1-BACnet) b3xxx controllers Cause Require more information on how to enable Continuum controller subnet to use wireless communications instead of wired communications. Resolution To setup and enable wireless Infinet or MSTP networks, you will require two things: 1. Firmware There is separate Wireless Firmware that needs to be loaded into the i2xxx and b3xxx controllers to enable wireless communications. The Netcontroller II or bCX1 controller do not have a separate wireless version of the Firmware. FW -> Ecobuildings 2. Wireless Adapters You will need to attach wireless adapters to each controller including the master and change the commport to wireless mode. (Note: bCX or NC2 controllers only; wireless has not been enabled in the ACX57xx controllers at this time.) For further information see the Wireless documentation at the link on ExchangeOnline below. Ecobuildings

Issue What do I need to order to upgrade Continuum or add a feature to Continuum Environment Continuum Security key keys dongle Cause How to upgrade versions on a Continuum Security Key (Dongle) How to enable a feature in Continuum Resolution The security keys (USB Dongle) requires upgrading if going between versions (eg 1.8x to 1.9x), contact your local order intake/Upgrade/Repair for costs. (or adding a feature/option, eg. enabling "Add-On Reporting Modules") The order must include the security key (USB Dongle) serial numbers, you will receive back upgrade "cookies", these are used to upgrade the dongles. Use Cyberkeywriter2 available on The Exchange Download Center to update the security keys (USB Dongle) The Continuum Cyberstation software can be downloaded from The Exchange Download Center and the site upgraded. You should also check the Compatibility Matrix and installation guide before installation (ensure the workstations hardware is capable of running the newer software) Check the compatibility matrix for SQL version requirements (LAN versions) All upgrades are handled through the Repair Department. Contact your local Order Entry / Repairs & Upgrades department. NOTE A LAN dongle can be used on a SU/SA (Single User Stand Alone) site for the main SQL PC, a LAN dongle is required for all other Cyberstations on a SU/SA site (max. 2 units) A Dongle enabled for 1.9x can be used on all sites with 1.9x and before (eg v1.94sp1, v1.82, v1.74)

Issue There are a couple of part numbers available for the expansion module cables, which ones are for which devices? Environment xP modules Cause Not sure which cables are for which xP modules. Descriptions and documentation on iPortal is inadequate. Resolution There are three xP module cables available: The 01-0100-484 cable is a replacement for the xP-Display module cable and this is meant to be for the xP-Display only, not for any of the other xP I/O modules. The xP I/O modules such as xPDO4 require either the xP-Mod-Cable-3 or xP-Mod-Cable-10. Be aware that you will only be able to extend the xP network for a maximum of 10Ft. See this iPortal datasheet or on Exchange Extranet for details.

Issue How long and what topology can the IOU bus be on a Netcontroller? Product Line Andover Continuum Environment IOU Modules Netcontroller Cause Maximum cable distances and topologies required. Resolution The Standard RS485 modules can only be connected in a bus (Daisy Chain) topology, no star or "T" topology can be used. The maximum distance from the Netcontroller to the last module in the bus is 600M using a low capacitance cable like the Belden 9729. If you have to create a free topology network with a star or "T" topology then you must use FTT-10A Netcontroller and IOU Modules. See What is the advantage of having a Doubly Bus Terminated Topology segment VS Free Topology in a LON FTT 10A setup? for details on the FTT-10A module wiring or the I/O System Reference Guide for further installation details.

Issue A dialog of "Cannot open .NET editor with .NET Framework" comes up with new installation of Webclient or after a Microsoft update of .NET 4.5.x. There was an error trying to create the .NET control for this page.There was an error trying to create the .NET control for this page. Product Line Andover Continuum Environment Continuum Webclient Windows 7 Windows Server 2008 Windows 10 Internet Explorer Cause Microsoft changed the behavior of Internet Explorer when .net 4.5.x is installed on a PC. It turns off .net 2.0 support which is needed for several editors to function on Webclient browser PCs Resolution See web.Client v2.0 .Net Editor Hotfix on the EcoXpert Extranet This is a registry key file that installs the registry keys mentioned further down in this article. It allows Internet Explorer to utilize .net 2.0 that several webclient editors use. This hotfix contains a .reg file which changes the registry, it is recommended to make a Windows Restore point or a backup (export) of the existing registry folder (hive). The hotfix only updates the following keys, so the changes can also easily be made manually. On an 32-bit (x86) Operating System Add a DWORD attribute with the name EnableIEHosting to KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework Set the value to 1 On an 64-bit Operating System Add a DWORD attribute with the name EnableIEHosting to KEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework Set the value to 1 A reboot of the webclient browser PC is required after the change is made. Each browser PC will need to have this fix applied. Microsoft Edge can also be used on newer client PCs, see the following article: Microsoft Edge can be used for webclient client PCs

