Building Automation Knowledge Base

Issue Is there a Fiber Optic option for the Continuum IO bus Environment Continuum CyberStation Netcontroller I Netcontroller 2 Cause Need to run IO bus between buildings Resolution There is no Fiber Optic option for the Continuum IO bus.  The only option would be to put individual Netcontrollers in each building.

Issue ACX5740 controller going on and offline when the WebClient Cyberstation is started Environment LAN System CyberStation 1.90 WebClient Cause Both the regular CyberStation and WebClient CyberStation were configured with the same ID information Resolution Reconfigure the WebClient CyberStation with unique ID information

Issue Is SQL 2000 Server with SP4 compatible with 1.91 CyberStation Environment LAN SQL2000 SP4 CyberStation Cause Is SQL 2000 Server with SP4 compatible with 1.91 CyberStation Resolution Yes SQL2000 Sp4 is compatible with CyberStation 1.91.  See Exchange online for current Andover Continuum Compatibility Matrix

Issue Endura 2 Integration in Continuum V1.92.  Having issues with VideoLayouts not showing the video properly but displaying the date and time properly. Environment CyberStation 1.92 Endura Video Cause Revision incompatibility Resolution See document "Andover Continuum Software and Pelco Video Compatibility Matrix" for video products that can be integrated using Andover Continuum’s video features.

Issue Firmware downgrade for ACX5720 controller failed. Environment Continuum ACX 5720 Continuum Cyberstation 1.74 SP2 Cause Firmware downgrade failed to load Resolution Network issue: Turned off firewall and firmware downgrade was successful

Issue Upgrade of Continuum displaying error "C:\program files\continuum\userprofiles\xpress.mnu" unable to locate Environment Continuum Cyberstation Cause Upgrade of Continuum software was unable to located a custom menu file. Suspected file was not in specified location. Resolution Once logged into Continuum. Edit workstation Select Preferences tab Select "The File name of the menu" Browse for location of the Custom *.mnu  OR select default location "C:\program files\continuum\userprofiles\Continuum.mnu" Note: if the patch on the previous installation was non-standard, then save off a different Continuum.mnu, point all the buttons to the new path, save it and then point all the Cybers to the new Continuum.mnu

Issue Random no response from access server invalid attempt events showing up in event view Environment Cyber 1.74 SP2 CX9900 Cause Network issues (router offline) preventing remote validation attempts from reaching the access server Resolution Make sure all routers are online. The may be an IP conflict with the controller. Disconnected the Lan cable from the controller and ping the controller IP, if there is a response then another device has that same IP.

Issue Where are release notes for Continuum Bacnet controllers located? Environment Continuum Bacnet BCX4040 B3-865-V B3-866-V Cause Bacnet firmware release notes location Resolution Release notes for Continuum Bacnet controllers are located on Exchange Online. Download Bacnet Firmware Release Notes

Issue How to stop Controller Offline alarms from being generated if a controller is going to be offline for a significant period of time. This can be for planned maintenance or scheduled network outages on the site. Environment Cyberstation alarms, All versions. Cause Building maintainers or operators may want to disable controller offline alarms, but as the Offline alarm detection is built into the product there are no Alarm Enrollments to disable individual controllers. Resolution You can not disable the inbuilt Controller offline alarms from one controller or a network but still receive them from others. Use the Delivery tab to define which workstations you require the Controller offline alarms to go to and removing all recipients will mean no alarms are generated. If a controller is known to be offline and will remain offline for some time, then edit the controller and put the controller "Out of service" and clear out its IP address (0:0:0:0). This will stop alarms coming from this controller and any unwanted network traffic from being sent to it.  

Issue Cannot get a new B3-866-v controller to come online Environment Continuum BACNet MSTP device Cause Using a 250 Ohm terminator on the MSTP bus Resolution Replace 250 Ohm terminator with the correct 120 Ohm terminator on each end of the bus If the b3 will still not come online and other controllers are, disconnect the mstp bus and wait 10 seconds and reconnect.

