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Issue All or a group of Analog Inputs on my Controller (DCU 7700) are reading high (flooding), in alarm and / or displayed as "OLD'. Product Line TAC INET Environment I/NET All model series DCU 77xx Cause The inputs on a DCU 7700 are 1-5 Volt DC inputs. If the voltage of an input goes above 5 Volts DC the voltage will flood across the other inputs and they will all go out of range or OLD. Resolution To diagnose the problem sensor perform the following: Measure all inputs (Between terminal 9 and the respective input terminal) one at a time and identify the input that is the highest voltage (above 5 Volts.) Disconnect this input and then place your meter between terminal 9 and the identified input terminal. The excess voltage will slowly drain away and all the other points will come back into normal operating range. If the voltage does not drop repeat the above steps. Replace / Repair the fault sensor(s). Also refer to Analog inputs are reading too high or too low on a 7780.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue After time settings have been confirmed as per "The time on the workstation is less than the time of one or more controller log entries"., some ExtendedLog points are not being gathered. The below time synchronization errors are seen in the Errors Listview. Extended logging time synchronization problem. The time on the workstation is less than the time of one or more controller log entries. Product Line Andover Continuum Environment Continuum Cyberstation Cause Due to the incorrect time settings previously configured, the controllers may have log events that occur in the future (as far as the Workstation gathering the logs is concerned). Resolution Reload the controller that has the ExtendedLog points showing this error, this will clear out the local log entries and allow the Workstation to gather new log entries.

Issue When the need arises to change object paths in OGC graphics the Vista reference changer does not work. Product Line TAC Vista Environment Vista 5.x.x Cause For unknown reasons the reference changer does not seem to work well on all OGC databases. Resolution The first thing to try is to edit the OGC after an attempt has been made with the reference changer. If the links have been updated saving the OGC back to the Vista database can sometimes work. If this did not work you can use the reference changer in the OGC editor. Graphics binding were broken after a Vista upgrade to 4.5 from an earlier version is a link on that process.

Issue Site License is not working after upgrading to Vista 5.1.4 or newer. Product Line TAC Vista Environment Vista License Cause The path to the License Server (lmgrd.exe) and License File (Licensename.lic) is incorrect because the default Vista installation folder changed from TAC in 5.1.3 and older to Schneider Electric 5.1.4 and newer. Resolution Stop and close TAC Vista Server, Workstation, etc. Open the LMTOOLS utility from the Start menu: All Programs/Schneider Electric/TAC Tools 5.x.x/LMTOOLS Under "Config Services Tab", ensure the path to licenses file is correct ,C:/Program Files/Schneider Electric/License. Under "Start/Stop/Reread" tab, check "Force Server Shutdown" box. In order click, "Stop Server", "Start Server", "Reread License File". You should receive a message stating the Reread License File Completed. Start any TAC application other than Vista Server (for example: TAC Menta). You will be prompted to "Specify the License Server System" or "Specify the License File". Select "Specify the License Server System" and enter the computer name. Alternatively, If the License Server resides on the local machine, you may type "localhost" as the computer name. If the above is unsuccessful, follow the full steps in the resolution of TAC Vista 5.0 to 5.1.7 license does not work after installation which will also correct the path name to Schneider Electric.

Issue Need a wiring diagram of the breakout box connections between the Reader and the 7910 or 7920 DPU. Product Line TAC INET Environment I/NET site Cause Need a wiring diagram of the breakout box connections between the Reader and the 7910 or 7920 DPU. Resolution Recommend you look in TCON 112 (Readers) for illustrations the match your requirements. Check for TCON Number and Title Cross Reference (with links).

Issue Determine if the DX Series of video recorders is compatible with Continuum Product Line Andover Continuum Environment Pelco DX Series Video Recorder Continuum Cause Sites may have existing DX Series Video or want to purchase them for their video needs and may want to integrate that video into Continuum Resolution Check to see if the DX Series video recorder is compatible with Continuum Please see the following link for the Continuum and Pelco compatibility matrix in Software and Firmware compatibility matrix for older versions of the traditional product lines

Issue Multiple instances of Tacos running in Task Manager Product Line TAC Vista Environment TACOS.exe Vista Server Cause It is possible that Vista Server will try to start multiple/additional instances of Tacos.exe when starting. Resolution Re-register the service. This can be accomplished by executing Tacos.exe with command line switches. End all Tacos.exe processes. From the Start Menu "run" command prompt perform the following: tacos.exe /unregserver (to unregister Server) tacos.exe /regserver (to re-register Server) This should re-register Server. If Server executes as a result of the command, you have most likely entered it incorrectly. Restart Server and observe. See Registering/Unregistering TAC Vista Server as a Windows service for more information on registering Vista Server as a service.

