Issue How do I set up a Continuum system to do automatic log truncation to save database space? Product Line Andover Continuum Environment Continuum Trend logs Cause Database maintenance. Resolution Setting up Automatic Log Truncation with SQL Server and MSDE Database  MSDE Engine For MSDE, you can download the Stand Alone MSDE Database Utilities from Buildings Download Center.  These utilities are capable of automatically truncating the logs, as well making automated backups, checking for low hard drive space, etc.  SQL Server For full SQL Server, you can easily create a scheduled Job. Details are described below.   To create a scheduled Job that will truncate the Continuum logs in the SQL Server: Open up SQL Enterprise Manager  (Note that the SQL Server Agent service must be running in order to create a Job) Highlight the Continuum database From the Menu, select Tools \ Job Scheduling A wizard opens: "Welcome to the Create Job Wizard." Click Next Select Transact-SQL Command,  Click Next For the Database Name, select ContinuumDB (or whatever the name of the DB is) In the large white space for the Transact-SQL Command, cut and paste the code from our web site: ****** Replace 90 with the number of days to maintain in each log ******** delete from accessevent where DATEDIFF(day, timestamp, getdate()) > 90 delete from activityevent where DATEDIFF(day, timestamp, getdate()) > 90 delete from alarmevent where DATEDIFF(day, timestamp, getdate()) > 90 delete from errorevent where DATEDIFF(day, timestamp, getdate()) > 90 Click Next On the next screen, you are asked when you do want to run this job Select "On a recurring basis" and hit the Schedule button On the Schedule page, set up whatever schedule you desire Click OK to close the Schedule Page • Click Next On the Job Notifications screen, you can choose (if you want) any email or net send alerts. This is optional • Click Next In the final page, you are given a summary of the Job you have just created and you can change the name of your Job to anything you want. It might be a good idea to give it a more descriptive name like "Weekly Log Truncation" Click Finish and you are done. You should get a message that the job was created successfully. To verify that the Job is running correctly, you can go to the Enterprise Manager of SQL Server and click on the Management Folder, then expand the SQL Server Agent folder and click on Jobs. On the right-hand pane, you will see a list of created jobs. Scroll down and find the job that you just created. You can get information about the history of the Job, whether it ran successfully or not.

Issue Using the selection tool to select the correct meter. Environment Heat Meters Cooling Meters Cause Selecting the incorrect meter can lead to loss of water flow and increased system pressure. Resolution Selecting an appropriate Heat Meter can be achieved using the selection tool. To view or download the tool click here. For the Product Announcement click here. To view the Online version of the tool please click here. The selection of a Heat Meter requires the following information; 1 - The maximum water flow through the system. 2 - The location of the meter, (Flow or Return). 3 - The size of pipe work where Heat Meter is to be installed. 4 - The media type, heating, cooling or both. 5 - Using the selection tool is made easier by using the Auto filter drop down selection arrows. These allow you to filter the selection on a particular area, i.e. "Flow Rate" as shown below. The Heat Meter part number is established as follows; 1 - Digits 1,2 - Heating, Cooling or Combined. 2 - Digits 3,4 - Flow rate. 3 - Digits 5,6 - Body length and connections. 4 - Digit 7 - Threaded/Flanged. 5 - Digit 8 - Heat Meter location Flow / Return. 6 - Digit 9 - Communications type. 7 - Digit 10 - Display option. 8 Digits 11,12,13 - Revision. To view a warning about the under sizing of Heat Meters, please click here. New serial communication modules are now available for Modbus RTU and BACnet MS/TP interfaces.

Issue How to enable Continuum site for use with Endura DVRs and cameras. Product Line Andover Continuum, Pelco Environment Continuum V1.91 and above Pelco Endura DVR See the Video Compatibility matrix for supported Pelco Endura products on the various Continuum versions, Cause Want to enable Continuum for use with Endura but unsure which security keys support the addition of the option and what the option provides. Resolution Why is this option required? The Endura -E option for Continuum security keys is required to be able to: Configure VideoServer objects in Continuum to use Endura DVRs. Use VideoAdministrator and VideoMonitor to configure and view Endura cameras. It is not required to be able to configure and view cameras from DigitalSentry DVR's or to view Endura cameras using VideoLayout objects that have already been configured. Which Workstations can have the option added? SU and LAN Cyberstation security keys can be enabled with the Endura -E option. This option cannot be added to the WEBC key for WebClient Servers. If configuring Endura cameras is required, a Cyberstation with the -E option must be used. WebClient browser users are able to use the VideoLayout to view DigitalSentry and Endura cameras. The Endura option is only available through the upgrade process through Repairs. There is no part number to specify to enable Endura at the time of ordering the security key. Once you have the serial number of the key, contact Repairs below. Email:  upgrades.continuum@schneider-electric.com How to tell if the option is enabled? If the system is operating normally (not in Demo Mode), open up a Video Server object. If the key is video enabled it should look like this: If it is not enabled, the Pelco Endura option is not available:

