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Issue An AS-P (SpaceLogic Server) is crashing; just before the crash, the memory usage in the AS-P increases until it reaches a level where the AS-P crash. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Cause The issue was caused by a Notification report which was located in the ES to which the AS-P was connected, Every time this report was run, the AS-P crashed after a while. This report included a search of all Modbus points in the system and all properties of the Modbus points. When running the report, the ES was setting up a lot of subscriptions to the AS-P in a very short time period. The AS-P could not handle this huge amount of subscriptions and crashed after a while when trying to process all subscriptions from the ES. Resolution In this particular case, the AS-P had around 2000 Modbus points. When the Notification report was running, the search for these 2000 Modbus points and all properties, which were around 20 per Modbus point, caused the ES to set up around 40 000 (2000*20) subscriptions to the AS-P in a very short time period, and it crashed. To solve this issue, the number of Modbus points in the AS-P was reduced to below 1000, and then the AS-P could handle the number of subscriptions (1000*20=20000) with no crash. When running a Notification report, including a search, be careful not to search for too many objects and properties in the same report, like in the example above when a search was done for all Modbus objects and properties in an Automation Server. This is only a problem when a search is done via a Notification report if doing a search from Workstation that is made differently and will not set up a subscription in the same way.

Issue Setting up live alarm printers Product Line Satchwell Sigma Environment Live Alarm Printers Filters Cause The need to print alarms off Resolution Set up the alarm criteria you require to print in the "Printer Filters" setup area. The printer filters setup area can be found on the "System Alarm Manager" Window, under the menu bar heading "Configure." In this example four printer filters have been created. Filter P1 Alarms Only (Priority 1 alarms) Filter P2 Alarms Only (Priority 2 alarms) Filter P3 Alarms Only (Priority 3 alarms) Filter All Alarms The "Live printer" setup area can be found on the "System Alarm Manager" Window, under the menu bar heading "Configure" (just below "Printer Filters"). There are two stages to setting the “Live Alarm Printer Routing”: Enabling the printer for use Configuring the particular filter to the required printer Example single printer: Enable the required printer by ticking the enable box for the printer. Select the printer (highlighted). Select the filters you would like to use for this printer. Select OK. The "Live Alarm Printer Routing" is now configured to print all alarms to network printer "Xerox03." Example multiple printer: Enable the required printers by ticking the enable boxes for the printers. Select the filters you would like to use for each printer in turn. As you select the various printers the lower box show the specific printer filter the printer will use. Select OK. The "Live Alarm Printer Routing" is now configured to print: All priority 1 alarms to network printer "Xerox01" All priority 2 alarms to network printer "Xerox02" All priority 3 alarms to network printer "Xerox03" Note: Only one filter can be referenced to a printer. If you wanted to send just priority 1, 2 and 3 alarms to Xerox03, you would need to create a new "Printer Filter" and configure it for the priority 1, 2 and 3 requirements, then configure the required printer to use this new filter. The image below has been set up to send all priority 1, 2 and 3 alarms to printer Xerox03. Selecting a printer in the printer selection window, shows the configured filter in the filter box below. Selecting a filter in the filter selection window, changes the filter for the selected printer. Further information regarding this object can be found in the VisiSat help file and engineering guide. Filter Configuration section of the Sigma Help file Printer Configuration of the Sigma help file Sigma complete help file

Issue The controller does not follow the programmed on/off times. Product Line Field Devices Environment CSC 5252 5352 Discrete Compensators Cause The flow temperature sensor has failed and is causing the controller to remain on. Resolution As part of it's "Out of Hours" operation, the controller will monitor the flow temperature and if it falls below 5'C, the controller will act to remove the risk of frost by starting the pump and opening the control valve. For a full description of this function, please refer to the CSC User Guide.

