Building Automation Knowledge Base

Issue How to set an LNC-100 back to factory-default settings. This will erase all block programming and device configuration. Environment Network 8000 LNC-100 and related controllers based on the GCM-861X0 series platform, including the GCM-86110, GCM-86120, SIM-CCN, SIM-MTECH, SIM-TRANE, and SIM-YORK Cause Sometimes it is necessary to manually clear the controller EEPROM in order to reload a database. Resolution Follow the steps below: Backup the controller database. Clear the controller's EEPROM. This is accomplished by pushing the reset button and the EE CLR button and holding both for at least 20 seconds before releasing. The reset process is complete when the top two red LEDs on the right edge of the controller begin blinking in their normal sequence (second LED blinks twice as fast as top LED). This process will clear the user programmable memory (including all block programming), returning the controller to its original factory condition. This step is important as it insures there will be no conflict between the new revisions firmware and the older version. The procedure above is excerpted from Technical Bulletin 99-27 , steps 1 and 2.

Issue  Setting the values of the X Driver points that is set up for Function code 15 (Force Multiple Coils) does not send out data. Environment bCX1 4040, 9640 Netcontroller II with X Driver, XDriver, X-Driver. Cause As an array of bits has to be transmitted to the 3rd party system it has to come from the Annex point not the X Driver point itself. Resolution The data to be sent to the 3rd party Modbus device is held in a manual array in the AnnexPoint not the X Driver point itself. Create an X Driver point on the required Comm port and define: The correct slave number Function code 15. Define the Start channel address Enter the number of Bits to be written in the "Number Of Channels" In the AnnexPointName enter the name of the separate Numeric point that will hold the data to be written. Ensure that the Annex point has a manual array of at least the size of the number of channels (bits) to be written. Fill each of the array entries with 0 or 1 as required to be sent. This can be done through Command line or Plain English: For example if the system is writing to 4 relay outputs, through command line you would enter the data as: Annexpt = 1      'Relay 1 = On Annexpt[1] = 1 'Relay 2 = On Annexpt[2] = 1 'Relay 3 = On Annexpt[3] = 0 'Relay 4 = Off   Then change the value of the X Driver point to force the data to be sent.

Issue Attempting to make programming changes to a Niagara R2 UNC-510 station.  After the changes are done, performing a backup fails.  The "save runtime db" does not complete. Environment Niagara R2 UNC-500, UNC-510 Cause The backup process (save runtime db command) requires free memory on the smart media card.  There must be enough free memory to (at least) equal the size of the .sns file. The smart media card (listed as '/sm' on the Summary tab of the Admin Tool) holds the station database (.sns file), graphic images, and other files accessible using the Remote Library. The table below summarizes flash drive volumes and usages by model.  Note that a jace in the table is a UNC. Refer to the Niagara Capacities Engineering Notes for more information. Resolution Access the Remote Library via Workplace Pro and delete unnecessary files.  As files are removed, monitor the Free File Space on the Summary tab in Admin Tool.  When the '/sm' increases a few kilobytes, try performing a 'save runtime db'.  If the command is successful, then the free file space created is adequate.  If it does not, repeat steps 2 and 3 until it is.

