Launching EpiBuilder or EpiDesigner gives the error 'Run Time error '-2147203584 (80044600)': Software licensing error. Please contact your software distributor. A file...

[Product_Support]

Issue

Error launching EpiBuilder or EpiDesigner outside of Continuum

Product Line

Andover Continuum

Environment

• EpiBuilder
• Continuum Cyberstation
• Windows XP
• Windows 7
• Windows Server 2003
• Windows Server 2008

Cause

Running EpiBuilder or EpiDesigner prior to running it through Continuum will generate this error.

Resolution

Create a personnel object in Continuum, open that object in Personnel manager and select, Create/Edit badge. This will open EpiDesigner for the first time in Continuum. After that, you can open EpiDesigner independently from Continuum.