Issue Clarification on the term "Semi Online System" within EcoStruxure Building Operation environments. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Device Administrator Cause The term refers to a specific system configuration used when full internet connectivity is not feasible for all components of the Building Management System (BMS). Resolution A Semi Online System is designed for secure environments where internet access is restricted for core systems but still allows licensing and administrative operations. Here's how it works: System Components EcoStruxure BMS Servers Network These servers are not connected to the Internet. They cannot access the License Activation Server. Device Administrator Computer This computer is connected to the Internet. It has access to the License Activation Server. It can also connect to at least one field server within the BMS network. Licensing Implications The system is treated as online for licensing purposes. Offline licensing workflows are not required. Licensing and administrative tasks are performed via the Device Administrator, which bridges the gap between the internet and the isolated BMS servers. Benefits of a Semi Online System Security: Core systems remain isolated from the internet, reducing exposure to external threats. Flexibility: Licensing operations can still be performed without requiring full internet access for all components. Compliance: Suitable for environments with strict IT policies or regulatory constraint

Issue To downgrade an Automation Server, a DFU procedure must be performed on the device Product Line EcoStruxure Building Operation Environment Automation Server Cause When deploying a 'New Database' to an Automation Server, the controller must first be cleared of existing data. The firmware is then reloaded with a blank database image. This process may require placing the device into DFU mode to complete the installation successfully. Resolution To reset an automation server to DFU mode:   Start the Device Administrator. For more information, see Connecting to an Automation Server Using the USB Device Port . On the automation server, press the Reset button 3 times within 2 seconds.     Use a USB cable to connect the USB device port on the automation server with a USB port on the PC. Ensure that the automation server is displayed in the list and DFU mode is displayed in the Device status column.   The automation server is now ready for the upgrade procedure. For more information, see Uploading and Upgrading a Field Server .

Issue When attempting to log into a remote Enterprise Server using EcoStruxure Building Operation WorkStation, the following error is displayed: “No valid client license available. (Error -5: No such feature exists.)” This occurs despite the Enterprise Server having available client licenses   Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation  EcoStruxure Building Operation License Administrator Cause The WorkStation application is attempting to acquire a client license from the local machine’s default license server address ( @localhost ). However, the active license is hosted on the Enterprise Server, which is configured as the central license server. Since no license is available locally, the request fails with error code -5 . Resolution To redirect the license request to the correct server: Launch License Administrator On the WorkStation client machine, open the License Administrator utility. Modify License Server Address Navigate to the License Server Address field. Replace the default value @localhost with the IP address or hostname of the Enterprise Server hosting the license. Example: From: @localhost To: 192.168.1.100 Apply and Restart Save the configuration and restart WorkStation to apply the new license server settings. Notes: Ensure network connectivity between the WorkStation client and the Enterprise Server. The Enterprise Server must have the License Server service running and properly configured. Refer to the WebHelp documentation for detailed steps on configuring license server addresses  License Server Address 

Issue When migrating a SmartX Controller (e.g., MP-C, MP-V, RP-C, IP-IO) from one Automation Server to another within the EcoStruxure Building Operation platform, you may encounter the following error: The following devices appear to be hosted by another server. In order to host them, you must first right click the device and select "Clear host information"   This happens because SmartX devices are designed to be hosted by only one Automation Server at a time. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Automation Server (AS-B, AS-P) Multi-purpose Controllers (MP-C, MP-V) Room Controllers (RP-C) IP-IO Modules Cause SmartX Controllers maintain persistent host binding metadata. When a controller is discovered by a new Automation Server,  it checks for existing host assignments. If the controller is still linked to a previous Automation Server, the system prevents reassignment to avoid conflicts in device management and communication. Resolution 1. Open Device Discovery In WorkStation, navigate to the Device Discovery tab of the target Automation Server. 2. Locate the SmartX Controller Initiate a BACnet device scan. The controller will appear flagged as hosted by another server. 3. Clear Host Information Right-click the detected controller. Select “Clear Host Information” from the context menu. This removes the previous host binding. 4. Re-host the Controller Add the controller to the new Automation Server’s configuration tree. Proceed with commissioning as usual. Best Practices Always ensure the previous Automation Server is offline or has released the controller before reassignment. Use consistent naming conventions and documentation to track controller assignments. Perform backups before making host changes to preserve configuration integrity.

