Building Automation Knowledge Base

Issue Compatible GSM Modem for use with the I/A Series G3 SMS Driver Environment I/A Series G3 Cause An externally purchased GSM modem is required to be used for sending out alarms in an I/A Series G3 system via the G3 SMS driver. Resolution The SMS driver has been tested with Siemens MC35 GSM modem. Technically the driver should work with any GSM modem providing the GSM standard has been implemented properly by the manufacturer. Product Support have tested the Siemens MC35 equivalent modems from Cinterion with the G3 SMS driver (https://www.gemalto.com/m2m). The Cinterion devices, MC35i and MC55i have been used on several sites with no issues reported.

Issue Actuator M44 is no longer available (withdrawn in 2000) and needs a replacement. Environment M44 M9B EM9 Forta Cause Depending on application, since the M44 was used for both rotating and sliding valves, a few different replacement actuators could be used. Resolution For valves with rotating stem, (TRV, VTRA, VTRE and STMG), actuators M9/EM9 can be used. For valves with linear moving stems the TAC Forta series actuator is used.

Issue Right clicking the controller and selecting "Distribute Personnel" results in NO distribution There is no error Product Line Andover Continuum Environment CyberStation Cause Corrupted Personnel Distribution table in SQL ContinuumDB Resolution Truncate table PersonnelDistribution and re-populate it, then distribute personnel once again. WARNING: Unless knowing exactly what you are doing, deleting entries from your database can cause irreversible harm to your database and can potential cause corruption. Make sure to perform a full SQL Database backup before attempting to make any changes to the database. (See Move / Backup / Restore a database on a Single User SQL2005 Express system for details on how to backup your database and if not already installed, where to get Management Studio from) Make a backup of the Continuum database as a precaution. Close ALL CyberStation workstations. In SQL Management Studio execute the following query. truncate table PersonnelDistribution Once the table is truncated it must be re-populated by one of the following methods... If the total number of personnel objects is reasonably small (in the hundreds) launch Continuum and bring a list view of all the personnel objects, select all then right click and perform a 'Send to controller' OR In SQL Management Studio Invoke the stored SQL procedure that initializes the PersonnelDistribution table using the query dt_DIST_Init_Personnel_Dist_Table IMPORTANT: Truncating the PersonnelDistribution table will remove all pending personnel distribution including personnel deletions; controllers could potentially continue to allow access to doors for the deleted personnel until reloaded. Conversely, removing a pending personnel distribution could potentially cause a person to be denied access at a door until a distribution is performed to the controller.

Issue .DAT files and what their purpose is. Another good practice for the Removal of the "DAT" files is this:  Anytime a Tech goes to a site, it is wise to remove all the "DAT" files Prior to attaching a Laptop to a new site. This way you will not corrupt this site routing tables with bogus IPs and Links.  Environment I/NET site with profiles, DLA or non DLA architecture DAT, .dat, profile,  Cause Profile corruption or Reference host issues can be resolved by renaming and then recreating the .DAT file. Resolution .DAT files contain the routing table that the Netcon gets the data from. Profiles: The I/NET Configuration program allows you to specify and save more than one set of configuration specifications. These specifications are called profiles. The majority of host workstations only require one profile. However, multiple profiles are useful if you work with several different TAC I/NET Seven environments, because you can change system parameters simply by selecting a different profile. Most of the configuration parameters are saved in the system registry and IP routing information specific to each profile is stored in a .DAT file. Note: There may be differences in the routing data for each configuration profile; consequently, you should not change configuration profiles in a stable TAC I/NET Seven network. Reference Hosts A host workstation, NPR, or Xenta 527/527-NPR must have knowledge of the other devices on the network in order to communicate with them. This knowledge is stored in what is commonly called a routing table. A routing table will contain the IP address of the devices known to the host workstation. When the host has data to route to another TAC I/NET Seven device, it uses the addressing information contained in the routing table to determine the destination path. I/O Server stores the routing table in a .DAT file.

