Building Automation Knowledge Base

Issue Customer has requested and received the Unlock code for WorkPlace Tech 5.7.7 and does not know where to enter it in WorkPlace Tech. Environment WorkPlace Tech Tool version 5.7.x or 5.8 Cause Needs to enter an unlock code for WorkPlace Tech Tool software. Resolution This process is documented in the section "Installing Unlock Codes" of chapter 5 of the WIBS Installation and Configuration Guide, document, F-26641 and is summarized here.  The installation instructions can be downloaded from the Publication Zone on iPortal (https://iportal2.schneider-electric.com/). Run "Purchase Workplace Tech Software" icon on computer desktop (See below if the ICON has been removed). Click "Unlock" Click on license to be unlocked. Enter unlock code in appropriate field on form Click [Generate License] Click [Done] to exit the Unlock window Click [Done] to exit "Purchase..." program. If the  "Purchase Workplace Tech Software" icon has been removed from the desktop, and WPT 5.7.x or 5.8.x was the first version ever loaded on the computer, the program will be found at: C:\Program Files\WorkPlace Tech\Licensing\Core\WPTLPurchase.exe After opening the program continue with step 2, above.

Issue Looking for actuator with position feedback signal for V321 (V292, V222) DN125-DN150 since M22/M50 does not provide this option. Environment V222 DN125 V222DN150 V292 DN125 V292 DN150 V321 DN125 V321 DN150 M22 M50 Cause Actuator with positioning feedback signal for DN125 - DN150 valves Resolution There are currently no suitable actuators available that gives the Forta features on the M22/M50 actuators. Also, there is no linkage kit that would make the Forta series actuators fit on the DN125 and DN150 size valves, due to its different design.

Issue Configured Loytec LConfig application as a service but still do not get communication from the LonWorks Network. Not able to get Service pin from LON devices connected with Loytec NIC from Enterprise Server Product Line EcoStruxure Building Operation Environment Enterprise Server 1.1 Loytec NIC852 (LConfig Tool) Windows 7 Cause LConfig tool version is too old. The LConfig tool, even if set to start as a service, also still needs to start before the Enterprise Server (ES), otherwise the Enterprise Server fails to establish its connection with the LonWorks interface. For information on how to set LConfig to run as a service refer to Not able to get Service pin from LON devices connected with Loytec NIC from ES. Resolution To rectify the cause 1, click here to verify if the LConfig version is the most recent one. If not please download the most recent NIC - LOYTEC Network Interface Software. To rectify the cause 2, you must set the Loytec (LConfig) application service to be a dependency of the Enterprise Server (ES), to do this follow these instructions: Using RegEdit (or similar) edit the Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\StruxureWare 1.1 Enterprise Server NOTE: For SmartStruxure version 1.3 and above, go to path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Building Operation 1.3 Enterprise Server Locate and edit the DependOnService string Add the text LoytecSrv (service name for the LConfig application). Close the editor and reboot the PC Note: When running the LConfig as a service the LConfig Tool is not available from the System Tray and must be started from the program shortcut, located under Start > Programs> LOYTEC Network Interfaces> LConfig As a quick visual check, to see if configured correctly, you can perform a LonWorks Device Discovery on your Enterprise Server, this will show the NIC which has been defined with a red box (see image below). If these are all blue then you will not be able to receive any communications from your devices. Also remember if using the Loytec LIP devices that these should be configured in Smart Mode.

Issue Where to find the documents for KNX System Integration with TAC Vista Product Line TAC Vista Environment KNX Protocol (LON) TAC Vista 5.x.x Cause When KNX Lighting system (LON) want to Integrate with TAC Vista system, It requires a Gateway to connect from KNX Protocols to TAC Vista. Resolution Download the KNX documents from the below link: Product Announcement - Field Devices Europe New 3rd Party Gateway between LON and KNX Learn more about LON-KNX Gateway

