EcoStruxure Energy Expert (Formerly Power Manager): Integration Utility Error

[Product_Support]

Issue

When trying to launch the Energy Expert Integration Utility (formerly the Power Manger Integration Utility) the following error is given.

Product Line

EcoStruxure Building Operation

Environment

• Energy Expert
• Power Manager for SmartStruxure
• Integration Utility

Cause

This error message can be the result of different causes. Check the IntegrationUtility.log file found in the same location as the Integration Utility for more information. 

Example of Integration Utility Log error:

ERROR: Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "IntegrationUtility.Shell", name = "(none)".

Exception occurred while: Calling constructor IntegrationUtility.Pme.Services.PmeUserDataStore().

Exception is: ConfigurationProviderException - Could not locate a connection string provider.

Resolution

NOTE: If you have already downloaded the software, you must first delete the folder you unzipped before doing the process below. 

Unblock the Zip file

The first thing that MUST be done after downloading the Power Manager software from the Exchange is to unblock the zip file.

1. Right click on the zip file and select Properties.
2. Under the General tab, towards the bottom click Unblock.
   
3. Click Apply and close the properties window. 
4. You can now unzip the software and use it as normal. 

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Compatible .Net Framework Versions

Different versions of the Power Manager / Energy Expert Integration Utility require certain versions of Microsoft .Net Framework. Note: Having multiple versions of .Net Framework installed may cause issues. 

Pease refer to the Energy Expert Compatibility Matrix for further detail.