Issue LonPort is discovered and shows as online but no Service Pin is received Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation ES 1.1 LConfig Cause Since StruxureWare Building Operation ES is running as a service, the legacy driver also has to be. Resolution Open LConfig Click advanced Change Legacy Driver to run as service

Issue Need to know if various AS-B footprints and their databases are interchangeable.  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Bundled Building Operation Automation Server Bundled (AS-B-24) Building Operation Automation Server Bundled (AS-B-24-L) Building Operation Automation Server Bundled (AS-B-24-H) Building Operation Automation Server Bundled (AS-B-36) Building Operation Automation Server Bundled (AS-B-36-L) Building Operation Automation Server Bundled (AS-B-36-H) Building Operation Automation Server Bundled (AS-B-24-P) Building Operation Automation Server Bundled (AS-B-24H-P) Building Operation Automation Server Bundled (AS-B-36-P) Building Operation Automation Server Bundled (AS-B-36H-P Cause There are several different footprints and versions of the AS-B hardware. This can cause confusion on whether these servers are interchangeable. Below are a few example scenarios:   Can an AS-B-24 be replaced with an AS-B-24-L? Can a backup from and AS-B-36-L be restored into an AS-B-24? Can a backup from and AS-B-24-L be restored into an AS-B-36-L? Can a backup from an AS-B-24 be restored into an AS-B-24-H or an AS-B-24-P or an AS-B-24H-P? Can a backup from an AS-B-36 be restored into an AS-B-36-H or an AS-B-36-P or an AS-B-36H-P?  Resolution The answer to 1, 2, and 3 of the above scenarios is "No". The various AS-B hardware ARE NOT INTERCHANGEABLE. Backup sets can only be restored from one AS-B to another AS-B of the EXACT SAME HARDWARE TYPE. If an import of one type of AS-B into an AS-B of a different hardware type is attempted, the error below will be encountered.    The answer to 4 and 5 of the above scenarios is "yes". Whether the AS-P has HOA switches or not or is a scalable type, does not change the backup.  

Issue StruxureWare Building Operation AS status data Environment StruxureWare Building Operation AS Automation Server Cause AS Information program such as CpuUsage, MemUsage, ProductID, Partnumber, Serial, SWversion, and much more. Resolution The attached file can be imported into a AS (with any or the releases 1.1.x  through the current release 1.5.x). It will create two graphics that supply a wealth of operational information. Screenshots are shown below:   After import into your AS, look for System View folder. Open to view the two ProgramInfo and SystemInfo tabs. Please note that you can also see the CPU% and memory usage of the AS by using Building Operation Workstation, highlight the AS, go to the Properties tab and in Basic, the stats are listed.

Issue I need to re-order IDisc Parts for a system Environment Any Windows OS and I/NET Software Cause I need to find the replacement Part Numbers for the Old I/Disc Systems Resolution The I/Disc (silver Disc) and the Plastic Fobs are not available on the Iportal Outside Vendor for the I/Disc Reader and the I/Disc (silver disc) and other accessories Outside Vendor for the I/Disc Wand  Third party vendor website with iButton

Issue Unable to create a file with a certain name such as "x". Get a message that the object already exists. The object does however not exist in the Vista database when viewed in Workstation. It seems that there are invisible objects in Vista. Product Line TAC Vista Environment TAC Vista Workstation/Server 5.1.X Cause This has been seen in older databases that have been created or edited using older editing tools such as TAMain. These system objects should disappear automatically but if they don't they will cause the error described under "Issue". Resolution This can be removed by starting the TAC Vista Database generator tool from workstation (Tools\TAC Vista Database Generator). Once started, do the following: Select Database\Export from Database. Click on the browse button in the Object field. In the field "Current object ID" type "x" (or the name of your invisible object" and the buttons on the right of the tool should be activated. Click on delete, and the object will be deleted. After this, you can check in workstation that the object has been removed by creating a new folder named "x".  

