Building Automation Knowledge Base

Issue When reloading a Net Controller II you receive an OMS error. A send to database doesn't complete Environment Continuum 1.92 Windows XP NetController 1/II Cause Programming Busy Controller Resolution First Method: Go to off line editing. Export the programs and save them to the desktop. Delete the programs. Go onLine. Reload the controller. Go to off line editing. Import the programs for the saved export file. Go onLine. Reload the controller. Second Method: Go to off line editing. Web over to the NCII  http://ip-address Select  "Clear Database Backup" Commit Changes. Go Online. Reload the Controller. Note: At times if the reload is still not working and is failing on certain objects, reloading class by class allows the reload to go through. Delete programming half of the code at a time to find out what code is causing the issue by process of elimination. Use a laptop with wireshark installed and a hub and connect to the NC directly and try the reload or send to db and examine the capture. Replace the controller and see if it works, if so, the controller may need to be permanently replaced.

Issue Cannot Delete Personnel  Product Line Andover Continuum Environment Continuum  1.8X & 1.9X Windows XP Windows 2003 Server Continuum ACX5740 Microsoft SQL 2005 Cause Stored Procedure packPersonneldeletion failed to run Resolution Duplicate personnel.   Remove Areas from the personnel object. Delete duplicate personnel objects.

Issue Download a Menta application file to a Xenta controller using the Menta software tool and a directly connected serial RS-232 cable. Product Line TAC Vista Environment Menta Programming Tool Xenta Programmable Controllers Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B Cableguide Kableguide Programming Serial Kit 0-073-0920-0 Note: The Online command is not available for the Xenta Server 700 devices so the following procedures do not apply to these devices. Cause Throughout the engineering, installation and commissioning phases of a project it may be necessary to download directly to a Xenta programmable controller. Also, performing a directly connected Menta download may be necessary in order to fix certain issues. See the following: The device is applicationless, or is not associated with a program record. (Subsystem: NS, #5) Resolution Use Menta Setup program (this is found in the TAC Tools menu) to select the Com port that is being used. Do not change any other setting before clicking Close. Connect the RS-232 cable and Programming Adapter between the PC and the RS232 port on the TAC Xenta. (these are part of the TAC Xenta: Programming Serial Kit, part no. 0-073-0920-0 For more information about the cable and adaptor see Xenta Cable Guide , Adaptor A1 and Cable L1 or Schematic for the RS-232 cable used to direct download Menta applications and system files.)  Open the Menta file to be downloaded. Change to simulation mode in Menta by clicking Options menu and selecting Simulate. In the simulation mode click Online. In the Connecting to Device dialog click Download. In the Tam32 dialog choose whether or not to generate files for an OP menu. For more information regarding Menta direct downloads see the TAC Menta Technical Manual  Section 16.4.1. Notes: Network information containing network addresses and other properties for the Xenta device and it's I/O modules is included in the download. For more info about this network info see the TAC Menta Technical Manual listed above or for problems with downloading the network information see No blueprint in TAC Xenta! Don't forget to download the network configuration if the TAC Xenta is to function in a network!. If Menta returns Parser Errors during download see Menta Parser Errors. If Menta returns Unsupported I/O Warning during download see Reference to unsupported I/O Error in COD file - Error:13. If a serial connection is not available on the PC a USB adapter can be used. The appropriate version of the TAC Menta Engineering Tool can be downloaded from the Exchange

Issue Scenario 1 Attempting to log in to Web Client you are presented with an error message "Error - SOAP connection failed". SOAP-ERROR: Parsing Schema: can't import schema from   Scenario 2 Upon successfully logging in to Web Client you are presented with "Thank you for logging in" and then immediately presented with another message saying "Log out successful".   This continues in a circuit until it may allow you in but displays a partially populated page with no data showing. Product Line EcoStruxure Security Expert Environment Security Expert Server Security Expert Web Client   Cause The option "Use HTTPS to communicate with SOAP service" was enabled in the Web Client Installation Wizard and antivirus was dropping the connection because of this.   Resolution Uninstall and re-install Web Client without the  "Use HTTPS to communicate with SOAP service" enabled or Browse to the soap.connect.php located at C:\inetpub\wwwroot\SecurityExpertWebClient\include. Edit it using e.g. Notepad and change HTTPS to HTTP and change the port to 8030 so the Web Client uses HTTP to communicate with the SOAP service.

Issue Downloading a license update, such as after adding features to a site license or extending the evaluation period on an evaluation license, fails with the below error being shown. Hardware details do not match Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert Cause The hardware details on record do not match the hardware details of the machine that is trying to be licensed. Resolution Contact support to have the hardware profile reset.