Issue A lot of nuisance alarms are being received at the Sigma server which are slowing down the system Product Line Satchwell Sigma Environment Sigma Alarms Comms Stats Contents SSAT 3.11 Cause Sigma system performance can be degraded by excessive unwanted data broadcasts. Resolution The Sigma Statistical Analyser Tool (SSAT) is used to present Sigma controller and alarm data in a way to help in identify issues with Sigma systems. See release note for details. To view SSAT release note click here (Opens in new window) To download SSAT release note click here (Opens direct link) For Sigma Statistics Analyser Tool.xls (original Excel 2003 version) in zip format click here (Opens direct link) For Sigma Statistics Analyser Tool.xls (updated for Excel 2007) in zip format click here (Opens direct link) Example reports; 1. Pie Chart of Alarm Types 2. Alarm count chart 3. Alarm count list

Issue This is the error message that is displayed when you attempt a connection. You get a LonMaker Error message when applying a connection. "this connection would violate a network variable selector constraint, which limits the number and type of NVs a device that may use the same selector. The automatic use of NV aliases was unable to avoid this) there may be no aliases available). Product Line TAC Vista Environment LonMaker Cause One NVO is attempting to be connected to multiple NVI's in one device. LonMaker does not allow the same NVO to be connected to the same receiving device more than once. Resolution Add extra NVO's in the sending device to allow for a one-to-one binding with the receiving NVI's.

Issue Where can I find information on LCX89x controllers. Environment LCX89x LCX890, LCX898 Cause While LCX89x controllers are being sold by Schneider Electric as of April 19, 2013, there is not a lot of information on the LCX line at the Extranet website. Resolution Series LCX 890 Infinet Controllers Part Number Description 01-0008-036 LCX 890 Lighting Controller, 8 outputs w/RR9 relays 01-0008-037 LCX 890 Lighting Controller, 8 outputs no relays 01-0008-039 LCX 891 Lighting Controller, 16 outputs w/RR9 relays 01-0008-040 LCX 891 Lighting Controller, 16 outputs no relays 01-0008-042 LCX 892 Lighting Controller, 24 outputs w/RR9 relays 01-0008-034 LCX 892 Lighting Controller, 24 outputs no relays 01-0008-081 LCX 898 Lighting Controller, 48 outputs no relays 01-0008-083 LCX 898 Lighting Controller, 48 outputs w/RR9 relays LCX890 Series Controller Installation Guide

Issue Micronet LCD Connections Product Line Satchwell MicroNet Environment Micronet LCD / Micronet 50 series LCD Micronet 300 / 350 series controllers Micronet 440 / 450 series controllers Micronet 500 / 550 series controllers Micronet 620 / 650 series controllers Cause There are various wiring connections options for Micronet LCD depending on the controllers used, the communications type and installation methods. Resolution Please refer to the Micronet LCD Connections document. This document summarises the Micronet LCD connections options available.

Issue DC2000 series Optimiser / Compensator Controller requires resetting to default values due to exposure to electrical corruption. Product Line Field Devices Environment DC2000 series Optimiser / Compensator Controller installed to control Variable Temperature Mixing Valve, Boiler/s, Pumps etc. Cause DC2000 series Optimiser / Compensator Controller has been exposed to electrical corruption. Resolution DC2000 series Optimiser / Compensator Controller may be reset to default values as follows :- Isolate power to Controller. Open Door of Controller. Locate PCB on rear of Controller Door. Locate pair of Steel Pins (marked PL1) on PCB. Link out pair of Steel Pins for 10 seconds approx. Remove Link. Close Door of Controller. Reinstate power to Controller. Re-programme Controller. Re-programming procedure for the DC2000 series Optimiser / Compensator Controller may be viewed here. Should the above reset to default values procedure fail to enable the DC2000 series Optimiser / Compensator Controller to be re-programmed then replacement of the Controller may need to be considered. POSSIBLE REPLACEMENT The most common control application to which theDC2000 series Optimiser / Compensator Controller may be applied comprises the following combination of inputs and outputs. Outside Air Temperature Sensor Inside Air Temperature Sensor Compensated Heating Temperature Sensor Variable Temperature Heating Circuit Valve Actuator Boiler/s (2 maximum) H W S On/Off output (independent) Should such inputs and outputs be confirmed then the DC1100 Optimiser / Compensator may be installed in place of the DC2000 series Optimiser / Compensator Controller. Details of the DC1100 Optimiser / Compensator Controller may be viewed here. Drayton A7xx series Sensors connected to the DC2000 Optimiser / Compensator Controller are compatible with the DC1100 Optimiser / Compensator Controller and may therefore be retained. N.B. It should be noted that where a DC2000 series Optimiser / Compensator Controller is included in an installation of a more complex nature then an alternative solution utilizing different products may need to be considered In such installations not only will the DC2000 series Optimiser / Compensator Controller need to be replaced but its associated Sensors will also need to be replaced. Resolutions to such installations may best be determined following a review of the control system installed by a member of the local Schneider Electric

