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What details are available on the "Condition Threat Level" feature in Continuum.

Issue What details are available on the "Condition Threat Level" feature in Continuum. Environment Continuum Cause What details are available on the "Condition Threat Level" feature in Continuum. Resolution Detailed information: Available in the "Access Control Essentials Guide" page 153 (Condition Threat Level) and 149 (Area Lockdown). This document is installed with your Continuum software on your Cyberstation. General information: To download the documents below, you must log in to The Exchange . Feature Blast v1.80 (Area lockdown support) Video support ACX Series Controller NetController II
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Picard Product_Support
‎2018-09-10 06:47 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:41 AM

Labels:
  • Andover Continuum
1405 Views

What cable type should be used for BACnet MS/TP communications?

Issue What specification should BACnet MS/TP cable meet? Product Line Andover Continuum, EcoStruxure Building Operation Environment MS/TP BACnet devices Cause Often an incorrect cable type is used when wiring MS/TP devices causing unreliable communications. Resolution The BACnet Controller Technical Reference defines the following cable specification for a MS/TP cable: RS-485 Cable Specifications: Cables used to form the RS-485 network should conform to the following specifications: Wire Size: 22-24 AWG Cable Type: Twisted-pair, copper wire, tinned Shield: Braid Nominal Impedance: 100-120 Ohms Velocity of propagation: 78% Capacitance: <12.5 pF/ft (~ 41pF/M) between conductors and < 22 pF/ft (~72pF/M) between the conductor connected to ground and the next conductor. An example of a cable that meets this specification is Belden 3105A. Also check out the SmartStruxure-RS485-Network Installation Quick-Help video on the Exchange.
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Picard Product_Support
‎2018-09-07 02:08 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:41 AM

Labels:
  • Andover Continuum
  • EcoStruxure Building Operation
17551 Views

What Continuum products have been discontinued?

Issue Where to find a statement of discontinued products if needed. Product Line Andover Continuum Environment Obsoleted Continuum Controllers DCX250 DCX 250, Netcontroller CX9000, CX9400 Infinity products Cause Which products are no longer available? Resolution The following link details all products that were discontinued in 2007/ 2008: 2007/ 2008 Discontinued Products Also the DCX250 was obsoleted in 2011 see Product Announcement Discontinuation of Infinity 01-0008-300 (DCX 250) Also see Display options now the DCX250 is no longer available for DCX250 alternatives.  Search for all discontinuation announcements on The Exchange.
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Picard Product_Support
‎2018-09-10 06:11 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:41 AM

Labels:
  • Andover Continuum
7011 Views

Vista 4 terminated

Issue Need document about Vista 4.x termination Do we support Vista 4.x? Vista 4.x Environment Vista 4.x Cause Need a document that describe that Vista 4.x has been terminated Resolution All versions of Vista 4 are terminated and are no longer available. As of June 30, 2014 Vista 4 is no longer supported by Product Support Services. Please download PA-00131 - Termination of Old Versions of TAC Vista Software for more information about the termination. Please see PA-00274 - Software Support Policy for TAC Vista for more information about support of TAC Vista software.
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Picard Product_Support
‎2018-09-11 04:23 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:41 AM

Labels:
  • TAC Vista
1299 Views

Upgraded to I/A Series G3 version 3.6.305 and now unable to successfully commission an MNL-800 controller.

Issue Upgraded to I/A Series G3 version 3.6.305 and now unable to successfully commission an MNL-800 controller.  Previous versions of G3 commission the same controller without issue. Environment I/A Series G3 LonWorks module version 3.6.305 Cause Issue with how the LonWorks module commissions a host-based controller. Resolution Upgrade the LonWorks module used by the I/A Series G3 station. The LonWorks 3.6.406 module can be downloaded from The Exchange Download Center.
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Picard Product_Support
‎2018-09-11 02:18 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • TAC IA Series
1999 Views

Unable to order parts that were previously available before discontinuation of low volume parts

