Issue Is it possible to determine when a Continuum Security Key was removed from a Continuum Cyberstation? Product Line Andover Continuum Environment Continuum Cyberstation Continuum Security Key Cause A Security Key is removed from the Continuum Cyberstation. Being able to pinpoint when it was removed may help in investigating who has taken the key. Resolution It is not possible to determine when the key was physically removed from the PC with the Continuum or Windows Logs. There is no information in the Continuum Error Logs on this removal and in the Windows logs, the disconnect/connect messages for USB devices don't indicate what the device actually is.

Issue Controller fails to backup to flash. See error message "Unable to backup objects to flash ..." ACCStatusFlash variable should be ACCFlashValid not ACCFlashFailure Product Line Andover Continuum Environment Continuum Controllers NetController 2, bCX9640, bCX4040 Cause A Program or Function in the Controller is corrupt and cannot be compiled or is blank and does not have any Plain English code in it. Resolution Go to the config page (Controller Configuration) Clear database backup Fix up or delete the offending programs Re-attempt to save the database to flash

Issue Cannot delete personnel. A personnel object will not be deleted due to distribution failures. Product Line Andover Continuum Environment Cyberstation Cause If a person has an area assigned and the controller or door has been deleted, the distribution to remove that person from that controller cannot be accomplished successfully. Resolution First, remove all areas from the personnel object before deleting the object. This is by design. The reasoning behind this is to allow a person to be removed from the network before disabling access. Other things to check if distributions are failing: If running MSDE or SQL2000: Check to make sure the Agent is running. Check for duplicate tables and make sure they're all DBO Check Security Continuum DB make sure there is only one DBO linked to Andover97. If using SQL 2005: Look at the jobs under the Agent. They trigger every 5 minutes and are responsible for the task of deleting the personnel objects marked for deletion. At times there are errors for why the jobs are not running properly. If the above steps do not correct the issue then it could be an issue with the database. The PSS engineer may request the database to perform analysis to reproduce what is happening and offer suggestions to correct the problem.

Issue Door needs to be set to SiteMode+CardMode for weekdays and SiteMode+CardMode+PinMode for weekends. Product Line Andover Continuum Environment NetController (CX9900 , CX9940 , CX9702 , ACCX5740 , ACX5730) InfinetController (ACX780, ACX781) Cause Customers want to have a PE program that changes the door mode to be more secured for the weekend according the building schedule. Resolution In the PE program ; Set DoorName\EntryNormMode = 3 ' Set the door mode to SiteMode+CardMode for weekdays Set DoorName\EntryNormMode = 11 ' Set the door mode to SiteMode+CardMode+PinMode for weekends. The values for the different modes are: 1 = SiteMode 2 = CardMode 4 = GeneralMode 8 = PINMode 16 = ScheduleMode The individual values are added together to obtain the desired mode. As seen above, setting the mode to 3 makes the door validate site + card. It is recommended that both the normal and nocomm modes be set (EntryNormMode, EntryNoCommMode) For a dual reader door, use the corresponding ExitNormMode and ExitNoCommMode.

Issue In Design mode, you can view and then zoom in and then out, but once a windows control is added, the zoom feature is lost Product Line Andover Continuum Environment Continuum Pinpoint Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Functions as designed Resolution FAD - Functions as designed. This issue was detected and written up and investigated by engineering. Based on the engineer that wrote Pinpoint, it was decided to not make this feature available with Windows control added. We know zoom works in Design mode until you add the Windows Control, but the coding required to make it work with the Windows Control would have been too much and cause instability. Engineering decided to make that feature unavailable.

Issue Error launching EpiBuilder or EpiDesigner outside of Continuum Product Line Andover Continuum Environment EpiBuilder Continuum Cyberstation Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Running EpiBuilder or EpiDesigner prior to running it through Continuum will generate this error. Resolution Create a personnel object in Continuum, open that object in Personnel manager and select, Create/Edit badge. This will open EpiDesigner for the first time in Continuum. After that, you can open EpiDesigner independently from Continuum.

