Building Automation Knowledge Base

Issue Running reports on Extended Logs shows no data Environment Continuum system Cause Possible Causes: Other programs currently running extended logging (pre-1.7x style). Time sync errors Cyberstation preference is set to false Resolution Check that you do not have programs running that are performing extended logging the pre-1.7x style. Any programs that were used for extended logging should be disabled or removed. Check the Continuum Error Log listview and see if there are time sync errors. A difference of more than 5 minutes between the Master controller and the Cyberstation will stop extended logging from working properly. You will see an error indicating that the time difference has been exceeded. Ensure the Cyberstation preference is set to True Download Extended Log Data from Controllers on the LAN(RAS) If it was set to false, Stop/Restart Continuum Run List views of all points, (inputs, outputs, numerics) Example: In Explorer, Go to ListView> Listview_Infinity Inputs > Edit Click Columns> Add a Column Add ExtLogEnable Check Off Edit box Click Apply then the General Tab Run the listview Select Edit> Select All Select Object> Set Attributes Select ExtLogEnable, For Value type in True and Click OK, OK Select View> Refresh list and the attributes are set to true Repeat this for Outputs and Numerics Wait for awhile beyond how often you are logging your points. Run reports to verify data is being logged. NOTE: Occasionally, after an upgrade, you may need to set all the extended log enable attributes to FALSE FIRST and then to true again for inputs, outputs and numerics to get them working. Data may have been logging and then stopped. The data range requested in the report doesn’t have data, but there is data in the database. Here are some tips on verifying the data in the database. Using Enterprise Manager Use Query Analyzer against the Continuumdb Select * from extendedlog Using OSQL Go to a command prompt Enter in osql –Uandover97 –Ppyramid97 –S then enter (this assumes default user and pw, change if needed. –S needs to be followed by your server name Once you hit enter you’ll be brought to the 1> prompt At the 1> Prompt hit the Enter key 1> select * from ExtendedLog Type Go the Enter If values are returned, then extended logging is working. Type quit (to exit OSQL) Type Exit to close the DOS window