Issue Getting error message when reloading a Continuum controller: "Unable to reload attributes for \ \ . Reload Object's Type mismatches with object's in WCU Controller. Please Reload WCU Controller." Environment All Continuum controllers Cause The most common cause of this error message is duplicate alias names. For example, a controller object named "W Lobby" and a door object in the controller named "WLobby" (without the space) will have the same alias (WLobby). Resolution Rename one of the duplicate objects so that the alias is unique to the system.

Issue There is a need to know which card formats are supported by Continuum Product Line Andover Continuum Environment Access Control Continuum Cyberstation Cause There are many different card formats available from HID, so there is a need to know which formats that Continuum allows. Resolution Here are the formats that HID offers: 26-Bit Format: H10301 HID Proprietary 37-Bit Format: H10302 **** HID Proprietary 37-Bit Format with facility code: H10304 Corporate 1000 Formats HID Long Format Card Programming OEM Proprietary Formats (i.e. Continuum 37) 35-Bit Card Format Formats 1, 4, and 6 above are supported natively We support all the other formats (as custom cards) so long as the format does not exceed 64-bits and the format can be supplied or understood. (i.e. start/end bit of the site code, card number, etc.)   ****IMPORTANT Continuum supports a maximum of 32 bits for the Card Number field, any format above, such as the H10302, that defines more than 32 bits for Card Number field will only work if the card number range used at the site is between 1 and 4,294,967,295, any card number above 4,294,967,295 will NOT be read correctly by the controller. A possible solution for this limitation is to use the Extended Custom Cards feature supported ONLY in the ACX5720 and ACX5740 controllers.   More information about Extended Custom Cards https://community.se.com/t5/Building-Automation-Knowledge/Extended-Custom-Wiegand-features-available-for-ACX57xx/ta-p/1215 

Issue The CyberStation installation guide states that the Continuum DB Server can be run on a Windows 7 PC while the Continuum Compatibility Matrix does not. Which document is correct? Product Line Andover Continuum Environment CyberStation WebClient ContinuumDB Server Cause There are a variety of documents that describe system requirements for various Continuum products, it is unfeasible to update system requirement information in each document every time a change occurs. For this reason the Continuum Compatibility Matrix should be used as the ultimate word on Continuum products and controllers and the software and firmware that support them. Resolution The Continuum Compatibility Matrix is the ultimate authority when it comes to hardware/software/firmware compatibility.

Issue Is it currently supported in EcoStruxure Building Operation to make EWS requests with users managed by Active Directory (Windows user)? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Cause The EcoStruxure Building Operation software provides two methods to log on to the system, as a Windows user or as an EcoStruxure Building Operation user. Windows User A Windows user account is mapped to a Windows Active Directory user account group. Log On as an EcoStruxure Building Operation User When logging on as an EcoStruxure Building Operation user, you authenticate yourself with an EcoStruxure Building Operation account user name and password Resolution EWS only supports login to SBO domains (with Challenge Response, RFC7616) and NOT Windows domains added into SBO. It is not possible for an EWS request to authenticate using a Windows user only an EcoStruxure Building Operation user.

Issue How to clear the controller flash backup from the hardware using the reset IP switch. Environment CX9640 CX9680 CX5720/40 Cause Need to remove any backup in flash but has no access to the controller's web page configuration. Resolution Pushing and holding down the controller's reset IP switch for 30 seconds clears any backup of the database in flash in addition to resetting the IP address and ACC node id.

Issue TC303 Time and Day of the Week Settings Product Line Field Devices Environment TC303 Series Fan Coil Thermostat Cause The time and day displayed on the thermostat is incorrect Resolution Press and hold the M button on the thermostat for approximately 3 seconds and the time's hour will start to blink. Use the Up/Down arrows to change the value. Press the M button again to switch the focus to minutes and the day of the week. 

Issue Is it possible when starting Internet Explorer: To log on automatically. To start in Full Screen mode. To show a TGML graphic (without system tree) and without entering a user name and password by a shortcut. Is it possible to hide the 2 toolbars as described below? Product Line EcoStruxure Building Operation Environment Building Operation WebStation Kiosk Mode Cause For some applications such as Kiosk screens, these features are needed Resolution Automatic logon This can be accomplished either by using the "Remember me" checkbox on the logon screen, or by using the guest logon feature. To make WebStation bypass the logon screen, create a user with a username of GUEST and a password of GUEST, give this user limited permissions. For 1.7 and later, the password for the GUEST account when used for WebStation automatic logon, is not compatible with the default password policies. Automatic logon will only happen if the GUEST account password is exactly "GUEST". If policies are not changed the automatic logon will stop working after 90 days. Full Screen mode To make Internet Explorer go directly to full screen mode, you can use the "kiosk mode" switch. Create a shortcut with the command  iexplore.exe -k [insert your URL here] Display TGML Graphic without toolbars Open the graphic you require, using the "Open in a new window" right-click command. Copy the URL and create a shortcut with it. When you open this URL the user is taken directly to the graphic, without toolbars or menus.