Issue DC2000 series Optimiser / Compensator Controller requires replacement due to obsolescence. Product Line Field Devices Environment DC2000 series Optimiser / Compensator Controller installed to control Variable Temperature Mixing Valve, Boiler/s, Pumps etc. Cause Obsolescence of DC2000 series Optimiser / Compensator Controller. Resolution OVERVIEW DC2000 series Optimiser / Compensator Controllers are flexible with regard to the number and type of electrical inputs and outputs to which they may be connected, enabling the Controller to be applied to a wide range of control applications. Overview details of the DC2000 Optimiser / Compensator Controller may be viewed here. INSTALLATION AND COMMISSIONING In view of the numerous control applications to which the DC2000 series Optimiser / Compensator Controller may be applied, numerous wiring connection variations will also apply. Please therefore check the number of inputs and outputs connected to the DC2000 series Optimiser / Compensator Controller installed before proceeding, as this will assist in determining the suitability of the possible replacement Controller suggested below. Installation and Commissioning details of the DC2000 series Optimiser / Compensator Controller may be viewed here. POSSIBLE REPLACEMENT The most common control application to which theDC2000 series Optimiser / Compensator Controller may be applied comprises the following combination of inputs and outputs. Outside Air Temperature Sensor Inside Air Temperature Sensor Compensated Heating Temperature Sensor Variable Temperature Heating Circuit Valve Actuator Boiler/s (2 maximum) H W S On/Off output (independent) Should such inputs and outputs be confirmed then the DC1100 Optimiser / Compensator may be installed in place of the DC2000 series Optimiser / Compensator Controller. Details of the DC1100 Optimiser / Compensator Controller may be viewed here. Drayton A7xx series Sensors connected to the DC2000 Optimiser / Compensator Controller are compatible with the DC1100 Optimiser / Compensator Controller and may therefore be retained. N.B. It should be noted that where a DC2000 series Optimiser / Compensator Controller is included in an installation of a more complex nature then an alternative solution utilizing different products may need to be considered. In such installations not only will the DC2000 series Optimiser / Compensator Controller need to be replaced but its associated Sensors will also need to be replaced. Resolutions to such installations may best be determined following a review of the control system installed by a member of the local Schneider Electric office.

Issue Climatronic Compensator Controller (CSC5252 or CSC5352) configuration set-up Product Line Field Devices Environment Climatronic CSC5252 CSC5352 Cause Checking configuration or new system setup. Resolution Set-up and access information is available from the CSC User Guide. Click here. A graphical example of settings are available from here in the form of an Excel Calculator. CSC Access details are also available on the calculator.

Issue If the points of the 3 rd party system are integrated into Vista through OPC, how to create a Vista alarm for these points? Product Line TAC Vista Environment Vista OPC Server Vista Server Cause Sometimes OPC points also need to trigger alarms in the system. Resolution Create a Change of State object for the point that needs to trigger an alarm. In the Alarm tab, choose the alarm control for this alarm, while typing the Text for tripped alarm and reset the alarm. For analog value, alarm Low limit, High limit, and Minimum change can be set for the triggering boundary. For digital alarm, just keep the default setting for the limitation set. In the Object tab, choose the signal that needs to trigger an alarm. And also select the Referenced property to "Value". Open the Property window of the signal and set the Watch Setting to "Alarm" or "Watch". Toggle the OPC point manually into the alarm and return to normal once to verify the alarm is in the queue. For specific settings for I/NET points integration, refer to Additional settings necessary to receive Vista Alarms from an I/NET point for detailed information.

Issue To assist locating data sheets if you do not have access to the Schneider Electric Buildings Business Extranet and other company storage areas. Product Line Satchwell MicroNet Environment Unifact Pro Data sheet NCP Palm Cause To assist customers that do not have access to our internet or partner websites Resolution Click here to download the MLi for the Unifact Pro Controller. Click here to download the data sheets for Unifact Pro Controller. Click here to download the NCP Palm Engineering Guide.

Issue Replacing the Rainbow parallel dongle with an USB type. Product Line Satchwell MicroNet Environment Dongle Parallel USB Cause The majority of PC's are no longer supplied with parallel ports. Resolution MicroNet View's software effective end of support date was 30th June 2014 The service Product Support have provided in the past, to upgrade a MicroNet View parallel port dongle to a USB type, is no longer available. Click here to view PA 00298 Software Support Policy for Satchwell MicroNet The monitor tool and I/O server software, that no longer require a dongle, are available as free of charge downloads, for access to the downloads, please see "MicroNet View's Monitor Tool" dongleless software download location. For further general information, please see SNP I/O server and NCP I/O server dongleless software download location.