Issue When trying to connect to a RAS Dialup the system gets to the Authentication Notify stage and then disconnects Environment Windows XP Remote dialup RAS CyberStation, modem Cause The baud rate of the modem in the PC does not match the baud rate of the controller's commport Resolution Hard set the baud rate on the modem on the CyberStation to match the controller's commport

Issue When trying to access PinPoint graphics across the LAN or on a network share you get a Pin file cannot be found error Environment CyberStation Windows XP Graphics PinPoint Cause Problem with the Windows DNS server.  Could not browse to the remote PIN file directory through Windows by computer name. Resolution Hardcode the IP address in the file path in the PinPoint Options Have the IT group determine what the problem is with the DNS server Edit the Hosts file in the Windows\System32\drivers\Etc directory and add the computer name and IP address to the file.

Issue Temperature inputs not reading the correct values Environment Cyberstation IOUs Controller Cause Bad input Bad controller Bad sensor Resolution Replace sensor with a 10k ohm resistor.  Temperature input should read roughly 77°F or 25°C.  If it does then the problem is with the sensor.  If it does not then the problem is either with the input board or that particular input itself.

Issue Cannot communicate to third party devices using the MODBus TCP XDriver or MODBus RTU XDriver. Environment CyberStation ACX5740 XDriver MODBus TCP Cause The MODBus TCP configuration point was not created Resolution Create the MODbus TCP configuration point following the guidelines in section 5.1.3 of the MODBus TCP guide

Issue How to convert a B4-920 to a BCX4040 Environment BACnet B4-920 BCX4040 CyberStation Cause How to convert a B4-920 to a BCX4040 Resolution ASCII export the B4-920 then modify the dump file to change from the B4-920 to the BCX4040.  Delete the B4920 from both the Continuum view and the BACnet view in Continuum Explorer. Import the converted dump file into the system.   Reload the new BCX and all it's child objects.  Execute a Find New BACnet Device to pull all the devices back into the BACnet view.  Execute a Send to DB on the BACnet side to pull all the objects in. NOTE:   Another option if you are running version 1.90 CyberStation or greater is to change the model number through the controller editor in Continuum Explorer.

Issue What does error 1808 mean in a controller error log Environment Controller Continuum Cause The controller tried talking to another controller but could not because the other controller was offline. Resolution Determine why the controller is offline and the error will go away

Issue Continuum Add-On Software products and support contacts Environment Continuum Continuum Reports Suite Continuum Archiver/Archivers Continuum Elevator Control Continuum Bioscrypt Integration Video Monitor For Third Party Video Systems Continuum Guard Tour Center of Excellence (COE) Cause Continuum Add-On Software products and support contacts information. Resolution Please forward Continuum Add-on Software support requests to COE.Support@buildings.schneider-electric.com The Reports Suite software can be downloaded here: https://ecobuilding.schneider-electric.com/search?documentUUID=e040ce9b-7114-4cbc-b9cc-bcde73a6d64e&title=Continuum%20Reports%20for%20CyberStation%20v1.81%20and%20v1.82%20Add-on%20Software Internal note: In bFO the Care Team to which PSS will De-Escalate case is the NAM_BLD_COE_ADV Care Team.

Issue Will a Power Supply PS 120/240 AC 85 work with a Netcontroller 1? Environment CX 9900 CX 9901 CX 9940 Cause Verifying power supply compatibility Resolution The PS120/240 AC 85 model power supply will work with CX 99xx model controllers.

Issue Is IPv6 supported with Continuum Netcontrollers? Environment BCX 4040 BCX 9640 9680 ACX57xx Cause IPv6 compatibility with Continuum Netcontrollers Resolution As of today, 3/21/2013, Continuum controllers do not support IPv6. There are no plans at this time to implement IPv6 into Continuum controllers.

Issue The Network Service account doesn't show when searching by using the Find button in webclient dcom configuration. dcomcnfg is used to set permissions for the network service for components in webclient and by default the wrong context may be selected. Environment Webclient 1.8x Webclient 1.9x Windows Server 2003 Windows Server 2008 Cause When using dcomcnfg (DCOM configuration) the context of the search for the user account is not correct, so the account isn't found when using the Find button. Resolution   Start> Run>dcomcnfg Select one of the 4 components to configure Select the security tab Select the Customize radio button and select Edit In the Launch Permissions dialog select the ‘Add’ button In the Select Users, Computer or Groups dialog select LOCATION Select the PC name of the webclient PC and click OK Click on Advanced and select Network Service and add Local Launch and local activation Repeat this for the other 3 components.