Issue Alarms stops coming into Vista from Xenta 280/300/401 in the Lonworks network under a Xenta 913 or a Xenta 701. Xenta 280/300/401 controller goes offline/online in Vista. Unable to disable an alarm from a Xenta 280/300/401 that are under a Xenta 913 running as Xenta Server in Vista. Product Line TAC Vista Environment TAC Vista TAC Xenta 913 TAC Xenta 701 TAC Xenta 401 TAC Xenta 301 TAC Xenta 302 TAC Xenta 281 TAC Xenta 282 TAC Xenta 283 Cause There is no support for adding Xenta 280/300/401 to the Lonworks network under a Xenta 913/Xenta 701 running as Xenta Servers in Vista (even though if it is possible to do it in the software). Resolution Use a different Xenta Server that supports adding programmable Xenta controllers in the Lonworks network. Please see the table in chapter 1.1 of the TAC Xenta Server - Networks Technical Manual or Xenta Server version 5.1.5 and after Major Features.

Issue The TAC Xenta group master is online but not the other Xenta devices in the group. Product Line TAC Vista Environment TAC Vista 5.1.x Classic network Menta 5.1.x Cause The TAC Xenta Group Master is a TAC Xenta 301/302/401/901 (in the TAC Xenta Group) that monitors the on-line and off-line status of the TAC Group and its members. The Group Master forwards the on-line and off-line information to TAC Vista. If devices have been added it's possible that  the current group isn't updated. Resolution The entire Xenta group must know it has a new device for proper communication to occur. To accomplish this download the applications and parameters to the entire group.  If the Group master goes offline, the whole group will be considered off-line by TAC Vista. The separate on-line group members, however, can send alarms and other information directly to TAC Vista as usual. Information about resolving this issue with an LNS network can be found in Xenta Programmable Device is Offline in Vista but Online in LonMaker.

Issue EBO system was in sync with Building Advisor Portal and is now not. Product Line EcoStruxure Building Operation, EcoStruxure Building Advisor Environment Building Operation Building Advisor Portal Building Operation Enterprise Server Building Operation Automation Server Cause System ID changed and no longer matches in Building Advisor Portal. Resolution Check EBO Server Trace Log for nsp.pin.Cloud records and there should be one that shows "SystemId". Here is an example: 2023-11-19 12:37:30.437 [320] nsp.pin.Cloud.DspInterface Sending notification {"ProtocolVersion": "1.0", "NotificationType": "TimeSeries", "IotDeviceId": "urn:dev:ops:sebms-sbo-es-fb6b2834ba4749d89cdad333c12704a3", "SystemId": "4ba3db45-0235-7146-981a-c81dc08e39bf", "GeneratedAt": "2023-11-19T12:37:30.0437Z", "GeneratedBy": "SBO 3.2.4.22","Operation": "Update","TimeSeries": [{"TimeSeriesId": "d8e6b6fc-a472-4285-a56d-2d3e4a6915e1","Samples": [{"Timestamp": "2023-11-19T12:37:30.0437Z","Value": "Unknown [null]","Unit": "0x10001","Status": 20}]}]} 2023-11-19 12:37:30.437 [320] nsp.pin.Cloud.DspInterfaceReal edgeAgent_sendMessage: {"ProtocolVersion": "1.0", "NotificationType": "TimeSeries", "IotDeviceId": "urn:dev:ops:sebms-sbo-es-fb6b2834ba4749d89cdad333c12704a3", "SystemId": "4ba3db45-0235-7146-981a-c81dc08e39bf", "GeneratedAt": "2023-11-19T12:37:30.0437Z", "GeneratedBy": "SBO 3.2.4.22","Operation": "Update","TimeSeries": [{"TimeSeriesId": "d8e6b6fc-a472-4285-a56d-2d3e4a6915e1","Samples": [{"Timestamp": "2023-11-19T12:37:30.0437Z","Value": "Unknown [null]","Unit": "0x10001","Status": 20}]}]} (retCode = 0) In Building Advisor Portal, check the BMS System Identifier to ensure it is the same and update as needed. In this case, d057cfba-9fc0-11e4-a62a-3417ebbed129 needed to be updated to 4ba3db45-0235-7146-981a-c81dc08e39bf