Issue ModBMS not connecting to Sigma, error " Not monitoring, DDE not init " Product Line Satchwell Sigma Environment Sigma ModBMS Cause Windows 7 and Server 2008 removed a functionality that allowed ModBMS to be able to poll the Sigma server. Resolution A Sigma executable file is required to be running in the background. Create a shortcut to the desktop and open c:\Sigma\Bin\SigTop.exe. ModBMS will now poll the Sigma server and the error disappears. SigTop will need to be started each time the PC is restarted. It may be necessary to place a shortcut in the startup menu or similar.

Issue Safety information can be requested when distributing thermostats, particularly via airplane. Product Line Field Devices Environment Room thermostat Cause Not all documentation is available to download. Resolution TC300 3AxL Series Low Voltage Certificate of Conformity TC300 3AxL Series Electromagnetic Compatibility Certificate of Conformity TC300 3AxLM-DLS-DLMS Series Low Voltage Certificate of Conformity TC300 3AxLM-DLS-DLMS Series Electromagnetic Compatibility Certificate of Conformity Battery material safety data sheet. Identification and classification report for air transport of goods.

Issue Need to purchase and replace the battery for the IAC-TS and IAC-600. Product Line Satchwell MicroNet Environment IAC-600 IAC-TS Cause The battery has failed and requires replacement. Resolution The battery is a lithium crystal SNAPHAT M4T28-BR12SH1 These are available from RS Components. The RS Components stock number is 189-1239. Manufacturer name: STMicroelectronics Manufacturer's part number: M4T28-BR12SH1 Specifications Category Detachable Lithium Power Source Maximum Operating Temperature 70°C Minimum Operating Temperature 0°C Mounting Through Hole Pin Count 4 Product Height 8mm Product Length 21.84mm Product Width 18.03mm Supplier Package SNAPHAT Documentation M4T28-BR12SH M4T32-BR12SH TIMEKEEPER SNAPHAT (battery and crystal) Data Sheet.pdf Statement of conformity.pdf

Issue Satchwell “VG” combined Actuator & 2-port Valve Body assembly requires replacement. Environment Stand alone Satchwell “VG” combined Actuator & 2-port Valve Body assembly VG Actuator 2-port Valve Body Cause Obsolescence of Satchwell “VG” combined Actuator & 2-port Valve Body assembly. Resolution Replace Satchwell “VG” combined Actuator & 2-port Valve Body assembly with Schneider Electric MD10B Actuator, LMD-MB Linkage Kit and Satchwell MB series 3-port Valve Body of appropriate size. N.B. The MB 3-port Valve Body may be converted to a 2-port Valve Body by installing a plug in Port 3 Details of the original Satchwell “VG” combined Actuator & 2-port Valve Body assembly may be viewed here. Details of the replacement Schneider Electric MD10B Actuator may be viewed here. Details of the replacement Schneider Electric LMD-MB Linkage Kit may be viewed here. Details of the replacement Satchwell MB 3-port Valve Body may be viewed here. N.B. It is possible that the "VG" Actuator may have been fitted with an Auxiliary Switch. If so then an MD-S1 Auxiliary Switch may be fitted to the MD10B Actuator if required. Details of the MD-S1 Auxiliary Switch may be viewed here.

Issue Editing a point on the MPM in Continuum via BACnet will result in the follwoing error message: "Communications failure due to routing device not available" Product Line Andover Continuum Environment SmartStruxure Lite Multi-Purpose Manager, Building Expert, CyberStation Cause Known Bug Resolution To resolve the issue, CyberStation must be updated. Option 1: Upgrade CyberStation to 2.0. Option 2: Download and apply the 921 hotfix to v1.94 SP1

Issue User can’t configure floating application on SE7300C Product Line EcoStruxure Building Expert Environment SE7000 Cause Can be a bad connection and misconfiguration of parameters Resolution 2 PIPES APPLICATION 4 PIPES APPLICATION NB: Respecting mandatory configuration steps in the diagrams above will improve the solution. Change over sensor shall be 10K type II thermistor. When water temperature goes below 74°F the system will be in cooling mode and when water temperature goes over 78°F the system will be in Heating mode. * From the diagrams, the thermostat closes the common side of the connection.

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