Issue This is a detailed explanation of extended logging gaps, performance and load balancing  Product Line Andover Continuum Environment Continuum Windows XP Windows Server 2000 Windows Server 2003 Windows Server 2008 Cause System overloads Slow server and/or server crashes Server CPU Usage running at high percentage rates Low Physical Memory Available Gaps in Extended logging data Resolution This article discusses factors that need to be considered when extended logging is being used to log a large number of points. There are too many variables involved in the Extended logging engine to place specifics on the number of extended logs that can be used. Performance will be contingent on many hardware, software and configuration variables. It is best practice to make one configuration change at a time and wait for the results prior to making an additional change. The SQL server version will affect extended logging performance There are limitations to different versions of SQL server.  For instance, MSDE has a 2 Gig limit and if this is exceeded, it will cause corruption in the database and the database may have to be rebuilt. SQL Standard and Enterprise versions allow a certain number of processors and RAM to be utilized by SQL. This is a link to Microsoft’s web site that compares the versions. http://www.microsoft.com/sql/prodinfo/features/compare-features.mspx PC hardware such as hard drive access times, RAM amount and speed as well and CPU speed and quantity of processors will directly affect extended logging performance. While always at a minimum following the hardware requirements in the Continuum Cyberstation installation manual, there are times when more processing power and memory are needed. Sites that are performing large amounts of extended logging are definite candidates to consider going beyond the recommended hardware requirements. While 64-bit machines are not supported for running Cyberstation software [before v1.94], they can be used to increase performance on SQL server side. One benefit of using a 64-bit OS and SQL2005/2008 64-bit versions is increased memory capabilities and well as the ability to have several processors. Server hard drives with faster read/write capacities can also be improved. Sites that fall under some of the items discussed below should consider the benefits of faster servers to better handle their Lan site communications and data storage needs. How many Cyberstations are being used? As a general rule, we do not recommend using 1 Cyberstation for logging greater than 2000 points. This does not take into consideration the logging interval. 1 Cyberstation as a stand alone could be overwhelmed by 2000 points if the points are configured at small intervals with a large number of entries. In the case of a LAN site with several thousand extended log requests, more than 1 Cyberstation may be needed for load balancing. What is load balancing? Load balancing was implemented to divide extended logging work among Cyberstations based on the overall number of log entries per hour. Each Cyberstation will be logging on average approximately the same number of entries per hour, but the number of points logged by each workstation may be different. The algorithm looks at the timestamp of the log and if it’s not logged for a specific Cyberstation within a certain timeframe + the Global interval then it’s offered up to the rest of the Cyberstations (pool) to load balance equally. How to identify gaps in data: Run a report for extended log data and you notice that the regular interval for points do not show based on the timestamps. Run the following SQL query to verify the data in the database select * from extendedlog order by datetime desc --Selects all logs in descending order Select top 5000000 * from extendedlog --Selects the top 5 million rows (adjustable) When gaps are identified, a number of steps may be examined to eliminate the gaps. Offline controllers will buffer data as long as they can, but if left offline for long enough then data could be lost as it is first in first out. Normally extended log data will be requested from the controller by Cyberstation once it has come back online and the data will be filled in from the most recent to the oldest data. Check the Continuum error logs. If there is a large number of errors being processed, this can contribute to a draw on needed resources on the system. Resolve the issues in the Continuum error log to reduce the resource overhead. Run Acctrace.exe for a period of time. This can often give some additional information about extended logging that is not reported in the Continuum error logs. Determine how many Cyberstations are being used for load balancing for extended logging. This can be done by verifying in the Cyberstation preferences setting. ‘Download Extended Log data from controllers on the LAN is set to True   To verify the number of Cyberstations being utilized in the database Run a query against the database. Select * from ExtendedLogReservation Observe the ReservationWSLo column, points are evenly assigned to a unique id Any new Cyber added to the pool of workstations for extended logging should be assigned within a couple minutes. Examine the Hard drive I/O subsystem According to SQL server performance data, it is recommended to have multiple smaller drives on a hard drive array as opposed to fewer larger drives for better access times. SQL settings Are any governor settings enabled? (MSDE has one by default) Determine the number of processors that are enabled on the SQL server itself. These need to be selected to be used. Is Boost SQL Server priority selected? If not, enable it.   If a database has moved to another PC or an upgrade was done SP_CHANGEDBOWNER 'andover97' must be run or it can cause db problems including extended logging to no work at all or only partially. SQL profiler can be used to examine if there are issues within SQL that could use specific tuning. For example, certain queries or stored procedures could be isolated that have high CPU usage. Help for using SQL Profiler can be found on Microsoft’s web site or from SQL admin literature. Truncating tables Regular maintenance of removing extended logs can increase performance by reducing the number of rows that the need to be read and inserted into the database. Extended Log Automatic Purge Interval (days) This is the number of days to keep extended log data in the database before purging it. Extended log data is stored in a single internal table, so purging the data after a specified number of days prevents this table from becoming too large. A value of 0 ensures that the data is never purged.  If performance is so bad that it is affecting normal operations it may be desirable to directly purge records from the database. (It is best practice to perform a database backup prior to any delete query.) Also, ensure there is a database backup if the data needs to be saved at various points in time.  This query DELETES all records greater than 3/10/08 14:43:00 from extended log table delete from extendedlog where datetime >= ‘2008-03-10 14:43:00.000’  Increase the interval that extended logs are retrieved in points with small interval times. A listview with the ExtLogEnable and ExtLogInterval columns added can be run for numerics, inputs and outputs to indicate which logs have an interval of zero or a small number for the interval. Increase the interval and reduce the amount to reduce the number of requests. Increase the general preference Extended Log Database Check Interval The interval at which Continuum will check the database for points that are enabled for automatic extended logging. It checks the extended logging table, and uploads the point data. The default is 5 minutes. Increase this Database Check Interval if the system is unable to process all extended logs requested in this timeframe.  Extended Log Maximum LAN Buffer Interval (minutes) This is the maximum time interval, in minutes, that CyberStation may check each controller on a LAN network for new extended logging data. This determines how long Cyberstation will allow the controller log to accumulate new data before downloading it. This setting reduces a small amount of overhead when set to a higher value, and allows more up-to-date extended logs when set to a lower value.  Examples: If this is set to 1 minute and a point is logged every 10 seconds then Cyberstation will wait one minute and download 6 entries for that point. If this is set to 1 minutes and a point is logged every hour, Cyberstation will only try to download the data every hour.  Increase the Extended Log Database Check Interval and stagger Continuum startup When it is necessary, enable logging on several Cyberstations for load balancing. If additional Cyberstations have been added and the system is still having trouble keeping up with logging demand, implement the following procedure. Increase the Continuum General Preference Extended Log Database Check Interval to 60 minutes Stagger the start up times of the Cyberstations to 10 minutes apart. Staggering the startups as well as extending the time should allow the load balancing to level off by enabling the load balancing engine to utilize all of the Cyberstation’s resources and disperse the processing. Adding several Cyberstations at the same time could potentially cause the load balancing engine to get into a race condition where it’s trying to reassign all the points at the same time while still logging data.

