Access Event messages that say, "Access Mode NoDatabase"

[Product_Support]

Issue

Access Event messages are showing that are say, "Access Mode NoDatabase." What does this mean?

Environment

Access Server

Cause

This means that the controller cannot get to the personnel database to validate a personnel record. 

Resolution

Generally this means that the controller has lost its personnel database and needs to be reloaded. Note: When you are in No Database mode your personnel records will be validated based on of how you configured the door to validate while in No Database mode.