Issue Understanding whether a building automation product is certified by the BACnet Testing Laboratories (BTL) is crucial for ensuring interoperability, reliability, and compliance with industry standards. Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series Environment Schneider Electric Building Management Systems BACnet-compliant devices Cause In the world of building automation, interoperability and reliability are paramount. That’s why many professionals rely on products certified by the BACnet Testing Laboratories (BTL)—a globally recognized authority that ensures BACnet-compliant devices meet rigorous standards for functionality and interoperability. Resolution What Is BTL Certification? BTL Certification is a formal recognition that a product has passed independent testing based on the BACnet standard. Administered by BACnet International, the certification process involves: Testing by a Recognized BACnet Testing Organization (RBTO) Verification against the industry-standard BACnet test package Issuance of a Certificate of Conformance Inclusion in the BTL Listing of Tested Products database Certified products display the BTL Mark, a symbol of quality and assurance that the device will integrate smoothly into BACnet-based systems. How to Verify BTL Certification To determine if a product is BTL certified: Visit the BTL Listing Database Navigate to the BTL Listing of Tested Products and search by: Manufacturer Product name Product category Look for the BTL Mark Certified products typically display the BTL logo on: Packaging Datasheets Product casing Review the Product’s PICS Document The Protocol Implementation Conformance Statement (PICS) outlines supported BACnet features and is available in the BTL listing. Schneider Electric and BTL Certification Schneider Electric is a leading provider of BMS solutions, and many of its products are BTL certified. These include: EcoStruxure Building Operation Servers (AS-B, AS-P, ES) SpaceLogic Controllers (MP-C, MP-V, RP-C series) Smart Field UC Controllers Andover Continuum Controllers These products support native BACnet communication and are designed for seamless integration into smart building environments. For example, the SpaceLogic AS-B server is a BTL-listed BACnet device that supports BACnet/SC, Modbus, MQTT, and other protocols, making it a versatile choice for modern BMS applications. https://ecostruxure-building-help.se.com/bms/topics/show.castle?id=10930&locale=en-US&productversion=7.0&a=1 Why BTL Certification Matters Using BTL-certified products offers several benefits: Reduced Integration Costs: Certified devices are more likely to work together without custom programming. Lower Risk: Independent testing ensures reliability and minimizes project delays. Future-Proofing: Certified products provide a solid foundation for system upgrades and expansions. Conclusion BTL certification is a key indicator of quality and interoperability in BACnet-based building automation systems. Whether you're specifying products for a new project or upgrading an existing system, checking for BTL certification—especially for trusted brands like Schneider Electric—ensures smoother integration, better performance, and long-term reliability.

Issue How is a subnet defined, and what role does it play in IP networking? Product Line EcoStruxure Access Expert, EcoStruxure Building Operation, EcoStruxure Security Expert, TAC I/NET Environment This explanation is based on principles outlined in TCP/IP Network Administration by Craig Hunt, published by O’Reilly & Associates, Inc Cause Subnetting is a method used to divide a larger IP network into smaller, more manageable segments called subnets. This segmentation helps optimize IP address usage, improve routing efficiency, and enhance network security and organization. Resolution What Is a Subnet? A subnet (short for subnetwork) is a logical subdivision of an IP network. It is defined by applying a subnet mask to an IP address, which determines how the address is split into: Network portion – identifies the specific network. Host portion – identifies individual devices (hosts) within that network. How Subnet Masks Work A subnet mask is a 32-bit binary pattern that accompanies an IP address. It uses binary values to indicate which part of the IP address refers to the network and which part refers to the host: A bit set to 1 in the subnet mask means the corresponding bit in the IP address is part of the network. A bit set to 0 means the corresponding bit is part of the host. Example IP Address: 192.168.1.10 Subnet Mask: 255.255.255.0 (binary: 11111111.11111111.11111111.00000000 ) CIDR Notation: /24 This means: Network Address: 192.168.1.0 Broadcast Address: 192.168.1.255 Usable Host Range: 192.168.1.1 to 192.168.1.254 CIDR Notation Modern networks often use CIDR (Classless Inter-Domain Routing) notation to define subnets. CIDR expresses the subnet mask as a suffix (e.g., /24 ), indicating the number of bits used for the network portion. Common CIDR Blocks CIDR  Subnet Mask Hosts per Subnet /30 255.255.255.252 2 usable hosts /24 255.255.255.0 254 usable hosts /16 255.255.0.0 65,534 usable hosts Additional Notes Subnets are local constructs: They are meaningful within the internal network and typically not visible to external networks unless explicitly routed. Subnetting supports hierarchical addressing, which simplifies routing tables and improves scalability. Proper subnetting is essential for network performance, security segmentation, and efficient IP address management.

