Issue
Downloading a license update, such as after adding features to a site license or extending the evaluation period on an evaluation license, fails with the below error being shown.
Hardware details do not match
Product Line
EcoStruxure Security Expert
Environment
EcoStruxure Security Expert
Cause
The hardware details on record do not match the hardware details of the machine that is trying to be licensed.
Resolution
Contact support to have the hardware profile reset.