Issue What is SiteStat and where can I find documentation on this product? Is the SiteStat hardware supported by the Schneider Electric repair department? Environment SiteStat Cause SS-SCI controller has failed and a repair or replacement is needed. Resolution While the SiteStat product line is no longer sold or supported by Schneider Electric, a compatible replacement for the SS-SCI controller is the SS-NT-SSA16/CLK which is available on iPortal. https://ecobuilding.schneider-electric.com/search#keyword/SiteStat/tab/documents

Issue Unable to find Schlage Xdriver file on Exchange Download Center. Product Line Continuum Environment Xdriver add-on Cause It is unclear of where to download the Schlage Xdriver for Continuum.  Resolution All Schlage Xdriver .xdr files, as well as their accompanying documentation, can be found in the Schlage Wireless Lock Resources Kit on the Schneider Electric Exchange Download Center.

Issue Is it possible to integrate Schlage products with Security Expert? Product Line Security Expert Environment Security Expert Server (vv4.2.259.19 and above) SP-C controller Firmware (v2.08.923 and above) Cause Unable to migrate or convert a legacy access control system which has Schlage devices integrated to Security Expert Resolution With Security Expert Software (v4.2.259.19 and above) and SP-C firmware (v2.08.923 and above), the integration of Schlage devices (AD300 and AD400) with Security Expert software is supported.  It is always recommended to use the latest Security Expert Version and SP-C firmware version to avoid any known issues. For more information regarding the, Schlage Integration with Security Expert, download the attachment.  Refer to Security Expert Allegion Smart Reader Integration 

Issue Schedule editor crashes with ACCDataServices error when creating a new or modifying an existing Schedule. Environment Continuum v1.94 Schedule object Cause Known issue with Schedules when editing or creating exception events. The Schedule editor will crash with an error. Resolution CyberStation v1.94 SP1 has a fix in it that corrects the issue with the editor crashing when editing or creating a schedule with exceptions.

Issue An update from 1.94 to 1.94 SP1 will generate an "Installation error! Microsoft ODBC SQL Server Driver SQL Server Implicit conversion from data type datetime to int is not allowed. Use the CONVERT function to run this query." Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause A column in the db doesn't get converted properly SQL Server Implicit conversion from data type datetime to int is not allowed Use the CONVERT function to run this query. Resolution To correct this issue apply the following hotfix AFTER installing 1.94 SP1 but BEFORE running the database update Hotfix for DataBase Update Error

Issue Not receiving SNMP point value in the Trap Message. Environment Windows XP BCX 4040 Hp Pro Tools Cause Current BACnet MIB's not installed Resolution Download and install the latest MiBs Version 2.0

Issue SNMP Flashing options for Netcontrollers and BCXs Product Line Andover Continuum Environment All Continuum master controllers Cause Documentation Resolution BCXs & Netcontrollers can be in 3 states: SNMP Standard is how all controllers are shipped by default. This means that the controller model and some other object info can be obtained via SNMP. SNMP Alarming Enabled means Standard SNMP as well as SNMP Alarming is enabled in order to send alarms to a network management system. This is a paid for option either initially when the controller is ordered or by contacting repair. To enable this option in the field, repair sends a file and instructions after payment. SNMP Disabled means that no SNMP information will come from the controller. Upgrading controllers with future firmware versions Depending on which SNMP option state the controller is in will determine the application flash that should be used going forward. Selecting the incorrect file can disable or re-enable SNMP options. Netcontroller v1.5300x SNMP Not Set means no SNMP options will be changed when upgrading firmware v1.5300x Standard SNMP means use with Standard SNMP (default) v1.5300x SNMP Alarming Enabled means use when SNMP Alarming is enabled (Not Set could be used also since it will not change the enabled option) v1.53 SNMP Disable means this will disable All SNMP traffic, Standard and Alarming BCX Use the default firmware upgrade after SNMP is enabled. If you use the BCX SNMP Disable flash files and then upgrade to a newer version of firmware, you will have to run the disable flash file again to disable SNMP. NOTE: The flash files used to disable SNMP are posted on The Exchange. Note2: If the flash file doesn't enable the options because it was sitting at resetting controller,  Reload the controller which will force a reset and then try the flash file again.