Issue Unable to drag and drop a discovered RP-C with the Zigbee adapter into the Zigbee Device Import File. This action results in the following error: There are no device types that match this device. You must import a compatible Application defined type   Product Line   EcoStruxure Building Operation Environment Building Operation Room Controller (RP-C) Zigbee Cause The application-defined type is not fully universal, which prevents direct association between the discovered device and the imported proxy. Resolution To successfully associate the discovered RP-C device with the imported Zigbee proxy: Hold the Shift key on your keyboard. While holding Shift , drag and drop the RP-C device into the Zigbee Device Import File. This action bypasses the type validation and allows the association to complete successfully.

Issue Unable to connect to a Link or Site in I/NET Seven. Product Line TAC I/NET Environment I/NET Seven Cause The user interface requires specific steps to initiate a connection, which may not be immediately intuitive without prior experience. Resolution To connect to a device or site in I/NET Seven, follow these steps: From the main menu, select Connect. A summary list of available link devices or sites will be displayed. Note: A dash ( - ) next to a device name indicates it is currently unavailable for communication. An asterisk ( * ) indicates that the controller name or type has changed. Highlight the desired link device or site from the list. Select OK to initiate the connection. Once connected, the status bar at the bottom of the screen will display the connected levels. Warning Important: Ensure that the selected device or site is available and correctly configured before attempting to connect. Misconfigured or unavailable devices may result in failed connections or unexpected behavior.  

Issue See "mismatch xxxxxxxx" in the Continuum Error Listview. Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause An Error logging feature was added with 1.94 SP1. If the Continuum Error Listview has "mismatch xxxxxxxx" errors, then SP1 for Cyber has been installed, but the controllers are posting errors. Resolution Use the updates below or the most recent version and the errors will no longer post. A Cyberstation 1.94 service pack released to address accdataservices crashes and other issues. The list of corrected issues is the release notes. The files are available on https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp 

Issue How to be redundant with your intelligent Building Management System (iBMS) Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell Sigma, Security Expert, TAC INET Environment Existing intelligent Building Management System Open Mind High Availability Solutions (Deprecated by manufacturer) everRun MX ztC Edge Cause In engineering, redundancy is the duplication of critical components of a system with the intention of increasing the system's reliability. To be redundant with an intelligent Building Management System (iBMS) would take on two possibilities. Have an alarm on critical points alerting personnel who move into action quickly replacing control boards or devices in the event of failure. Have secondary backup controllers which upon failure, which are used to control devices resuming functionality. This is accomplished through programming the BAS with event sequences triggered from alarms or flags noting the failure. Redundancy capabilities and feasibility are site specific. Ascertaining failure in boards, points, or devices is crucial to creating secondary measures to keep seamless processes going and resume with functions.   Error detection and correction with maintenance is often the best practice for preventing failure. Worn components are the leading cause of failure, followed by a lack of planning and consideration in the protection of electrical components through power surges or failures.   For the database, backups including automated backups for MSDE, SQL Express, and Full SQL are available. For further information on database backups and options, take a look at Microsoft SQL Management Studio. For Host Computer backups, look at adding a secondary computer which replicates the database and can capture transactions and messages should a failure with the primary host computer take place. Also work with the local IT department to keep machines up to date, safe, and clean of 3rd party applications which may interfere with integrity. Schneider Electric’s building management systems are designed such that building control continues even when controller to server communication is disrupted. The BMS server is home to a database of alarm and historical data, as well as system parameters and programs. When a server or its network connection fails, the collection of data from building controllers halts until the problem is resolved. For data critical applications, this solution provides an environment capable of preventing the data loss that results from these types of failures.  Although we do support its use with EcoStruxure Building Operation, Security Expert, Continuum, I/NET, Vista, Sigma, and I/A Series as a disaster recovery solution, we do not provide direct support for EverRun. Resolution For Open Mind High Availability Solutions guide please look at the following link; Open Mind High Availability Solution guide For everRun MX solution guide please look at the following link; everRun MX guide For ztC Edge solution guide please look at the following link; ztC Edge guide   

Issue Where can we find the LON xif files for SE72xx, SE73xx, SE76xx controllers? Product Line EcoStruxure Building Expert,EcoStruxure Building Operation,Field Devices Environment SE7200 / SE7300 / SE76000 Room Controllers Cause xif files are needed for LON applications. Resolution All LON related files for these controllers are available for download on The Exchange Download Center:   XIF files and plug-ins Resource files (DRF kit)