Issue Xenta 102-AX version 2.19 included 6 major updates and changes. They are outlined below. Product Line TAC Vista Environment Vista Xenta 102-AX Cause M/STAT Air Flow Calibration Errors Error Description: When calibrating a Xenta 102-AX using the M/STAT a Velocity Pressure Offset is not generated in circumstances where one would be generated in the 102-AX Plug-in. This adversely affects the accuracy of the calibration, in particular at the low flow setting. Note: All steps for calibration using the M/STAT are found in Calibrating Airflow on a Xenta 102-AX (or MR-VAV-AX) using the M/STAT. Workaround: Perform the calibration using the LNS 102-AX plug-in tool or the TMGL plug-in tool Xenta 102-AX does not perform wink function properly Error Description: Attempts to perform the wink function fail. When a wink function is performed, the red light on the controller is expected to come on and flash to identify the controller and the STR-250 should display "00" with the man logo displayed as well. This should last approximately 45 seconds. STR-250 connected to the Xenta 102-AX is not controlling the fan properly Error Description: The STR-250, stat when connected to the Xenta 102-AX, reacts incorrectly to buttons being pressed when in the fan menu. The increase button causes a decrease and the decrease button causes an increase among other odd behaviors. Also, if the fan is set to shut off (this action should not be allowed) the Xenta 102-AX performs a resynchronization. Pressure dependent mode erroneously requires airflow and fan enabled Error Description: The 102AX requires 80% Airflow Setpoint to run Heat1 in Pressure Dependent mode. Xenta 102-AX Hot Water floating control resynch fails Error Description:  When the Xenta 102AX does a hot water floating control valve resynch based on being in the 10-90% "happy" zone for 60 seconds and then goes to 100% it does not resynch at the 100% open position for the full stroke time. It gets to 100% commands the resynch, then closes the valve, re-opens the valve to 100% then allows the valve to control back to a normal position. Xenta 102-AX Floating Hot Water valve control failures Error Description:  Heating outputs stop working on Xenta 102-AX sporadically causing hot water valve to open even though application is calling for it to be closed. This occurs when the 102-AX is set up for a floating valve actuator (PWM 2) and occurs sometimes within a day but could take a few of days to show up. The resynchronization of the valve seems to have no effect and the only way to fix the controller is to cycle power or by switching nviEmergCmd to something other than its default and then back again a moment later. Resolution If any of these errors are occurring, upgrade the Xenta 102-AX to version 2.1.9 or higher. Click here to download the APB file. Complete upgrade instructions can be found at Upgrading a Xenta 102-AX to version 2.16 or later Version 2.19 addresses the problems listed above as follows: M/STAT Air Flow Calibration Errors Fix: When calibrating a Xenta 102-AX using the M/STAT a Velocity Pressure Offset is now properly generated. Xenta 102-AX does not perform wink function properly Fix: After clicking Wink the a red LED on the controller flashes to identify the controller and the STR-250 displays "00" and the man icon. After approximately 45 seconds both the controller and the STR-250 return to normal. STR-250 connected to the Xenta 102-AX is not controlling the fan properly| Fix: The ability of the STR-250 to override the fan command on the 102-AX is disabled by default. If this functionality is required it can be turned on by setting DamperActuator.SCPTdirection.bit15 to 1. Pressure dependent mode erroneously requires airflow and fan enabled Fix: The 102AX no longer requires 80% Airflow Setpoint to run Heat1 in Pressure Dependent mode. Xenta 102-AX Hot Water floating control resynch fails Fix:  Logic has been corrected to only resynch open or resynch closed as needed. Additionally, the heating output resynchronization algorithm has changed to operate as follows: Two internal timers have been added to track the accumulated amount of time that heat load is 0% and at 100%. Once either of these timers reaches 30 minutes, a resynch is initiated in the respective direction of the timer. The resynch consists of activating either the open or close triac output for an amount of time equal to the user defined stroke time. Xenta 102-AX Floating Hot Water valve control failures Fix:  Heating output logic corrected to prevent failure.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Is there a way to globally change the path of active animation controls so that each control does not have to be edited manually? Pinpoint graphics will be very slow to open if the image file is on a network drive that is no longer available. Product Line Andover Continuum Environment CyberStation Cause A method to make the change globally in one operation is required system the design does not provide a way to do it. Resolution As of version 1.94 Continuum does not provide a mechanism to globally change the path of image files in active animation controls in Pinpoint. This can be a problem when a large number of active animation controls have been created using a given path and the image files then need to be moved. If the image files must be moved, every effort should be made to retain the path that was used in the controls, otherwise the path to the files will have to be manually changed in each active control that references the path in the graphic panel. With the above said there is a way to go in the Graphic PIN file and change the path, it requires a hex editor such as HxD. Using a hex editor the path for a control like this Can be found and changed in the PIN file itself, like this... *** Warning *** Please note that the length of the new path string must be the same length (i.e. take up the same number of characters) as the original path string, otherwise the file may become corrupted. As an example the following cannot be used replacing C:\Program Files\Continuum\NewGraphicsFiles with E:\Graphics, but the following could replace C:\Program Files\Continuum\NewGraphicsFiles with E:\Program Files\Continuum\NewGraphicsFiles   Notes: If a system is upgraded (new PCs) or a network drive that contains the image files is no longer available, then the graphics can be very slow to open.

