Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance.
Issue
Active Event Viewer contents and column headers are blank.
Product Line
Andover Continuum
Environment
CyberStation
Cause
Windows registry corruption.
Resolution
Method #1
Close Continuum and use Windows System Restore to put the system back at a point where the Event Viewer were fine.
Method #2
NOTE: Any customization previously done to the event viewers such as column name changes etc will be lost when this method is used
- Shut down CyberStation then backup the Windows registry as a precaution
- Edit the Windows registry and delete HKEY_CURRENT_USER\Software\Andover Controls\Continuum\Access Event View
- Start CyberStation and open the event viewer which recreates the entry in the registry using default values.