Issue Trying to order a controller part number that has been discontinued due to low volume sales / duplicate part numbers. Product Line Andover Continuum Environment Continuum IP level Controllers NetController II Series bCX1 Series ACX Series Cause Discontinuation of duplicate and low volume parts has removed a number of previously existing part numbers from the Continuum catalog. These parts are still available but will need to be ordered as a base unit and then upgraded through Repairs. Resolution The IP level controllers were part of a roll up of the product numbers where low volume part numbers were discontinued. These parts can still be obtained but will need to be chosen from the list of available parts and then get an upgrade through Repairs to add the additional features that may be required. See Active Network Level Controller Part Numbers, and Discontinuance of Low Volume Part Number Configurations - Andover Continuum - PA-00269A on this which includes the currently available part numbers. To order a BCX1-CR-127-SA part which is no longer available, you will need to order the base unit BCX1-CR-127 and then have Repairs add the -SA (SNMP) option to that controller. Note: for further Continuum parts that have been discontinued see What Continuum products have been discontinued?.
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Picard Product_Support
‎2018-09-11 01:40 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • Andover Continuum
1406 Views

Unable to connect to a G3 ENC or JACE after attempting to commission, downgrade or install a station.

Issue Unable to connect to a G3 ENC or JACE after attempting to downgrade or install a station. One of several different errors may be displayed in the serial shell console output.  The following are examples: Could not find library libcpp.so.3 Could not find library libcpp.so.4 Error occurred during initialization of VM - Java/Lang/ No Class Def found error: Java/Lang/object Product Line TAC I/A Series Environment I/A Series G3 ENC and JACE (all revisions), ENC-410, ENC-520, TRD-T-645, TRD-T-603, TRD-RB-645, TRD-RB-603, TRD-J-600E, TRD-T-700 Cause The issue is caused by downgrading the ENC / JACE without following the procedure to first install the clean distribution file. In addition, the ENC/JACE will fail if a station is copied into the ENC/JACE without first installing the OS and NRE software using the Workbench Commissioning Wizard. Note: With G3 release 3.3 and newer, the procedure for downgrading an ENC/JACE is included in the Niagara AX Platform Guide - Downgrading a JACE (Clean Dist). Resolution Tools needed: Null Modem Cable Serial Terminal (e.g. HyperTerminal or TeraTerm) Jumper Obtaining the files required to recover the ENC NOTE: If recovery of a Jace-700 is required, please contact Product Support for the recovery file. Download the appropriate OS image and gz file zip file for the ENC/JACE from the Exchange website - https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp ENC-410.zip ENC-410-1 standard memory - etfs512 ENC-410-EM.zip ENC-410-1 extended memory - etfs2048 ENC-520.zip ENC-520-2 standard memory - etfs512 ENC-520-EM.zip ENC-520-2 extended memory - etfs2048 NPM6E.zip JACE603/645, TRD-RB-603/645, JACE600E Note: The files used in the following procedure MUST correctly match the ENC/JACE hardware platform, otherwise permanent damage to the unit may occur. The serial shell can be used to determine the file system requirements (standard or extended memory). To find the exact image needed for an ENC (JACE 2/4/5) execute the following while connected to the unit with serial shell: Log into the unit's menu system using the platform username and password. Type sh to exit the menu system and enter the shell mode. At the # prompt, (type: cat sys/info/fs) and enter This will return the file system type of etfs512 or etfs2048. Extract the OS image and gz files from the downloaded zip to a suitable directory on the local computer (e.g. local hard drive such as: c:\temp). Enable ftp: By default, the ftp port is disabled on every ENC/JACE as shipped from the factory.  Enable the ftp as follows. Set the jumper on the ENC to serial shell mode and connect the null modem cable between the PC and the ENC/JACE. Connect to the ENC using the Serial Terminal program and the following port settings: Baud rate 57600 bps (Note: JACE-603/645 baud rate is 115200) 8 data bits, 1 stop bit, no parity After logging in to the menu system from the serial shell, do the following to enable ftp: Select option 4 from the menu Enter the port number (Normally 21). (type: 21) Press the Enter key to confirm the change Note: Leave the serial shell connection open while performing the next steps. FTP the OS image and gz files On the local system, open a command prompt window and change the directory to the location where the OS image and gz files were extracted (c:\temp). Connect to the ENC via ftp and put the OS image in the /tmp directory entering the following from the command line: Create a ftp connection to the ENC by typing: ftp and enter Type the username and password for the platform when prompted Change directory to /tmp (type: cd tmp) and enter Change to binary mode (type: bin) and enter Download the image to the ENC by using the put command. The image name must exactly match the image extracted from the downloaded zip file. ENC-410-1 standard memory (type: put york-etfs512.image) and enter ENC-410-1 extended memory (type: put york-etfs2048.image) and enter ENC-520-1 standard memory (type: put james-etfs512.image) and enter ENC-520-1 extended memory (type: put james-etfs2048.image) and enter JACE-600E, 603, 645 extended memory (type: put npm6xx-etfs2048.image) and enter Download the gz file to the ENC by using the put command. The name must exactly match the image extracted from the downloaded zip file. Change directory to the root (type: cd ../..) and enter Change directory to /ffs0/zip (type: cd ffs0/zip) and enter Download the gz file (type: put clean.tar.gz) and enter Exit ftp (type: quit) and enter Execute OS image update Return to the serial shell connection Type sh to exit the menu system and enter the shell mode At the # prompt, type: osupdate and enter After a short delay the # prompt will return. Shutdown to reboot the ENC (type: shutdown) and press enter. The ENC/JACE will reboot, install the clean distribution image and perform one additional reboot automatically. The ENC/JACE should now be recovered and allow connection to the platform. Connect and use the Workbench Commissioning Wizard to install the version of G3 required.
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Picard Product_Support
‎2018-09-07 12:12 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • TAC IA Series
3692 Views

