"Error getting root folder name" when launching Personnel Manager

[Product_Support]

Issue

Personnel Manager displays "Error getting root folder name" when launching.

Product Line

Andover Continuum

Environment

• CyberStation
• Personnel Manager (PIM)

Cause

At boot time, Personnel Manager queries the ContinuumDB to find the Root container by ID using the following SQL query:

SELECT uiname  FROM Dictionary WHERE objectidhi = 0 AND objectidlo = 536870913

 "Error getting root folder name" will be generated if PIM is unable to access the ContinuumDB or can not find the root object for any other reason.

Resolution

1. The User account control slider on a Windows 7 PC will need to be moved all the way to the bottom.
2. Check/resolve for database connectivity errors.
3. Make sure Firewall settings are not preventing the PIM from getting to the SQL server.
   
   If the problem persists try the following:
    
4. Check to see if Badgemanager.exe is starting. If not then a perform clean uninstall of EpiBuilder with the following steps:
   1. From Add/Remove programs (Programs and Features in Windows 7) Uninstall
   2. Run Regedit (Start > Run > regedit)
   3. Get a registry back by Right clicking on HKey_Local_Machine\Software\ImageWare Systems\EpiBuilder  and select Export and save the selected branch to a file location. This can be used to restore the registry key if necessary.
      Windows 7: HKey_Local_Machine\Software\WoW6432Mode\ImageWare Systems\EpiBuilder
   4. Right Click the same registry branch from step c and select Delete
   5. Reboot the PC
   6. Reinstall EpiBuilder by going to My Computer or Windows explorer, double click on C:\Program Files\Continuum\EpiBuilder\SDK\InstallEpiBuilder.bat
      Note: This runs very quickly
   7. Start Cyber and open a badge in Personnel Manager

If using a VBScript File to redirect communication between principal DB server to mirror DB server, coding may need to be updated.

Example:

x32 vs x64 bit coding differences

• For x32:
  • strRegName = "HKLM\Software\Andover Controls\Continuum\Primary Database\Server"
  • strRegData = WshShell.RegRead(strRegName)
• For x64:
  • strRegName = "HKLM\Software\Wow6432Node\Andover Controls\Continuum\Primary Database\Server"
  • strRegData = WshShell.RegRead(strRegName)