Issue
ACCDataServices crashes when starting CyberStation or during normal operation.
Product Line
Andover Continuum
Environment
- CyberStation
Cause
- Windows permissions issues
- Windows Firewall configuration
- Mixed CyberStation versions (e.g., 1.94 and 1.94 SP1)
- Heavy resource usage on standalone systems
- Third-party BACnet devices flooding trend logs
Resolution
-
Step 1: Software Updates
- Do NOT mix 1.94 and 1.94 SP1 CyberStations on the same database
- Install CyberStation 1.94 SP1 or greater
- 2.03 is the most current version and
- Upgrade controller firmware to the most recent
Step 2: Installation Requirements
- Ensure user has Local Admin rights during CyberStation installation.
- Turn Windows Firewall OFF during installation. (Open ports
- Disable VirusScan software during installation (Turn on during normal operation)
Step 3: Event Notifications
- Avoid unnecessary recipient options (Pager, Log, Forward, etc.) to reduce traffic.
- Check enhanced alarm delivery in Database Initialization > Server (or Stand Alone).
Step 4: Action-Object Mapping
Ensure each Event notification action (e.g., Display Graphic) has a corresponding object for point alarming.Step 5: Stand-Alone Cyberstation Systems
- Heavy resource usage when extended logging, graphics, SQL Server, CyberStation run together can contribute to errors
- Eliminate Windows error log issues and disable certain functions like graphics to see if that feature contributes to the errors
- Consider server-class PC for demanding sites
Step 6: Third-Party Devices
- Disable/unplug 3rd party BACnet devices or disable their trend logs
Step 7: Liebert Sitelink
- Versions 1.93 and below: Bacnet trendlogs may affect Continuum by flooding data
- Upgrade to 1.94 or greater and disable trend logs
Step 8: Diagnostics
- Run acctrace, Continuum error log, Windows application log and Wireshark to detect errors.
- Use Windows application logs, system info