Issue CFR and User configuration to avoid Environment Continuum Cause When setting up a machine for CFR there are 4 selections on the CFR preferences editor located by right-clicking the Continuum Icon in the lower right icon tray. One of selections is "Force Different User Signoff" which is false by default. If you want to turn this feature on make sure that you have more than one user and the user has the necessary rights to perform the Signoff. The mere mention of Different user should be an indication that you need more than one user to use this feature.  Resolution If you do get caught in this state where you only have one user and have selected true and apply for "Force Different User Signoff" you will not be able approve the activity event. You will then need to forcefully shut down the machine and either restore the DB to a backup previous to enabling the "Force Different User Signoff" feature or Contact Product Support Boston. 978-975-9508

Issue Export personnel pictures from the database and create a report Environment Personnel records in a database Cause Exporting data from the database can be used for auditing purposes. Resolution Exporting personnel pictures from the database Run the List_AllPersonnel listview Select the personnel of the pictures that are needed Right click and select Send to> Text File Create or select a folder on the hard drive and indicate a file name (*.dmp) Click OK on, Are you sure you want to save these objects to a dump file? This will create a dump file of the personnel AND send the personnel pictures to the same folder To get a report of the list of personnel with their pictures Run the same list view from above Select the personnel you want Right click and select Export Selected Create or select a folder on the hard drive and indicate a file name (*.csv) If you need a report all of this on the same page Highlight the cell you want the picture in Select Insert> Picture> From File and navigate to the appropriate file

Issue Can the Personnel Manager be launched without using Continuum Explorer? Environment Continuum CyberStation Cause Require quick launch. Resolution Opening Personnel Manager without opening an existing personnel record. Create a button in the graphic to launch Personnel Manager. Edit the button in the Object Properties Action: Start Windows Program Windows Program: C:\Program Files\Continuum\Launch.exe Command Line Arguments: -C –SPersonnel –Offline “-FRoot” If you want to include a Owner folder location use the following arguments Command Line Arguments: -C –SPersonnel –Offline “-FRoot” “-Proot\FolderName” Result: This will launch Personnel Manager from the button on the graphic with no cardholder information configured.   Create a graphic and set it up to launch for the user upon login Create a button in the graphic to launch Personnel Manager. Edit the button in the Object Properties Action: Open object Object: Select a default cardholder to bring up in Personnel Manager Result: This will launch Personnel Manager from the button on the graphic to the cardholder selected.   Create a graphic button from the main menu that launches Personnel Manager to a specific cardholder If you have made any modification to the Main Continuum menu. Make a copy of the file before editing. i.e. the default is c:\program files\continuum\userprofile\continuum.mnu Right click the main page. Create a new hot spot or edit the Personnel hot spot according to instructions in the Configuration manual on Menu Pages. C:\Program Files\Continuum\Launch.exe -O -SPersonnel "-N\Cardholders\Test_Card" (Note:Cardholders is a folder) Result: Personnel Manager will open to that card   Launch the command line and use the Show command This is similar to option 2 except the button config is different In the Personnel button change the parameters to C:\Program Files\Continuum>cmdline Result: This will launch the Command line Type in Show Test_Card (some cardholder the user knows exists) Ex. R> show test_card Personnel Manager will open to that card   Change the Continuum Menu Personnel button that launches a listview to select a cardholder This is similar to option 2 except the button config is different Create a listview called Launch_PM In the listview place the following qualifier. (Name is like Prompt("Name is like", "*")) For the Personnel button configure the command and arguments lines to be: C:\Program Files\Continuum\Launch.exe -O -Slistview "-N\Launch_PM" Result: This will run the listview, the user can then type in the name of the personnel they know exists after the "*". The listview will find the user and then they can double click on the user in the listview to bring up Personnel Manager.  