Issue Instructions are needed to configure the new SMTP configuration. Product Line Andover Continuum Environment Continuum Non-Microsoft Exchange/Outlook SMTP Email Cause Configuration for the SMTP Configuration for email alarming in Continuum 2.00 through 2.03 Resolution In Cyberstation 2.0 and above, you no longer need Microsoft Outlook and Exchange to send email alarm notifications. Other SMTP servers can be used on the network and other email clients can be used also to send email alarm notifications directly to an intended recipient. Note: Public SMTP servers such as Gmail SMTP and Yahoo SMTP do not currently work with this solution as they require SSL or certain unsupported port combinations. The connections these servers establish cause connection issues within the SMTP application. Private SMTP (In-house) servers can be set up and used.   Steps to Configure SMTP Email Alarming   Open and Event Notification Navigate to the Actions Tab Select which events to receive email alarms Select the Delivery Tab Click the Add Recipient button to open the recipient configuration Browse for the recipient Cyberstation by click the ellipsis Select the recipient Cyberstation Select the SMTP Configuration button in the Recipient Configuration window Fill in the Server Configuration fields in the SMTP Configuration window Specify the SMTP Server address, port and login information Fill in the Email Configuration Specify the sender's email address - this is the email address the email will be sent from and it is also the email address that failed emails will be sent to    Type in a Subject line if needed or the default Continuum email subject line will be used Alarm Option Settings - Fill in the RetryCount and Retry Time fields  Retry Count - once you pass this value the email is dropped. The maximum Retry Count is 10  Retry Time -  field is in minutes. The maximum is 1440 minutes (24 hours) Adding an email address to the recipient list Click the Display Master List to open the SMTP Master Email Configuration Dialog Place a check in the check box to add an email address from the existing Master List to the Event Notification's recipient list and then click OK Adding or deleting email addresses from the Master Email list Open the SMTPMasterEmail Event Notification in the templates folder In the opened SMTPMasterEmail Event Notification click the Display Master List button Click the Add Recipient or Delete Recipient button depending on what is needed After selecting Add Recipient supply the email address in the recipient field and click Add Recipient After selecting Delete Recipient, select the address to highlight it and then click the Delete Recipient button. Multiple Selection is supported To deliver email notifications to the added email address, select the check box next to it Testing to ensure email address recipients receive emails Select the address you wish to test and click the Test Selected button Successful email to SMTP Server test will display a pop-up Failed email to SMTP server test will display a pop-up to the Sender's email address Final address configuration Recipients Configuration Options Place a checkmark next to the option needed Ex. Primary or Backup  SMTP Email A checkmark next to Repeat. Repeat will function as if it were an Outlook email alarm and send until the alarm is acknowledged. Known issues: In order for BACnet controllers to use the new SMTP feature, the following hotfix from the following link is needed.  CyberStation v2.00 (Only) SMTP Emailing & BACnet Alarms - Hotfix 2.03 contains the hotfix listed above   For additional information, see the Cyberstation Help, search for SMTP.

Issue Cannot see a SE7300 Room Controller when connected to a BACnet MS/TP network. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7000 Series SE7000, SE7200, SE7300, SE7600, SE76x7 Ex Viconics branding VT7000 Series Viconics room stats with BACnet communications Cause Units are shipped from the factory with the BACnet network disabled. Resolution Power up the unit. Press the middle button down for 8 Seconds (It is either the Override or °C/°F Button depending on model). Enter the password if it has been set, or leave as the default 0 for no password (as shipped from the factory). Use the down key to find the "Comm Addr" value. By default this is set to 254 BACnet communications disabled. Adjust this to the desired value within the valid range of 1 to 127, but also ensure it is in the range of your BACnet Max Master setting on the connected system. Once set, power off/ on the unit to change the address to the new value. The unit should now be visible on the BACnet MS/TP network.    Note: The SE7xxx Room controllers will auto baud to match your MS/TP network, there is no baud rate setting to adjust. Also any password set on the SE7xxx controller must be temporarily disabled to allow the middle button to operate correctly. For further information on installing the Room Controllers please see SE7000 Series Installation Instructions.