Unable to commission an I/A Series JACE-6 or JACE-7. The commissioning wizard cannot locate the sun-jre-qnx-ppc distribution file required for the installation process.

Issue Unable to commission an I/A Series JACE-6 or JACE-7. The commissioning wizard cannot locate the sun-jre-qnx-ppc distribution file required for the installation process. Environment I/A Series G3, JACE-6, JACE-7 Cause The sun-jre-qnx-ppc distribution file was not included in the initial TAC release of build 3.6.31.6.  in addition, the Sun Hotspot Virtual Machine (JVM) for the QNX operating system included with the 3.6.31.6 build was found to have timing issues. Review TPA-IA-11-0005.00 for more details. Resolution The initial TAC release of build 3.6.31.6 was removed for download within a few days of original release.  The software was replaced by TAC build 3.6.31.7 (dated 09/29/2011). For those using I/A Series G3 Release 3.6 you must take the following actions: Discontinue using G3 release build 3.6.31.6.   Download and install the latest build, G3 release 3.6.31.7 from The Exchange Download Center.   For those instances where deployment has already occurred in the following JACE platforms JACE-6 or JACE-7, an upgrade to G3 3.6.31.7 is required. Note: The version of the Sun Hotspot JVM can be verified using the Workbench Platform tool – Platform Administration. The Java Virtual Machine (sun-jre-qnx-ppc) should indicate Sun Microsystems Inc 1.5.0.16.21 or higher.   The Enterprise Network Server, ENC-410, ENC-520, and JACE-2 platforms do not utilize the Sun Hotspot Java Virtual Machine (JVM) for QNX.  These platforms are not affected by the issue. However, it is strongly recommended to upgrade to G3 3.6.31.7 to maintain compatibility with the same version of Workbench and associated files.
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Picard Product_Support
‎2018-09-10 08:43 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • TAC IA Series
1979 Views

UL Listings for Xenta Product Line

Issue Need the UL Listings for Xenta Product Line Product Line TAC IA Series, TAC INET, TAC Vista Environment Xenta Cause UL Listings for Xenta Product Line Resolution Go to Exchange Online and log in Search for "TAC Vista UL Listings" (Example, Click Here) You can find more information in Xenta Hardware UL 864 Listing.
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Picard Product_Support
‎2018-09-10 01:05 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • TAC IA Series
  • TAC INET
  • TAC Vista
1345 Views

