Implementing graphics through firewalls when using webClient prior to Version 1.73

[Product_Support]

Issue

Can not get graphics to work through firewalls when using webClient prior to Version 1.73.

Environment

webClient prior to Version 1.73

Cause

Prior to 1.73 when dealing with WebPinpoint and firewalls you would need one of the below IIS server configurations.

Resolution

1. Scenario 1 -- All Client browsers inside the firewall.
   • IIS server needs to be located inside firewall. Web Pinpoint will function correctly.
      
2. Scenario 2 -- All Client browsers are Outside the firewall.
   • IIS server needs to be located in a DMZ ( 2 firewalls required to have a DMZ). Web Pinpoint will function correctly.
      
3. Scenario 3 -- Clients are located inside and outside the firewall
   • Two IIS servers required, one inside the Firewall and one located in the DMZ. Web Pinpoint functions correctly.
     Or
   • One IIS server required, client machines outside the firewall access the IIS through a VPN. Web Pinpoint functions correctly.
      
4. Scenario 4 -- All client machines are located outside the firewall.
   • IIS server and ALL controllers located outside the firewall **Not recommended**
      

At revision 1.73 firewalls will no longer be an issue and there is no special configuration needed, just set it up as if there were no firewalls.