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SmartStruxure Graphics Editor crashes when launched due to an unhandled exception.

Issue When trying to launch StruxureWare Graphics Editor stand alone or through Workstation the program crashes due to an unhandled exception. Review of Windows Event Log displaying the following error message: Application: SE.Graphics.Editor.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Configuration.ConfigurationErrorsException Stack:    at System.Configuration.ConfigurationManager.PrepareConfigSystem()    at System.Configuration.ConfigurationManager.GetSection(System.String)    at System.Configuration.PrivilegedConfigurationManager.GetSection(System.String)    at System.Net.Configuration.SettingsSectionInternal.get_Section()    at System.Net.NetworkingPerfCounters..ctor()    at System.Net.NetworkingPerfCounters.CreateInstance()    at System.Net.NetworkingPerfCounters.get_Instance()    at System.Net.Sockets.Socket.InitializeSockets()    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(System.Collections.IDictionary, System.Runtime.Remoting.Channels.IServerChannelSinkProvider, System.Runtime.Remoting.Channels.IAuthorizeRemotingConnection)    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(System.Collections.IDictionary, System.Runtime.Remoting.Channels.IServerChannelSinkProvider)    at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.RegisterChannel(ChannelType, Boolean)    at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[])    at SE.Graphics.Editor.EditorApplication.Main(System.String[])    at SE.Graphics.Editor.Program.Main(System.String[]) Environment Windows .NET Framework 4.0 StruxureWare Building Operation 1.3 Cause .NET framework has become corrupted due to 3rd party software installation or upgrade from SmartStruxure Beta version to StruxureWare Building Operation  version 1.3 Resolution Only known solution to resolve this problem is a reinstall of the operating system. Repair, upgrade, or reinstall of .NET framework have not been successful.
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Picard Product_Support
‎2018-09-06 10:44 AM

Labels:
  • EcoStruxure Building Operation
1954 Views

Error "Job Failed java.lang.NoSuchMethodError: com/tridium/install/BDaemonPlatform.getNiagaraR2Enabled()Z" when attempting to perform an I/A Series G3 Station Backup.

Issue Error "Job Failed  java.lang.NoSuchMethodError: com/tridium/install/BDaemonPlatform.getNiagaraR2Enabled()Z" when attempting to perform an I/A Series G3 Station Backup in version 3.6.31 after having installed the August 2012 security updates. Environment I/A Series G3 JACE or ENC with release 3.6.31 and security patches 3.6.47 installed. Cause Internal software error in the backup.jar file, version 3.6.47.2 Resolution Remove the backup.jar file, version 3.6.47.2 from the modules folder on the I/A Series G3 WorkBench computer. Remove the file backup.jar from the \niagara\niagara-3.6.31\sw\3.6.47.2 folder. Verify that the original 3.6.31 backup.jar file is in the  \niagara\niagara-3.6.31\modules folder.  Note that when replacing the backup.jar file, the 3.6.47.2 file should be renamed so that it can be restored later. Open the 3.6.31 Workbench and open the platform of the ENC / JACE. Run the Software Manager and note that a newer version of the is shown as installed as compared to the avail. version. Select the "backup" module by clicking on it then click the [Downgrade] button then click the [Commit] button. Acknowledge the warning that a reboot will be required by clicking the [Yes] button. Wait for the module commit process to complete, the station to reboot and restart. After the station has restarted you can log into the Station through Workbench and perform the backup to a .dist file using the standard station backup procedure (by right-clicking on the station name and selecting "Backup Station").
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Picard Product_Support
‎2018-09-06 10:41 AM

Labels:
  • TAC IA Series
1916 Views

The Universal Input real-time values on a MNL-800 (or Microzone II) are fluctuating unrealistically.

Issue The Universal Input real-time values on a MNL-800 (or Microzone II) are fluctuating unrealistically.  They rise, peak, drop, valley and then start over again very quickly.  It is similar to an AC wave pattern. It is happening with all the inputs no matter their configuration. Product Line TAC IA Series Environment MNL-800 Microzone II (Network 8000) Cause When an actuator is interfaced with a MNL-800 (or MicroZone II), and the UI cable shields are connected to earth ground (the SHLD terminal), the shield has a common mode AC potential that couples to the UI input. Only a very small signal (UI shield to signal common) is needed to result in objectionable UI signal fluctuation. Resolution Connect all drain shields on UI inputs to UI common (C terminal). Read additional solutions and a more descriptive cause in Technical Bulletin 01-36.
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Picard Product_Support
‎2018-09-11 12:40 AM

Last Updated: Administrator CraigEl Administrator ‎2022-09-07 08:12 PM

Labels:
  • TAC IA Series
1900 Views

Both the BACnet Comm and the BACnet IP Port are enabled in an ENC-520, but BACnet devices are not being discovered. The Discover button it grayed out.