TC100, TC300 series thermostats models guide

Issue TC series thermostats which one support Modbus protocol? TC series thermostats which one support time schedules? Environment TC100 (TC103) TC300 (TC303, TC353) TC500 (TC503, TC553) Cause Due to different TC thermostats models support different features, customers need to double check the selection guide to make sure the selected model can support all features which are required. Resolution Click here  to view a matrix which contains all TC series thermostats and their supported features. Additional information can be found on the Buildings Business Extranet website (Products > Field Devices Asia Pacific > Thermostats).
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Picard Product_Support
‎2018-09-06 11:34 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • Field Devices
3108 Views

System Messages

Issue What are System Messages and how to stop them from coming into AMT. Environment All versions of I/NET Seven Cause System Messages provide information about events occurring in the system. Resolution A message can be generated when a point changes state, goes into alarm or even when a user logs on or off to the system. There are several things that the user needs to keep in mind. The set up and programming can be seen in https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp Chapter 3 System Messages.
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Picard Product_Support
‎2018-09-10 12:41 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • TAC INET
1394 Views

Software and Firmware compatibility matrix for older versions of the traditional product lines

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE EcoStruxure Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions
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Picard Product_Support
‎2018-09-07 07:37 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • Andover Continuum
  • EcoStruxure Building Expert
  • EcoStruxure Building Operation
  • Satchwell BAS & Sigma
  • TAC IA Series
  • TAC INET
  • TAC Vista
21321 Views

SmartStruxure with I/A Series Micronet BACnet (MNB) controllers

Issue SmartStruxure with I/A Series Micronet BACnet (MNB) controllers Environment SmartStruxure version 1.4 and earlier I/A Series Micronet BACnet (MNB) controllers Cause Need to know if it is possible to use MNB controllers with SmartStruxure.  Resolution I/A Series MNB controllers can be integrated into SmartStruxure as 3rd party BACnet devices. For more information on SmartStruxure with MNB controllers, download document MNB BACnet Support within a StruxureWare Building Operation System Solution Guide.
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Picard Product_Support
‎2018-09-11 02:44 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • TAC IA Series
1785 Views

Central I/O Input and Output Specifications

Issue Questions regarding specifications of Central I/O Inputs and Outputs Product Line EcoStruxure Building Operation Environment SmartStruxure I/O Modules: AO-8, AO-8-H AO-V-8, AO-V-8-H DI-16 DO-FA-12, DO-FA-12-H DO-FC-8, DO-FC-8-H RTD-DI-16 UI-8-AO-4, UI-8-AO-4-H, UI-8/AO-4-2, UI-8/AO-4-H-2 UI-8-AO-V-4, UI-8-AO-V-4-H, I/O UI-8/AO-V-4-2, UI-8/AO-V-4-H-2 UI-8-DO-FC-4, UI-8-DO-FC-4-H, UI-8/DO-FC-4-2, UI-8/DO-FC-4-H-2 UI-16 Cause Different I/O modules have varying electrical specifications Resolution Universal Input Specifications Universal inputs can be configured as voltage, current, thermistor, resistance, digital or supervised inputs.   Voltage Input Specifications: Range: 0 to 10 VDC Resolution: 12-bit (UI-8 v2: 16-bit) Accuracy: ±(0.7mV + 0.2% of reading) Current Input Specifications: Range: 0 to 20 mA Resolution: 12-bit (UI-8 v2: 16-bit) Accuracy: ±(0.03 mA + 0.4% of reading) Resistance Input Specifications: 10 Ohm to 10 kOhm 10 kOhm to 60 kOhm Thermistor Input Specifications: Range: -50 to 150° C (-58 to 302° F) Supported Types: 10k Type I (Continuum) 10k Type II (I/NET) 10k Type III (Satchwell) 10k Type IV (FD) 1.8k (Xenta) 10k Linearized (Satchwell DRT) 10k Type V (FD w/ 11k shunt) 1k (Balco) 20k (Honeywell) 2.2k (Johnson Controls) Digital Output Specifications Form C Relay: Terminals: Common (C), Normally Open (NO), Normally Closed (NC) Minimum Pulse Width: 100 ms Isolation: 1500 VAC (coil to contact) Cycle Life: ≥100,000 cycles Contact Rating: 250 VAC, 30 VDC, 3 A Form A Relay: Terminals: Common (C), Normally Open (NO) Minimum Pulse Width: 100 ms Isolation: 1500 VAC Cycle Life: ≥100,000 cycles Contact Rating: 250 VAC, 30 VDC, 2 A LED Indicators: Polarity: Reflects actual output state (ON = active, OFF = inactive) Color: Green Analog Output Specifications Analog outputs can be configured as voltage or current. Voltage Output: Range: 0 to 10 VDC Resolution: 50 mV Accuracy: ±100 mV Terminals: Voltage (V), Return Minimum Load: Source 2 mA, Sink -1 mA Current Output: Range: 0 to 20 mA Resolution: 0.1 mA Accuracy: ±0.2 mA Terminals: Current (I), Return Max Load: ≤650 Ohms Supervised Input Specifications Supervised inputs detect sabotage via resistor monitoring. Detected Conditions: Open circuit, short circuit, contact open/closed Circuit: 5V, 1 or 2 resistors Configurations: Series only, parallel only, series + switch Resistor Range: 1k to 10k Ohms (must be equal values) Note: Resistor value must be defined in the system. RTD Input Specifications RTD-DI-16 specifications are extensive. Refer to the official datasheet: RTD-DI-16 Specification Sheet  
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Picard Product_Support
‎2018-09-11 01:25 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:40 AM