Issue Continuum Add-On Reports will not launch Environment Continuum Continuum Add-On Report Suite Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The reports may not launch because of configuration issues or because the Workstation Instance in the database is corrupt. Resolution Ensure that Continuum Reports is installed in Add/Remove programs Check that the Programs are listed under the workstation after importing the Continuum_Reports.dmp file and that they contain the reports programming code. If they are empty, re-import or cut and paste the code from the dmp file and correct errors. Check that the programs are enabled, if not enable the report and try again. Test the report from the command line instead of launching from a button (Ex. Run Reports_Suite). The second to last line is a Shell command, check that the Reports.exe 0 ( the number represents each report) has a unique number. Reports_Suite=0, Alarms_Report=2. A duplicated number may not run correctly. As a last test, create a new program called TestCalc with the following one line of code: Shell "C:\Windows\System32\Calc.exe" Fall Thru, AutoStart=False Run TestCalc from the command line and the Windows Calculator should show. Usually if you are at this point, it will not start. If that is the case do the following to correct this. Get a database backup Go offline Edit Export everything under the Cyberstation to a text (dmp) file and verify it's contents. Delete the Cyberstation and it's folder  Exit Cyber (You will get an error that it cannot find the object in the database - click OK) Open Database Initialization and select Workstation and re-initialize the WS Create TestCalc as mentioned above and verify that Calculator opens (It should) Go offline edit and import the .dmp file that had been created for this Workstation and verify all is working. Note: If this is on a 64 bit system, the path may need to be changed. reset_password.bat  However, if you did not install Continuum Reports in the default directory, you must edit the Reset_Password.bat file and include the DOS installation path after “password” in the run string.  ie: reports reset password D:\Reports

Issue Is there a wiring diagram available for the HOA BACnet Series Digital Output Override Cards for IA BACnet Controllers? Environment IA, MNB-300, MNB-1000, MNB-1000-15, BCS-HOA-3-BACNET, BCS-HOA-4-BACNET Cause Is there a wiring diagram available for the HOA BACnet Series Digital Output Override Cards for IA BACnet Controllers? Resolution A wiring diagram on the HOA card can be viewed in the attached document.

Issue Operation of multiple Satchwell CZU Fan Coil Unit Controllers from a common Temperature Sensor. Product Line Field Devices Environment Fan Coil Unit installations comprising multiple Satchwell CZU Fan Coil Unit Controllers. Stand alone discreet Satchwell CZU Mk 1, Mk2, Mk3 and Mk4 Zonemaster Controllers CZU1201 CZU1202 CZU1203 CZU2201 CZU2202 CZU2203 CZU3201 CZU3202 CZU3203 CZU4201 Cause From time to time the need arises for office partition layouts within a building to be revised in order to reflect changes in occupancy requirements. This can result in the combination of numerous individual controlled spaces into a common controlled space. This in turn may result in the need to revise associated Fan Coil Unit control systems installed in the controlled spaces affected. Such revisions may require multiple Fan Coil Unit control systems to be controlled from a common Temperature Sensor installed in the common controlled space. This form of control may be achieved by adopting the installation method described in the Resolution. Should the common controlled space be of such a size as to benefit from the installation of averaging Temperature Sensors then this may be achieved by installing 4 non-adjustable Temperature Sensors.  The 4 non-adjustable Temperature Sensors should be wired in a series-parallel configuration in order to ensure compatibility with the associated Satchwell CZU Fan Coil Unit Controller. The series-parallel wiring configuration may be achieved by adopting the installation method described in the Resolution. Resolution 1.  Operation of multiple Satchwell CZU Fan Coil Unit Controllers from a common Temperature Sensor.  Multiple Satchwell CZU Fan Coil Unit Controllers should not be connected directly to a common Temperature Sensor. Instead the common Temperature Sensor should be connected to a single Satchwell CZU Fan Coil Unit Controller. The single Satchwell CZU Fan Coil Unit Controller should then be connected to the associated Fan Coil Unit Heating Coil Control Valve Actuators and / or Cooling Coil Control Valve Actuators. Up to 7 Heating and / or 7 Cooling Control Valve Actuators may be wired to a single Satchwell CZU Fan Coil Unit Controller in accordance with the method shown here 2.  Averaging Temperature Sensor control. Should the controlled space be of such a size as to benefit from the installation of averaging Temperature Sensors then 4 non-adjustable Temperature Sensors may be wired in series-parallel configuration in order to ensure connection compatibility with the associated Satchwell CZU Fan Coil Unit Controller. The 4 non-adjustable Temperature Sensors may be wired in series-parallel configuration to a common Satchwell CZU Fan Coil Unit Controller in accordance with the method shown here