Issue Telnet does not come enabled on Windows 7 PCs Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 OS Cause This feature does not come enabled in Windows 7. Resolution Click on the Start Icon and type Programs in the Search Window Click on Programs and Features Click on Turn Windows features on or off When the window becomes populated, check the box for Telnet Client   Click on Ok to apply change, exit Programs and Features window Type Telnet at the prompt and start your session

  Issue The WebStation menu used to create new calendar dates and values is not visible. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Webstation Building Operation Enterprise Server Cause The panel used to display the calendar schedule is incorrectly configured Resolution In Workstation, right-click on Panel and go to Properties, go to Show Toolbars, and choose Yes.    Now when you log in to Webstation, you will see the toolbar including the menu on the top of the calendar in the panel.     

Issue Integration of the Carlo Gavazzi EM21 Power Meter with the Xenta 5xx\Xenta7xx Xenta 913 and Modbus RTU Environment Xenta 511, 527, 55, 701, 711, 721 (5.1.5 up) Xenta 731, 913 (all versions) XBuilder Carlo Gavazzi EM21 Power Meter Cause Disclaimer:  This device template is intended to provide a starting point for an integrator and is not meant to be a mandatory points list for your integration project. Product Support Services has written this device template in an effort to give our customers a solid example of how to develop a device template for the above product.  The integrator will be responsible for any additions or modifications to this device template.   Please report any problems with this template to Product Support, via the Contact link at the top of this page. Resolution Please use the following dev file as a starting point and a guide to the integration.  This .dev file contains a subset of the registers in the device that PSS considers will be of most use to the integration process.  If any other data is required please see the latest Carlo Gavazzi documentation to make the necessary changes.   To use these files in XBuilder please follow these steps: 1.  Extract the .dev file from the .zip file in the link above and place it in a convenient location on your harddrive. 2.  In XBuilder, right-click on the Modbus Master device and choose 'Add Device'. 3.  Browse to the extracted dev file and choose 'Open'. 4.  Rename the newly added device to a unique name within the Modbus Master network.