Issue Both the BACnet Comm and the BACnet IP Port are enabled in an ENC-520, but BACnet devices are not being discovered. The Discover button it grayed out. Environment Niagara G3 all version, ENC-520-2, ENC-410 Cause No network adaptor was selected. The ENC's Adapter setting under the station’s BacnetNetwork/Bacnet Comm/Network/IpPort/Link was set to "none". Resolution A network adapter must be selected for the station. - Open the BACnetNetwork of the station and go to Bacnet Comm/Network/IpPort/Link - Click on the arrow next to the Adapter property and select the correct Ethernet adapter - save change - Make sure that the Object Id of the BACnet Local device is set to a unique value other than -1 - A reboot is required after the change. You should now be able to Discover the BACnet devices.  
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Picard Product_Support
‎2018-09-06 10:38 AM

Labels:
  • TAC IA Series
1951 Views

Navigate forward/backwards through previously viewed TGML graphics

Issue Is it possible to create history buttons in a TGML graphic that navigate forward/backwards through previously viewed graphics? Product Line EcoStruxure Building Operation, TAC Vista Environment TGML graphics editor Cause Not all systems want to use the history buttons in the menu. Some user only have access to graphics. Resolution There is currently no supported way to do create a "back" or "forward" button natively inside the TGML. Options to the customer are: Use the History buttons in the header menu Use hotkey combinations: ALT+Left Arrow goes back one page ALT+Right Arrow goes forward one page
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Picard Product_Support
‎2018-09-06 10:37 AM

Last Updated: Administrator DavidFisher Administrator ‎2019-08-15 06:37 AM

Labels:
  • EcoStruxure Building Operation
  • TAC Vista
1964 Views

What substitution codes are available to embed data into alarm text?

Issue How can I insert the points name or path into the alarm text? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server Building Operation WorkStation Cause Require dynamic text insertion in the alarm text. Resolution The following substitution codes exist for alarm messages: All SBO/EBO versions:  @(F) – The path of the monitored variable.  @(O) – The monitored object name.  @(P) – The monitored variable. In addition to the above, Version 1.2 also includes: @(V) - Displays the value of the monitored variable at the time of the state change. e.g. If you create an alarm that is monitoring a temperature object named Room1Temp and write an alarm message that says: “The point @(O) is too hot.” When the alarm is triggered it will display: “The point Room1Temp is too hot.” Refer to: Alarm Messages  
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Picard Product_Support
‎2018-09-06 10:36 AM

Last Updated: Kirk Mahmoud_Sayed Kirk ‎2023-08-21 04:50 AM

Labels:
  • EcoStruxure Building Operation
1973 Views

OPT Optimum Stop function in Menta/Function Block Editor does not auto-adjust

Issue The Optimum Stop feature of the OPT function block in Menta / Building Operation Function Block Editor does not auto-adjust, even when the auto-adjust parameter is enabled. Product Line EcoStruxure Building Operation, TAC Vista Environment Xenta 281 Xenta 301 Xenta 401 Menta FBD Cause This behavior is by design, although it is not made clear in the Menta documentation.  The auto-adjust feature only works with Optimum Start, not Optimum Stop.  The optimum stop time is calculated from a fixed Outside Air Temperature vs time curve.  As some compensation, both end points of the curve are manually adjustable for both time and temperature.  For the optimum start, only the time parameters of the curve end points are manually adjustable. Resolution The optimum stop curve must be manually adjusted over succeeding days until an acceptable stop time is achieved.
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Picard Product_Support
‎2018-09-06 10:32 AM

Last Updated: Guinan RandyDavis Guinan ‎2021-04-26 08:08 AM

Labels:
  • EcoStruxure Building Operation
  • TAC Vista
1964 Views

What date was the DMS product no longer available?

