Notifications

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Building Automation Knowledge Base

Issue When a card is presented at the Smart Reader it beeps but no card data is sent through to the Security Expert Controller. The Reader LED is flashing red then green every second continuously. Product Line EcoStruxure Security Expert Environment Security Expert Smart Card Readers which support both 125Khz and 13.56Mhz (SX-DRD-xx, SX-DRK-xx, SX-RK-xx) Cause The Smart Card Reader is not able to communicate with the Controller as it is in RS-485 mode but the connection being used is Wiegand. Once connecting to the the Smart Reader in RS-485 mode the reader will not communicate if it is then connected up to a Wiegand port. Resolution Once a Security Expert Smart Card Reader is used in an RS-485 configuration it will not work in Wiegand configuration until it has been re-programmed with a configuration card designed for that purpose. The configuration card (SX-ISO-CONFIG) must be purchased through Schneider Electric. See the Security Expert Credentials Order Form for details. This is because RS-485 is a two-way communication, intelligent wiring protocol. Once the reader is set in this two-way communication mode there is currently no way, without the configuration card, to go back to a less intelligent one-way mode like Wiegand. Note: Readers manufactured in 2017 or before may have a firmware version that uses a configuration mode that will not respond to a configuration card. If you contact Schneider Electric for a configuration card, supply the serial number (SN) from the back of the reader on your request.

Issue Continuum Cyberstation running on Windows 7 machine. Cyberstation crashes unexpectedly. Cyberstation crashes when an alarm come is reported. Product Line Andover Continuum Environment Continuum CyberStation WebClient Outlook Cause Event notification alarm delivery configured to send email alarms when Outlook is not installed on the workstation. Resolution Either remove the email option from the event notification, or install Outlook and set it up for alarm emailing. If enhanced alarm delivery is selected (Database Initialization> Server(Stand alone)> See check box for enhanced alarm delivery Ensure that recipient Cyberstations do not have page, log, forward options selected. Only use email if it is being used. Example: Ensure that if an object is selected in an event notification action (i.e display graphic) that the point that is being alarmed on has that object (graphic) selected. Related article: https://community.se.com/t5/tkb/workflowpage/tkb-id/knowledge-base_public/article-id/6986

Issue EcoStruxure Building Operation WorkPlace Tech Editor Supported Microsoft Visio Versions The following error context is encountered when trying to run WorkPlace Tech Editor to edit a program: WorkPlace Tech Editor returned errorClass not registered 0x80040154 REGDB_E_CLASSNOTREG Product Line EcoStruxure Building Operation, TAC I/A Series Environment EcoStruxure Building Operation WorkPlace Tech Editor I/A Series MNL, MNB Controllers (MNB - from SBO v1.8.1 and newer) Cause Only the 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. The error is seen when a 64-bit version of Microsoft Visio 2010 is installed. Resolution Currently, only 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. SBO 1.5, 1.6, 1.7 Microsoft Office Visio 2010 SP1, 2007 SP2, 2003 SBO 1.8 Microsoft Office Visio 2010 SP1 (32-bit), 2007 SP2, 2003 SBO 1.9, EBO 2.x, 3.x Microsoft Office Visio 2016 (32-bit), 2013 (32-bit), 2010 SP1 (32-bit) EBO 2022 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2023 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2024 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit)

Issue The ACCDataServices application is crashing on start up of CyberStation Product Line Andover Continuum Environment CyberStation Windows XP Cause Windows permissions issue Windows Firewall Configuration Resolution Make sure when installing CyberStation the user has Local Admin rights to the computer Make sure Windows Firewall is turned off during the install Make sure all VirusScan software is turned off during the install. Check the event notifications and verify that none of them are set for the recipients to have pager, log, forward or any unused option which can create unnecessary traffic when using enhanced alarm delivery. To check if you are using enhanced alarm delivery Database Initialization > Server (or Stand Alone) > see check box for enhanced alarm delivery An example of possible unnecessary check box recipient options: Check that each action in the event notification i.e. 'Display Graphic' has a corresponding object for the point alarming. If no object is selected it may cause accdataservices errors. Run acctrace and/or the Continuum error log and wireshark to determine if there are errors. Cleaning up these issues can relieve the system and these errors. The Windows application/system logs and system.nfo/Belarc advisor can help gather info about the PC. See Top 10 Steps for Troubleshooting Cyberstation and webClient issues. If there is a 3rd party bacnet device, disable or unplug the device to see if the issue is related to the flooding of traffic into Continuum Liebert Sitelink- If you are on 1.93 and below, the Sitelink trendlogs could affect Continuum. Upgrade to 1.94 and disable trendlogs. Engineering is working on a hotfix for this issue. (Not released as of 11/29/12) Stand Alone Windows 7 system - A stand alone system can easily tax resources when extended logging, graphics, SQL Server, Cyber, etc. are all running on the same system. Eliminate any errors in the error log and disable certain functions to see if this helps. Consider a server class PC depending on what the system functions that are required by the site. Install Cyberstation 1.94 SP1 and related firmware updates as there are many fixes to address accdataservices.exe crashes (See Continuum 1.94 SP1 Service Pack to address accdataserices.exe crashes and other issues) Do not mix 1.94 and 1.94 SP1 Cyberstations on the same db, this could cause accdataservices crashes