Issue How to get BACnet B3xx controllers to know whether its parent BCX1 is online with its MSTP network or not. Product Line Andover Continuum Environment BACnet B3xx BCX1 MS/TP Network Cause There may need to be some action taken if communication is lost with the parent controller. Resolution Use the BACnet attribute of System_Status of the BCX1 with BACnet full path in the B3xxx's PE program. Make sure that you need to delay the program with enough waiting time, otherwise, it could make the MSTP congested. For example: Line Checking If BACnetDevices\MyBCX4040 System_Status = Operational then Goto Wait10Secs Line Wait10Secs If TS > 10 then Goto Checking Line E 'Do something to process the BCX offline situation in the b3 controller. Goto Wait10Secs

Issue What kind of noise/surge protection is provided in the electronic circuit of Andover Continuum controllers? Product Line Andover Continuum Environment All CXs All i2 devices All B3 devices Cause Many projects specify the need to provide controller inputs and outputs with surge protection via optical isolation, metal oxide varistors (MOV), or silicon avalanche devices. In many cases fuses are not permitted for surge protection. Resolution Summary of noise/surge protection provided in the electronics of Continuum controllers. OUTPUTS: On relay output points the relay itself provides an inherent isolation of about 2500V. Additionally a MOV could be added for more protection. When adding an MOV, it should be placed at the load and not at the controller for maximum protection. INPUTS: Most of the controllers (but not all) include TVS (Transient Voltage Suppressors) although they ARE NOT optically isolated, it may be possible to get off the shelf optically isolated TVS for additional protection. Note that ALL controllers have passed EMC compliance test for noise and voltage surge.

Issue While RS485 requires a daisy chain topology, can b-Links be daisy chained along with b3 controller in the BCX segment. Product Line Andover Continuum Environment MSTP b3 B-Link RS485 Cause While RS485 requires a daisy chain topology, the addition of b-Links to a RS485 bus makes the limitations of bus wiring less clear. Resolution RS485 is an electrical standard.  The key to understanding RS485 topology conformance is to understanding that each segment of the RS485 bus must have a daisy chain topology with the required termination resistors installed at each end of the segment. The bus segment that runs from the BCX controller to inputs of several b-links and or b3 controllers would constitute one segment.  As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring. Each outgoing leg off of any given b-Link constitutes one distinct and separate segment. As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring.

Issue Active alarm view shows alarms in a distorted way or the colors are aren't correct. Click in the alarm area in different places may cause some additional pieces of the fields to display Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Usually this happens on one PC and the others in the system are still working ok. Something on the PC has been installed or is interfering with the painting of the alarm screen.  Resolution Check to see if any MS updates have been applied to the system Run an antivirus and/or malware scan Remove the Silence Column and that should take care of the issue.

Issue Unknown meaning of object status numbers and descriptions Product Line Andover Continuum Environment Continuum Cyberstation Cause Continuum uses object status numbers and descriptions for diagnostics.  A list of these enumerations is required. Resolution See file Stsvc.txt in the Continuum directory In Continuum Versions 1.5 and higher, a new database attribute exists. This new attribute is "ObjectStatus". When the value of an object in the Continuum system is greater than zero, then an indicator icon is placed on that object in the explorer view. This indicator icon is also placed on the parent object and subsequent parent objects as applicable. This indicator icon will reveal the reason it has been placed on the object when you place your mouse over the indicator icon. This ObjectStatus attribute value is a bitwise type of attribute. ObjectStatus values and their descriptions: 0   - No mouseover, display normal 1   - Requires a Save from Controller (Parent) 2   - Requires a Save from Controller (Child) 4   - Requires a Flash Backup 8   - Object must be reloaded 16  - Object has been offline edited 32  - Object has been offline created 64  - Flash backup disabled 128 - OS update fail Combination values will display more than one description.  For example, 144 would display OS Update Fail and Object Has Been Offline Edited

Issue Cyberstation is receiving multiple notifications of the same event. Product Line Andover Continuum Environment CX9702 Continuum CyberStation Cause When a workstation has received delivery of an alarm event it sends a receipt acknowledgement to the controller. If the controller does not receive the acknowledgement, it will resend the alarm. Network issues can interfere with the delivery of an alarm event receipt acknowledgement message. Resolution  Resolve any network issues that may be hindering the acknowledgement communication.

