Building Automation Knowledge Base

Issue For a high temperature application, how can a TS-8204 be programmed to read accurately when connected to a MNL controller? Environment TS-8204 Cause Require instruction on configuring the TS-8204 temperature sensor for accurate reading. Resolution Connect the TS-8204 sensor and install a 2.49 kohm resistor in parallel (1% resistor or better). Set the Analog Input object to Balco and link the output to a Curve Fit object. Curve Fit objects are supported only on controllers with Rev.3. They are not supported on VAV controllers. Configure the Curve Fit X and Y data points as follows: Data Point X1 10.8 Data Point X2 34.5 Data Point X3 57.0 Data Point X4 78.0 Data Point X5 97.8 Data Point X6 116.4 Data Point Y1 200 Data Point Y2 240 Data Point Y3 280 Data Point Y4 320 Data Point Y5 360 Data Point Y6 400

Issue Setting up a single user (SQLExpress 2005) v1.93 CyberStation and the SQL Service Manager is not popping up like it should (on the Windows taskbar). Environment Standalone CyberStation SQLExpress 2005 Cause Previous versions of CyberStation had a SQL Service Manager application in the Windows taskbar. When installing a standalone v1.93 CyberStation this application is not there. Resolution SQLExpress 2005 does not install that application. This application is not required to run CyberStation.  If for some reason there is a need to stop SQL Server there is a workaround. Go to Control Panel>>Administrative Tools>>Services. Then scroll down to SQL Server (SQLExpress). You can stop SQLExpress by right-clicking it.    

Issue The AI Objects were all operating correctly and then failed. Instead of showing 20.0 (default range) they all show their last recorded value. On testing the inputs, the devices return to a different value and then the Temperature detectors all read 150°C with the Heat Flow Rates at 0m 3 /hr. Environment AI Analogue Input Defaults Out of range incorrect values Cause The controller slot allocation is incorrectly configured to show the slot as being empty. Resolution Correctly allocate the slot as being an AI Download the controller configuration

Issue Permissions are set with multiple tags as the following:      When the user logs into Access Expert and looks at the hardware tree, they are able then to see all the hardware on the instance rather than just those with the matching tags. Product Line EcoStruxure Access Expert Environment Access Expert Hosted Software Access Expert Premise Software Cause The tags are meant to be on separate permissions and shouldn't be used on the same individual permission Resolution Tags and permissions should be set up as illustrated:

Issue What is a quick way to read a dynamic value from LNSDDE server? Environment InVue Cause Trying to confirm if the value of a snvt is updating and reading accurately - without using InVue. Resolution LNSDDE server and Microsoft Excel are both DDE compatible. Open a new sheet or book in Excel. Find the snvt in LNSDDE and copy / paste the link into one of the cells in Excel.  After hitting enter, the cell will display the dynamic value of the selected snvt. This is a good way to troubleshoot the LON programming and controller communication from the field all the way back to the server - without adding InVue programming to the troubleshooting process.

Issue A UNC-5x0 fails to start its station and reports the error "Driver failed to load license". How can this be corrected? Environment UNC-5x0 Cause The error indicates a failure in the flash memory. Resolution Field repair of the UNC-5x0 is not possible. Contact Product Support Services to obtain a return authorization (RA) number.

Issue The Sigma object associated with the first entry in the Gateway.txt file of an S-IC3-SNP integration controller when displayed in the Sigma System Manager, always shows its default value. Environment Sigma S-IC3-SNP Cause There is an issue with the way that the S-IC3-SNP processes the object mapping file (gateway.txt) file, please note that this issue does not affect the earlier S-IC-SNP Resolution TPA-LOND-08-0011.00 provides a workaround for this issue, the work around involves adding a dummy line to the Gateway.txt file, this then allows the first object to be displayed normally.

Issue Importing Infinet devices into AS-P fails with the following error "Invalid Data Error: Invalid_Data (0x10000) in module Coml(11). "Invalid cast from null": CreateObjectRequest".  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause Infinet devices have a space character within their names Resolution Remove the space character and use an underscore in its place.

Issue Cannot bind an input with the name Intern.Temp. Environment StruxureWare Building Operation Binding Point Naming Cause While a "." may be used as a separating character within a point name, it is an illegal object name character when it appears as the last character. StruxureWare Building Operation will generate an Illegal Character error when you attempt to name an object with a trailing "." character. Resolution Rename the object without a "." at the end of the name string and rebind it to the object.

Issue When right clicking on the Xenta 100 device in Lonmaker or NL220 the Xenta 100 plug-in is not shown. Environment Lonmaker NL220 Xenta 104-A Xenta 101 Xenta 102 Xenta 103 Xenta 110 Cause The Xenta 100 plug-in is not accessible when launched from the physical device in Lonmaker or NL220 Resolution The plug-ins for all Xenta 100 controllers are only accessible when launched from the controller function block. They are not accessible when launched from the physical device. To launch the Xenta 104-A plug-in in Lonmaker, right click on the function block and choose plug-in:   To launch the Xenta 104-A plug-in in NL220, right click on the function block and choose plug-in:

Issue Getting the error message: "You may only install 3.301.529.v1 with this version of the wizard." when trying to install 529 to new UNC. WorkPlace Pro will not proceed with install. Environment Niagara R2, all versions Cause The wrong installation folder was selected in the Installation Wizard.  The nre folder was selected in place of the emb folder.   Resolution Run the Installation Wizard again this time selecting the emb folder.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Instructions needed for batch importing Users into Access Expert Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause Steps are needed to import Users from another system Resolution Batch Import   When converting a site, all user records and information needs to be imported into the new system. For Access Expert here are the steps in order to accomplish this:   Log on to the instance Once it opens up select the Access Control Tab and choose the Batch icon When this editor opens up select the Download Default Example file This will give a sample of the format that is expected when the Upload CSV is needed From the original application, if there is a dump file (Continuum) or an existing csv, copy and paste into an excel file or use the template and rename it accordingly. Choose the relevant columns to match from the list. Once satisfied with all the entries and fields, save the file then return to AccessXpert and select the Upload CSV as mentioned in Step 3. Select the file to open and once completed, all the users will then be displayed.