Issue Cardholders are getting automatically changed from Active to Inactive (deactivated). When the LDAP/AD integration is configured to map the Active Directory attribute UserAccountControl to Card Status in Access Expert; records that have useraccountcontrol = 512 (normal active account) are getting their cards deactivated. These records should NOT be deactivated. An LDAP query mapped to UserAccountControl Card(s) showing Inactive in Access Expert Event History record showing the date and time the cardholder record was set to Inactive by LDAP Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Active Directory Cause A version of the LDAP service less than 24.2.1 Resolution Manually set the cardholder to Active as a workaround Ensure the LDAP service installed is greater than version 24.2.1. See the following link to a KB article showing how to "Identify which LDAP service is currently installed" : https://community.se.com/t5/Building-Automation-Knowledge/Identifying-which-Access-Expert-LDAP-integration-version-is/ta-p/480424 If the version installed is older than 24.2.1, perform the following steps: Uninstall LDAP from Windows Programs and Features Navigate to C:\ProgramData\Feenics_LDAP and delete the .dat file Restart the PC Install an updated version of LDAP from Feenic's web site: https://s3.amazonaws.com/download.feenics.com/ldap/Feenics.Keep.Installer.ActiveDirectory.msi Test to ensure the issue has been resolved with the updated LDAP service

Issue Can Cyberstation setup and configure 3rd party BACnet devices. Product Line TAC IA Series, Andover Continuum Environment Cyberstation BACnet I/A Series MNB-1000 Cause It is desirable to configure all products from the same software. Resolution Cyberstation and the BACnet protocol do not allow you to do basic setup and configuration of 3rd party devices, most products will have their own configuration software or local display/ keypads for setup. The I/A MNB-1000 BACnet controllers will require I/A Series Software to setup and configure the controllers, this can not be done through Cyberstation. Once setup and communicating Cyberstation will be able to make changes / adjustments depending upon the PIC's statement of the device.

Issue Not able access a new MNB-1000 via its default IP address. It will not respond to when pinged. Product Line TAC IA Series Environment WorkPlace Tech all versions, WPT Version 1.50E and later Cause The ability to ping the MNB-1000 controller was removed starting in Firmware version 1.50E. All MNB-1000s are shipped with IP port disabled. Resolution Starting with firmware revision 1.50E, the ability to ping a MNB-1000 controller was removed; so any MNB-1000 controller at or above firmware Revision 1.50E will not respond to a ping. Reference Unable to ping the MNB-1000 (Plant Controller) using firmware Revision 1.50E or higher for further details. All new MNB-1000 controllers are shipped from the factory with their IP and MS/TP ports disabled. The Ethernet port is the only port enabled. The MNB-1000 controller must first be accessed via its Ethernet port. Once gaining access, its BACnet/IP port can then be enabled. Note: Both BACnet/Ethernet and BACnet/IP ports should not be enabled at the same time. So if BACnet/IP is being used and once the BACnet/IP port is configured and enabled, then disable the Ethernet port. NOTE: Firmware 1.537 made the MNB-1000 visible via the ping command again.

Issue How can the MNB-1000 be set back to factory defaults? Product Line TAC IA Series Environment I/A Series MNB-1000 Cause Reconfigure the MNB-1000 Resolution Do the following: Set all of the dip switches on the MNB-1000 to the ON position (all ones) and cycle power. Wait until the controller completely boots up (solid green status light), then change dip switches from all ones back to the desired address. Cycle power again. Note - Setting the MNB-1000 back to factory defaults will delete the installed application.

