Building Automation Knowledge Base

Issue An error is received, comm port is not enabled when trying to apply the 2nd generation xdriver file to comm2 on a BCX. Environment Continuum 1.9x BCX4040 Xdriver Cause Typically comm2 is set to mstp. Trying to apply the Xdriver file to the comm port thinks it already has the port applied and renders the error. Resolution Pull the battery connection Power off the controller which sets the port to autoset Power up the controller Set comm2 to xdriver and apply the file and no error is received -If this still doesn't work then update the firmware, it may resolve the issue If this does not resolve the issue try Clearing Database Backup from the controllers webpage and reload.

Issue The Webclient Pinpoint installation generates an error 'Object doesn't support this property or method'  when attempting to access a graphic for the first time from Internet Explorer. Webpinpoint may also try to keep installing. Environment Windows XP Windows 2003 Continuum 1.9x Cause Occasionally permission issues on a PC may cause the webclientpinpointsetup.cab not to copy to it's installation folder. Resolution Search the webclient PC hard drive for the file webclientpinpointsetup.cab (On the CD or Zip file - Continuum>Misc folder) Copy it to c:\program files\webserver\redist folder. Launch a graphic and then pinpoint will install properly

Issue MFC error on util.dll on Continuum startup or Continuum won't start when using an Hewlett Packard PC even though Antivirus software isn't installed and the Windows Firewall was turned off during Continuum installation. One of the symptoms of the interference of password protection software is to prompt to save passwords through a form. The Continuum database initialization has passwords, and a form with an image surrounded the database initialization dialog box. This made the dialog box look different than normal, and was the key that it was interfering with Continuum's normal operation. Product Line Andover Continuum Environment XP SP3 Windows Server 2003 Windows Server 2008 Cause HP Protect Tools are installed and interfering with the operation of Continuum Resolution Uninstall HP Protect Tools and reinstall Continuum. Disabling HP Protect and reinstalling did not correct the issue. There is a potential for other protection tools like Norton's password protect, McAfee Security Suite or a number of other password protection software that could interfere with the Continuum install.

Issue Switched out IOU Module AC1Plus without powering down CX controller. Environment Continuum Cyber CX 99xx controller IOU Module AC1Plus Cause Switched IOU module with a new module without powering down the CX controller. Cannot hot swap out IOU modules Resolution Follow 'Replacing or Adding I/O Modules' section on page 26 located in the I/O Systems Reference Manual. Power down CX controller Replace IOU module

Issue Receive error 1001 when installing Cyberstation or Webclient Environment Continuum Cyberstation Webclient 1.9x Windows XP SP3 Windows Server 2003 Windows Server 2008 Windows Vista Cause Windows application viewer is full Resolution Clear the Windows application event view log. See the following link or the lettered steps below. Open Event Viewer (Start>Run>Eventvwr or Go to Administrative Tools>Open Event Viewer) In the console tree, click the log you want to clear. On the Action menu, click Clear all Events. Click Yes to save the log before clearing it. Click No to permanently discard the current event records and start recording new events. Install Continuum

Issue Error "Continuum is already running" while trying to start Continuum. Environment Continuum 1.91 Windows XPsp3 Cause Continuum was not gracefully shut down, which left some services running. Resolution Reboot PC which will terminate all services or use Continuumprocesses.exe in the Continuum folder If this is an upgrade ensure that the database has been updated prior to starting Cyber with the transferred database Make sure the Workstation initialization was completed prior to starting Cyber.

Issue How to use two door readers on one input. Environment Continuum Access Controllers AC1 AC1Plus ACX78x ACX57xx 9702 Cause Trying to use two door readers on the same input without interface to handle two signals. Resolution KIM board was designed to handle two door readers on the same input. Search customer Iportal for "KIM" for part number KIM 01-0009-059

Issue Outlook needs to be running before Continuum is started for email of alarms to work when configured to email alarms Environment Continuum 1.xx Windows all versions Cause Outlook was not started and/or Continuum was not configured for email alarms when Continuum was started. Resolution When enabling alarms to be emailed, Outlook (full version) has to be configured and up and running before Continuum is started.

Issue Is one access vendors card with Wiegand 26 bit output the same as another vendors Wiegand 26 bit output? Environment Continuum 1.xx Access Control Cause Replacing access card reader. Resolution When replacing access readers follow the manufacturer’s installation instructions for that particular reader. Wiegand 26 bit output type is a standard so that output will be the same.

Issue Do workstation programs disable when Continuum user logs off? Environment Continuum 1.xx Windows xpsp3 Cause Program disabled and it was questioned as to programs disabling or not when Continuum user logs off Resolution Continuum workstation programs do not disable when user logs off.

Issue Is a controller shipped from the factory with the latest firmware revision supported in older versions of Continuum? Environment Continuum 1.xx Cause Running an older version of Continuum (1.74sp2) and bought a new Netcontroller II, that has 2.10000xx for a firmware version. Resolution Please refer to the Continuum Compatibility Matrix for Continuum versions and Controller firmware versions. Andover Continuum Software and Firmware Compatibility Matrix Versions 1.94 SP1 Example: Running Continuum 1.74sp2, first Continuum version to support the Netcontroller II 9680. Bought a new Netcontroller II 9680 and the current version of Continuum available is 1.92. The firmware installed on the controller (2.10000xx) is the latest available, and for older installations of Continuum you would need to down rev the firmware a version support per the Continuum Compatibility Matrix and in the instance of 1.74sp2 that would be 2.00000xx.