Issue When a disabled card is presented to a reader the Door name of that reader is not included in the User Record Disabled events.  Product Line EcoStruxure Security Expert Environment Security Expert Disabled User Card Cause Once the user has been disabled the User object no longer resides in the controller. Resolution The information in the User Record Disabled event can be used to determine which reader the user has badged at. The Controller column has the controller that registered this event and the Description will tell you the Reader Expander and Port on that Expander. Record Disabled Event In the above example event, we can determine Bill has badged at Reader Port 1 of Reader Expander address 1 on controller QCA02 - ADM.

Issue In a Niagara R2 UNC or Niagara G3 ENC station running the ASD service, the block output override feature does not get range-checked if the override is initiated from a linked gxText. Environment Niagara R2 Cause Graphic feature defect Resolution Attempting an override using the Block Output object with a time that is greater than 255, generates an error informing the user that the range must be between 0 and 255. If the same override is performed from an attached gxText or graphic, the range is not checked. A value greater than 255 is truncated to a one byte value equal to four minutes. Add descriptive text on the graphic near the override explaining (and warning) that the valid range for an override is 0 to 255.

Issue How to configure two room sensors in ZBuilder. Product Line EcoStruxure Building Operation Environment ZBuilder Cause It is possible to configure TAC Xenta 121 or TAC Xenta 122 to use two room sensors via the ZBuilder tool. Resolution In Zbuilder, under the tab Configuration, under Room unit, select the type of sensor you are going to use. Select the tab I/O Setup,  Right click on the sensor and select Duplicate. Move the sensors to the input you are going to use.   At the end of this session you will be able to: Configure TAC Xenta 121/122 to use two room sensors. Understand that the nvoSpaceTemp value is calculated as average value of the two sensors. Understand that it is not possible to see the actual value of a single sensor when using two sensors.    

Issue Is there a specific type of printer used with a 7810 printer tap? Environment 7810 printer tap Cause 7810 printer tap is only compatible with serial dot-matrix or impact printers. Resolution It must be a serial dot-matrix or impact printer. If your printer is parallel, some manufacturers make and sell a serial conversion card.

Issue R2 UNC station fails to start with the following error messages in the standard output window: FATAL: cannot boot station from sns java.lang.JavaClassNotFoundException: tridiumx.londevices.siebe.MNLRV3 Environment IA Series R2 / UNC-520-2-N Cause The UNC was replaced and the existing station was installed into the new replacement UNC. The existing UNC station database uses object(s) from the lonSiebe module but the lonSiebe module is not installed in the UNC. Resolution Install the lonSiebe module into the UNC and restart the UNC. Install / remove modules into the UNC: Use Admin Tool to connect to the UNC. Go to the 'Installation' tab and click on 'Installation Wizard'. In the Select Distribution Directory dialog, highlight 'emb' and click the 'Install' button. In the Niagara Remote Installation dialog, select 'Configure Modules Only' and click 'Next'. In the Configure Modules dialog box, select the modules to install / remove by selecting in the 'Upgrade/Add' column or the 'Remove' column. Click 'Next when you are finish with the selection. On the Database Backup dialog box, leave the red check mark next to the station database name and click 'Next' to continue. Enter the station user name and password when prompted. In the Niagara License dialog box, click Finish.

Issue NetController 2 IO Modules not powering up when using third party power supply Environment NetController 2, NC2, NCII, IO Modules Cause When using a third party power supply (ac or dc) for a NC2, the IO modules need to be powered separately Resolution When using a third party power supply (ac or dc) for a NC2, the modules need to be powered separately. The IO modules are only powered via the NC2 connector if the Continuum Power supply is used NOTE This is all as the NC2 documentation.

Issue Upgraded a UNC-510 to Niagara version 522 and when trying to run the station, the following error appears: "Cannot load BACnet MSTP Driver" Environment Niagara version 522 UNC-510 Cause The upgrade process does NOT change the drivers.properties file. Resolution The error indicates the line: driver.mstp=tridium.nre.vxworks.mstp.VxWorksMstpDriver is missing from the driver.properties file. Copy the drivers.properties file from a UNC-520 running version 522 or higher or manually add this line into the drivers.properties file. Note that the UNC-510-2 has a maximum baud rate of 19.2 k for a BACnet MS/TP network.

Issue The window used to change override time for an S-Link sensor is grayed out. How is the override time changed? Environment WorkPlace Tech 5.7.2, MN-S3, MN-S4, MN-S5 Cause Trying to change override time with Workplace Tech 5.7.2. Resolution The ability to change the S-Link sensor override time was corrected in WorkPlace Tech 5.7.5 Upgrade to WorkPlace Tech 5.7.5 or higher