Issue What port numbers do routers have to have open in order to run a Continuum system? Product Line Andover Continuum Environment Cyberstation Continuum BACnet / Infinet Controllers TCP/IP Cause There have been many questions on which network ports the Continuum system uses for communication. Below is a listing of the network ports along with what the port is being used for. Resolution The destination UDP port from the controller will always be one of the below port numbers. The source UDP port that the controller uses is completely arbitrary and will be anywhere from 32768 to 65534. (0x8000 to 0xFFFE) Controller/Cyberstation Application Packet type Decimal port number Hex Port numbers   Controller Error Log Tool - UDP 33487 0x82CF BACNet B4 controller Point Configuration UDP 33487 0x82CF BACNet B4 controller Alarm Configuration, Alarms, and COV UDP 47808 0xBAC0 BACNet B4 controller Controller flash TCP 33456 0x82B0 BACNet B4 controller Web Server TCP 80 NetController Point Configuration, Alarms, and Events UDP 33487 0x82CF Netcontroller Save from Controller TCP 33440 0x82A0 NetController Controller flash TCP 33456 0x82B0 Sending Email  TCP 25 NetController WebServer TCP 80 (but configurable) CX9702 ** Point Configuration, Alarms, and Events See Note 33487 0x82CF CX9702 ** Save from Controller See Note 33440 0x82A0 CX9702 ** Controller flash See Note 33456 0x82B0 CX9702 ** WebServer See Note 80 (but configurable) ** Note: UDP or TCP port (user configurable via the TransportType attribute) Remote View Remote view Video TCP 18772 0x4954 CyberStation Controller Alarms and Events UDP 33487 0x82CF CyberStation Peer Cyberstation communication UDP 44224 (1.4x and 1.5x), 47808 (all other revisions) 0xACC0 (1.4x and 1.5x), 0xBAC0 (all other revisions) CyberStation Workstation to SQL database TCP Determined by Microsoft, 1433 by default CyberStation BACNet communication UDP 47808 0xBAC0 CyberStation MSMQ TCP 1801 0x0709 CyberStation MSMQ UDP 3527 0x0DC7 CyberStation MSMQ UDP 1801 0x0709 CyberStation MSMQ RPC 135 0x0087 CyberStation MSMQ RPC 2101*,2103*, 2105* 0x0835, 0x0837, 0x0839 *Message Queuing message traffic and internal session management traffic between Queue Managers is delivered over Winsock through reserved TCP port 1801. The Message Queuing Independent Client multicasts a server discovery broadcast over reserved UDP port 1801. Message Queuing Servers listen on TCP port 2101* for RPC-based MQIS and Active Directory lookups. Message Queuing 3.0 independent clients and Message Queuing servers make MQIS requests directly to Active Directory by using LDAP on TCP port 389. Message Queuing Independent Clients and Servers listen on fixed TCP port 2103* and 2105* for RPC-based remote reads of their public queues and private queues. Also, the Dependent Client uses these two ports to communicate with its server for send and for receive. There is a dynamic RPC port that is assigned by the RPC layer for handshaking with an Independent Client or with an RPC server for the Message Queuing Server to determine the fixed ports. This is typically port 135. The internal "ping" mechanism for Message Queuing operates over reserved UDP port 3527. When you use HTTP messaging in Message Queuing 3.0, Message Queuing message traffic and internal session management traffic between Queue Managers is delivered over Winsock through reserved TCP port 1801. * These port numbers may be incremented by 11 if the initial choice of RPC port is being used when Message Queuing initializes. A connecting QM queries port 135 to discover the 2xxx ports. For more information on MSMQ ports check with Microsoft, http://support.microsoft.com/kb/178517 A .PDF document containing this Network Port information can be downloaded Here.