Issue How to determine if the IOU modules neuron chip is manufactured by Toshiba or Motorola? Product Line Andover Continuum Environment Continuum Cyberstation I/O modules (All modules affected except the AC-1 Plus, VT-1, Infistat, and LC-1) Cause Up-revving I/O modules to new firmware and there are 3 types that have been used, Motorola, Toshiba and the most recent Cypress neuron chips. The program ID can help determine which neuron is in the IOU module to select the correct firmware. Resolution To determine the chip type, look at the Program ID using the object editor or a list view. The second digit or position of the second number of the Program ID is the chip set indicator. If the second digit is 2, the I/O Module has a Toshiba chip. If the second digit is 1, the I/O Module has a Motorola or if shipped after 2014 a Cypress chip. See example of object editor below: ***** Note: The image above doesn't show the Cypress information. a 1 could be Motorola(old) or Cypress (new). If the flash revision is 21 the it is the most recent flash version for the Cypress chip. The IOU modules that could have the Cypress chip are AC-1(Not Plus), A0-4,DI-8,DM-20, D0-4, D0-6, MI-6, UI-8. Motorola or Cypress Ui8s that have an 11 in the second position of the ProgramID are either Motorola or Cypress chips. The modules with ProgramID 11 in position 2 and firmware version 11 in position 4 of the ProgramID are Motorola and 11 is the most up-to-date version. The modules with 11 in the 2nd position of ProgramID and firmware version 21 in position 4 of the ProgramID are Cypress chips. I have not seen a separate firmware version 21 file for the Cypress chip on Exchange or anywhere. 21 is the most up-to-date version and was shipped with those modules. The email we found indicates that since the Cypress chip was a direct replacement for the Motorola chip they used the same number (1) in the 2nd position of the ProgramID (instead of using 3). To summarize the most up-to-date firmware versions for the Ui8: Motorola: 11 Toshiba: 20 Cypress: 21 There is an old TPA that describes this in detail. You can download the TPA Technical Bulletin 1041 - Continuum IO Modules Now Using the Toshiba Neuron Chip from The Exchange Download Center.

Issue Will an i2 device work on an existing installation that uses a CMX241 controller? Product Line Andover Continuum Environment Continuum CMX241 Infinet Cause An installation that has a CMX controller with Infinet and the Infinet 1 controller needs to be replaced with an i2. Resolution The CMX241 controller will recognize an i2 controller, but it will handle it as if it is an infinet1 controller. Some infinity system variables and their functionality will not be recognized such as accrestart mode, accstatusflash, etc... The replacement for the CMX241 is the BCX9640

Issue What does Accuracy and Resolution mean when mentioned in the Datasheet of a controller with a airflow sensor Product Line Andover Continuum Environment B3-865 B3-866 B3-885 Cause Need definition of the meaning of Accuracy and Resolution when mentioned in the datasheet of a controller with an airflow sensor Resolution Accuracy is the amount that the measurement could be “off” from true reading, either above or below. Resolution is the smallest change that can be detected.

Issue Customer database server crashed with no backup. Customer needs to re-create the access control database. What data can be recovered from the acx781's? Product Line Andover Continuum Environment Netcontroller ACX781 Hyperterminal Terminal mode Cause Customer database server crashed with no backup. Customer needs to re-create the access control database. What data can be recovered from the acx781's.? Resolution Using terminal mode into the NetController the customer can dump out from the controllers all the doors, numerics, inputs, outputs and PE code. The personnel records are not retrievable, however, as they are not stored in text format in the controller.

Issue An error may pop up when using Bosch RPS configuration software indicating there is an issue with the hardware key. The Bosch Panel is offline in Access Expert Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Bosch Panel using RPS (Remote Programming Software) SafeNet USB Driver Cause The USB hardware key may not be installed or the driver needs to be updated or repaired Resolution Note: This solution assumes that the Bosch panel has been online in Access Expert before. While working with a Bosch panel to integrate with Access Expert, the RPS software is used to configure the Bosch panel. An error may pop up indicating there is an issue with the USB security dongle that is inserted into the PC to connect to the Bosch Panel using RPS. This error typically pops up when trying to login with RPS and making the connection to the panel in RPS. "Invalid or missing Hardware Key" Steps: 1. Check to make sure that the USB dongle is inserted into the PC RPS is installed on 2. Install, repair or update the Sentinel Driver in Windows Programs and Features Navigate to Windows Programs and Features Right Click on the Sentinel Driver Select Repair Clicked through Next and Install Prompted to restart the PC Note: Before restarting the PC, Exit RPS, Stop and Exit Docker, Exit Access Expert and then Restart the PC. Once the restart is completed, restart RPS and connect the Bosch panel, there should not be an error with the hardware key. Restart Docker and Access Expert. The panel should show online in Access Expert. Additional external reference from Bosch: https://community.boschsecurity.com/t5/Security-Intrusion/How-to-correct-the-Invalid-or-Missing-Hardware-Key-message-from/ta-p/2858