Issue Cyber 1.82: 9400: Infinet commports 1 and 2: what happens if he surpasses the threshold of 127 per commport for infinet. Currently he has one commport that has 14x controllers on it. Wants to move some controllers to a different port. Product Line Andover Continuum Environment Cyber Station Version 1.xx CX9400 controller. Various versions of I2 controllers. Cause Reached the max controller limitations a single comm port. of 127 per port. Resolution Get a Current Database Backup and create dmp files as needed. Go offline editing Change the serial numbers of the original controllers to a false serial number. Manually create all the Infinet controllers on the new destination commport assigning them the same or available Infinet ID as the controller that is on the original commport but a false serial number. Drag and drop copy all the points and programs from the original controller to the new controller. Verify that all the points and programs were correctly copied and are intact. Then go into the new controllers and change their serial numbers to what the serial numbers of there originating controllers were. Then move the physical infinet connection from the original commport to the new commport. Next go back to online editing. At this point you should see all your infinet controllers come back on line. Reload the controller that previously owned the Infinet controllers Reload the controller that how owns has the Infinet controller Finally reload the complete site. This last step is essential to ensure that there are not lingering handle conflicts. It is important to note that any controllers that are referencing points in the relocated controllers will have to have these object references verified and repaired in cases where the references have been lost.

Issue Question about what causes table modifications in the ContinuumDB Environment CyberStation 1.74 SP2 Windows XP pro SP2 SQL Cause Table modifications to the ContinuumDB take place when the database is updated. Resolution Table modifications to the ContinuumDB are normal as seen in the DatabaseUpdate.txt file in the Continuum installation directory. (typically c:\program files\continuum) Tables and other database components can also be modified directly by using SQL Management Studio or Enterprise Manager, but these are unsupported unless specifically directed by Product Support. Direct editing of the database can cause data corruption or unexpected results and cause the database to not function properly. (i.e. 'Error reading database table' or 'Attempt to create duplicate database row') SQL Profiler can be used to try to target the issue by running SQL profiler at the time the issue occurs and correcting it but if that fails then recreating and rebuilding the db is the only alternative.

Issue Pinpoint will not open on one workstation or some parts of a graphic will not work Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Due to Microsoft updates, file redirection and/or file corruption, Pinpoint will not open when the configuration / ini file is damaged or corrupt. The points or the whole controller may need to be reloaded. Resolution Shut down Continuum Open MS Explorer Path to C:\WINDOWS Delete Pinpoint.ini Start Continuum (Starting Continuum will recreate the file) Ensure that user account control slider is turned off and/or Write/Read permissions are granted to the C:\program files\Continuum folder Reload individual points or reload the entire controller(if the issue is isolated to certain points) If these steps do not work, Go to Windows Control panel and uninstall/reinstall Pinpoint

Issue When viewing access events in NetControllers door object, error "ACX database fault".  Environment NetController with AC1 I/O modules NetController II with AC1 I/O modules Cause Error is due to the Door Switch, on a dual-reader door, being wired to the Exit reader I/O module. I/O channels on the Exit reader I/O Module should not be used for Door control. Resolution Rewire the Door Switch to the Entry reader I/O Module. For an example of the correct wiring of a dual-reader door’s Door Switch, please see page 149 of "IO System Reference Guide".

Issue EventEnrollments monitoring  Modbus RTU XDriver points do not trigger when the monitored point value changes. The point values on the Infinity side of Continuum update but the BACnet side does not reciprocate this change. EventEnrollments monitor the BACnet point value, with no change in this value there is no Event transition. Environment BACnet bCX1-CR (4040) with Modbus RTU XDriver installed. Cause When a Modbus poll is initiated, the request goes into the Object Management System (OMS) running in the controller. The OMS requests the data from the XDriver software that then polls the Modbus device and passes the results back to the OMS. The OMS only pushes the value back to the requestor and does not send it to the corresponding BACnet point in a 4040 type controller. Resolution Using a Plain English program; mirror the XDriver points to other numerics and now use these mirrored numerics as the monitored objects in the EventEnrollments.

Issue Controller stuck in site code validation Environment CyberStation 1.92 NC2 - CX9680 ACX2 - ACX57xx NC1- CX99xx Cause 1. Reload of the controller did not complete successfully due to logged in user's lack of permissions. 2. No primary/secondary access server configured. Resolution Reset user's permissions to unlock all operations Configure Cyberstation for primary access server Verify SystemStatus goes to normal

Issue What are the Output ratings on a Digital Output for B3-920 Environment Bacnet MSTP Cause Datasheet Resolution Digital Outputs 8 single pole single throw (SPST) Form C relays (Any two consecutive Form C outputs can be configured as one Form K Tri-state) Output Rating Maximum 3A, 24VAC/VDC, ±1500V transients (Tested according to EN61000-4-4)

Issue Can controllers running with FTT Lon communicate with controllers running 485 Lon? Environment NC1 - CX9900 NC2 - CX9980 Cause Question about whether the type of LON bus (FTT/485) affects communications at the IP level Resolution The NC1/NC2 and its IOU modules must be of the same type (FTT/485) but this does not effect communications between the NC1/NC2s at the IP level

Issue Upgraded site to Continuum 1.91, now get %N and %D in AlarmEnrollments Environment Windows Server 2008 SQL 2008 Continuum 1.91 Keywords %D %N Cause This is a known issue in Continuum version 1.91 Resolution Contact PSS for the %N %D hot fix file. If using Continuum 1.90, Apply SP1 and then follow these steps: (1.91 and above contains the fix, but may still need the steps) Close the workstations Reboot the server Initialise the database making sure you have Enhanced Alarm Logging and Enhanced Alarm Delivery ticked Initialise workstations Reload all controllers Clear any old alarms and test by creating a new alarm They should now display the correct text.