Issue What date was the DMS product no longer available?  Is there supportive documentation of the announcement? Environment DMS Cause Documentation required for an end customer's request Resolution The DMS product line was no longer for sale on April 1, 2005. Click to view Announcement 05-016.
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Picard Product_Support
‎2018-09-11 01:22 AM

Labels:
  • TAC IA Series
1976 Views

Graphics Editor will not open and causes a font related error

Issue When attempting to edit a graphic through WorkStation, the Graphic Editor crashes with the following message: "Font xxxxxx does not support style xxxxxx" Product Line EcoStruxure Building Operation Environment Building Operation Graphics Editor Font Cause When a Graphic object is edited, the editor does not open and an error message is presented, this error is caused because the font is missing. Resolution Dependant on the Windows operating system in use, the process for confirming that the "Tahoma  Regular" font is missing will vary. Windows XP Open the Control Panel and select "Fonts" and confirm that the font is missing. Windows 7 Select the Windows button and then search for "Font". Choose "View Installed Fonts" and review the fonts to see if Tahoma - Regular is available. If this font is missing, then copy it from another PC, download it, or visit http://support.microsoft.com/kb/314960 which deals with adding / removing fonts. If Workstation is crashing when you see this error, please see WorkStation crashes when opening some TGML graphic pages following a Windows update.
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Picard Product_Support
‎2018-09-11 04:57 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 07:22 PM

Labels:
  • EcoStruxure Building Operation
1906 Views

How to have a door's REN input operate on a schedule

Issue Need to configure a door to unlock on REN (Request to Enter) only during business hours Product Line EcoStruxure Security Expert Environment Security Expert Server Security Expert Controller Cause Guidelines needed on how to configure the door's REN input to unlock the door only when a specified schedule is active. Resolution Do not configure a REN input in the door, instead follow the steps below: Create a virtual output. Create the input that will be used for Request to Enter (REN) Create the schedule that the REN should follow. Create a dummy area   A virtual output is one with no association to a physical channel. In the screenshot shown below, you see an Output configured with module address 100, since there is no physical expander using that address, VO1 is a virtual output.   Create Input Type Set Operating Schedule to the schedule created above. (REN Input Schedule) Set Control Output to the virtual output created above. (VO1) Set Control Output Time to the desired lock activation time when triggered by REN In the Options (2) tab, make sure to tick Activate Control Output on Alarm Edit the input created above and add the area and input type. Create a Programmable Function Set type to Door Control Set State to Running In Door Control> Set Door Function Mode to 2-Follow Pulse On Output Set Door Control Mode to 0-Emulate Unlock Menu Set Output to Check to the virtual output. (VO1) Set Door to Control to the door. MAKE SURE TO START THE FUNCTION Disarm and re-arm the dummy area The input will now trigger the virtual output ONLY when the schedule is active, the virtual output in turn will make the door unlock for the amount of time specified in the Input Type.
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Captain AbeMeran Captain
‎2021-03-30 11:38 AM

Last Updated: Guinan RobertAndriolo Guinan ‎2021-04-29 03:43 AM

Labels:
  • EcoStruxure Security Expert
1909 Views

Restricting Workstation or WebStation login in EBO User Group Permissions

Issue How can specific users be restricted to logging into EcoStruxure Building Operation through Webstation and not through Workstation?   Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Webstation Cause There is a requirement that specific users be restricted from logging in to EcoStruxure Building Operation through Workstation but be allowed to log in through EBO WebStation. Resolution It is not possible today to restrict users' access to Workstation or WebStation individually. There is no more information available on user permissions than what is available today in WebHelp and technical guides.  
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JohnBoehmer Schneider Alumni (Retired)
‎2021-03-05 07:58 AM

on ‎2021-03-05 07:58 AM

Labels:
  • EcoStruxure Building Operation
1916 Views

Options for archiving extended log data

Issue Options are needed for truncating large amounts of extended log data, but with the ability to report on that data Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Extended logs data can cause the Continuumdb to get large and needs to be truncated with the ability to continue to report from the old data Resolution Set up automatic truncation of extended logs (See the Check Purge Interval section in Stand Alone Continuum using SQL Server 2005 Express is not purging the ExtendedLog table) Ex. Year, 180 days Make a copy of the Continuum database on the existing server. In this scenario you would have ContinuumDB and ArchiveDB. Use one of the Cybers via Workstation Initialization) to temporarily switch to the ArchiveDB for reporting purposes and then switch back. Purchase the Extended Log Archiver uses a separate db for the archived data and truncates data from the Continuumdb automatically. For more information email COE@Buildings.Schneider-Electric.com
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Picard Product_Support
‎2018-09-11 06:03 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 07:27 PM

Labels:
  • Andover Continuum
1945 Views

Email recipient does not receive alarm email notification.