Issue In the download center there are up to four files for the same version of the IOU modules firmware, how do I know which is the right file for my IOU module? Product Line Andover Continuum Environment Continuum IOU Module Cause The Neuron chip used in the Continuum IOU modules can support two different transceivers which are FTT-10A and RS-485, each type requires a different FW file. Additionally, the IOU module originally used a Motorola Neuron Chip ***, in 2001 the Motorola Neuron chip had to be replaced with a Toshiba chip when Motorola ceased production of their Neuron chips. A 3rd chip was used after, the Cypress chip. *** The AC-1 Plus, VT-1, Infistat, and LC-1 were not affected by the chip change as they did not use the Motorola Neuron chip. So you will only find 2 FW files for the same version and model these modules. Resolution 1. When up revving Continuum IOU modules first determine if the module is FTT-10A or RS-485. To determine the type lift the door cover of the IOU module and check the model written on the label. FT appended at the end of the model is for FTT-10A, RS-485 will either have 485 appended or only the model name with nothing appended at the end. If the door cover is missing then remove the inner cover and take a look at the label on the chip itself. The picture below shows an AC1-Plus FTT-10A module indicated by the FT on the label. If the label is missing you can easily identify FTT versus 485 by removing the upper part of the enclosure and inspecting the components populated in the communication section of the circuit. On the Net Controller itself (99xx or 9680) there will be an ECHELON FT component similar to the one in the picture below located in the upper right corner of the board, the Net Controller's cover will need to be removed to see the component. 2. Verify which Neuron chip (Motorola or Toshiba) is installed in the IOU module. 3. Get the appropriate FW file from the download center. R&D had to recompile for the Toshiba chip. The 20 version is the same as the 10 version and the 21 version is the same as the 11 version. Download the IO module firmware Note: Version 10,11 are the Motorola processors Version 20 is the Toshiba processor Version 21 is the Cypress processor

Issue Unable to Request License in Vista 5.1 using a "Vista 5" license. Product Line TAC Vista Environment Vista Server Cause Upgrade from Vista 5.0 to 5.1 Resolution Unlike previous Vista 4 Software, upgrading from 5.0 to 5.1 is not a free upgrade. You must purchase a Vista 5.1 license or upgrade license. Also if the site has a maintenance agreement the license will be provided through that agreement.

Issue As soon as a user logs in to Workstation, there is a bandwidth usage above 50%. When logged out, it goes down to 10%. When logged in to Webstation, there are no changes to the bandwidth usage; it stay at 10%. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause There are a lot of signals in the Watch Window. The system continuously asks for the watched values as long as the user is logged in. The system stops asking for the watched values when the user is logged out. Resolution Remove values from the Watch Window when they are no longer needed.

To The Top!

Building Automation Knowledge Base

Related Forums

Intelligent Devices Forum

Smart Card Reader is not reading cards and LED flashing red/green.

Continuum sometime crashes with ACCDataServices error on Windows 7 workstation

EcoStruxure Building Operation WorkPlace Tech Editor Supported Microsoft Visio Versions

Crash of ACCDataServices on start up or running Continuum

Access Expert LDAP integration deactivating cardholders

Configuring I/A Series MNB-1000 using Cyberstation

MNB-1000 not accessible via default IP address

MNB-1000 as a DHCP Client

Setting MNB-1000 to factory defaults

Determining if the I/O modules neuron chip is manufactured by Toshiba or Motorola

Field upgrade kit to add the UPS option to the Continuum power supply

Using i2 controllers with a CMX241

Accuracy and Resolution meaning in the Datasheet of a controller with an airflow sensor

Recovering information from a functioning ACX781

Using RoamIO2 to upload a dump file to a controller

The System Timing is wrong.

Access Expert Bosch RPS showing Invalid or Missing Hardware Key

Differentiating Continuum LON IOU Modules. 485 vs FTT, Motorola vs Toshiba. Which file to use when upreving

Unable to Request License in Vista 5.1 using a "Vista 5" license.

Heavy LON traffic upon logging in to Workstation

Building Automation Knowledge Base

Related Forums

Welcome!