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue How to configure the relative path permissions Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause Relative path permissions help configure the path permission for multiple modules (i.e.100 AS-Ps) or many different folders Resolution Here's how to give 'read-only' analog value permissions for 2 separate folders: 1. Go to Relative path permissions. Select the type of permissions desired (Full permissions for Analog Value/ NO permissions for Digital Value) 2. Go to the Local Account Group and select the Permissions tab. Under Path Permissions, add (+) the created path permissions to the desired folders. 'Folder' and 'Folder 2' are selected to have the same path permissions. Save and apply configuration.   3. When viewing the system tree, both 'Folder' and 'Folder 2' have read permission for Analog Value

  Issue In a system that is working normally for about 3 years EBO 3.1.1.312, appeared an alarm message saying there is a “Duplicate of Local Network” in “BACnet Gateway to network 1”.     Product Line EcoStruxure Building Operation Environment • Building Operation Workstation • Building Operation Automation Server Cause Sometimes there is a device (you can check under device discovery) possibly a router or a gateway where the primary network has NOT been configured as 1, and the secondary network was set as 1 which should be assigned a unique network ID. Also sometimes gateways only require configuring one network which also in this case should be assigned the unique ID, not 1. Resolution The main site network was set as Network 2 Another network, that was routed from the site network was set as Network 1 The main site network was changed to 1 and the other network needs to have a unique network number, so was changed to 2. They also have Cisco and Philips controllers which have their standalone networks and had already been configured with used network numbers so were changed to 3 and 4 accordingly. *Please Note: All controllers must be warm started after the Network number changes so the BACnet network can be remapped in the controller

Issue Can SLPSXC2 CO2 sensor calibration be used with both methods (ABC standard and Fresh Air process) at the same time? Product Line Field Devices. Environment Building Operation SmartX Living Space Sensor. Cause SLPSXC2 CO2 can be calibrated using two different methods. Automatic Baseline Calibration(ABC) The ABC algorithm constantly keeps track of the sensor’s lowest reading over a pre-configured time interval and slowly corrects for any long-term drift detected when compared to the expected fresh air value of 400 ppm. ABC calibration is enabled/disabled through coil 4 (invoke = enable ABC). Manual Calibration Coil 11 triggers the manual calibration (FRC 400ppm) => this will tell the sensor that the current level of CO2 should be interpreted as 400ppm. When setting this register to 1, it automatically goes back to 0 a couple of seconds later. Setting Coil 11 to value 1 is the same as pressing the calibration button. Resolution The both methods of calibration can be used simultaneously since one method is for correcting drift over time (1 week intervals), the other is a manually executed reset.   The only error would come if the unit was exposed to high CO2 concentrations at night, inducing abnormal averages. If ABC is disabled, manual calibration would need to be performed more frequently.

Issue As per RFC 4510 The Lightweight Directory Access Protocol (LDAP) is an Internet protocol for accessing distributed directory services that act in accordance with X.500 data and service models. Do EBO servers support LDAP protocol? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Cause Need to know if EBO supports LDAP protocol. Resolution EBO doesn't support LDAP protocol. EcoStruxure Windows based BMS servers (Enterprise Server/ Enterprise Central) support integerationto Windows Active directory. The Active Directory integration is not using LDAP directly, but the NetLogon service on the Windows OS that ES/EC is running on.  This connection enables inherited user account groups from the Windows Active Directory to EcoStruxure Building Operation software, and allows users to log on to WorkStation with their Windows user accounts. Refer to: Windows Active Directory User Groups and Integrating Windows Active Directory user accounts with EcoStruxure - Communities For EBO 2022 or higher, Authentication using SAML 2.0 is also supported (Edge Server, AS-P, AS-B, ES and EC) . This enables configuring WebStation to use single sign on (SSO) using Federated Authentication, refer to: Federated Authentication. SAML Authentication feature requires license.