Issue Video is not displaying or it's displaying with a black screen when using Continuum 1.81, 1.90 and 1.91 with Digital Sentry 4.3 or 7.x Environment Continuum 1.81 Continuum 1.90 Continuum 1.91 Digital Sentry Windows XP Windows Server 2003 Windows Server 2008 Cause Continuum 1.81, 1.90 or 1.91 is incompatible with the Digital Sentry API 4.3 or 7.x Resolution Use the Digital Sentry version 4.2 Download and install DSConnex hotfix CAUTION: Installing the hotfix for Digital Sentry 7.x slows down videolayout and videomonitor with Digital Sentry units that have v4.2 installed. Increase the amount of virtual memory on the PC to 4096. NOTE: the files that were contained in the hotfix were incorporated into 1.92 and above

Issue Information on the features that Video Monitor supports and details on how to configure it on a Continuum Workstation. Product Line Andover Continuum Environment Continuum v1.90 and above. Cause There does not seem to be a specific manual for Video Monitor. Resolution What Is Video Monitor? Video Monitor is CyberStation's powerful video-surveillance tool. Video Monitor, available in CyberStation Version 1.9 and higher, allows you to view live and recorded video images from cameras assigned to doors or points that trigger alarm events. It allows you to monitor doors, immediately capture video images from doors, unlock a door, monitor door status, monitor a person's access to doors, and get alarm information as soon as it happens. You customize the way Video Monitor operates using its powerful configuration tool, Video Administrator. Using Video Administrator, you can attach up to 16 cameras to a door or point. Video Monitor is launched when an event associated with the door or point triggers an alarm. Another video surveillance monitoring tool, VideoLayout, is also available for video matrix-frame viewing. The system may be configured to use either Video Monitor or Video Layouts as your primary video interface to alarms. Also see reference to supported features in the Feature Blast for v1.90 when Video Monitor was first added to Continuum. Configuration There is a large amount of information in the Continuum on-line help files that discuss how to configure Video Monitor in detail. See the Continuum online help contents and search for "Video Monitor." Note: The Video Monitor option must be enabled on the Continuum Security Key to able to set this up and use it. This comes standard in v1.90 and above and can be enabled on your Key if it is not already.

Issue Are the current Veeder Root Xdrivers compatible with the TLS450 and TLS2P console? Environment Xdriver Cause The current Xdrivers are compatible with the Veeder-Root TLS350 Console. Are the current Veeder-Root Xdrivers compatible with the TLS450 and TLS2P console? Resolution No. The current 1st and 2nd Generation Continuum compatible xDriver for Veeder-Root TSL300/350/350R is not compatible with the TLS450 or TLS2P. For the current Xdriver see Leak Detection Systems Drivers on The Exchange Download Center.

Issue VTState value displays 204 before the phone is answered. When a message is played the VTState goes directly to 301 when it should wait until the message has completed. Environment I/O Module Continuum CyberStation CX9900 CX9680 Cause The cause of the problem is unknown, but flashing the firmware will typically resolve the issue. Resolution Flash upgrade VT-1 IO to most recent firmware. If the most current firmware is already installed, reflash the unit with the same version firmware. Buildings Business Extranet Software

Issue Dumping or reloading a NetController using HyperTerminal. Environment Windows HyperTerminal CX9900 CX9400 CX9200 Command Terminal Configuration Guide Infinity and Continuum Window Interface Cause Not known cause. Resolution Click here for instructions on using HyperTerminal to dump or reload controller. For full details on using the Window interface as used on Infinity and 1st Generation Continuum controllers, you can download the Command Terminal Reference Guide.

Building Automation Knowledge Base

Improve your search experience:

Related Forums

Intelligent Devices Forum

Where do I find our BACnet controllers BACnet PICS? (Protocol Implementation Conformance Statement)

Where can I obtain standard Plain English example functions?

Where can I get information on SNMP Alarming?

Where can I find Cyberkeywriter2.exe to upgrade my CyberStation key.

Where are the updated Continuum Security Demo Graphics (Security System Bonus Pack) located?

Where are release notes for Continuum Bacnet controllers located?

What transport type should be used when setting up an ACX57xx, CX9702, or bCX9640?

What protocol of the Ziton ZP3 Fire Detection System does our Xdriver utilize?

What is the processor type & speed as used in Continuum controllers?

What is the part numbering scheme for the new ACX57xx and NetcontrollerII controllers?

What is required to configure controllers to use the wireless network adaptors?

What do I need to order to upgrade Continuum or add a feature to Continuum?

What are the part numbers for the cables used with the xP expansion modules?

What are the maximum distances allowed for the IO Module bus?

Webclient "There was an error trying to create the .NET control for this page"

Video not displaying or displaying a black screen using Continuum 1.81, 1.90 or 1.91 and Digital Sentry 4.3 or 7.x

Video Monitor supported features and how to configure it on a Continuum Workstation

Veeder Root Xdrivers

VT-1 I/O Module issuing result codes prematurely

Using HyperTerminal to dump/reload controller with terminal interface.

Ask our Experts

Email Us

Building Automation Knowledge Base

Related Forums

Ask our Experts

Email Us

Welcome!