Issue Support for OPC or DDE integration with EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Cause The OPC Server is a software program that converts hardware communication protocol into the OPC protocol. The OPC client software is any program that needs to connect to the hardware. The OPC client uses the OPC server to get data from or send commands to the hardware. Resolution Neither the OPC server nor the DDE configuration is supported at this time. There is not currently a roadmap for direct OPC client or server capability within the EcoStruxure Building Operation. To avoid problems with OPC Integration (and lose a project), there are two options for OPC integeration: It is possibe to use a converter to convert OPC to/from one of EBO supported protocols.  For example, use a 3rd party software to translate all the OPC points into BACnet Objects, “OPC Server -> BACnet Server”, or translate all EBO BACnet points to OPC. Perhaps one of the software programs below will be of benefit. Take into consideration what specifically will the ES be doing. If it is exchanging point values then it should work fine. Kepware Matrikon SCADA engine Note: These are 3rd party products that are not supported by Shneider Electric.    Use a SmartConnector Extension to be a middleware between EBO and OPC cilent or server. Check available extenstions at Exchange shop and SmartConnector Server and refer to EBO SmartDriver and Smart Connector KB article for more information.

Issue Actuator M44 is no longer available (withdrawn in 2000) and needs a replacement. Environment M44 M9B EM9 Forta Cause Depending on application, since the M44 was used for both rotating and sliding valves, a few different replacement actuators could be used. Resolution For valves with rotating stem, (TRV, VTRA, VTRE and STMG), actuators M9/EM9 can be used. For valves with linear moving stems the TAC Forta series actuator is used.

Issue Need to change from the Small Number Format (Card Number) to the Large Number Format (Facility Code + Card Number). Requirement for Security Expert Transitions with I/NET Hardware.   Badging card on SCU1284 Reader using Security Expert, the reader event displays "Format error RD xx Port x Error Number of Bits" From Security Expert Client Events Product Line TAC INET, EcoStruxure Security Expert Environment I/NET Seven Security Expert Transitions Cause The I/NET system is limited to a maximum number of access cards, 32,000 per Tenant.  If a larger number is required, then I/NET must be configured to use large card numbers.  The Large card number format described in the Resolution MUST be completed before transitioning from I/NET to Security Expert and utilizing the I/NET SCU hardware as detailed in the Transition Guide Security Expert - INet Access Control to Security Expert - Reference Guide. Resolution To convert I/NET to use the Large Card Number support, the following steps must be performed:  Conversion of Card Numbers (small) to Large Numbers Sort the Individuals list according to the Individual Number. Look in the Individuals Editor “Options” function to set this up. Look at the tenant editor to determine the Tenant Code/ Facility code of the cards. From this, use the circled items the Tenant Code (Facility Code) and the First Individual Number as the lowest possible card number in the next step.  Verify in the door editor that the cards in this system are in a known Wiegand bit format.  In this case, we are using 26-bit. Attached are various Excel spreadsheets that can determine the Decimal number of the first card in the system (e.g., Card #970 Facility code 199) is the Decimal number 13042634, using a 26-bit Wiegand Excel spreadsheet.  This number will become the Source number in the Key/Card Translation table. These include 26-bit 32-bit ABA115 format Create a Key/Card Translation table similar to that shown below in the I/NET Seven Access Control editor.  This table will be removed after running the provided SQL Script.  The Key/Card Translation must contain: Source - Decimal number calculated in Step 3 above (13042634) Target - First Individual number shown in the Tenant (970) Count - Number of Individuals as shown in the Tenant (10000) Tenant - Tenant number this translation refers to (1) If there are multiple Tenants, then this process MUST be repeated for each Tenant Tenant Editor and Key/Card Translation Editor Shut down I/NET completely and run the attached SQL Script. Then once the script runs then, restart I/NET and look in the Individual Parameters editor, as shown below. Start I/NET and delete the Key/Card Translation table create above. Open the Individual Parameters and verify a Hex number and the decimal number matching that from the Excel spreadsheet (Step 3) is seen in the Individual Editor Card section. NOTE: There may be multiple card entries here; the Last entry shown is that entered by the SQL Script.  It will depend on whether an existing Card entry was entered for the Individuals before running the SQL Script.  To have large numbers working on a site DipSw #7 has to be turned ON for the 7910/7920 DPUs. For the SCU1284 in the door editor, at the top center of that editor, there is a check box, "Card Translation," which has to be enabled for large numbers to work in the SCUs. An SLI “SAV” should then be done because that is where the Card numbers and Door settings are stored. Then perform an SLI restore. Followed by a DPU restore to all of the door controllers. NOTE: Steps 6d. and 6e. are NOT required when performing the transition to Security Expert as this information will be performed by the SP-C.   