Issue Are there any documented guidelines for using large number in Access Control? Product Line TAC INET Environment I/NET Site Cause Are there any documented guidelines for using large number in Access Control? Resolution Begin by referencing TCON 300. All SLIs and DPUs must use I/NET Seven revision 1.x (or later) compatible binary software. All DPUs must have DIP switch 7 set to ON. Within a single tenant, you can assign a large key/card number directly to an individual, or translate the number using the Key/Card Translation table, but not both (i.e., you cannot have duplicate key/card numbers or individual numbers within a single tenant). Use compatible EPROMs in the DPUs Note: If you directly assign a key/card to an individual, and later translate the same key/card for another individual, only the translated key/card will be operational within I/NET. Other useful articles: SCU dip switch 6 for dual station addressing How to convert existing Idisc to large numbers (Hex) DPU memory allotment in a 7910A and a Non-mipped 7920

Issue Multiple Vista Servers can be noded together in a network. See Creating TAC Vista multi-server network for details. If a PC should crash, it may need to be replaced and should be done with as little interruption to the Vista network as possible. Product Line TAC Vista Environment Vista Servers noded together Cause PC crash Hardware upgrade Any replacement of the physical server Resolution If possible, obtain a backup of the Vista database from the PC that is to be replaced. Bring up the new PC, install all necessary Vista software Restore the backup of the Vista database that is to reside on this PC. Because the Vista server nodes communicate with other Vista servers over IP using server names, this will restore communication for all nodes. There is no need to perform any other maintenance If no backup of the database is available because of a PC crash, etc, then ensure the Vista server name matches that of the previous computer's Vista server. See Rename a Vista Server for that process. Recreate the Vista database, and the node should be communicating with the other nodes.

Issue Require Upgrade or Repair part number and pricing information Product Line Andover Continuum, TAC INET Environment Dongle / Security Key and Software upgrades Controller node count, X Driver or option upgrades Cause Part numbers are not listed for Upgrades or Repairs. Global Product Support do not provide pricing information. Resolution Repairs do not have part numbers, you should contact your local Order Entry department who will be able to provide an RMA form and pricing information. (Note: An exception to this is if you are in Aus/NZ, repairs do have a part number. Repaired items are set-up in Pronto with the part number prefixed by “4-“. Process and form details for Aus/NZ repairs only.) Upgrades have now been allocated part numbers for all current products. The order forms and details of the new part numbers can be seen here. SAP and other quoting system have been updated with these upgrade part numbers. Contact your local Order Entry department to help you place an order and provide pricing information.

Issue Can an ENC-520 be ordered with 512MB of RAM? Product Line TAC IA Series Environment I/A Series G3 ENC-520 / ENC-520-2-N Cause Need for 512MB RAM in an ENC-520 instead of the standard 256MB RAM Resolution There is no option to order an ENC-520 with 512MB or any other RAM size other than 256MB. New ENC-520s ordered will be of the extended memory version and shipped with 256MB of RAM. Also refer to related Can I upgrade the ENC-410 or ENC-520 memory in the field or return to the factory to have the memory increased?.

Issue SE7300 series BACnet controller does not come online in StruxureWare Building Operation if the communications address is greater then 127. Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment StruxureWare Building Operation BACnet Cause The communications Address of SE7300 series BACnet controller can be set between 0 to 254. In StruxureWare Building Operation the highest address can be set only up to 127. Resolution Set the communication address less than or equal to 127 for SE7300 series BACnet controllers. Please refer to the Default Device ID / Device Instance of SE7000 series BACnet controllers to know the default Device ID / Device Instance of SE7000 series BACnet controllers.

Issue Unable to edit Xdriver communication settings on a comm port for a 9680 or the stopbits show incorrectly as 1.5 Product Line Andover Continuum Environment 9680 Continuum 1.74 or 1.81 Webclient 1.74 or 1.81 Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Under certain circumstances, there was an issue in version 1.74 and 1.81 where the comm port settings were disabled or grayed out. If the settings were not grayed out and an attempt is made to set the stopbits, it could get set incorrectly to 1.5. Resolution The issue is corrected in 1.82 and above. The work around for versions 1.74 and 1.81 are to set the comm port from the command line. See Command examples to check controller comm port settings for Xdriver or other communication to set the parameters manually.

Issue Webstation can't load the menu tree. The following messages appear: Exception: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. Stack Trace: at TAC.Interop.TACOSOI.ITACOSobjectMgr.GetObjectByOid(UInt32 dwOid) at TAC.WebStation.Modules.TreeView.TreeViewPageScript.TreeNodePopulate (Object sender, TreeNodeEventArgs e) at PowerUp.Web.UI.WebTree.TreeView.OnNodePopulate (TreeNodeEventArgs args) at PowerUp.Web.UI.WebTree.TreeView._() The following errors have occurred. Please correct these errors and/or contact the system administrator. An unexpected exception has occurred: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)) (0x80029c4a) System.Runtime.InteropServices.COMException at TAC.Interop.TACOSOI.TACOSObjectTierMgrClass.GetManager(Guid& riid) at TAC.WebStation.Modules.Alarms.AlarmListPage.GetAlarmsFromServer(TACOSViewObject view) at TAC.WebStation.Modules.Alarms.AlarmListPage.DataBind() at TAC.WebSTation.Modules.Alarms.AlarmListPage.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStatesAfterAsyncPoint) Product Line TAC Vista Environment Windows 2008 Server TAC Vista 5.1.5 Webstation IIS 7.0 or higher Cause A webstation function does not have permission to access information from TAC Vista (TACOS.exe). Resolution This article assumes that Webstation has been installed according to the instructions in Problems installing Vista Webstation 5.1.5 or newer. Check which user is running Internet Information Services (IIS) Go to the start-menu and type inetmgr in the search field. Once the IIS Manager console is open locate and select Application Pools in the menu tree. Right-click on SE ASP.NET v4.0 Classic and select Advanced settings. Locate the Process Model\Identity setting and note which user is running the application pool - NetworkService by default. Grant the user running the application pool access to TAC Vista Folders Locate the ...\Schneider Electric\Tac Vista 5.1.5 folder. Right-click on the folder and select Properties. Go to the Security tab and select Edit. Add the user account network services and grant the account Read & Execute, List Folder Contents and Read Permissions. Webstation functions should now have access to the required folder and files.