Issue EBO server (ES/AS/Edge) Trace.log shows COV publisher errors. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Edge Server - Standard Cause A BACnet device is misconfigured and trying to perform COV subscription that produces an error. Resolution Review EBO server Trace.log EXAMPLE:  2023-12-28 13:54:05.124 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:54:07.354 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:55:05.173 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:55:07.420 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:56:02.921 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f 2023-12-28 13:56:05.213 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:56:07.673 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:56:09.862 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 205> failed. Status: 0x8001001f 2023-12-28 13:57:02.932 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f 2023-12-28 13:57:05.247 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:57:07.719 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:57:09.874 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 205> failed. Status: 0x8001001f 2023-12-28 13:58:02.945 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f 2023-12-28 13:58:05.288 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:58:07.767 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:58:09.889 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 205> failed. Status: 0x8001001f​ Lookup the BACnet Error Code: Decoding BACnet Errors - Schneider Electric Community (se.com) EXAMPLE:  0x8001001f is unknown object, so a device is trying to subscribe to an object (Object Type + Object ID) that does not exist. NOTE: There could be other error codes not used in this example that are reported. Enable trace by navigating to ~/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.BACnet/nsp.pin.BACnet.Oms/nsp.pin.BACnet.Oms.COV and change from Information to Trace. Wait for time to pass so Trace.log can collect more records. Review EBO server Trace.log to find the new line before the error, identifying the controller with the misconfiguration. Example: MSTP device (MAC 3) on local MSTP network is misconfigured for unconfirmed COV to BV 202  2023-12-28 14:11:08.439 [T] [2817683712] nsp.pin.BACnet.Oms.COV SubscribeCOV from local network, MAC 3 process 1: <binary-value, 202>, lifetime 18000s, unconfirmed 2023-12-28 14:11:08.441 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f​ Example: IP Device (MAC 192.168.198.136:47808) is misconfigured for confirmed COV to AV 204  2023-12-28 14:07:03.073 [T] [2817683712] nsp.pin.BACnet.Oms.COV SubscribeCOV from local network, MAC 192.168.198.136:47808 process 1: <analog-value, 204>, lifetime 18000s, confirmed 2023-12-28 14:07:03.075 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f​ Disable trace by navigating to ~/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.BACnet/nsp.pin.BACnet.Oms/nsp.pin.BACnet.Oms.COV and change from Trace to Information. Inspect the listed BACnet devices and correct the misconfiguration.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Create a report of all expired cards Product Line EcoStruxure Security Expert Environment Security Expert Controller Cause A custom report and its configuration are needed to find all expired cards at the site Resolution This video demonstrates how to create and configure a report to find all expired cards in a system   Create a User Report: 1. In Security Expert Client, go to Reports|Setup|User and Add a new (or use an existing) report. 2. Configure the desired Report Type and Sorting 3. Go to the Columns tab, click the Add button and select Columns.  Make sure to have: -Expiration date of badge AND/OR Expiry date 4. Save your report   Please note: The "Expiration date of badge" column pulls the date from Users|Users|Extended Tab|Expiration date of badge. The "Expiry date" column pulls the date from Users|Users|General Tab|User expiry date/time section's End date.   Customize the User Report's layout: 1. Go to Reports|Setup|User| General Tab| Default user report filter and click the "Edit in report view" button 2. Right-click "Expiration date of badge" (or "Expiry date") column and select the Filter Editor 3. Change the "And" condition (in red) to "Or" 4. Change Equals to DateTime Operators: Is Yesterday 5. Click "+" sign in green circle to a line and repeat changes 5 more times for the following: - Is Earlier This Week - Is Last Week - Is Earlier this Month - Is Earlier This Year - Is Prior This Year 6. Click Save Report Layout

  Issue How can the WorkStation "Remember me on this computer" option be enabled or disabled? Remember me option is available; user can turn on or turn off remember me: Remember me option is enabled      Remember me option is unavailable; user can't turn on remember me: Remember me option is not enabled   Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The availability of the "Remember me on this computer" option is determined by the security setting "Instruct clients to allow autocomplete of credentials." If this setting is unchecked, the server will disable the autocomplete feature for username and password fields on the login page, which also affects the availability of the "Remember me" option in WorkStation. Resolution For EBO versions 3.0 and higher: Remember me for WorkStation logins can be disabled on the server by navigating to Control Panel->Security settings. For EBO version 4.0 (EBO 2022) and higher: The availability of the "Remember me" option is determined by the "Instruct clients to allow autocomplete of credentials." setting. If the checkbox is checked, users can use the "Remember me" option. If the checkbox is unchecked, users will not be able to use the "Remember me" option. In EBO version 6.0 (EBO 2024) and higher, this option is unchecked by default for new installations. For upgrades, the setting chosen before the upgrade will be retained. For EBO version 3.x:  The availability of the "Remember me" option is determined by the "Allow Remember me." setting. If the checkbox is checked, users can use the "Remember me" option. If the checkbox is unchecked, users will not be able to use the "Remember me" option.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue DSS error occurs while importing users into Security Expert Product Line EcoStruxure Security Expert Environment Continuum Transition Tool I/NET Transition Tool Data Sync Service Cause The Data Sync Service settings file contains a mapping for a credential named “User ID” but cannot find the User ID credential type. The User ID credential was not created before starting the Data Sync Service.  It is important to determine if the site is using user PINs and whether they are all unique before selecting the following option in the transition tools.   By default, SX does not allow duplicate PINs. A unique PIN is a requirement for signing into intrusion keypads with only a PIN number. Resolution Option 1: The site does not have user PINs in the legacy database or PINs are unique. Stop the data sync and transition services Uncheck the 'Allow PIN Duplication' option Click the 'Create Data Sync Service Settings File' button below   Delete the export history of Users   Start both Data Sync and Continuum Database Transitions services. (All users will get exported again) Option 2: The site uses PIN numbers and there may be duplicates. Keep the “Allow PIN Duplication” option checked In Security Expert, Go to Global | Sites| Site Defaults Tab Scroll down and expand the Site security enhancement section Enable the top 3 checkboxes (Require dual credential...; Auto Populate User ID... and Allow PIN duplication)   Click Save.