Issue Alarm emails are not being received by email recipients configured in the email distribution list.  Alarm emails appear in Outlook outbox but are not sent to recipient. Environment Cyberstation Alarm Email notification Cause While Continuum is responsible for handing off the alarm notification to the Email host application, once the notification appears in the Outbox of Outlook the notification is under Microsoft's control. Resolution The problem must be troubleshot on the Microsoft end.  This is not a Continuum issue.
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Picard Product_Support
‎2018-09-06 09:56 AM

Labels:
  • Andover Continuum
1962 Views

IO Module properties show Firmware version 0.000

Issue IO Module properties show Firmware version 0.000. The module is online but no values can be read/written to/from the IO module. Product Line EcoStruxure Building Operation Environment IO Modules Automation Server Premium Building Operation Workstation Cause This can be caused by a module mismatch where the module configured in Workstation is not the same type as the physical module.  The module is shown as configured and online, but upon closer inspection of the I/O modules properties the "Module Type Mismatch" property is set to true. Resolution Double-check the module type shown under "Model Name" and correct it to match the module type printed on the IO module.  If there are not any points configured on the module then simply delete and recreate the module with the correct type.  However, if points are configured and bound and need to be retained follow the process below:- Change the module ID of the affected module configured in workstation to NULL to release the module id Create a new module with the correct type and assign the module id released in step 1 Drag the points over from the incorrect module to the new module Check the points are working as expected (the new module must support the point type) Delete the old module as it is not required Additionally, modules with a 'V' variant, such as the AO-8/AO-V-8 and UI-8.AO4/UI8.AO-V-4,  are different module types and one cannot directly replace the other.  Doing so will generate a module type mismatch.
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Picard Product_Support
‎2018-09-07 11:00 AM

Last Updated: Sisko GavinHe Sisko ‎2024-02-15 12:32 AM

Labels:
  • EcoStruxure Building Operation
1993 Views

BACnet output point under the BACnet Interface of Automation Server indicates out of service

Issue Created a BACnet digital output under the BACnet Interface in the Automation Server but the Out of service property indicates 'True' and get the error 'Property value out of range' when attempting to set the out of service to false. Product Line EcoStruxure Building Operation Environment WorkStation Automation Server - AS BACnet Interface Cause BACnet output must be associated with an IO Bus output. Resolution See Associate AS BACnet Interface IO points with points on the IO bus in SmartStruxure 1.4 and above for instructions on setting the associated value.
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Picard Product_Support
‎2018-09-11 06:19 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 08:58 PM

Labels:
  • EcoStruxure Building Operation
1924 Views

How to generate a controller offline Event and Alarm in Security Expert

Issue How to generate a controller offline Event and Alarm in Security Expert for intelligent controllers. Product Line EcoStruxure Security Expert Environment Security Expert Server Cause Security Expert does not come with any programmed Events or Alarms.  This will detail how to create an Event and Alarm in Security Expert that reports a controller as being offline, but the method can be applied to other Events and Alarms as well. Resolution Navigate to Events -> Event Filter Add a new Event Filter.  In this example, it is named “Controller Offline Alarm. Click Save  Once the Event Filter is created, you will need to navigate to the Event Type option and un-check "Include All Event Types". Select Add and find the specific event.  In this example, it is called “Controller <CONTROLLER_NAME> Offline (Event Server)” and "Controller <CONTROLLER_NAME> Offline (Event Server)".  It is nested under the “All PC Events” section. Click OK, then Save Next, navigate to Events -> Alarms. Create a new Alarm. In this example, it is named “Controller Offline Alarm.” Under Configuration, select the drop-down for Event Filter and select the Event Filter that was created. (Controller Offline in this example). Save When an offline condition occurs, an acknowledgeable alarm will be displayed. It will also display an alarm when the controller returns to an online state.
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Ensign Brian_Feick Ensign
‎2020-08-06 06:13 AM

Last Updated: Guinan RobertAndriolo Guinan ‎2022-10-12 10:23 PM

Labels:
  • EcoStruxure Security Expert
1989 Views

NCP Palm - Using the IR Tool or RS 485 converter to communicate with the controller.

