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Label: "andover continuum"

View in: "Building Automation Knowledge Base" | Community

2197 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue "Helix YUV Codecs (remove only)" shows up under Windows "add/remove programs" after Continuum is installed. What is this and is it part of Continuum? Product Line Andover Continuum Environment Continuum Cyberstation 2.02 and earlier Windows Cause A Continuum Cyberstation installation brings with it several additional programs in order to run properly. These can be seen in the "Add/Remove Programs" interface. These programs may remain installed even after an uninstall/upgrade of Continuum. Resolution Helix YUV Codecs is part of the Continuum installation. The installation file is "yuvcodecs-1.2.exe" located on the CD in "..\Continuum\ISSetupPrerequisites\{1D2652A6-D9B2-43ED-8009-987E762962A2}". The Codecs install is part of the SVG viewer program for WebClient graphics in Continuum 2.02 and earlier. This was removed from the Continuum 2.03 installation. If desired, this program can be removed if it is no longer in use.

Issue When trying to reload a B3867 controller or add log arrays to existing points, a memory error is encountered. Product Line Andover Continuum Environment Continuum 1.xxx B3867 Cause A memory allocation defect that was found in the -V versions of the controller was fixed in drop 51 of the -V firmware. The same issue was resolved in drop 64, but was not listed in the release notes. Resolution Update the B3867 version to the drop 64 rev.

Issue What address to use to email/SMS alarms from a SmartStruxure Server, Xenta controller, or Vista to a cell phone Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Automation Server Enterprise Server Email, SMS, Text Alarms Cause Vista and SmartStruxure are only capable of sending out SMTP email alarms; however, it can accomplish a "paging" or SMS functionality by sending emails to mobile providers' default email addresses. Resolution For the following services use: T-Mobile 0123456789@tmomail.net Virgin Mobile 0123456789@vmobl.com Cingular 0123456789@cingularme.com Sprint 0123456789@messaging.sprintpcs.com Verizon 0123456789@vtext.com Nextel 0123456789@messaging.nextel.com AT&T 0123456789@txt.att.net 0123456789 = the 10 digit cell phone number When setting up the "From" email address in the Server Setup, it needs to have an @xyz.com for example, at the end of the from address to allow the text message to go through. Note that these addresses could change and you should consult your service provider for details.

Issue How does Continuum synchronize a person's current area across controllers and what happens if a controller is offline at the time of synchronization? Product Line Andover Continuum Environment All Continuum controllers that support physical access control CX9900 CX9702 CX9680 ACX5720 ACX5740 Cause Understanding the synchronization process can help with troubleshooting issues. Resolution Upon processing a valid access at a door the controller sends out a Personnel Update message to all peers controllers as well as down its Infinet for the benefit of ACX7xx field devices. Note that the message is sent out to ALL controllers that have been taught regardless of whether they are doing access control or not or whether they contain a distributed copy of the personnel object. The update personnel message includes the following information The time the update message was built The ID of the door where access was granted The handle ID of the personnel object that was granted access at the door The handle ID of the area the person was granted access to The time access was granted Upon receipt of the message, the recipient controllers performs a find by ID of the personnel object, if found the object’s current area is updated otherwise the message is discarded. The recipient controller must acknowledge receipt of the message, if it does not, the sending controller retries 3 times, if a controller is offline and misses the update the corresponding record in its database will be stale, this in turn may cause entry-egress and/or anti-passback not to operate correctly until the next update message is received.

Issue How can a Continuum and a Schlage AD Series integration system be configured to unlock different doors, on the same controller, on different time schedules? Product Line Andover Continuum Environment Continuum Schlage Xdriver Schlage AD Series locks Cause The documentation states, "Unlock schedule is supported, only one schedule point per controller." Resolution There is only one door unlock schedule allowed per controller. You must use the xDriver point. Therefore, there is no way to unlock different doors, on the same controller, on different time schedules using the door force unlock schedule on the door editor options tab. However, you can create additional schedules, but instead of attaching them to the door unlock schedule, the schedule will trigger a PE program and toggle the door permanent unlock attribute. Be aware that the PermanentUnlock Clear event is not captured. If this method is used, the customer could only see the permanent unlock event and not the Clear event.

Issue How can the content of an email or pager alarm message be edited? The message is too long to display correctly on a pager. Product Line Andover Continuum Environment Microsoft Windows XP Microsoft Windows 2003/2008 Server Microsoft Windows 7 Microsoft Outlook Cause Alarm messaging can be customized or truncated for display in a pager, where the number of characters is more limited. Resolution Go To C:/Program Files/Continuum or C:/Program Files (x86)/Continuum if using a 64bit OS Open Normalemail.txt or Normalpager.txt Edit the file in this format: Email On Alarm : Continuum Time : <\date> <\time> , Name : <\name> , Value : <\value> , State : <\state> , Message: <\message> , THIS IS THE body of the EMAIL I RECEIVE Email On Alarm : Continuum Time : July 21, 2010 03:12:53 PM , Name : Danet\da9900two\testnum , Value : On , State : Alarm , Message: Error ,

Issue When reloading controllers, Continuum reports the following error: "An error occurred while installing the directory service." Product Line Andover Continuum Environment Continuum Alarm Points Cause A Continuum object is referencing a point in a controller that is offline or that requires a reload. Resolution Either reload the controller that owns the referenced point, or restore communication with that controller.