Issue Personnel are not deleting properly using a stand alone database in 1.82 and above Environment Continuum 1.82 Continuum 1.9x SQL Express 2005 (Stand Alone) Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is a different mechanism used to delete personnel in SQL Express than was used in previous versions of Stand Alone databases (MSDE). The SQL agent is no longer available in SQL Express so a combination of batch files, SQL queries and Microsoft scheduler are used to accomplish this task. Resolution Several things to check: Ensure all controllers are online (a controller offline can cause deletions to not happen) A personnel listview with the deletepending attribute indicates True A controller was not deleted No areas were deleted Expiration date is not greater than 2031 Check the access distribution view for any errors At times for permission issues not all the components for deletion are configured by the Cyberstation installation and it's necessary to troubleshoot those components. Click here for a Word document describing these components to help troubleshoot.

Issue ENC is licensed for ASD but gets error "Unlicensed: javax.baja.license.FeatureNotLicensedException: tac_llc:tacasd" when attempting to access the ASD Network property sheet. Environment I/A Series G3, ENC-520 with TAC-LLC license installed. Cause When displaying the I/A Series G3 Platform details via the Platform Administration screen in the Workbench, the display shows the following for licensing: Licenses Tridium.license (Tridium 3.6 - never expires) TAC_LLC.license (TAC_LLC 3.6 - never expires) Certificates Tridium.certificate (Tridium - never expires) This information shows that the Tridium and TAC_LLC licenses have been installed but only the Tridium certificate. The TAC_LLC license will not be recognized unless the TAC_LLC.certificate is also installed (as shown in the following platform details display. Licenses   Tridium.license (Tridium 3.6 - never expires)   TAC_LLC.license (TAC_LLC 3.6 - never expires) Certificates   Tridium.certificate (Tridium - never expires)  TAC_LLC.certificate (TAC_LLC - never expires) Resolution There are two ways to resolve this issue. If you have previously installed the TAC_LLC.certificate in any other version of the G3 software, you can import that certificate into the version you are currently running. Open Workbench and connect to the subject ENC. Open the Platform then select License Manager. In the License Manager, select [Import] under the certificate section of the window. Browse to the "certificates" folder under any other G3 installation folder and locate the TAC_LLC.certificate file.  If the file is not found, check the "certificates" folder of another G3 folder.  Click on the TAC_LLC.certificate file name then click [OK]. The certificate will automatically be copied and installed.   If public ethernet connectivity is available or the certificate is not found, download the TAC_LLC certificate from The Exchange Download Center. Use Workbench to import the downloaded file.

Issue Number of individuals that a controller can have based on the firmware revision. Adding individuals to a system that has more than 24,000 users and is not working. Product Line TAC INET Environment I/NET Seven DPU 7910 DPU 7920 with or without 48K MIP Card SCU1284 Cause Although TAC I/NET supports up to 32,000 individuals per tenant, the model type and revision date of a tenant’s door controllers will ultimately determine how many individuals will be supported Resolution I/NET Supports up to 32,000 individuals per tenant based on the model type and revision date of the tenant's door controllers determines how many individuals it will support. The following table shows the capacity of the various door controllers. Firmware Revision Door Controller Maximum Number of Individuals Maximum number per Tenant 2.1X and earlier DPU 7910, DPU 7920 Up to 24,000 per door 24,000 2.2X to 3.23 DPU 7910, DPU 7920 w/o 48K MIP Up to 48,000 per controller. 24,000 DPU 7920 with 48K MIP, SCU 1284 Up to 48,000 per door 1 3.24 and later DPU 7920 with 48K MIP, SCU 1284 Up to 64,000 per door 1 32,000 1 Typically, the total number of individuals for a selected door cannot exceed 32,000. However, if one of the two doors controlled by a DPU is not being used (that is, no individuals are assigned to the door), you can assign up to 64,000 individuals to the door that is being used. This also requires the use of more than one tenant since no single tenant can have more than 32,000 individuals.