Labels:
  • EcoStruxure Building Operation
4037 Views

Report objects and Schedules are not able to be edited.

Issue Unable to create/edit Reports or Schedules with Windows Authentication enabled on the Workstation.   1. All fields greyed out when attempting to edit a Report object   2. See a "Security error: Security logon rejected" error when attempting to create a new Schedule object. Environment Continuum v1.94 Continuum v2.0 Cause With Windows Authentication enabled, Continuum user credentials were being used for certain internal processes to effectively login to Windows. Since the credentials may not match the authentication would fail. This has been corrected with Continuum v2.0 SP1 Resolution The issue has been resolved in Continuum v2.0 SP1. Download Continuum v2.0 SP1 installation files from here.
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Picard Product_Support
‎2018-09-10 07:11 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:39 AM

Labels:
  • Andover Continuum
1369 Views

Remote/External Sensor compatibility with SE7000 series Room Controllers

Issue Installing a SE7652A5045P and want to add an outside air and supply air temperature sensor.  What type of sensor is accepted? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause Spec requirement Resolution The SE7000 series sensor can take any 10k ohm NTC thermistor (type 2). For a temperature/resistance chart, see page 6 in this guide. For a Schneider-Electric compatible sensor, see page 7.
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Picard Product_Support
‎2018-09-11 02:36 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:39 AM

Labels:
  • EcoStruxure Building Expert
3899 Views

Register for The Exchange

Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.
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Picard Product_Support
‎2018-09-11 07:28 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:39 AM

Labels:
  • Andover Continuum
  • CCTV
  • EcoStruxure Building Expert
  • EcoStruxure Building Operation
  • Field Devices
  • Satchwell BAS & Sigma
  • Satchwell MicroNet
  • TAC IA Series
  • TAC INET
  • TAC Vista
7518 Views

Points are not responding to Plain English program control.

Issue Miscellaneous points that are controlled via Plain English programs are not following the program's command. Environment Cyberstation, All Versions. All BACnet type controllers with Plain English Code Cause Default BACnet Command Priorities must be modified based on the Continuum system configuration and integration with other 3rd Party BACnet devices. Example: By default, Graphics have a Command Priority of "Manual Operator" (8) and Plain English has a default Command Priority of (10). If the system is left with these defaults, then an operator who modifies, adjusts or toggles a point value via a graphic will in turn set that value with a command priority of 8. Since PE has a command priority of 10, the operator command remain in effect until either it is relinquished or a similar or higher command priority is sent. In this example, an operator set a point that is controlled via Plain English was toggled (not overridden) from On to Off. The Program wanted it ON. The point will stay in the Off position until either the operator(s) relinquish the command or another command of the same command priority sends a value. Resolution Open the BACnet preferences at the Workstation. Set all the Command priorities to 10. This will allow Plain English programs, etc to retake control of point affected but changes made via graphics or other editing methods. If the points however are actually override, you must release the override and relinquish the command. See BACnet Documentation: BACnet For Continuum Users (loaded on all Cyberstations) Continuum BACnet Engineering
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Picard Product_Support
‎2018-09-06 01:57 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:38 AM