Issue After installing or upgrading from EBO 2.0.x to EBO 3.x.x or EBO 4.0.x, the Enterprise Server or Enterprise Central will not start. When the "Start Service" button is pressed in the Building Operation Software Administrator the server status is stopped and does not change and no activity is seen in the system log area. Product Line EcoStruxure Building Operation Environment Enterprise Server Enterprise Central Cause The vcruntime140.dll file is missing from the Window’s system32 folder. Resolution The vcruntime140.dll file is installed as part of the Visual C++ Redistributable for Visual Studio 2015 installation. Visual C++ Redistributable for Visual Studio 2015 can be downloaded from the link below. https://www.microsoft.com/en-in/download/details.aspx?id=48145   If you have later versions Visual C++ Redistributable for example Visual C++ Redistributable for Visual Studio 2017, Visual Studio 2015, 2017, 2019, and 2022 can be used to save uninstalling version 2017. https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170  

Issue How to protect an OAT sensor from the sun? Product Line Field Devices Environment Outside Air sensors, Outdoor Temperature Sensor STO100 System Vista, Xenta STO200 System I/NET STO500 System Continuum STO600 System Satchwell STO600D System Drayton STO300 Outdoor temperature transmitter ETO100, ETO200, ETO500, ETO800 Cause Direct solar heating will affect the outside temperature reading. Resolution We do not supply sun shields for an Outside Air Sensors as there should never be a requirement to fit one. The Outside Air Temperature sensor for a building should always be fitted to the North side of the building where it will not be in direct sunlight (or the South side in the southern hemisphere). The temperature on the East, South or West sides of any building will always be higher than the North side (in the northern hemisphere) and give inaccurate readings if the sensor is mounted there. Also any sort of sunshade will also act as a shield to retain the heat also giving an erroneously high reading. For sites like weather stations where the measurements are to be taken in a field installation a Stevenson screen could be used, these are available from specialist instrument suppliers. A web search should provide local suppliers. Also see Recommended locations for Temperature Sensors, Valves, and Actuators for further details on sensor location.

Issue When creating a FB program and use WDAY, change the date on the AS or ES to Sunday, the WDAY changes the day to 0 (zero). Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation and all compatible operating systems including Windows XP, Windows 7, Windows Server 2008, and virtual machine environments. Cause Create a FB program and use WDAY, then change the date on the AS or ES to Sunday, the WDAY changes the day to 0 zero. Steps to reproduce problem: Create FB Program in AS or ES Use the WDAY While using the Graphics Viewer in the AS or ES, WDAY shows correct weekday (today is 2) Change the date on the AS or ES to a Sunday i.e. 12-09-16 which is Sunday,September 16, 2012 View FB program in Graphics Viewer, which now shows 0 as if today were now 0  The WDAY FB program should show 7 which is Sunday. Monday=1 Tuesday=2 Wednesday=3 Thursday=4 Friday=5 Saturday=6 Sunday=7 Resolution This will be resolved in a future release. Currently, there is a alternative: with an XPI block, make WDAY 0 = 7.A second alternative would be to add an if-statement: if(output = 0){output = 7}  

Issue DPU Offline shows up when the Door Configuration is selected from the Summary Controller. Product Line TAC INET Environment All versions of I/NET Cause The Resident I/O Points for those doors are either non existent in the save file, offline or have lost communications to the controller. Resolution Verify that the DPUs are Online and communicating to the Controller by clicking connect Controller/MCU Configuration and verify that the addresses are blue and communicating Select Resident I/O Points and verify that the 08 and 09 points does exist for the respective points If not add and then update the database Select Summary/Door Configuration/ and verify that the doors are now in blue rather than red indicating that they are online. Temporary Individuals have the DPU RES check box, which means the information is stored in the DPU (such as a SCU) until the battery runs out.