Issue bCX4040 has trouble staying online, taking a reload. Environment bCX4040 Cause BCX4040 is shown online in web browser but offline in Continuum. When resetting the controller from web browser, the controller comes online for a short time in Continuum but unable to take a reload (transaction time out). Also, it's not showing up when performing find new BACnet device. Resolution There's more than one issue that can cause this symptom. In this case the controller error log had over 5000 entries in less than 2 days. All the same error: 1 W 10/09/2011 22:26:55.26 0x00001408 0x04e51900 0x02111cfe 0x000001fc 0x00000e48 The '1408' corresponding error text is 'Not enough memory'. There was a T-tap on the bCX's MSTP -  for another enclosure with b38xx controllers, approximately 25 meters away. Once reconnected as a daisy-chain the problem was solved.

Issue How to find the installation log file when SQL install fails during installation of Vista Server. Product Line TAC Vista Environment Vista 5.x.x SQL Server 2005 SQL Server 2008 Cause The SQL Server is installed with a silent install and error messages can only be found in the created installation log file. Resolution SQL Server 2005 Browse to C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Log\Summary.txt SQL Server 2008 Browse to C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\Summary.txt Search the file using keywords "error" and "failed" to find the nature of any installation problems.

Issue Can 2 comm ports be enabled when using the RTU Xdriver? Product Line Andover Continuum Environment Continuum 9680 99xx 9640 4040 Xdriver Modbus RTU Cause At times it is necessary to have multiple ports enabled for Xdrivers Resolution The ability to enable 2 comm ports using Xdrivers can be done, but is not recommended by the Xdriver developers or supported by PSS. The RTU Xdriver is poll on demand. This type of driver can request a lot of data and starve the CPU on the controller which then makes the polling irregular. If 2 ports are being used then there are typically more devices being added and therefore more points increasing the requests and demand on the controller's CPU. Use one program to control the polling on both ports. Two programs attempting to control the polling asynchronously will cause communication issues.

Issue Creating a bar code for Time Management and the format is not working. Product Line EcoStruxure Access Expert Environment Win 8.1 and above Premise  Hosted Version 2 Version 3 Cause Kronos Bar code scanner unable to read the format printed on the card from Access Expert Resolution BarCode in Access Expert needs to be setup accordingly and the size of the bar dictates what it will read for the scanner. The following screen shots shows how this should be set up: 1. From the General Configuration tab select Badge Types and Add New Badge Type 2. Create a card for with both front and back views, design accordingly 3. Click on the Two Sided tab then click on the Back button 4. Click on the Barcode and select the type of format you want to use, in this example I chose Code 39 5. A bar code will appear on the screen, please modify the layout so it matches existing cards from previous systems, with layout and sizing 6. Edit the expression if a card number or other field is needed such as Employee Number if Time Tracking is being utilized, default is shown here 7. Add the expression by clicking Insert and delete the 0 as can be seen below 8. Once finished click on Save and Close 9. Select a user that this format will be applied to then select the Badge Preview tab 10. This is a the format and layout of the card that can be printed and given to the user

Issue The Echelon U10 USB LON adapter (part number ECH-75010R) does not include an interface cable.  Is a cable available with the proper connector for the MNL series controllers? Environment Echelon U10 LON network adapter Cause The Echelon U10 USB LON adapter (part number ECH-75010R) does not include an interface cable.  Is a cable available with the proper connector for the MNL series controllers? Resolution WPIA-CBL-1 This cable is available via iPortal.

Issue Satchwell “VG” combined Actuator & 2-port Valve Body assembly requires replacement. Environment Stand alone Satchwell “VG” combined Actuator & 2-port Valve Body assembly VG Actuator 2-port Valve Body Cause Obsolescence of Satchwell “VG” combined Actuator & 2-port Valve Body assembly. Resolution Replace Satchwell “VG” combined Actuator & 2-port Valve Body assembly with Schneider Electric MD10B Actuator, LMD-MB Linkage Kit and Satchwell MB series 3-port Valve Body of appropriate size. N.B.  The MB 3-port Valve Body may be converted to a 2-port Valve Body by installing a plug in Port 3   Details of the original Satchwell “VG” combined Actuator & 2-port Valve Body assembly may be viewed here. Details of the replacement Schneider Electric MD10B Actuator may be viewed here. Details of the replacement Schneider Electric LMD-MB Linkage Kit may be viewed here. Details of the replacement Satchwell MB 3-port Valve Body may be viewed here. N.B. It is possible that the "VG" Actuator may have been fitted with an Auxiliary Switch. If so then an MD-S1 Auxiliary Switch may be fitted to the MD10B Actuator if required. Details of the MD-S1 Auxiliary Switch may be viewed here.  