Labels:
  • Andover Continuum
  • Field Devices
1328 Views

Network 8000 LNC-100 cannot communicate to LON devices but can be accessed with WorkPlace Tech or LON commissioning tool

Issue A Network 8000 LNC-100 cannot communicate to LON devices under it even though all the devices can be accessed with WorkPlace Tech or a LON commissioning tool. Product Line TAC IA Series Environment NETWORK 8000 LNC-100 LON devices WorkPlace Tech Cause If the LON network is known to be good and otherwise functioning, this issue indicates a problem with the LON interface in the LNC-100. This is typically caused by accidentally attempting to commission the LNC-100 using LonMaker or other LON commissioning tool. Attempting to commission the LNC-100 will result in its LON interface being set into a network state called HARD - OFFLINE. Resolution The condition can be corrected using the Echelon NODEUTIL program to set the interface network to the required CONFIGURED - ONLINE state. NodeUtil can be downloaded from The Exchange Download Center. After downloading NodeUtil to your computer, open a command prompt window and launch NodeUtil in that window.  After launching NodeUtil, perform the following steps to correct the problem. Press the F key to execute the Find function.  This will browse the connected LON network for all attached LON devices.  In the list of found devices, the LNC-100 will be identified with the program id "C 1 11.0A". Press the G key to execute the Go To Device function.  Enter the device number of the LNC-100 (program ID "C 1 11.0A") as displayed in the list of discovered devices.  The device menu will then be displayed. Press the S key to display the status of the device.  Typically 17 lines of status information are displayed followed by the "Device Status" menu.  Press Y to clear the error status.  The "Device State" line will usually show a state of either Configured, Off-line or Hard, Off-line. Press the  M key to change the device mode and state. After selecting the M command, the list of mode options is displayed.   Press the S key to select the State menu. The list of State options will be displayed.  Press the C key to set the device to the Configured state. A status message will be displayed followed by the DEVICE prompt. Press the M key again to display the Mode options then press N to set the device into the OnLine mode. A status message will be displayed followed by the DEVICE prompt. Press the S key again and verify that the Device State is now Configured, On-line. Press the D key to display the domain address table of the LNC-100.  One or two lines of device domain address information will display.  If two domain addresses were defined in the SYS: SIM block of the device, two lines of information will display, otherwise only one line will display.  Verify that the address information (Subnet, Node and Domain ID) are as set in the SYS: SIM block. The data entered for Domain0, Subnet0 and Node0 will be displayed on the Index 0 line. The data entered for Domain1, Subnet1 and Node1 will be displayed on the Index 1 line. Press the E key to exit the Device level and press the E key a second time to exit the program.
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Picard Product_Support
‎2018-09-07 03:30 AM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:38 AM

Labels:
  • TAC IA Series
2322 Views

Monthly temporary (demo/evaluation) license files for Vista 5

Issue During some circumstances, an additional license may be needed for testing/evaluation/demo purposes. Product Line TAC Vista Environment TAC Vista 5 Cause During some circumstances, an additional license may be needed for testing/evaluation/demo purposes. PSS is creating demo license files with a monthly validity. Resolution Monthly demo license files are made by the Malmö PSS team, and may be requested from PSS. The "TS_OK" demo file is used for "Remote Desktop" applications, giving access equivalent to the demo file available for download from the The Exchange Download Center, usually valid until the end of the month. Additionally, a OPC Server license file with the same validity is also available by request. Evaluation license for TAC Vista 5.1 Demo TS License TAC Vista 5.1   More information can be found in Where to find Evaluation license for TAC Vista and Struxureware Building Operation.
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Picard Product_Support
‎2018-09-10 01:02 PM

Last Updated: Crewman ContentModerator ‎2025-10-15 03:38 AM

Labels:
  • TAC Vista
6172 Views
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