Issue Filter an alarm listview by EventNotification Environment Alarm Listview Cause The way to do this is to create a listview of class AlarmEvents and put the columns you want displayed on the columns tab. Resolution To set up the filtering go to the Qualifiers Tab and under the database section select the checkbox "Advanced Database Qualifier". In the qualifier box you will need to type in the statement below EventNotificationClassID is like (put full path and name of the EventNotification here) id   You need to manually type the above in the qualifier box because if you use the wizard the attribute is not listed correctly.

Issue Infinity Schedule Standard days and exception days clarification Environment Infinity Cause Information on schedule Standard days and Exception days Resolution Schedule Standard days and exception days clarification When editing standard or creating exception days/range of dates it is important to understand what is really taking place here in order to avoid any issues. Standard days are recurring days from week to week. You can alter the week to week days if you want the same schedule week after week and also have multiple events on each day if desired. Exception days have a higher priority than standard days and once you assign an exception day or range of dates to a schedule you will be overwriting the standard day for the day/dates that your assigning to. For example... if you have a standard day of 8am-5pm and assign an exception day of 9pm - 10pm to one of the standard days, what will happen is that the date the exception is added to will have one event for that day of 9pm - 10pm. If you still wanted the 8am-5pm event as well, you would need to add that to the same exception list  

Issue Infinity controller error: 5363 when opening a schedule on a controller When attempting to apply changes or create a new schedule in a controller the error Infinity controller error: 5363 pops up. Environment Infinet Controller Cause Sometimes this happens when the Infinet controller has on an older version of firmware. Resolution Flash the controller to a recent version Test the schedule again.

Issue Templates cannot be changed for personnel because the option is grayed out in the Personnel Manager Environment Personnel Manager Cause This is an issue that was fixed in 1.82 and above. Resolution There are a couple of work arounds for this issue: Go into each template and select the Attribute data source tab Go to RefTemplate and change it from InheritFromTemplate to CopyFromTemplate Go back to the personnel and the ability to switch to other templates works The other option is to switch the Personnel Manager to False in the Cyberstation preferences to use the Personnel Editor. This is not an issue in 1.82 and above.

Issue With the BCX Controller you can use either the Comm 1 or Comm2 port for the Modbus RTU X-Driver or you could use both simultaneously. Product Line Andover Continuum Environment BCX Controller Modbus RTU X-Driver Cause Enable Comm port for X-Driver Resolution Use either Comm port for the Modbus RTU X-Driver as per page 16 of the Modbus RTU user guide. If you use Comm2 you forfeit the Infinet or MSTP port, you must also create the Communications Configuration Point (Function 99) to tell the X-Driver if it should use RS232 or RS485 on Comm2. This point is required because on the BCX Comm 2 the X-Driver needs to tell the BCX to use the RS485 port (if that is what you want to use) not the RS232 port it defaults to in its Operating System. If you did not create the point the driver would default to the RS232 port. RS485 is half duplex so when transmitting data out the RS485 port, the driver needs to turn off the receiver so that it does not receive its own transmission. Also normally RS232 is full duplex and does not have to do this. However be aware that on BCX's Comm2 both the RS232 and RS485 ports are Half duplex, which although does not normally cause issues with Modbus because it is a Master / Slave network where we never get unsolicited data, it could cause an issue on other protocols. You can have X-Driver enabled on either or both ports, and there is nothing to stop you from having 2 Modbus networks, one on Comm1 the other on Comm2. You could even use a RS232 to RS485 converter on Comm1 if necessary (An Infilink200 would work fine). NOTE: The ability to enable 2 comm ports using Xdrivers can be done, but is not recommended by the Xdriver developers nor supported by PSS. The RTU Xdriver is poll on demand. This type of driver can request a lot of data and starve the CPU on the controller which then makes the polling irregular. If 2 ports are being used then there are typically more devices being added and therefore more points increasing the requests and demand on the controller's CPU. Use one program to control the polling on both ports. Two programs attempting to control the polling asynchronously will cause communication issues. The BCX is able to run 2 X-Drivers but will be a little slower than having 2 BCX's. It is really down to the individual project. If it has big networks connected or update speed is critical then split across 2 controllers. If you just have a few devices on each port and the update time is not critical then you would be fine with 1 controller.