Issue Veris HW sensor part number for displaying both the temperature and humidity readings on the sensor's LCD Environment Veris HW Series deluxe wall humidity sensors Cause There is a need to display both the humidity and temperature readings on the sensor's LCD Resolution In order for unit to display both temperature and humidity, use the TA or D temp selection in the part number. Refer to the HW series sensors datasheet.

Issue Cardholder Nickname field is showing "Nickname" instead of data entered into 2nd cardholder when previewing badges. Product Line EcoStruxure Access Expert Environment Badge preview Nickname field Cause In Access Expert the cardholder Nickname field must have unique data within the database Resolution The Nickname field must have unique data for all card holders within an Access Expert database. Do not enter 'admin' in that field for one card holder and again for another cardholder.  What is the intended use for this field? In one case, the intended use was for Job Title and a better solution was to create a Custom Attribute of Job Title instead and to place that field in the badge layout. That way the field can have the same data in it for multiple cardholders.

Issue How does Visitor Management work in V3? Product Line EcoStruxure Access Expert Environment Hosted Premise Version 3 Cause No directions on how to configure Visitor Management in V3 Resolution In order to use Visitor Management in V3, here are the steps to get it configured: Open up a Chrome browser and enter this url http://ax.accessxpert.com Once the site comes up, enter the instance name and necessary user credentials From the AX Header, Select Visitor Management Tab Select the Kiosk Tab and Enter the visitor's name and email address and click Next to proceed Enter the person who the Visitor is seeing, system will automatically pull up the person, click on Next Capture the Photo of the Visitor and Crop accordingly Sign into the Window and click on Check in to see "Person" An email will be generated to that person to let them know that they have a Visitor A badge will be shown on the screen which has the Visitor's Photos and information Click on the Print Button to Print a badge that can be displayed on the Visitors body Depending on the printer (eg. Dymo being used), there are some settings that may need to be set for a good picture to be captured and Printed Choose the right paper source as well as scaling value.  In this case, it is set to 70 Once everything is correct click on the Print button to send to the respective Printer Attach to the Visitor for duration of the Visit Upon completion of the Visit, select Check Out and this will Check the Visitor Out of the system

Issue There is no specific entry in the Purchase WorkPlace Tech Software program license list for the Commissioning Tool.  What license do I order to be able to use this software? Environment WorkPlace Tech Tool 5.x Commissioning Tool software Cause Customer has purchased the WPT5.8 software and is installing only the Flow Balance and Commissioning Tool software on their facilities notebook computer.   What product code do they use to purchase a license for the Commissioning Tool?  Flow Balance does not need to be licensed. Resolution The WorkPlace Tech Tool "Commissioning Tool" software uses the WorkPlace Tech Tool (WP-TECH-xxx) license.

Issue Can the XPSI 4.1 software communicate to a GCM via a modem connection? Product Line TAC IA Series Environment XPSI/PSI 4.1 GCM-86xxx GCM-84xxx Cause When capturing trend log data over an unapproved modem, the program lost sync with the incoming data after receiving about 10 lines of log data. Resolution The only modem currently approved for communications with GCMs is the USRobotics 56k (USR5686E). The configuration information for this modem was published in Technical Bulletin 00-47 with model update information published in Technical Bulletin TB03-04. NOTE: If using the USR5686E with older modems, the V.92 communications protocol must be disabled -- see Modems fail to connect with the USRobotics 5686 series V.92 modems for details.