Issue How does a controller get an alarm into the database when using the Enhanced Alarm Logging feature of CyberStation? Product Line Andover Continuum Environment Cyberstation Cause Continuum Alarms are configured in the Netcontrollers and Infinet-controllers at each site. Only the CX Controller sends alarms to the Cyberstations once a point in the Controller surpasses its threshold and goes into an alarm state. The CX Controller then uses an internal algorithm to determine which CyberStation will log the alarm. Resolution The alarm is sent to the first (Non "0" Network ID) Cyberstation on its list of known devices. If the controller does not get a response from this workstation that the alarm was logged, it will try again three more times. If the workstation still does not respond to the controller, the controller will flag this workstation as offline in its internal controller database. It will then move to the next workstation in its list until it finds a workstation that is online and has logged the alarm successfully. If no workstations respond to the controller, the controller will buffer the alarm internally until it can find a workstation that is online. If the workstation is online, the alarm will be logged to the Continuum Database and then the database will notify the Workstation that the alarm was logged successfully. When the workstation gets this notification from the database that the alarm was logged, it will in turn send a notification to the CX controller that the alarm was logged successfully. Next, the controller will send the alarm to all recipient workstations for this alarm. When the controller is sending the alarm to the other recipient workstations it will follow the same logic and try to send it three times to each. If for any given recipient workstations the controller does not get a response that the alarm was received the controller will flag that workstation as offline internally and not try to send the alarm to that workstation again.

Issue If only Cyberstation was installed, but Webclient is needed will installing Webclient over the top work? Product Line Andover Continuum Environment Webclient Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause At times a Webclient install is needed but a Cyberstation installation was done. Resolution Trying to install over the top will not install the needed web components. The recommended installation of Webclient when Cyberstation has been installed first is as follows: Uninstall Cyberstation Reboot Install Webclient Run the following command after the install to re-register .NET framework with IIS. C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i

Issue Need the ability to identify controllers on a network and in a database Product Line Andover Continuum Environment Continuum Infinet Bacnet Cause Controllers have an internal model type number reference that can be used to identify which controller is in use on a system Resolution Here's a list of most of the Continuum controller types and their associated numbers Network Controllers Types 9001 1 9200 6 8000 7 9300 18 AC256P 19 9400 22 9410 32 9900 42 9940 44 9924 50 b4920 52 9702 53 bCX9640 55 bCX4000 56 bCX4040 58 9680 61 5720 63 5740 65 Infinity Controller Types 800 2 810 3 850 4 851 5 853 7 890 8 700 9 891 10 892 11 920 13 780 19 865 23 866 24 867 25 701 28 781 29 i2850 40 i2851 41 i2853 42 i2865 43 i2866 44 i2867 45 i2920 46 i2800 47 i2804 48 i2810 49 i2814 50 i2608 51 i2616 52 i2624 53 i2885 54 i2886 55 i2887 56 i2888 57 i2889 58 Bacnet B3 Controller Types b3850 59 b3851 60 b3852 61 b3853 62 b3920 63 b3865 64 b3866 65 b3867 66 b3885 67 b3800 68 b3804 69 b3810 70 b3814 71 b3608 72 b3624 73 b3887 74

Issue What is the startup process for i2 and b3 controllers. Product Line Andover Continuum Environment i2 Infinet controllers b3 BACnet MS/TP controllers Cause Startup and battery/ flash backup information required. Resolution On start-up an i2 or b3 controller will try to restart from the RAM if it contains valid data, programs continue from the last line, point values and logged data & alarms are retained. If the RAM checksum is not valid or the RAM backup battery is not connected (tag not removed) then it will try to do a Cool Start, copying over the Flash memory to RAM and starting all programs from the first line. Logged data, current values and alarm status is lost. You can check the validity of the flash memory using the ACCLastBackup and ACCStatusBackup, these should give the time/date of the last backup to flash and its current status e.g. backup valid or backup required. Otherwise if there is no valid flash the controller will cold start and require a reload from Cyberstation.