Issue New Door Attributes KeyPadString and KeyPadCommand in ACX57xx Environment Information about the new door attributes and configuration helps users with the capability. Cause ACX57xx Continuum V1.82 Resolution New Door Attributes KeyPadString and KeyPadCommand in ACX57xx in latest versions of Continuum Requires versions of Continuum V1.82 or above and Rev 1.1xxxxx ACX Entering an Input String at a Keypad for Use in PE Programs From a keypad connected to an ACX2 door, you (the user) may also send additional data to the controller, which in turn passes it to a Plain English (PE) program for execution in an Andover Continuum control application. This capability enables you to use the keypad to send input to a PE program for any purpose. For example: A user can enter a string that a PE program uses to turn lights or fans on or off, or to control other HVAC equipment. A user can enter a string indicating the user’s purpose for entering an area. The PE program can capture this information as input to a PE program for tracking reasons for activity in a secure area.  Handling String Input at the ACX2 controller Before you can use the keypad for PE program input, you must create a Plain English program that processes the string entered at the keypad and returns a value to the system based on the entry. The ACX2 door contains two attributes that are used by the PE program KeypadString door attribute. Your PE program reads this attribute to obtain the content of the string entered at the keypad. KeypadCommand door attribute. Your PE program sets this numeric value to provide feedback via the reader/keypad LEDs to the person entering the keypad code about the status of the operation. Other commands are also sent to the door via the KeypadCommand attribute such as enabling or disabling Keypad Input. Entering String Input from Keypad The process for entering string input at a keypad has the following steps: The user presents a valid access card and/or PIN (if a PIN is required) to the door reader. The controller for this reader accepts the user’s credentials, and the door unlocks. Within three seconds of the door unlocking, the user enters two consecutive asterisks ( ** ) at the keypad to enter escape sequence mode. The keypad LED flashes slowly to indicate that it is waiting for input. The user enters a numeric string of up to 30 characters (not including the two asterisks), and then terminates the string with the pound sign (#). For example: **10# or **6986310# The door makes the string available to a PE program via its KeypadString attribute. Entry Rules for String Input The following rules apply to using a keypad connected to a door to enter string input:   After the door unlocks for a valid access, if more than 3 seconds elapse before the user enters two asterisks, the door exits escape sequence mode. The user must begin the process for string input again. If a user enters more than 30 characters (not including the first two asterisks), the door detects when the 31st digit is entered. The door then replaces the 30th character with T to indicate Tamper, and sends the string to its KeypadString attribute (no # is needed). Subsequent characters entered as part of the string are ignored. For example, if the user enters **123456789012345678901234567890123, the door sends 12345678901234567890123456789T to its KeypadString attribute. The user can enter asterisks within the string if needed. These asterisks are converted to periods when sent to the door’s KeypadString attribute. For example: 69*8*6310 is converted to 69.8.6310 when sent to the door’s KeypadString attribute. If more than 4 seconds elapse between keystrokes, the door exits escape sequence mode. The user must begin the process for string input again. If a user presents an access card to the card reader while the door is in escape sequence mode, the door exits escape sequence mode. The user must egin the process for string input again. PE Feedback to the Door After the PE program receives the string input and interprets its value, the PE program assigns an appropriate value to the door’s KeypadCommand attribute. One of the following values is transmitted back to the door through its KeypadCommand attribute: 0 - Disable keypad Input at the door. 1 - Clear string. 2 - Recognize the escape sequence entry (success). 3 - Do not recognize the escape sequence entry (fail). 255 - Enable keypad Input at the door. NOTE: Clearing the string in the door using the Clear String command is recommended after each string input in escape sequence mode. Based on the numeric value returned to the door through the KeypadCommand attribute, the PE program uses the reader LEDs to indicate to the user whether or not the string input is valid or invalid. The LED pattern to indicate valid/invalid entry is the same as the selected access control LED pattern used to indicate valid/invalid card and PIN entry. Sample PE Program The PE program in the following example is used to unlock a door for unrestricted access for the amount of time specified in the Keypad Input String. For instance, at the door, the user enters 100*3600, the "*" gets translated to "." (period) so the keypad input string contains 100.3600. The program recognizes 100 as the door timed unlock code and 3600 as the time to unlock the door for (in seconds, 3600 is the number of seconds in an hour), thus entering 100*3600 at the keypad instructs the PE program to unlock the door for an hour. 'This program processes the 'Timed Unlock' keypad code (100) entered at a door's keypad 'The form of the code is 100.xxx where 100 is the command identifier and xxx is the amount of time 'to unlock the door for. String Str Numeric KypdCode, DrUnlockTime, SeparatorPos Line Init   Jetway1 KeypadCommand = 255 'Enable door for keypad input string   Jetway1 KeypadCommand = 1 'Clear any previous keypad input string Goto WaitForKypdCode Line WaitForKypdCode   'Wait here until something goes in the keypad string   If len(Jetway1 KeypadString) > 0 then Goto ProcessKypdCode Line ProcessKypdCode   'The string should contain 2 fields separated by a period   'Get the keypad code identifier which is to the left of the separator   SeparatorPos = search(Jetway1 KeypadString, ".")   Str = left(Jetway1 KeypadString, SeparatorPos)   KypdCode =StrToNum(Str)   'Now get the unlock time value which is to the right of the separator   Str = right(Jetway1 KeypadString, (len(Jetway1 KeypadString) - SeparatorPos))   DrUnlockTime = StrToNum(Str)   'The only keypad code this program handles is the time unlock (100)   If KypdCode = 100 and DrUnlockTime > 0 then Goto UnlockDoor Else Goto InvalidKypdCode Line UnlockDoor   Jetway1 KeypadCommand = 2 'Flash the valid access LED pattern to give   'feedback that the code has been accepted   Jetway1 TimeUnlock = DrUnlockTime 'Unlock the door for the time specified   'in the keypad code   Goto ClearStr Line InvalidKypdCode Jetway1 KeypadCommand = 3 'Flash the invalid attempt LED pattern to give   'feedback that the code is invalid   Goto ClearStr Line ClearStr   Jetway1 KeypadCommand = 1 'Clear the keypad input string   Goto WaitForKypdCode