Issue The TAC Xenta Operator Panel does not hold steady when navigating down into programmable controller point lists. At random times the OP will back out and return to the main screen with the list of programmable controllers. Product Line TAC Vista Environment Operator Panel (OP) Vista Cause The XENTASYSREG bit 0 does not work in version 3.87 of the Xenta programmable controllers.  Resolution The latest firmware hotfixes need to be downloaded and installed for the corresponding TAC Xenta programmable controllers. For all Xenta Versions, download Hotfix version 3.88

Issue Xenta 700 restarts when updating a Menta Time Schedule using a Central Time Schedule in TAC Vista Workstation. Environment Xenta 701 Xenta 711 Xenta 721 Xenta 721 Cause This issue is caused by a bug in the Xenta Server firmware. Resolution This bug has been fixed in the Xenta 700 5.1.7-SP1 firmware, available for download from the Exchange Extranet

Issue Can you disable the wireless in StruxureWare Lite Environment StruxureWare Lite site with wireless devices Cause Does the MPM emit radio waves if the Enocean & Zigbee is not configured (enabled) in the controller set up pages Resolution ZigBee is a wireless communication protocol that uses a mesh network between devices. It operates on the 2.4GHz band and is divided in 16 channels. The Zigbee Pro protocol has error-correction and can dynamically add or remove nodes to the mesh without interrupting the communication. A MPM set as a ZigBee Coordinator creates a network (more or less like a wi-fi router) and a MPM set as a ZigBee router will join an existing network. As a rule of thumb the practical distances are around 150ft in building and 300ft open air but heavily depends on the obstacles around. Disabling ZigBee through the Communication Configuration (C2G1) object will prevent data exchange between this MPM and the rest of the network. It will not disable the radio module, which could still be connected to a network. EnOcean is a 'broadcast' type of protocol that operates on 3 frequency bands. North America is currently using 315MHz and will soon be replaced by 902MHz. Europe operates on 868MHz. As a rule of thumb, the practical distances are about 50ft in building but heavily depends on the obstacles around. There is no way to disable the EnOcean module, however if no device is added or no reference to EnOcean commands are used in the scripts, the module will not transmit or receive packets. More info on wireless deployments can be found here: https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp

Issue Should automatic updates be turned on for Continuum workstation? Are there certain known issues of updates that have caused problems with Continuum or Webclient? Product Line Andover Continuum Environment Continuum Cyberstation Continuum webClient Server Windows 10 Windows XP  Windows Vista Windows Server 2003 Windows Server 2008 Cause Microsoft Windows has an automatic update feature and frequently releases updates which can potentially affect Cyberstation and Webclient Server. Resolution Automatic updates should not be turned on for a Continuum or Webclient workstation. The Continuum compatibility matrix indicates Windows Operating Systems, Windows Service packs, SQL Server, .Net and Internet Explorer versions that were tested by Quality Assurance at the time of product release. Continuum Quality Assurance does not perform regression testing where new Microsoft updates are tested with Continuum products released in the past. Product Support recommends setting Windows updates to one of the other two options to allow for testing of Microsoft updates: Additional details can be found at: http://support.microsoft.com/kb/306525 Download updates for me, but let me choose when to install them Notify me but don't automatically download or install them   There are several specific updates that have caused issues with Cyberstation or Webclient. This is not a comprehensive list. Occasionally updates will break certain features and we discover this from our internal testing or from reports from partners or branches. Here is a list of some updates that have caused issues. KB835732-  Pinpoint 1.52 crashes when installed on a machine and you are accessing graphics from a network share. If you remove the hotfix the problem goes away.  This is the same hotfix that caused the SmartHeap out of Memory errors that was fixed with SP5 for 1.6.  KB828741- IIS (Webclient) machines without this patch may receive “Unable to establish a link to the remote Infinity services” Webclient 1.73 - Any patches that will install .Net Framework 2.0 will cause problems with webclient 1.73 since we don’t start using .Net 2.0 until webclient 1.74. KB911280 - this update blocks the acc.scp script from setting controller to PPP mode. This will a cause a Cyberstation using RAS controllers to not allow a connection. It will authenticate, but not connect. KB928366 – Webclient machines that use .Net 1.1(Listed on the compatibility matrix) will receive the error "Could not connect to server cause; type missing for member of type object _context id'. Could not create acwppserverproxy."  when opening web pinpoint graphics.  Remove this hotfix or upgrade to webclient 1.74 or greater. KB929969 – this hotfix does not require a reboot by Microsoft, but can cause the Cyberstation install to fail, if the install is performed before rebooting after the installation of the hotfix. See the Technical bulletin. KB968749 - SQL Express install fails on XML6 SP2 See SQL Express install fails on MSXML 6.