Issue Is it okay to leave BACnet/IP or BACnet/Ethernet port enabled on an I/A MNB-1000 even if it's not physically connected to a network? Product Line TAC IA Series Environment WorkPlace Tech MNB-1000, all versions Cause Leaving BACnet/IP or BACnet/Ethernet enabled means that the MNB-1000 is acting as a router. The MNB-1000 thinks there are networks present and tries to route to them. This produces routing loops. Resolution When an MNB-1000 is configured as an MS/TP-only device, and does not use BACnet/IP or BACnet/Ethernet, be sure that BACnet/IP and BACnet/Ethernet are both disabled. Caution: The MNB-1000 is not recommended to be use as an MSTP device.  It is meant to be used as a BACnet/IP or BACnet/ Ethernet device. Note: If either BACnet/IP or BACnet/Ethernet is needed for maintenance reasons, you can access the MNB-1000 via the MS/TP trunk and enable the necessary port. Once you maintenance is completed, disable the unused port again.

Issue Procedure to Install and Configure Continuum Reports Suite Product Line Andover Continuum Environment Continuum Reports Suite Cyberstation 1.81 and above Cause Need to generate Continuum Reports using the Continuum Reports suite package Resolution

Issue The 50 series version of the LCD unit can fail to re-poll analogue values when used in conjunction with an old series MN controller, this will only occur after the controller has been power cycled. This problem does not apply to the 50 series controller range.   Product Line  Satchwell Sigma Environment MicroNet 50 series LCD connected to 100 series controller. Cause With older controllers, although the initial poll from the LCD brings back the controller analogue values, the LCD changes the displayed value to zero. This issue does not affect digital state displays or the analogue values contained within the controller’s scheme. Resolution A temporary workaround is to ensure the controller is not power cycled after its configuration has been downloaded. Firmware version MNLCD5W is now available for correcting this issue. If you require updated firmware for your MN50-LCD or MN50-LCDP units. Please contact the Product Support Services department. Specification numbers affected: MN50-LCD  (Firmware version MNLCD5V) MN50-LCDP  (Firmware version MNLCD5V) This issue will only affect the MN50-LCD or MN50-LCDP when used with the MNN-30-100 MNN-44-100 MNN-50-100 MNN-62-100 Liberty (All variants) This problem does not apply to the 50 series controller range. Firmware version MNLCD5W is available from Product Support By supplying the site name, and the number of MN50-LCD firmware EEPROMs required.    Procedure to change the MN50-LCD firmware. Observe standard electrostatic precautions. Power the MN50-LCD/P and MicroNet 100 series controller down. If MN50-LCD remove the LCD from the controller and unplug the ribbon cable. If MN50-LCDP remove the power/communications plug from the LCDP, then remove the back cover. Remove the MN50-LCD/p's firmware EEPROM from IC13 socket. (Highlighted in the below image in blue) Carefully line up the legs of the new EEPROM with the socket. Press the new MNLCD5W firmware EEPROM into the socket. Restore the power to the controller Download the controller and LCD program to the controller. Restore the power and plug the MN50-LCD/P into the controller and allow it to upload is configuration. Check all analogue readings are now reading satisfactorily. Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 and PA-00528  A limited number of MNLCD5W firmware EEPROMs are available.

Issue When point goes in alarm nothing is displayed in the active alarm viewer but when the point returns to normal the RTN shows up in the alarm viewer. Environment CyberStation Cause The Alarm Enrollment allows you to specify the transitions that gets sent to the active alarm viewer, make you the appropriate check boxes are checked. Resolution Configure the alarm enrollment to deliver both the alarm and the RTN

Issue Which actuator is suitable for valve VGS211F? Environment VGS211F: VGS211F-15CS04 VGS211F-15CS05 VGS211F-15CS07 VGS211F-15CS08 VGS211F-20CS VGS211F-25CS VGS211F-32CS VGS211F-40CS VGS211F-50CS VGS211F-65CS VGS211F-80CS VGS211F-100CS Forta: M700 MG900SR M800 M1500/MV15B M3000 Cause Application assistance. Resolution Depending on application,  the Forta range actuators are suitable: M700, MG900SR, M800, M1500/MV15B, M3000.   For more information ad details, please see the VGS211F data sheet.