Issue CyberStation key cannot be found when a laptop is removed from its docking station, but when it is connected to the docking station, it finds the key without problem. Environment Cyberstation key Laptops with docking stations Cause Sentinel driver must be installed while the laptop is disconnected from the docking station. Resolution Remove the laptop from its docking station Uninstall the Sentinel driver from Add/Remove programs in Windows control panel Reinstall the driver while the laptop is disconnected from the docking station

Issue What BACnet Command priority does a Cyberstation program use in changing value of BACnet points? Environment Cyberstation Cause Change the value of BACnet points Resolution When you use the WriteProperty() function, you must use the BACnet path of the object for WriteProperty() function. - If the priority# is given in the WriteProperty() function, it sets the value of the point with the given priority#. - If the priority# is not given in the WriteProperty() function, it sets the value with priority#16 by default. When you don't use WriteProperty() function. - If you use BACnet path ( Ex; BACnetDevices\BCXName\MyNum = 12.340), it sets the value with the priority# that is defined in the attribute of BACnet Command Priority for Cyberstation Programs in the BACnet Preferences. - If you use Infinity path ( Ex; MyNetworkName\BCXName\MyNum = 12.340), it sets the value with priority# 10 by default.

Issue How many Video Servers can be used with CyberStation? Environment CyberStation Cause The answer to this question depends on the revision of CyberStation that is being used. Below is a list of CyberStation revisions and what quantity of Video Servers they support. Resolution CyberStation Revision   Quantity of Video Servers Below Revision 1.60   0 Revision 1.60 to 1.71   10 Revision 1.73 to 1.74 w/o SP2   50 Revision 1.74 SP2 to 1.82   100 Revision 1.90 and above   unlimited

Issue Configuration of BACnet Alarming from 3rd party BACnet IP Device that does not support Dynamic Device Binding. (i.e Notifier Fire Panel and etc.) Environment 3rd Party BACnet IP device Notifier Fire Panel Cause When 3rd party BACnet IP device (i.e. Notifier fire panel) supports Dynamic Object Binding, as Continuum WS supports Dynamic Device Binding only, the alarm recipient device (i.e. alarm recipient Continuum WS) needs to be set up in a different way to provide Static Binding information to the 3rd party device as below in order to get the alarm delivered to Continuum WS from the 3rd party BACnet IP device. Resolution Open the editor of the EventNotification in the 3rd party IP device from BACnet View. Go to Delivery tab, click Add Recipient button, or double click the existing recipient WS. Check "BACnet Address" checkbox, and uncheck "Guarantee Delivery" checkbox. Type NetNumber:MACAddress manually as below and save. ** The NetNumber is the BacNet Number from 3rd party device's perspective. The netnumber is 0 by default for most devices but need to consult with the device vendor to get the correct NetNumber. NetNumber of 65535 can be used for broadcasting. ** The MACAddress is the WS's IP address in Hex+BAC0 at the end. For example, Continuum WS IP address is 10.11.12.13, the MACAddress should be 0a0b0c0dBAC0. ** The value for the attribute is 0:0a0b0c0dBAC0. (It can be set to 65535:0a0b0c0dBAC0 for Broadcasting)

