User names and passwords configured on a Building Operation Domain are not accepted by the AS's.

[Product_Support]

Issue

User names and passwords configured on a Building Operation Domain are not accepted by the Automation Servers (AS).

Product Line

EcoStruxure Building Operation

Environment

Building Operation Workstation

Cause

A new Domain was configured on the Enterprise Server (ES), exported, and then imported to each AS. This process creates unrelated Domains across servers, which is not the intended operational setup. It results in duplicate user accounts with potentially different passwords, leading to a complex and unmanageable configuration.

Resolution

To correctly configure a shared Domain across the ES and ASs, follow these steps:

1. Add ASs to the ES
   Connect the Workstation to the ES and add the Automation Servers in the usual way.

2. Create a New Domain on the ES

   • Navigate to Control Panel > Domains.

     

   • Click Add, assign a meaningful name to the Domain.

     

   • Select the ASs that will share this Domain with the ES.

     

   • Click Create.

Note: The new Domain will be visible when reviewing the ASs, but nothing will appear in the Domain folder on an AS.

3. Set the New Domain as Default (Optional)

   • Right-click the Domain and select Set as Default Domain.

                          

                    

     • Repeat this step on each server.

4. Verify ES IP Address

   • Ensure the ES IP address is correctly configured on all ASs.

     

     

5. Create User Groups, Users, and Workspaces

   • Set up the necessary User Groups, Users, and Workspaces for the new Domain.

6. Restart the ES and Log In

   • Log off the Workstation.

   • Restart the ES.

   • Log back in using the new Domain credentials.

     

7. Log In to ASs

   • Use the new Domain credentials to log in to each AS.