Issue Script programs in b3 controllers will not autostart after reboot of the controller Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation AS-B Cause The program is not configured to autostart in StruxureWare Building Operation. Resolution In the Properties of the program object, ensure that the Autostart field is set to True. For further information on these properties please refer to Webhelp

Issue Launching Continuum results in error "This workstation is currently unable to connect to the database. Click OK to exit." Also, running Continuum DB initialization results in error: SQL Server [server name] does not exist or access denied. Workstation Setup Failed! Please try again or click Cancel to exit. Environment CyberStation LAN system Cause Fire wall on the server machine is blocking TCP port 1433 Another cause for this happening is a Windows firewall or McAfee firewall being enabled and blocking the IP of the 2nd Cyberstation that is trying to connect. Resolution Disable fire wall at the server or add an exception for TCP port 1433 (or the port used by the client to get access to the server if different).

Issue Satchwell MJF 3-Port Flanged Valve Body requires replacement. Environment Satchwell 3-Port Plug and Seat Flanged Valve Body MJF3426    MJF 3426 MJF3427    MJF 3427 MJF3476    MJF 3476 MJF3526    MJF 3526 MJF3576    MJF 3576 MJF3626    MJF 3626 MJF3676    MJF 3676 Cause Obsolescence of Satchwell MJF 3-Port Flanged Valve Body Resolution Replace Satchwell MJF 3-Port Flanged Valve Body with S-E V311 3-Port Flanged Valve Body of appropriate size N.B. Existing Satchwell Actuator installed on MJF 3-Port Flanged Valve Body may be retained for installation on replacement   S-E 3-Port Flanged Valve Body.  In such instances a S-E L8TV Linkage Kit will additionally be required.  Alternatively an Actuator from the S-E range of Actuators may be installed on the V311 3-Port Flanged Valve Body, in which case no additional Linkage Kit will be required. IMPORTANT NOTE It should also be noted that the face to face dimension of the S-E V311 3-Port Flanged Valve Body differs to that of the Satchwell MJF 3-Port Flanged Valve Body  Similarly, the centre line to bottom of third port dimension of the S-E V311 3-Port Flanged Valve Body differs to that of the Satchwell MJF 3-Port Flanged Valve Body  As a result alterations to the pipework connected to the MJF 3-Port Flanged Valve Body will be required. Details of the Satchwell MJF 3-Port Flanged Valve Body may be viewed here. Details of the S-E V311 3-Port Flanged Valve Body may be viewed here. Details of the S-E L8TV Linkage Kit may be viewed here.

Issue Can Extended Log data be removed from the Database by de-selecting the extended logging option in the point being logged or by deleting the point all together? Environment Continuum Cause Need to reduce the size of the Database by removing stored Extended Log data. Resolution Any point data logged as Extended Log data will only be removed from the Database during an automatic purge or manual truncation of the tables. This extended log data does not get removed when extended logging is disabled or the point is deleted from the database, this data remains until removed. To setup automatic purging you'll need to go to your Continuum General Preferences. Right-click Continuum icon in task tray and select General Preferences, you will find an entry for "Extended Log Automatic Purge Interval (days)". This needs to have a number assigned to it to determine how many days of ExtendedLog data is retained in the ContinuumDB. If this is 0 then nothing is deleted and all data is retained (the suggested value for this is somewhere around 30 -90 days depending on your DB size restrictions and retention requirements).

Issue Getting error "Failed to run: import-VM" when trying to install PCTv2 Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Could install PCTv2 fine but the issue started when going back and forward between PCTv1 and PCTv2 so that might have caused the issue. Resolution Uninstall Hyper V in Windows Programs and Features and restart computer Delete everything in ProgramData\Microsoft\Windows\HyperV Install PCTv2 version 2.0.2.13 or later