Issue If a Door is unlocked by schedule, for example, during business hours, a door ajar alarm is not available. How can you configure the door if the site would still like to receive a door ajar alarm, alerting them if someone goes through the door and leaves it ajar. Product Line Andover Continuum Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 Cause When a door is unlocked by schedule (or timed/permanent unlocked) the Continuum controller by design does not perform door ajar checking until the door re-locks. Resolution Write a PE program to monitor the door's DoorSwitch and set the DoorAjar flag as needed. Care should be taken as to only engage the PE program when the access engine in the controller is shunting the alarm in order to avoid contention. NOTE: Make sure to attach the DoorAjar alarm enrollment to the door. Below is a sample PE program. IMPORTANT: This PE code is provided as a sample ONLY, you can use it as a guideline for creating your own PE programs to perform similar functionality. 'This program monitors a door while the door is unlocked by schedule 'and generates a door ajar alarm if the door is left ajar 'Program is LOOPING and AUTOSTART RESET: MyDoor DoorAjar = False Goto CHECKING CHECKING: If SCH_PNT = On then Goto MONITORING 'when door is not unlocked by schedule let controller handle ajar condition MONITORING: If MyDoor DoorSwitch = Opened then Goto ENSURE_CLOSE If SCH_PNT = Off then Goto RESET ENSURE_CLOSE: If TM > 1 then Goto SEND_ALARM 'if door is left ajar for over 2 minutes report a door ajar alarm If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET SEND_ALARM: MyDoor DoorAjar = True If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET E: If TS > 30 then Goto RESET

Issue When looking at the controller configuration web page of a CX9702, it shows comm status = online, but when in Continuum it shows up as offline. Product Line Andover Continuum Environment CX9702 CyberStation Cause Controller received a probe from the workstation but Continuum has not been able to acknowledged that the probe was successful. Resolution Check that the network ports are all open Shut down and restart Continuum on the workstation Or: Edit controller object in Continuum Explorer Select Out of Service and Apply De-select Out of Service and Apply

Issue Steps for replacing a BACnet B3 controller and things to consider. Product Line Andover Continuum Environment Continuum b3xxx Controller Cause Steps for replacing a BACnet B3 controller and things to consider. Resolution Steps for replacing a B3 controller and things to consider. Use these steps when replacing a B3 controller from brand new stock, it is relatively straight forward. Physically disconnect power and MS/TP data cables from existing B3 Controller. Remove existing B3 Controller. Install replacement B3 Controller. Pull the battery tab on replacement B3. Connect MS/TP data cable to the replacement B3 controller. Connect power to the replacement B3 controller. Edit the B3 controller object in Continuum on the infinity side. On the Runtime tab enter the Serial Number of the new replacement B3 controller and click Apply. Click refresh until B3 controller returns Online. Reload the B3 Controller. Verify existing points and programs are running correctly. Perform a “Backup to Flash” operation on the B3 controller. Perform “Send to Database” operation on B3 controller from BACnet view. One scenario, for example, is the Replacement B3 controller came from a different job that has previously been programmed and has a valid flash backed up onto it. If installed on the new network, when powered up will start trying to communicate with controllers it has routing tables for. Could potentially cause issues on the new network. It is suggested that if you are replacing with a previously used controller from an old site with a valid flash backed up is to flush the controller out before applying to the new network. From a test machine with a test DB bring the controller online, this will require a BCX to do as well. Once the B3 is learned in and online, perform a reload to the controller and then a backup to flash. The only thing that will be reloaded will be the system variables. Another thing to think about is let's say you've already replaced the B3 and sent it off to repair. You've got it back and now want to put it back to its original location. That one is very simple and following the replacement steps above will suffice. Just remember that step 8 above you would make sure the Bacnet Device ID and the serial number match for the original unit integration. But if you wanted to add a new B3 controller to the same site and use the repaired B3 as a newly installed controller, just remember that the previously replaced B3 will have the Bacnet Device ID of the repaired B3 and you'll have to make sure that when manually creating a new B3 with the repaired B3 you'll have to make a new Bacnet Device ID that is unique. Rules to remember: Flush out used B3 controllers before adding to an existing MS/TP network or replacing a defective B3 Bacnet Device ID's must be unique for each given BACnet network  