Issue How does BACnet point mirroring (COV subscription) work when the source BACnet controller is offline. Environment CyberStation BACnet controllers Cause Obtain information about the functionality of COV subscription when BACnet controller is offline. Resolution When you mirror a BACnet point between BACnet controllers via a pulling PE program using the (local point = remote point) syntax or the ReadProperty() function, Continuum subscribes the information in the COV Subscription Table of the source controller. Once the COV subscription is set up, low-level embedded code in the source controller checks the current value of the point and compares it to the COV Increment. When it finds the change is greater than the COV increment value, the source controller transfers the new value to the destination controller. In the destination controller, low-level embedded code receives the value from its transceiver buffer and writes it to its local memory. And now, the pulling PE program reads the value from the local memory and updates the value to the point object. As a result, the pulling PE program in the destination controller still reads the last value from its local memory even if the source controller goes offline. This functions the same way as the standard Continuum import/export.

Issue How can I convert my BACnet B4920 to a BCX 4040 Using Cyberstation Environment Cyberstation BACnet B4920 bCX 4040 Cause Change model number from b4920 to bCX 4040 using Cyberstation. Resolution In Cyberstation V1.90 Service pack 1 the capability to convert a b4920 to a BCX 4040 has been added. In order to change the model you open the controller editor on the b4920 and from the model pulldown, select bcx 4040. This is a non reversible change so make sure you have a database backup before doing this. Once the model is changed, you will need to edit comm2 and verify that it has the same settings for the MSTP as comm1 did on the b4920. If you have not already done so you will also have to reassign any I/O points that were on the b4920 to different hardware such as XP modules or another b3 Controller. The conversion will leave the I/O points in the database but all the channels will be set to "0" so that any programs that reference them will stay in tact. Make sure to set the Bcx up with the same ACC Net ID and do not change the Bacnet Device ID or the comm2 and UDP Net ID's. They will stay the same as the b4920 had them. Once you have connected the BCX to the network and the MSTP controllers to comm2, you simply reload the Bcx, but you do not have to reload the b3 controllers. They should come online after the Bcx is reloaded. Prior to this version a deletion of the b4920 and all b3 controllers was required, and edited dump files needed to be imported into the Cyberstation to recreate the BCX and b3's, followed by a reload of all controllers.

Issue What is a valid range for Bacnet Network Id - Comm2 on a BCX? Does each vendor get a specific range allocated? Environment Continuum BCX Series Cause Set a supported ID for Bacnet Network ID  Resolution The valid range is 1 to 65354 Since bacnet is an open standard, no specific ids have been set for certain companies. Each company decides on its own to use a specific default network id. In our case the default is 2765 which is an attempt to be somewhere in the middle of the range to not affect other controllers from other vendors. Caution must be used with this setting because using the same number can cause collisions amongst manufacturers on the network. Each Continuum BCX on a system must also have a unique number for this setting. For example, a small system with 3 bCX's might use 2765 for one bCX, 2766 for another bCX and 2767 for the third.

Issue Access Events are not being logged with an ACX 57xx in 1.81 Environment ACX 57xx Continuum Cause The most common reason for this is because the ACX 57xx is shipped with a 1.1x version of firmware and NC2 with 2.1, but there are updates in this firmware that are specific to Continuum V1.8x and V1.9x. Resolution Revised 3/15/2018 This article was recently referenced and updated. 1. Uprev Continuum to 1.9x or greater with ACX 1.1x or NC2 2.1x firmware 2. Down rev the firmware in the ACX to the most recent 1.0x or NC2 2.1x version of firmware with 1.8x or less. (Not recommended)

Issue Error using webClient webpinpoint, "You have been assigned a web object but do not have the appropriate permission to view it" Graphic option isn't available in the web browser client, other options are there. Environment webClient Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There are 2 different types of webClient. PM for security and PRO for security and HVAC Resolution WebClient Pro and webClient Personnel are two different products. The Personnel version doesn’t allow for graphics. Verify the serial number of the security key with the Repair Department to determine if the Personnel product is enabled on the key. If so, request a cookie upgrade for the key.