Issue Information is needed to set up the APC Xdriver modbus UPS integration with Continuum Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause There are a number of APC devices that support modbus and information is needed to get values into Continuum Resolution The following document, APCConfigExample.zip, is provided as an example and will not address every type of APC device. See Helpful Modbus register Information for helpful information on bring in modbus values.

Issue Having trouble communicating to an NPR or other I/NET hosts over a slow/busy ethernet. Product Line TAC INET Environment Any Version of Windows OS and Any Version of I/NET Seven Cause You can make I/NET more tolerant of communication delays over the IP network by making the following change. Resolution Open regedit. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\CSI - Control Systems International\I/Net 2000\Configurations. Select your active profile. On the right side, right click and modify the DWORD value "EthernetTimeout" and click "Decimal". The default value is 500mS or half of one second. Increasing this value will determine how long I/NET waits for a response over the ethernet before it gives up. Raise it to 1000, 2000, 2500, etc. and see if it helps. For additional information please see NPR's giving you "Host Lost - Host Restore" messages.

Issue Microsoft Database size Limitations and Continuum Product Line Andover Continuum Environment Continuum Site Cause There are limitations to the size that a Continuum database can be. The limitations are Microsoft's limitations. Basically if you use their limited sized databases, these are good for smaller sites. Most of these smaller sites usually don't have extended logs or a heavy volume of access and alarm events either. Resolution Microsoft Database size Limitations and Continuum On large scale sites that have a lot of extended logging, heavy access traffic, alarms and do not want to monitor the size of the databases, it is suggested to go with a enterprise SQLversion. Microsoft DB Size Limitations MSDE version (SQL 2000) 2 Gig Limit - See Database size limitation and recover options on a Single User system in Continuum for more information (Cyberstation SU versions 1.81 and earlier). Enterprise version (SQL 2000) No Limit SQL 2005 Express 4 Gig Limit (Cyberstation SU versions 1.82 to 1.94) SQL 2012 Express 10Gig limit (Cyberstation SU version 2.0) Exchange Server 2003 before SP2 SQL 2005 Standard Edition 18 Gig Limit SQL 2005 Enterprise Edition 8 Terabyte Limit Server 2003 SQL 2005 Enterprise Edition 8 Terabyte Limit Research your operating system and determine the size limitations for your particular installation. There are other limitations when using limited versions of the SQL Databases like Standard addition. For instance limited number of processors, limited amount of memory used for allocation pool. Note: Do not use 2 database applications on a Stand Alone installation with Cyberstation being one of the applications. 2 SQL versions or 2 database instances has not been tested with a Stand Alone and is unsupported. This scenario can cause Cyberstation performance issues as well as application crashes.

Issue Error message when opening Vista 5.1.5 Webstation: "HTTP Error 404.2 - Not found. The page you are requesting cannot be served because of the ISAPI and CGI Restriction List settings on the web server." Product Line TAC Vista Environment Windows 2008 server (32-bit & 64-bit). Webstation 5.1.5, 5.1.6, 5.1.7 Cause ISAPI (Internet Services Application Programming Interface) and CGI (Common Gateway Interface) services are not activated by default in Windows 2008 Server. Resolution After following the installation instructions in the Vista 5.1.5 TPA-VSTA-11-0002.01 (or Send to controller fails with "Not enough memory" error in Distribution View) do the following: Click on Start and then Run. Type inetmgr Once Internet Information Services Manager has opened, change to "Detail View" in the View menu. Double-click on ISAPI and CGI Restrictions Feature. Under the "ISAPI and CGI Restrictions" right-click on ASP.NET v4.0.30319 and select "Allow". Webstation should now work.

Issue Why do Continuum controller MAC addresses have less than 12 digits as required by IT Departments? Product Line Andover Continuum Environment ACX, bCX, CX level controllers NC2 Cause Leading zeros are removed from the MAC addresses of all Continuum controllers Resolution The MAC address is listed as the attribute "Ethernet Id" in Continuum List views. The digits do not display leading 0's, so all Continuum controller addresses start 0:40:11.... To provide the 12 digit MAC address you will need to restore the leading 0's as required by IT departments. e.g.. 00:40:11:0e:00:00. See How to locate a computer's MAC address to obtain a computers MAC address.

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Analog Input readings are high on DCU's

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