Issue Enabling Extended Log with third party trend logs crashes the Continuum Workstation. When extended log is enabled, an accdataservices error may be received after a period of time. Product Line Andover Continuum Environment Continuum 1.94 SP1 Windows XP, Server 2003, Server 2008 Windows 7 BACnet Cause Some Third Party Equipment has built in trend logs. Even though these logs may not be needed, they are configured by default and may not be able to be deleted. When the trend log buffer is full, they try to send the buffered data down to the Cyber and SQL server. An AccdataService error can generate because the Event enrollments and event notification was not configured. Resolution Disable or disconnect the 3rd party device Edit the Trend logs and set LogInterval, RecordCount RecordsSinceNotifcation and RecordsDownloaded to 0. This will stop the trend log from downloading to the database.

Issue Continuum ODBC Data Source does not appear in Windows ODBC Data Source Administrator. Continuum is operating normally in spite of this. Product Line Andover Continuum Environment CyberStation Windows 7 Cause Multiple possible causes Windows issue Known Continuum issue in 1.94 running in 64 bit machine. Resolution See Microsoft solution: System DSN Entries Do Not Appear in ODBC Data Source Administrator (odbcad32.exe) Continuum ODBC System DSN is not created on x64 Bit systems A workaround is to run c:\Windows\SysWOW64\odbcad32.exe and the Continuum ODBC is available.

Issue Error when creating Event Notification Template Error "An error was detected during the creation of a remote refresh cached object Unable to find an object in the database" Seen when creating the EventNotification Template Product Line Continuum Environment Templates Event Notification Cause Error "An error was detected during the creation of a remote refresh cached object Unable to find an object in the database" Seen when creating the EventNotification Template and modifying Ack Required or Priority before pressing "OK" Resolution The error is not always seen but a simple work around is to press "OK" before editing the template. Then re-open and modify the template as required - This issue has been reported to engineering and is being evaluated for correction in a future revision NOTE - This was a minor issue and was fixed by version 1.94

Issue The Continuum icon in the system tray does not respond to a right click when attempting to logon to Cyberstation via a remote desktop connection. Restarting the Cyberstation application will temporarily correct this issue. This problem is usually found when multiple remote machines are accessing the same Cyberstation workstation via Remote Desktop. Product Line Andover Continuum Environment Microsoft Windows 10 Cause Windows Remote Desktop behavior can be affected when several RDU hosts whose screen resolutions are not the same and connecting to a remote workstation. Resolution Ensure the various machines accessing Continuum Cyberstation over Windows Remote Desktop use the same windows resolution aspect ratio.

Issue Is the Personnel Import Utility (PIU) included with Continuum or is it add-on software? Product Line Andover Continuum Environment CyberStation Cause The PIU is sometimes confused with the Personnel Data Importer, which is add-on software. Resolution The Personnel Import Utility is part of the Continuum system but must be enabled in the CyberStation key before it can be used. The key must have the -D (Data Exchange) option in order for the PIU to work.

Issue Collecting String data from third party BACnet systems where they do not support BACnet String Objects Product Line EcoStruxure Building Operation Environment Third Party BACnet systems Continuum Text/Strings Datetime Cause BACnet String and Date (characterstring-value and datetime-value) objects are not included in some BACnet systems eg. Continuum. Continuum supports these objects types in a proprietary manor but not as BACnet objects, therefore these values cannot be simply collected by EBO Resolution A simple method of collecting text strings from Continuum is to convert each character to its ASCII equivalent number, then pass these values via BACnet Analog Values, then convert back to a string in EBO The simplistic PE program below shows conversion of the first 8 characters of "String8Character" Object to 8 Analog Values "StringChr01-08", these are collected by EBO The Script Program below converts the Analog Values back to a Text String

Issue Error when Starting CyberStation: "Continuum Server - OMSInit failed" Product Line Andover Continuum Environment Cyberstation Cause The most common reasons for this are listed below: After installing a new database the workstation was not initialized The IP address is not configured in the workstation. The Upgrade procedure was not followed and the database was never updated The Folder specified for the CyberStation already exists in the DB Resolution To resolve based on the cause above: Initialize the workstation by clicking on the Workstation button during the installation process. Configure the IP address in the workstation (load a network card) Go back and update the database Delete the folder from a second WS (if possible) or specify a different folder name.

Issue The following errors are in the Windows Application Event Viewer: Email, Failed to send email - MAPILogonEx failed in InitSession function!, Result is 80040111 Email, Failed to send email - Email (MAPI) initialization failed in InitSession function!, Result is 80040111 Email, Failed to send email - InitSession failed in CACEmail::Init, Result is 80040111 Product Line Andover Continuum Environment CyberStation 1.9x Cause If the errors are only logged on startup of CyberStation then they are not likely an issue. However, if these are being logged more than just on startup they may indicate other issues, such as RPC errors. Resolution If you are not emailing alarms these errors may be able to be stopped. Run a listview [1] of all EventNotifications and display the AlarmOptions attribute. Check if the word email shows up. Edit the EventNotifications where it does show up and remove all emailing from the Actions tab. CyberStation creates some of these EventNotifications in the templates folder and they are setup for emailing by default.

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