Issue Using the IR Tool or RS 485 converter to communicate with the controller Environment NCP Palm IR Tool RS232 to RS485 converter. Cause Configuration and use of NCP Palm. Resolution Using the IR Tool to communicate with a Unifact Pro controller. Connect the IR Tool to your laptop and Unifact Pro controller. Start the NCP Palm programme. Select the correct serial communications port and uncheck the CTS / RTS selection boxes, then select OK. From the "File" menu select "Connect" Enter 0 for the Subnet address, 0 for the Node address, then select OK. This has now confirmed that you are connected to the IR Tool. To connect to the controller select the "File" menu and select "DisConnect" Select the "File" menu and then select "Connect". Enter 1 for the Subnet address, 1 for the Node address, then select OK. You are now connected to the controller. Using an RS 232/485 converter is similar to connecting to the controller, but the controller communications terminals are used instead of the IR Tool. For further details on NCP Palm, please click HERE.
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Picard Product_Support
‎2018-09-11 06:25 AM

Last Updated: Crewman ContentModerator ‎2025-08-11 04:07 AM

Labels:
  • Field Devices
  • Satchwell BAS & Sigma
1945 Views

b3 or i2 controllers going offline and logging 0x1408 Out of Memory errors in its error log

Issue b3 i2 going offline and logging multiple 0x1408s in its error log. Product Line EcoStruxure Building Operation Environment b3 Controllers i2 Controllers Cause Excessive traffic on the network causes controller to run out of message buffers. Every time a controller receives a communication packet it has to allocate a block of memory (a buffer) to place the packet until it can be processed. Under normal network conditions the packets are processed at a rate that exceeds the rate at which they are coming in, in some cases typically associated with network configuration issues or malfunctioning nodes on the network, (i.e. broadcast storms) the firmware in the controller is unable to keep up with the amount of packets being received which exhausts message buffers available and renders the controller unable to communicate properly. In many cases the condition is temporary and does not result in a major problem, it is not unusual to see sporadic 0x1408s in the error log but when the condition persists for longer periods it will have an impact on the ability of the controller to communicate properly on the network. Resolution Use LAN captures to identify and remove the root cause of the excessive traffic.  Take steps to reduce the occurrence of many concurrent trend data requests being made of the b3 i2 controller such as staggering trend collection times, varying log-intervals or configuring some logs as COV (interval = 0).   Adjust the configuration to collect fewer trend records more frequently. 
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Picard Product_Support
‎2020-09-24 08:34 AM

on ‎2020-09-24 08:34 AM

Labels:
  • EcoStruxure Building Operation
1944 Views

TLS and SSL for support for SMTP in Vista

Issue Certain companies and SMTP mail servers require specific security protocols in order to accept messages. The requirement of Transport Layer Security (TLS) or Secure Sockets Layer (SSL) protocols can cause errors when the Vista alarm email notifications fail to send. Product Line TAC Vista Environment Vista Workstation Xenta Server Alarm Emails Cause Xenta server email notification does not have the option to use TLS or SSL security protocols TAC Vista email notification does not have the option to use TLS or SSL security protocols in versions prior to the 5.1.9 hotfix 17 build. Resolution The latest hotfix versions for Vista can be downloaded off of The Exchange Download Center. In order to obtain the SSL and TLS support for smtp server communication, Vista 5.1.9 hotfix 17 or later must be used. Prior to Vista 5.1.9 Hotfix 17 - Vista did not support Transport Layer Security (TLS) or Secure Sockets Layer (SSL) for sending alarm email notifications. A workaround for this issue is to set up an SMTP server on the local machine or network that the Vista or Xenta server resides on. Then the email notification can be encrypted with TLS or SSL protocol before being sent on.
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Picard Product_Support
‎2018-09-11 06:56 AM

Last Updated: Administrator DavidFisher Administrator ‎2019-08-20 06:17 AM

Labels:
  • TAC Vista
1900 Views

How are the MD range of actuators attached to a damper?

Issue Fixing MD actuators to a damper. Environment MD10 MD20 Damper Accessories Cause How is the actuator fitted to the damper? Resolution To attach the MD actuator to the damper, it is clamped to the damper shaft, and the anti-rotation bracket (supplied with the damper) is fitted. The following range of damper accessories are available.   To review the accessories, please click HERE. To review the MD datasheets, please click on the appropriate MD. MD10A-24, MD10B-24 (230), MD20A-24, MD20B-24 (230)
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Picard Product_Support
‎2018-09-11 07:10 AM

Labels:
  • Field Devices
1938 Views
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