Issue Various errors during installation of I/NET 2.42 and Vista 5.1.7 on a 64-bit Operating system Product Line TAC INET, TAC Vista Environment Windows 7 64-Bit Cause Windows 7 64-Bit Resolution Overview: Install SQL according the instructions found in the SQLExpress folder on the I/NET CD Run the SQL Server 2005 backwards compatibility tool located on the I/NET installation CD Install Vista 5.1.7 Install I/NET 2.42. Step-by-Step Process: Installing SQL Download SQL2008 Express 64 (SQLEXPR_x64_ENU.exe) bit from this location http://www.microsoft.com/en-us/download/details.aspx?id=1695 Run SQLEXPR_x64_ENU.exe In the left hand section, select Installation In the Right and section, select New SQL Server stand-alone installation of add features to an existing installation. At the "Setup Support Rules" screen select OK At the "Product Key" screen, select Next At the "License Terms" screen, check accept and select "Next" At the "Setup Support Files" screen, select Install At the "Setup Support Rules" screen, select Next At the "Feature Selection" screen select: Database Engine Services, SQL Server Replication, Management Tools - Basic (If Present) and SQL Client Connectivity SDK. Leave the Shared feature directory as default. At the "Instance Configuration" screen, select the Default instance option, accept the default Instance ID, accept the Instance root directory default settings and select next. At the "Disk Space Requirements" screen, select Next At the "Server Configuration" screen, under SQL Server Database Engine set the Account name to NT AUTHORITY/SYSTEM, leave the password field blanks, and set the startup type to automatic. Under SQL Server Browser Service, set the Startup Type to Automatic At the Database Engine Configuration screen, set the Authentication Mode to "Mixed Mode", Define a strong password (example: @sql2008), in the Specify SQL Server administrators section click "Add Current User". Select Next. At the "Error and Usage Reporting" screen, select Next At the "Installation Rules" screen, select Next At the "Ready to Install" screen, select Install At the Installation Progress screen, when the setup process is complete, select Next At the "Complete" screen, select Close. SQL Configuration: In the Windows Start Menu, launch the SQL Server Configuration Manager In the Left hand section of the window, highlight SQL Server Services Verify that SQL Server Browser and SQL Server are Running In the left hand section of the window, expand SQL Server Network Configuration and highlight Protocols for MSSQLSERVER Enable Named pipes and TCP/IP Close the SQL Server Configuration Manager Restart the PC Installing SQL Server 2005 Backward Compatibility On the I/NET 2.42 installation CD, look in Support\SQLBCM_64Bit and launch the SQLServer2005_BC_x64.msi file Follow all the prompts on each screen and accept all defaults. Install Vista 5.1.7 Download and Run the TAC Vista Server 5.1.7 installation package. Accept all default settings Do not start the Vista Server at this time Install I/NET Seven 2.42 Install I/NET Seven 2.42 using the installation CD Follow prompts and use defaults When prompted for the SQL password, select "Windows Authentication" Restart the PC Open I/NET Configuration through the start menu. Modify the default Config profile or create a new profile. Close I/NET Configuration Start I/NET Activate any Vista Licensing Start Vista Server Start Vista Workstation

Issue Mobile or Cellular companies may require the modem's IMEI number to issue a SIM card for the device. Product Line EcoStruxure Security Expert Environment Security Expert SP-4G-USB Cellular Modem Cause The IMEI number is not displayed on the device labelling. Resolution The IMEI number is printed on the label on a chip inside the SP-4G-USB module. IMEI number This can be seen when looking up close through the slots in the module case and looking down through the top of the module. IMEI through bottom vent Use a phone camera to take a photo of this label so the number can be properly identified. IMEI through bottom vent