Issue Receiving message that KB2919355 must be installed when installing SQL Server 2016 on Windows Server 2012R2 Product Line Andover Continuum, EcoStruxure Building Operation, TAC Vista Environment Microsoft SQL Server 2016 Windows Server 2012R2 Cause To Install SQL 2016 on Windows Server 2012R2 you must have KB2919355 installed. Resolution To install KB2919355 you must first install KB2919442.  Once this patch is installed then you will need to install KB2919355.  After this patch is installed you will need to restart the server.  After the reboot you should be able to restart the SQL server install and complete it. Links for the required patches Download Windows update KB2919442 Download Windows update KB2919355

Issue What are the fiber cabling specifications for an Infilink i2210? Product Line Andover Continuum Environment Infinet Infilink i2210 Mstp B-link-F Series Cause Fiber connections have specific parameters to work properly Resolution From the I2210 and B-link-F Series Installation Guides Fiber Optic cable: 62.5/125 duplex glass multimode fiber optic cable with ST-style connector Maximum attenuation allowable: 12 db For some additional information related to fiber optic terminology, see the following: https://arcelect.com/fibercable.htm

Issue When creating a new database an error pops up that indicates that the Windows login name or password is invalid. Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is already a Continuum database created. Permissions for the Windows user are not allowing the database creation. Resolution Check to see if there are Continuumdev and ContinuumLog files in the folder. (Look for the folder path in database initialization) Use My Computer to navigate to that folder and see if the files already exist. If they do, copy them if needed and then delete them. Try the database creation again after that. The Windows user may not have the appropriate permissions as an admin Create a new local admin user and then login using the new login Try the database creation 

Issue Procedure to Install and Configure Continuum Reports Suite Product Line Andover Continuum Environment Continuum Reports Suite Cyberstation 1.81 and above Cause Need to generate Continuum Reports using the Continuum Reports suite package Resolution

Issue Personnel Manager displays "Error getting root folder name" when launching. Product Line Andover Continuum Environment CyberStation Personnel Manager (PIM) Cause At boot time, Personnel Manager queries the ContinuumDB to find the Root container by ID using the following SQL query: SELECT uiname FROM Dictionary WHERE objectidhi = 0 AND objectidlo = 536870913  "Error getting root folder name" will be generated if PIM is unable to access the ContinuumDB or can not find the root object for any other reason. Resolution The User account control slider on a Windows 7 PC will need to be moved all the way to the bottom. Check/resolve for database connectivity errors. Make sure Firewall settings are not preventing the PIM from getting to the SQL server. If the problem persists try the following:   Check to see if Badgemanager.exe is starting. If not then a perform clean uninstall of EpiBuilder with the following steps: From Add/Remove programs (Programs and Features in Windows 7) Uninstall Run Regedit (Start > Run > regedit) Get a registry back by Right clicking on HKey_Local_Machine\Software\ImageWare Systems\EpiBuilder  and select Export and save the selected branch to a file location. This can be used to restore the registry key if necessary. Windows 7: HKey_Local_Machine\Software\WoW6432Mode\ImageWare Systems\EpiBuilder Right Click the same registry branch from step c and select Delete Reboot the PC Reinstall EpiBuilder by going to My Computer or Windows explorer, double click on C:\Program Files\Continuum\EpiBuilder\SDK\InstallEpiBuilder.bat Note: This runs very quickly Start Cyber and open a badge in Personnel Manager If using a VBScript File to redirect communication between principal DB server to mirror DB server, coding may need to be updated. Example: x32 vs x64 bit coding differences For x32: strRegName = "HKLM\Software\Andover Controls\Continuum\Primary Database\Server" strRegData = WshShell.RegRead(strRegName) For x64: strRegName = "HKLM\Software\Wow6432Node\Andover Controls\Continuum\Primary Database\Server" strRegData = WshShell.RegRead(strRegName)