Issue There are "Local Network: and "By Network" options that allow to just connect to the local network or just a b3 Environment RoamIO2 Bacnet Windows7 Windows 2008 Cause By default, the RoamIO2 Bacnet Service Tool has "Local Network" and "By Network" options which may attempt to access all bacnet devices across the entire bacnet network depending on what is selected. This includes all controllers connected to a routing device (BCX/AS/ES). The amount of controllers and the size of the network can cause a long delay in bringing up controllers. Resolution Ensure that the RoamIO2 firmware has been updated to V1.110002 or greater. This version introduced the "Local network" and "By Network" selections in the Bacnet Service Tool. Download details of the Network Targeted Search with snapshots Download the firmware RoamIO2Appl2.000002) Download the Bacnet Service Tool and user guide(1.110003) (Download Center)

Issue Is it possible to directly replace a TCX867 with an i2867? Environment TCX867, i2867 Triac Output negative, positive, load switching Cause The two products have different output circuitry and the i2867 will not always be a direct replacement. Resolution Both the i2867 and the i2867 have triac outputs that only switch AC loads.  The i2867 outputs internally have one side connected to ground, hence the terminals are labeled Outx (Out1, Out2 ..) and Gnd, this means that when switching electrical loads they must switch the return path from the load, not the power feed to the load. The older TCX867 has isolated outputs and could switch either the Power or ground side of the switched load. It has 2 terminals on each output both labeled with the channel name i.e. Out1 on both terminal 1 & 2. So you can replace a faulty TCX867 in the field with a i2867, but it may require changes to the plant wiring to ensure the -Ve side of the load is switched, failure to do this can result in damage to the i2867. See i2867 installation guide for full details on installing an i2867

Issue What are the replacement battery part numbers? Product Line Andover Continuum Environment Continuum and Infinity controllers i2, b3, CX, bCX1 SCX920, LCX810, LCX800, TCX850 Cause Replacement part numbers required. Resolution All the i2/b3 controller battery types are covered on pages 48/49 of the b3 Controller Technical Reference The CX9200, CX9400, and CX9900 all use 2 off: 12V 6.5A lead acid gel cells, Part number: 01-2100-423 The Part number for the bCX1 battery is: BCX1-BAT-KIT The Part number for the ACX57xx battery is: ACX2-BAT-KIT The Part number for the NC2 battery is: NC2-BAT-KIT For the older Infinity Controllers: SCX920, LCX810, LCX800, TCX850 – ½ AA 3.6V 850mA-Hr  e.g. LS14250

Issue Switched out IOU Module AC1Plus without powering down CX controller. Environment Continuum Cyber CX 99xx controller IOU Module AC1Plus Cause Switched IOU module with a new module without powering down the CX controller. Cannot hot swap out IOU modules Resolution Follow 'Replacing or Adding I/O Modules' section on page 26 located in the I/O Systems Reference Manual. Power down CX controller Replace IOU module

Issue Uninstalling KB2858725 removed MS Dot Net 4.0 from the system and Web Client no longer accepts connections. Product Line Andover Continuum Environment Continuum 1.9x Windows 7 Windows 2008 Server Windows 2008R2 Server Cause Removal of KB2858725 not only removes the update it also removes Microsoft Dot Net 4, Dot Net 4.0 Client and Dot Net 4.5 extended. Resolution   Microsoft Dot Net 4.0 Extended. http://microsoft-framework-4-extended.en.lo4d.com/ Reinstall Microsoft Dot Net 4.0 Client profile. http://www.microsoft.com/en-us/download/details.aspx?id=24872 Note: Link to TPA-CONT-13-0005.00 for .Net Control errors with schedules once update for 4.5.1 is installed.

Issue With triac digital outputs, such as those in the i2866-V, what is the fastest they can switched for Pulse Width Modulation (PWM) applications? Product Line Andover Continuum Environment Continuum controllers with triac digital outputs. Cause Require information on using triac outputs for Pulse Width Modulation control. Concerns over minimum pulse times and frequent switching. Resolution The triac outputs on some Continuum controllers (such as the i2866-V) will be able to perform pulse width modulation from a minimum of 0.1s pulses. As apposed to relays, outputs using triac's have negligible wear and tear during extended use. Switching the outputs frequently, such as once a second, should not cause any premature failure issues.  Further data on the triac outputs on the i2866-V: Specification sheet Installation Guide for wiring details. i2 Technical Reference Manual

Issue Following an upgrade or import of a graphic the canvas size becomes extremely large. Environment Cyberstation V1.94 Pinpoint Cause A defect in V1.94 has been found and corrected by a hotfix. Resolution Hotfix for Pinpoint issues 1.94 SP1 resolves this issue (TPA-BOST-12-0001.00). This should be installed on all workstations on the site.