Issue The factory uses the number of field failure returns to evaluate product quality.  The analysis of returned product has the potential to produce extensive information about how the product is performing and also reveal areas for improvement. Environment All controllers in following product lines:  MNB, MNL, Niagara, Network 8000, Micronet 2000. Cause Lately, many of the returned controllers, after factory-testing, have resulted in "no fault found", and a high percentage of these controllers have little to no explanation of the failure witnessed in the field. This makes it difficult to investigate the returned product further. Resolution Include the following information with all controller returns: A detailed description of the reason for return The name of the site from where the controller was removed The name and contact information of the field technician who determined the unit was defective The field technician will only be contacted if absolutely necessary. Write the above information on a "returned goods" identification tag (part number F-24802) and attach a tag to each returned controller.  The tags are available via the Publication Zone through iPortal at no charge. For more information on returning product to the factory, review the following technical product advisories: TPA-PSSG-09-0003.00  Return Process Improvement TPA-RKFD-10-0005.00  Return Process Improvements

Issue Not able to find information on the DO-20, DIO-20, or DM-20 IOU modules. Environment DM-20 DIO-20 DO-20 Relay Cause Unable to find documentation. Resolution Below are documents that have information on the DM-20 IOU module, DO-20 board, and DIO-20 Eclipse board. DO-20 -> Here.  DIO-20 Eclipse Module Datasheet -> Here. Continuum I/O Modules Datasheet Continuum I/O Installation Guide Continuum I/O System Reference (start pg.80) DIO-20 Installation Guide   Note: The Eclipse product line is now discontinued, but the DIO-20 is available for the DM-20. The part number is 01-9000-DIO20.

Issue Where can I find documentation on the JACE-600 or JACE-700 controllers?  Product announcement did not include the documentation or any location references. Environment JACE-600 JACE-700 Cause Product documentation was being finalized at time of announcement. Resolution The documentation for the JAC-600, JACE-700 and all accessories for them are available in the documentation set included with the latest release of the I/A Series G3 software.  This software and included documentation is available by downloading "Release 3.6.31 Files" on The Exchange Download Center. As of the date of writing, both the "TAC_IA_Series_ENC_SW-3.6.31.7.zip" and "TAC_IA_Series_ENS-3.6.31.7.zip" include the documentation in Mounting and Wiring section of index tree.

Issue Need to know the smallest change that an Input can measure or that an Output can provide. Environment All Continuum controllers. Cause Need to know for specification compliance or to determine the smallest measurable change in an Input. Resolution Some of our controllers support inputs with a 10 bit resolution and some support 12 bit resolution. As a rule, all 5.115v inputs are 10 bit and all 10v inputs are 12 bit. You can see which resolution each controller supports by viewing the Datasheet for each controller and noting the value of the "Input Resolution" and voltage range of the inputs (normally 0-10VDC). As an example, the b3920 shows an input resolution of 2.5mV on its 0-10VDC inputs. This equates to a 12 bit resolution as shown below.      2 x = 10VDC / 0.0025 VDC      2 x = 4000      x * log(2) = log(4000)      x = log(4000) / log(2)      x = 11.96578 or 12 bit   Further, a b3800 has an input resolution of 10 bits on its 0-5.115VDC inputs.      5VDC / 2 10 = 0.00499V or 5 mV You can find the individual controller Datasheets on Ecobuildings. Navigate to the Download Center and search the controller model number. Then narrow results by Asset Type = 'Specification Sheet'.  Most of the new Datasheets now note both the Input and Output resolutions.

Issue Some X Drivers on the Third Party Interface datasheet are classed as 1st Generation and others are 2nd Generation, which drivers should I use? Product Line Andover Continuum Environment All X Drivers Any controller with XDrivers enabled on a Comm port. Cause Sometimes the incorrect file is being used on a controller and this will stop the X Driver from working correctly. Resolution You can only use a 1st Generation X Driver on a 1st Generation controller and a 2nd Generation X Driver on a 2nd generation controller. - 1st Generation controllers are: CX9200, CX9400, CX9900, CX9940, CMX9924 - 2nd Generation controllers are: Netcontroller II (CX9680), bCX1 (4040 or 9640), ACX II (5740, 5720)   Download the Third Party Interface datasheet Note: Not all X Drivers are available for both generations of controllers, consult the above datasheet for availability.