Issue
An error occurred while installing DSS: MSDTC 2
Product Line
TAC Vista
Environment
- DSS Installation
- MSDTC
Cause
Users that get the following error message when installing Vista ‘Error occurred when installing DSS’ can be caused by the MSDTC (Distributed Transaction Coordinator) not being able to start.
In the service list Distributed Transaction Coordinator (MSDTC) is not started and it fails when you try to start it.
Resolution
Check the windows event log. If you see the following error events logged in the Application log:
Event Type: Error Event Source: MSDTC Event Category: LOG Event ID: 4163 Description: MS DTC log file not found. After ensuring that all Resource Managers
coordinated by MS DTC have no indoubt transactions, please run msdtc -resetlog to
create the log file. Event Type: Error Event Source: MSDTC Event Category: TM Event ID: 4185 Description: MS DTC Transaction Manager start failed. LogInit returned error 0x5.
Follow the steps in http://support.microsoft.com/kb/916926 to fix the problem.
For other possible causes for this problem see:
